2 Bankruptcy Processes Jobs

The Quality Assurance Analyst will be responsible for conducting quality assurance on consumer loan files audited as part of organizational and compliance requirements. You will be auditing a percentage of all loans processed by both onshore and offshore teams, documenting areas of non-compliance with the organization's Policy and Procedures. A minimum of 3 years of lending-related Quality Control hands-on experience and knowledge is required. Your process responsibilities will include ensuring that all audits are conducted in accordance with company policies and procedures to comply with all related agencies and client guidelines. You will need to ensure that accounts are in full compliance with regulations and laws governing consumer lending. It is essential to follow the QC checklist, review and modify the parameters based on controls requirements, and understand the process using SOP, checklist, and flowchart. Identifying defects, investigating and documenting root causes of different issues, and following up with stakeholders for resolution/rebuttal as per SLA are crucial tasks. Additionally, you will be responsible for checking all audit findings for completeness and accuracy, reviewing the results of completed audits performed by the team, and creating multiple reports. Documenting the QC results, test data, and other relevant information, as well as analyzing data to identify trends, patterns, and root causes of quality issues are part of your role. Collaborating with other departments, such as production, Training, and supervisors to address quality concerns and implement corrective actions will also be required. You will also need to document quality fails, any learnings or issues that may arise, and pass the feedback to the Supervisor. Identifying control gaps, providing recommendations as per data strategy, and the ability to identify, clearly articulate, and solve complex business problems in a structured and simpler form are essential skills for this role. Collaborating with onshore and offshore teams, understanding any changes, participating in trainings, meetings, and escalating any control failures when necessary are part of your responsibilities. You should also be ready to process transactions in production and have a fundamental understanding of loan delinquency, foreclosure, bankruptcy processes, and recovery strategies. Required Skills: - Process complex transactions and handle first-level escalations from clients - Achieve targets in all metrics/KPIs - Address client queries with timeliness and accuracy - Perform error-free transactions - Provide floor support as an SME and feedback to the team - Identify and report process changes - Update process documentation and user manuals as appropriate - Interact with clients and customers for knowledge transfer and process changes - Build strong cases and put forward case studies to rebut offshore defects with clients - Provide clarifications and updates on projects and processes to stakeholders - Collate data and create insightful reports - Contribute to process improvement initiatives - Be open to process changes, cross-training, and new challenging tasks - Maintain high-quality customer service standards - Collaborate with internal teams and external agencies to resolve account issues Qualifications: - Strong attention to detail and accuracy - Excellent communication skills, both written and verbal - Ability to work independently and manage loan portfolios - Strong organizational and time management skills - Flexible working hours required to accommodate different time zones of the employer - Applies analytical skills to resolve customer issues efficiently Designation: SME Work hours: US Shift (India Night Shift), 100% Work From Office,

The BK QC Associate plays a critical role in reviewing and ensuring quality standards, processing accuracy and compliance as per predefined checklist. This position requires an understanding of legal documentation, including but not limited to court orders, retainer agreement, affidavits, and BK filings, which are essential for ARCHER to deliver its services. The BK QC Associate will collaborate closely with the BK Coordinators from both US and IND businesses to execute daily responsibilities. JOB RESPONSIBILITIES : - Collaborate with onshore and offshore teams to ensure quality compliances and processing accuracy for daily operations. Independently audit population/sample proportion of the processed tickets basis the predefined checklist for the tickets assigned via email, Salesforce, Jit Bit, RAGIC, ARCHER Connect and other data sources, at a set frequency as defined by the business. Ensure random audits, at least twice or thrice per month, to check documentation around the BK Claimants. Perform random sample checks on the communication sent/received to/from Trustees Accurately review and interpret legal especially court motions/orders, affidavits, PACER reports, and legal heirship documents. Build up a quick learning curve to ensure an in-depth understanding of the Standard Operating Procedures (SOPs) and training materials. Setup weekly connect with business for TNI in collaboration with trainers for SOP updates & PKT requirements. Create weekly/monthly reports for the audits performed on the set frequency and report out to supervisor and business with requisite analytics & inferences. The report should be inclusive of root cause and CAPA (Corrective Action/Preventive Action) for the defects/deficiencies identified during quality audits. KNOWLEDGE AND SKILLS : - Bachelors degree in any field (preferably in Law/ BBA or commerce). 2 - 4 Years of experience in a US-based multinational corporation. Project management experience or certifications are highly desirable. ISO 9001 onwards any such certification is preferrable. Technical Skills: Advanced proficiency in MS Office, including Excel & PowerPoint, MS Teams and Outlook. Experience in quality audits of legal documents/ email communications. Should have the ability to comprehend legal terminologies and scope of work required during quality audits. To have understanding and maintain checklist of requisite state/district wise requirements if any Strong data analysis capabilities, with an eye for detail to identify errors. Exceptional written and verbal communication skills, with the ability to derive insights from information provided. Analytical problem-solving skills for addressing complex issues. Basic understanding of tools and techniques such as CAPA, RCA, FMEA, SPC & 7 QC tools. Behavioral Skills: Strong problem-solving skills, with a solution-oriented mindset. Ability to handle confidential information with discretion. Strong interpersonal and customer service skills. Keen attention to detail, anticipating potential challenges and addressing them proactively. PREFFERED KNOWLEDGE: Familiarity with US legal laws or bankruptcy processes is an advantage. Experience in operations or business analysis