1817 Banking Operations Jobs - Page 6

: Job Title KYC Quality Control Associate LocationMumbai, India Role Description Operations provides support for all of Deutsche Banks businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial centers such as London, New York, Frankfurt and Singapore, as well as specialist development and service centers in locations including Bucharest, Moscow, Pune, Dublin and Cary. We process payments in excess of a trillion euros across the banks platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimized and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent. In accordance with Anti-Money Laundering , Banks, such as Deutsche Bank AG ("DB"), are obliged to perform Know-your-client (KYC) reviews on all new clients they adopt. These checks and reviews are made in strict accordance with regulatory requirement and the banks internal policies. The project involves verification of the Client data, performing due diligence checks on the Clients, reviewing KYC documentation performing the risk assessment of the Client, liaising with the Business/Compliance, advising on KYC requirements and signing off on new client adoptions. The Reg & Tax analyst role is an operations function where you will be involved in reviewing various regulatory documents related to clients to ensure that all the regulatory requirements are met and the bank is in compliance. What well offer you 100% reimbursement under child care assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Responsible for verification of Client data Perform due diligence of new and existing clients covering a wide range of different client types including; Listed and Regulated, small/medium/ large private and public companies as well as more complex structures such as; SPVs, Co-operatives, Foundations and Funds, Governments, Joint Ventures, etc. Verifying KYC documentation of the Clients to be adopted/reviewed Perform the risk assessment of the Client to be adopted/reviewed Signing off on new client adoptions and periodic reviews Manage New Client Adoption or Periodic Review stream, to ensure that all requests are approved in accordance with regulatory requirements and the banks internal policies Manage exception ensuring that all SLAs defined with the Business on timeliness and quality are adhered Your skills and experience 9 to 13 years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry, Research/Analytics role in other Banks / KPOs etc Understanding of Control, Compliance, Investigation/chasing functions in banks Familiarity AML/KYC regulations and industry guidelines (FSA, JMLSG, 3rd EU Money Laundering Directive, MiFID) Ability to interpret regulatory guidelines and assessing risk scores and entity types Ability to interpreting alerts Ability to identifying trends and inconsistencies Understanding of end to end KYC process How well support you

: Your skills and experience Desired backgroundGraduate/ Post graduate/ MBA Finance / CAs with more than 7-12 years experience in Trade Finance roles (across LC, BG, Import Export docs, Financing, structured products, supplier finance, etc.) Comprehensive knowledge of FEMA & RBI Master Directions. Extremely strong written and verbal communication skills Driven and motivated to work under tight timelines Extremely diligent and hardworking to efficiently manage deadlines across multiple products. Excellent skills in using MS Office Power point and Excel Managing and leading Trade Finance Service teams will be an added advantage Experience in customer service especially in handling large corporates and multinational companies, devising MIS, running initiatives within a complex organizational structure and people management experience. How well support you We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

: Job Title- Transaction Monitoring Investigations Officer Location- Mumbai Role Description The position is located in Mumbai and report to the Head of Transaction monitoring, India and head of Transaction Monitoring Investigations or his delegate in the region and undertaking transaction reviews to identify suspicious transactions and preparation of report thereof. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Depending on the experience of the candidate, some or all of the following responsibilities will be assigned: Perform AML monitoring of assigned businesses or jurisdictions. Perform or support autonomous reviews and investigations. Coordinate and/or prepare the required management information reporting data for local, regional or global submission as applicable. Involvement in FCI-related technical and project work and user-acceptance tests. Provide input on key initiatives and other ad hoc projects as needed. Resolving AML/CTF Investigations before these issues have a negative impact on the banks financial position, reputation or become a regulatory issue. Review and analyze daily AML/CTF Cases to ensure that investigations are accomplished to address transactions that contravene the banks or regulatory policy. Ensure these occurrences are documented in the case for regulatory/audit level reviews. Investigate cases and associated transactions and identify potential areas of risk (financial, reputational, and regulatory) within the transactions and associated client relationship review. Investigate cases utilizing knowledge of money laundering, financing of terrorism and related issues, seeking guidance and assistance when required from the Team Manager and other colleagues. Internet and external database searches to ensure no adverse information (RAI) is noted on the client/parties Handle complex and confidential cases with little or no guidance Accountable to ensure the audit trail is complete for all Cases. Identify suspicious transactions/ behavior and report to the principal officer. Ensure all alerts and cases are completed within the mandated timeframe Identify current transaction typologies and keep abreast of emerging ones and apply said typologies to the working of the cases Provide support and assistance to the AML/CTF Manager with respect to the requirement that the internal systems parameters are reviewed at least annually Escalate data quality and system issues to the AML/CTF Manager Your skills and experience 5-10 years of experience in AML role A background in a Financial Investigation Unit or Financial Crime Investigations with broad knowledge of AML or other investigations Familiarity with diverse banking products across business lines and experience in working on AML monitoring and case management systems. Demonstrated problem-solving and analytical skills Attention to detail and efficient Be a subject matter expert in AML/CTF typologies/trends Ability to Review Evidential Case Files using knowledge of Legislation Strong analytical skills with an investigative mindset Strong attention to detail The ability to work under pressure and within tight deadlines with no loss of accuracy An understanding of the legal and compliance issues of complex banking organizations Strong verbal and written communication skills Team player - The ability to work well within a team Relevant AML or related certifications (CAMS, ICA Diploma etc.) Relevant tertiary qualifications Previous law enforcement experience an asset Previous experience in investigations How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

