1847 Banking Operations Jobs - Page 11

Operations Manager - Support Services-Operations Job : 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years’ Experience in retail asset operations and disbursement related activities

Operations Manager - Support Services-Operations Job : 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years’ Experience in retail asset operations and disbursement related activities

Team Member- Compliance Job ID Department Compliance, Kotak Mahindra Prime Limited Location Mumbai Number of Positions 1 Reporting Relationships Chief Compliance Officer Position Grade Manager (M3) / Senior Manager (M4) The role involves key activities like: Ensure filing of various returns with RBI and other statutory/regulatory bodies within the due date. Includes Fraud returns, Risk Based Assessment of KYC/AML, DNBS returns, etc. Perform independent compliance testing of various products of the Company, KYC evaluation, etc on a sample basis. Assist in preparing data pack for various meetings such as High Level Monitoring Committee, Senior Management Committee, Compliance meeting, etc and draft minutes of aforementioned meetings. Track regulatory changes and update internal stakeholders Monitor implementation of regulatory requirements by collaborating with internal teams Prepare review notes for Board/Audit Committee Develop and maintain policies and processes with respect to Compliance such as KYC/AML policy, fraud policy, Compliance policy, Fair Practice code, beneficial owner, etc. Assist in RBI inspection of the Company and internal audit of Compliance function. File Suspicious Transaction Report (STR) and other reports with FIU Develop and conduct compliance training sessions to help drive Compliance culture in the company Advise the