: Job Title Vice President Private Bank Operations Location Jaipur Role Description The individual should be able to deliver on KPIs/ KRIs related to Private Banking Operations. Is expected to motivate & lead the banking function with a team Size of 50-75 people. Ability to transition the work form our offshore location & stabilize it as BAU function by closely interacting with multiple stakeholders within bank. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Create an environment of very strong Governance with a clear direction of driving efficiency & managing Stakeholders expectations & KPIs within the organization across various processes e.g., Banking Services, Investment functions etc . Review the way processes are conducted to come up with a plan of making the organization efficient by driving standardization, and automation. Set up a New Change the Bank organization within the group to drive & manage a Change & Innovation Roadmap. Work very closely with Senior Bank stakeholders to drive this journey together and build a partnership with the Bank. Eliminating redundancies and automation of repeatable tasks and reducing variation Provide a direction to both Run the Bank and Change the Bank organization to move towards a data driven approach to have the right operational Control. Plan & design resourcing strategy to manage work volumes, Support design of succession plans for key team members. ProcessBuild Efficiency & Innovation Overall responsible for a 50-75 members team to ensure the Team is set up with the right pyramid, skillsets and diversity across Levels. Define key Objectives & KPIs for each of the Teams within the organization & provide the right guidance & leadership to enable the Teams to achieve these KPIs. Motivate, support and develop staff to enhance their ability & adapt to a continuously evolving business environment. Building the next level leadership by identifying and coaching potential successors. Regular assessment of team members, development of team through training & cross training. Your skills and experience Should have extensive hands on operating and domain experience of Banking/ Financial operations with added expertise of German Language Proficiency. Should have Led a Considerable Team size covering various functions within Banking/ Financial operations space. Should have exposure of managing Stakeholders, ability to manage expectations & push back wherever the situation warrants. Strong communication and negotiation skills with German Language Proficiency ( B2/ C1 ). Strong risk background /culture with ability to identify future risk Ability to understand and analyse complex problem and provide effective tactical and strategic solution. Keeping the team engaged & motivated. How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm Our values define the working environment we strive to create diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Visit Inside Deutsche Bankto discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

: Job TitleKYC Associate LocationBangalore, India Role Description Operations provides support for all of Deutsche Banks businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial centers such as London, New York, Frankfurt and Singapore, as well as specialist development and service centers in locations including Bucharest, Moscow, Pune, Dublin and Cary. We process payments in excess of a trillion euros across the banks platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimized and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent. In accordance with Anti-Money Laundering , Banks, such as Deutsche Bank AG ("DB"), are obliged to perform Know-your-client (KYC) reviews on all new clients they adopt. These checks and reviews are made in strict accordance with regulatory requirement and the banks internal policies. The project involves verification of the Client data, performing due diligence checks on the Clients, reviewing KYC documentation performing the risk assessment of the Client, liaising with the Business/Compliance, advising on KYC requirements and signing off on new client adoptions.The Reg & Tax analyst role is an operations function where you will be involved in reviewing various regulatory documents related to clients to ensure that all the regulatory requirements are met and the bank is in compliance. The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (AML) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions. The KYC Analyst also assists the banks clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOPs) and Operation Level Agreements (OLAs) to achieve accurate and timely account opening to help execute trades. What well offer you 100% reimbursement under child care assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Responsible for verification of Client data Perform due diligence of new and existing clients covering a wide range of different client types including; Listed and Regulated, small/medium/ large private and public companies as well as more complex structures such as; SPVs, Co-operatives, Foundations and Funds, Governments, Joint Ventures, etc. Verifying KYC documentation of the Clients to be adopted/reviewed Perform the risk assessment of the Client to be adopted/reviewed Signing off on new client adoptions and periodic reviews Manage New Client Adoption or Periodic Review stream, to ensure that all requests are approved in accordance with regulatory requirements and the banks internal policies Manage exception ensuring that all SLAs defined with the Business on timeliness and quality are adhered Your skills and experience 6+ years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry, Research/Analytics role in other Banks / KPOs etc Understanding of Control, Compliance, Investigation/chasing functions in banks Familiarity AML/KYC regulations and industry guidelines (FSA, JMLSG, 3rd EU Money Laundering Directive, MiFID) Ability to interpret regulatory guidelines and assessing risk scores and entity types Ability to interpreting alerts Ability to identifying trends and inconsistencies Understanding of end to end KYC process How well support you . . . .

: Job Title - KYC - NCT/Assoc Location - Bangalore India Role Description Operations provides support for all of Deutsche Banks businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial centers such as London, New York, Frankfurt and Singapore, as well as specialist development and service centers in locations including Bucharest, Moscow, Pune, Dublin and Cary. We process payments in excess of a trillion euros across the banks platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimized and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent. In accordance with Anti-Money Laundering , Banks, such as Deutsche Bank AG ("DB"), are obliged to perform Know-your-client (KYC) reviews on all new clients they adopt. These checks and reviews are made in strict accordance with regulatory requirement and the banks internal policies. The project involves verification of the Client data, performing due diligence checks on the Clients, reviewing KYC documentation performing the risk assessment of the Client, liaising with the Business/Compliance, advising on KYC requirements and signing off on new client adoptions.The Reg & Tax analyst role is an operations function where you will be involved in reviewing various regulatory documents related to clients to ensure that all the regulatory requirements are met and the bank is in compliance. What well offer you Please be aware there are regional differences to DB benefits and you will need to check the correct package per advert. 100% reimbursement under child care assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education E mployee Assistance Program for you and your family members Accident and Term life Insurance Your key responsibilities Responsible for verification of Client data Perform due diligence of new and existing clients covering a wide range of different client types including; Listed and Regulated, small/medium/ large private and public companies as well as more complex structures such as; SPVs, Co-operatives, Foundations and Funds, Governments, Joint Ventures, etc. Verifying KYC documentation of the Clients to be adopted/reviewed Perform the risk assessment of the Client to be adopted/reviewed Signing off on new client adoptions and periodic reviews Manage New Client Adoption or Periodic Review stream, to ensure that all requests are approved in accordance with regulatory requirements and the banks internal policies Manage exception ensuring that all SLAs defined with the Business on timeliness and quality are adhered Your skills and experience 1-9 years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry, Research/Analytics role in other Banks / KPOs etc Understanding of Control, Compliance, Investigation/chasing functions in banks Familiarity AML/KYC regulations and industry guidelines (FSA, JMLSG, 3rd EU Money Laundering Directive, MiFID) Ability to interpret regulatory guidelines and assessing risk scores and entity types Ability to interpreting alerts Ability to identifying trends and inconsistencies Understanding of end to end KYC process How well support you A culture of continuous learning\ to aid progression About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm Our values define the working environment we strive to create diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Visit Inside Deutsche Bankto discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

: Job Title - KYC - NCT/ Associate Location - Jaipur, India Role Description Operations provides support for all of Deutsche Banks businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial centers such as London, New York, Frankfurt and Singapore, as well as specialist development and service centers in locations including Bucharest, Moscow, Pune, Dublin and Cary. We process payments in excess of a trillion euros across the banks platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimized and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent. In accordance with Anti-Money Laundering , Banks, such as Deutsche Bank AG ("DB"), are obliged to perform Know-your-client (KYC) reviews on all new clients they adopt. These checks and reviews are made in strict accordance with regulatory requirement and the banks internal policies. The project involves verification of the Client data, performing due diligence checks on the Clients, reviewing KYC documentation performing the risk assessment of the Client, liaising with the Business/Compliance, advising on KYC requirements and signing off on new client adoptions.The Reg & Tax analyst role is an operations function where you will be involved in reviewing various regulatory documents related to clients to ensure that all the regulatory requirements are met and the bank is in compliance. What well offer you Please be aware there are regional differences to DB benefits and you will need to check the correct package per advert. 100% reimbursement under child care assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education E mployee Assistance Program for you and your family members Accident and Term life Insurance Your key responsibilities Responsible for verification of Client data Perform due diligence of new and existing clients covering a wide range of different client types including; Listed and Regulated, small/medium/ large private and public companies as well as more complex structures such as; SPVs, Co-operatives, Foundations and Funds, Governments, Joint Ventures, etc. Verifying KYC documentation of the Clients to be adopted/reviewed Perform the risk assessment of the Client to be adopted/reviewed Signing off on new client adoptions and periodic reviews Manage New Client Adoption or Periodic Review stream, to ensure that all requests are approved in accordance with regulatory requirements and the banks internal policies Manage exception ensuring that all SLAs defined with the Business on timeliness and quality are adhered Your skills and experience 1-9 years years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry, Research/Analytics role in other Banks / KPOs etc Understanding of Control, Compliance, Investigation/chasing functions in banks Familiarity AML/KYC regulations and industry guidelines (FSA, JMLSG, 3rd EU Money Laundering Directive, MiFID) Ability to interpret regulatory guidelines and assessing risk scores and entity types Ability to interpreting alerts Ability to identifying trends and inconsistencies Understanding of end to end KYC process How well support you A culture of continuous learning\ to aid progression About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm Our values define the working environment we strive to create diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Visit Inside Deutsche Bankto discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

: Job Title Client Service Senior Analyst, AS LocationBangalore, India Role Description Trade Finance Financial Institutions (TFFI) / Institutional Cash Management (ICM) assists Financial Institutions clients to facilitate their Trade Finance business and to optimize their treasury and commercial payments businesses. TFFI facilitates their Trade Finance needs by originating, arranging and facilitating Letters of Credit, Trade-related Guarantees and Documentary Collections destined into and out of Deutsche Banks global network of Trade Finance locations as well as providing Trade Financing in certain hubs. The TF product range consists of traditional trade products (such as LCs, guarantees, and collections), FI Financing, trade reimbursement services, structured short-term trade finance (e.g. Structured LCs) and electronic banking products. ICM improves their cash flow, while offering a wide range of solutions including channel management, global payment services, check services, liquidity management, information and reporting services, and financial supply chain management. We are building up a TFFI Client Service function which includes the built up of a Service Excellence team for TFFI supporting the Client Service officers in their client facing function. Client Service Officers (CSO) cover clients out of our global locations with hubs in Frankfurt, London and New York. The function provides personalized and proactive service to financial institutions for their day-to-day trade finance and cash management business needs. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Reaction on client requests to ensure that first class service is continuously delivered to our client base as well as to identify the needs of the clients (business opportunity spotting) thus supporting the growth of business and income for Deutsche Bank Providing information and solutions to client enquiries around Business Guarantees and Letters of Credit. Including onboarding checks, balances, service bills, regulatory issues and other investigations as requested Client setup, training and maintenance for Trade and Cash products including documentation to ensure a seamless process flow from implementation to regular after-sales service Active handling of Due Diligence inquiries received from the Compliance teams in Deutsche Bank, approach the involved clients, securing all deadlines are met Accurate use of the Client Service tracking system cinq.net, to systematically analyze the clients ICT activities/inquiries including the preparation of respective reports for presentation to the clients Handling of the internal fee an billing scheme Your skills and experience Experience of Trade Finance and institutional client service in International Clearing and Payments Business preferable Strong client/ service focus and excellent relationship, communication and teamwork skills, committed to internal policies and corporate governance Strong ability to work independently and under tight deadlines and support the CSOs in other locations on an as needed basis Business Language is English How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

: Job Title AI/ML and Knowledge Management LocationMumbai, India Corporate Title: Assistant Vice President Role Description The AI/ML and Knowledge Management team will drive the build of 1 LOD data analytics and knowledge management capability, with a view towards supporting a proactive risk management function. The candidate will take active responsibility in developing solutions to achieve strategic and business objectives. The candidate will provide technical expertise and use large language models (AI/ML) effectively to build solutions to ensure continuous development of risk MI, data models for Risk and Control assessments, regulatory sentiment analysis, and knowledge management for Technology Risk across CB, IB and Ops divisions. The 1st line Tech Risk function for business divisions (CB, IB and Ops) at Deutsche Bank sits within the Divisional Control Office. CB and IB front to back have the largest footprint as a risk bearing function within the banking divisions and you will be part of a dynamic team which is consistently in demand for providing insights, assessments and managing IT and IS risks on behalf of the business. As part of the team, you will join the Banks journey and contribute towards our strategic goal of managing technology risk within appetite whilst enabling adoption of emerging and new technologies for business growth. You will do so through promoting a data-enabled risk management function, that provides business division aligned insights for informed decision making. The role will work closely with stakeholders within the team and in business divisions to gather requirements and provide innovative solutions for risk insights and analytics capabilities. This role will report directly to the AI/ML and Knowledge Management Lead and has no line management responsibilities. What well offer you 100% reimbursement under child care assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Establish and maintain a risk reporting model for IT and IS risk. This includes operational and risk dashboards for senior management views. Develop a knowledge management model which helps create a structured and indexable central repository for regulatory responses and presentations for various councils. Leverage opportunities to design innovative solutions that facilitate the periodic Risk and Control assessments with singular view of contextual and reference data. Develop process models that aid intelligent response production for multiple and global regulatory and external queries. Be a catalyst and an enabler for sustainable IT&IS risk reduction in-line with changing regulatory landscape and overall internal controls framework. Partner with reporting functions in other teams to ensure alignment with business needs and group risk management framework. Your skills and experience Minimum 5 years experience in Data Analytics - designing and implementation of data models and creating meaningful dashboards that drive insights. Overall experience in similar roles in a Technology division or in a Banking Technology division or IT audit in a cross-cultural and diverse operating environment Good understanding of Industry best practices over how risk data or AI models are defined, and data quality and integrity is maintained. Programming Language Python, MS SQL and Data analytics and visualization tools Tableau, SAP objects, Informatica, Alteryx. Experience in developing data standards, processes, and policies, as well as developing and implementing enterprise data strategies, operational data stores and data quality tools. Experience with dimensional modeling, change data capture methods and implementation of data warehouse and data lake house architectures. Strong team player with a result-oriented mindset and ability to deliver under tight timelines. Must be comfortable with navigating ambiguity to extract meaningful risk insights. How well support you

: Job Title - Know Your Client (KYC) Analyst, NCT Location - Jaipur, India Role Description The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (AML) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions. The KYC Analyst also assists the banks clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOPs) and Operation Level Agreements (OLAs) to achieve accurate and timely account opening to help execute trades The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (AML) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions. The KYC Analyst also assists the banks clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOPs) and Operation Level Agreements (OLAs) to achieve accurate and timely account opening to help execute trades. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (AML) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions. The KYC Analyst also assists the banks clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOPs) and Operation Level Agreements (OLAs) to achieve accurate and timely account opening to help execute trades Your skills and experience Should have more than 6 months experience in Corporates and with good communication and system knowledge. How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

: Job TitlePayments Processing Analyst, NCT LocationBangalore, India Role Description The Payments Processing Operator is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations. This includes the processing of time-critical, complex transactions on behalf of the Banks internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders. The Payments Processing Operator undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients. The Payments Processing Operator may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level. What well offer you 100% reimbursement under child care assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Processing Standards Process items adhering to procedures and cut-off times. Assist the team in the day to day operations. Liaise with the sending location in case of any clarification. Communicate to the team all process related clarifications received from the sending location. Collate data regarding process issues and communicate the same to the Manager. Carry out all the EOD functions as per checklists and maintain the relevant records. Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager. Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager. Ensure training of new recruits as per the Training Module. To ensure proper backups are created within the department Escalation Escalate issues to supervisors and managers as per the escalation procedure. Keep Team Manager advised of the exceptional occurrences, to enable appropriate action.. Ensure that all procedures laid down for process are adequately followed. Ensure compliance of internal regulations To escalate any process related ambiguities to their respective supervisors or manager for clarification Compliance To communicate all potential business opportunities which have been identified in the course of regular transaction and to assist the management in the efforts for business development Business Opportunities To achieve the Job objectives set within the timelines agreed. Contribution to innovation. Contribute ideas with the objective of achieving excellence in service quality. Carry out the monthly departmental self-assessments, based on the checklists. Ensure that the checking is done in true spirit and evidences all control lapses with suggested actions. Additional Responsibilities Ensure all amendments and or updates to the KOP are made on the defined timelines. Ensure training of new recruits as per the Training Module. Carry out tests or quizzes to assess the trainees Maintain all relevant training records. Assist the manager in preparation of various team related MIS Your skills and experience Clear understanding of Payments flow Well versed with SWIFT Risk and Regulatory Payments, SWIFT Back office operation, Operation Risk Minimum Graduation in any stream. How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

: The Branch Operations Analyst is responsible for ensuring timely, complete and accurate processing of relevant information, including performing all relevant controls within own area of responsibility. They undertake time critical, complex or regulated tasks and must ensure the timely escalation of operational, regulatory and other risks to the line manager and functional leads as appropriate. The Branch Operations Analyst may also be responsible for building and managing relationships with the front office and other internal and external parties at an appropriate level, in particular around the more time critical, complex or regulated tasks. We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

: Job Title Cash and Trade Analyst- Offboarding, Associate Location Bangalore, India Role Description Institutional Cash and Trade is a global business which is regionally organized with dedicated staff for originating and facilitating Cash management and Trade finance transactions with financial institutional client Offboarding is the process where Deutsche Bank decide to Exit part or whole of a Client Relationship. It involves terminating the relevant Client account(s) and products in the relevant jurisdiction(s) or division(s) so that transactions and services can no longer be conducted with the Bank. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Day-to-day support Coordinate with onshore, ACOs and different internal teams (local offboarding, KYC, Ops, AFC etc) to complete offboarding process of ICT business by following defined procedure Ensure proper Exit Protocols are followed and documented for Offboarding requests along with documentation of evidence from different systems for Audit and QA purposes Ensure controls are placed and followed in all internal system for the FIs marked for offboarding Maintaining detailed record of offboarding progress and keeping regular track of it Facilitating internal Regulatory processes by providing required detail to internal auditor/Anti Financial Crime department Reporting of offboarding FIs location-wise summary as per requirement Providing adhoc support for different ICT offboarding related reporting Review of monthly transactions, to ensure No new business gets booked against the FI marked for Exit as per regulation Projects Support in different projects for ICT offboarding and business Manage and appropriately escalate issues and risks Regular Review and update of KOD along with Creation of comprehensive User Guides Reporting, communication, and collaboration Comply with all relevant DB policies and procedures Close relationship and effective interaction with contacts at multiple levels in regional ACO team, Trade Operations team, IT, KYC, and other business partners Your skills and experience Professional and personal requirements Knowledge of Financial institution business Exceptionally good MS Office Skills (especially MS Excel) High level of accuracy and meticulousness required to ensure all documentation and processes are completed correctly Ability to prioritize tasks and manage timeline Excellent relationship, communication and teamwork skills and the ability to build and maintain relationships with colleagues at all levels of seniority, committed to internal policies and corporate governance Cooperation within the team and relevant departments Ability to take initiatives, set priorities, work independently under tight deadlines Oral and written fluency in English language How well support you

: Job TitleKYC, NCT LocationMumbai, India Role Description The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (AML) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions. The KYC Analyst also assists the banks clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOPs) and Operation Level Agreements (OLAs) to achieve accurate and timely account opening to help execute trades. The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (AML) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions. The KYC Analyst also assists the banks clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOPs) and Operation Level Agreements (OLAs) to achieve accurate and timely account opening to help execute trades. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (AML) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions. The KYC Analyst also assists the banks clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOPs) and Operation Level Agreements (OLAs) to achieve accurate and timely account opening to help execute trades Your skills and experience Should have more than 6 months experience in Corporates and with good communication and system knowledge. How well support you

: Job TitleKYC - Associate LocationBangalore, India Role Description Operations provides support for all of Deutsche Banks businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial centers such as London, New York, Frankfurt and Singapore, as well as specialist development and service centers in locations including Bucharest, Moscow, Pune, Dublin and Cary. We process payments in excess of a trillion euros across the banks platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimized and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent. In accordance with Anti-Money Laundering , Banks, such as Deutsche Bank AG ("DB"), are obliged to perform Know-your-client (KYC) reviews on all new clients they adopt. These checks and reviews are made in strict accordance with regulatory requirement and the banks internal policies. The project involves verification of the Client data, performing due diligence checks on the Clients, reviewing KYC documentation performing the risk assessment of the Client, liaising with the Business/Compliance, advising on KYC requirements and signing off on new client adoptions. The Reg & Tax analyst role is an operations function where you will be involved in reviewing various regulatory documents related to clients to ensure that all the regulatory requirements are met and the bank is in compliance. The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (AML) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions. The KYC Analyst also assists the banks clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOPs) and Operation Level Agreements (OLAs) to achieve accurate and timely account opening to help execute trades. What well offer you 100% reimbursement under child care assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Responsible for verification of Client data Perform due diligence of new and existing clients covering a wide range of different client types including Listed and Regulated, small/medium/ large private and public companies as well as more complex structures such as; SPVs, Co-operatives, Foundations and Funds, Governments, Joint Ventures, etc. Verifying KYC documentation of the Clients to be adopted/reviewed. Perform the risk assessment of the Client to be adopted/reviewed. Signing off on new client adoptions and periodic reviews Manage New Client Adoption or Periodic Review stream, to ensure that all requests are approved in accordance with regulatory requirements and the banks internal policies Manage exception ensuring that all SLAs defined with the Business on timeliness and quality are adhered. Your skills and experience 6+ years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry, Research/Analytics role in other Banks / KPOs etc Understanding of Control, Compliance, Investigation/chasing functions in banks Familiarity AML/KYC regulations and industry guidelines (FSA, JMLSG, 3rd EU Money Laundering Directive, MiFID) Ability to interpret regulatory guidelines and assessing risk scores and entity types. Ability to interpreting alerts. Ability to identifying trends and inconsistencies. Understanding of end-to-end KYC process How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

: Job Titl eDivisional Risk and Control Senior Analyst, AVP LocationMumbai, India Role Description As Divisional Risk and Control Senior Analyst, you will be joining the CRM Global Control Office Performance and Enhancements team. You will actively facilitate a consistent application of the CRM compensating control framework by performing relevant controls, monitoring and centralized testing the effectiveness of the controls and improve the reporting. Special focus is on the closure of gaps in our control framework by contributing to the further development / enhancement of the existing control framework and the remediation of findings. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Perform regular controls and quality assurance checks (including SOx controls) and maintain the respective compensating control framework Assume responsibility for establishing new control requirements for the compensating control framework Support overall improvement / further development of the control framework by adding practical expertise and valuable insights from in- and outbound tasks Establishing a strong relationship with all relevant stakeholders Your skills and experience Experience in credit risk management, particularly re. distress related topics and in-depth knowledge of distress related processes and respective control activities In depth knowledge of the concepts driving the control framework (e.g., SOx, CRR regulations) Excellent communication skills, both written and spoken in English language Ability to work in a dynamic environment and high flexibility Attention to detail, performance orientation and motivation Microsoft office proficient (Excel, Word, Power Point) How well support you

: Job TitleBusiness Banking Manager, Associate LocationMumbai, India Role Description Branch Banking is the liability business for Deutsche Bank present in 17 locations across India. This carters to a wide variety of population through its distinct channels like Personal banking, Private Banking and Business Banking. The primary objective is to enhance the value of the existing trade account portfolio. What well offer you 100% reimbursement under child care assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Business Clients Credit is responsible for advising/supporting business clients with complex credit financing needs, in line with all applicable regulatory requirements. Work includes Advising on credit-related client solutions and assessing loans from an income and risk perspective, within the existing credit processes Be responsible for preparing credit submissions for approval, and the independent application for credit authority or approvals, whilst also monitoring credit exposures and/or any credit material deterioration over the life cycle of the client relationship Identifying business clients credit needs and proposing suitable products, services and/or solutions Supporting efforts to gain new business and grow earnings potential from existing clients, e.g. at client conferences Advising and guiding teams in the development of bespoke products/solutions/platforms Working with functional and cross-functional colleagues to ensure that products/solutions/platforms meet the needs of the bank/clients. May also participate in the negotiation and execution of mandated transactions with clients Optimal utilisation of resources, and compliance with defined performance targets keeping in line with relevant internal guidelines/controls and regulatory requirements Maintaining and growing business contacts and leads in the lending business Compliance with internal and credit-related regulations, e.g., QS audit results, KWG18 etc. Implementing regulatory KYC requirements, and maintaining compliance with other applicable regulatory requirements and guidelines Your skills and experience The candidate should have experience in servicing or sourcing clients The candidate should have liabilities experience for sourcing Capital accounts (FDI / ODI / ECB) Applicants are preferred from Banking / Premium club membership / (Paid) High End Credit card sales background. Candidate should have excellent communication in English and well groomed. Minimum qualificationrequired is Graduation. Minimum Exp should be 5 10 Years in relevant field. How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

CEC Officer-Correspondence-Credit Cards-Customer Experience Center-Customer Service Graduate Minimum 1 to 2 years of experience in customer service role on email support or calls. Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers. Banking Background preferred

Location: Noida Shift Timings: Flexible (Rotational Shifts) Please share your cv at surbhi.malhotra@nlbtech.com About the Role: We are seeking motivated and adaptable freshers to join our team in the Banking and Financial Services sector. This is an excellent opportunity for individuals looking to start their careers in a dynamic industry, with multiple process roles available, including research, remediation, keying, and data entry. Key Responsibilities: Conduct research and analysis to support various banking and financial processes. Perform tasks such as remediation, keying, data entry, or other activities depending on the process requirements, which may involve check adjustments, returns, exceptions, or other related areas. Ensure data confidentiality and integrity throughout the workflow. Work collaboratively with team members and other departments to meet project deadlines. Adapt to assigned tasks within the process as per business needs. Consistently meet performance metrics and quality standards. Training and Support: Comprehensive process-specific training will be provided to help you succeed in your role. Perks and Benefits: 2-way cab pick-up and drop-off facility for a stress-free commute. One complimentary meal provided during the shift. Exposure to multiple functional areas, enhancing your professional growth. Supportive work environment focused on learning and development.

Role: Banking Operations Executive Experience: *Minimum 6 months in Banking Process* Shift: Rotational Shifts Salary: 3LPA – Up To 4 LPA Location: Malad, Mumbai (Work from Office) *Immediate Joiners Preferred* Contact: HR Krapanshi – 9111762733 Required Candidate profile Minimum 6 months in *BFSI/Banking Process* Or Any Excellent Verbal & Written Communication Local Mumbai Candidates Preferred Perks and benefits Attractive Incentives. Cab

Mandatory Skills: SAP GTS - Global Trade Service. Experience8-10 Years.

Mandatory Skills: SAP GTS - Global Trade Service. Experience5-8 Years.

: A Salesforce Financial Services Competency Lead is responsible for overseeing the strategic direction and day-to-day operations of a dedicated Center of Excellence (CoE) focused on leveraging Salesforce Financial Services Cloud within a financial institution, ensuring optimal utilization of the platform to streamline business processes, enhance customer experiences, and drive key performance indicators across sales, service, and wealth management functions by leading a team of Salesforce administrators, developers, and business analysts, while collaborating closely with business stakeholders to identify needs, implement solutions, and manage ongoing maintenance and improvements. Key Responsibilities: Strategic Leadership Define the vision and roadmap for the Salesforce Financial Services Competency, aligning with overall business objectives and industry trends. Define and lead the GTM strategy Establish governance standards and best practices for Salesforce usage across the organization. Identify opportunities to leverage the Salesforce platform for new business initiatives and customer engagement strategies. Implementation and Development: Define, build and present offers in financial services leveraging FSC, nCino, Certinia, etc. Lead business development, presales, customer solutioning efforts from the front Lead the design, development, and deployment of Salesforce solutions tailored to specific financial services needs, including custom objects, workflows, and integrations. Deep understanding of nCino functionalities, including loan origination, customer onboarding, account management, and integrations with other systems. Manage project teams responsible for Salesforce implementations, upgrades, and enhancements. Oversee data migration and cleansing processes to ensure data quality within Salesforce. Stakeholder Management: Collaborate closely with business leaders across sales, pre-sales, service, wealth management, and operations to understand their requirements and translate them into Salesforce solutions. collaborate closely with salesforce product and sales team to influence product roadmap and delivery execution Facilitate communication and alignment between the CoE team, business stakeholders, and IT teams. Advocate for the value of Salesforce to key decision-makers and drive adoption across the organization. Team Leadership and Development: Build and manage a high-performing Salesforce CoE team, including developers, administrators, analysts, and consultants. Provide coaching, mentorship, and professional development opportunities for team members. Foster a culture of innovation and continuous improvement within the CoE. Performance Monitoring and Optimization: Establish key performance indicators (KPIs) to measure the effectiveness of Salesforce implementations and user adoption. Analyze usage data to identify areas for improvement and implement necessary adjustments. Monitor system performance and address any technical issues. Required Skills and Experience: 12+ years of experience in Financial Services cloud and nCino. CertificationsAdmin, Sales, Service, FSC Specialist Superbadge, FSC AP, OmniStudio Consultant, Banking AP, Experience Cloud Consultant, nCino Deep understanding of Salesforce Financial Services Cloud features and functionalities. Extensive experience in Salesforce implementation, customization, and configuration. Proven ability to lead and manage cross-functional teams across development, business analysis, and project management. Strong communication and stakeholder management skills to effectively collaborate with diverse teams. Knowledge of financial services industry practices and regulations. Experience with data analysis and reporting to measure Salesforce performance. Proven experience in leading successful nCino implementations within the banking industry Deep understanding of banking operations, loan lifecycle management, and related regulatory requirements Open to travel (25%).

We are hiring for CSA 5 days working 2 rotational week off salary;- 29K TO 33K in hand Location;- Malad and chandivali 1 way cab facility HR Arti 9522754537

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: IT Operations Management. Experience1-3 Years.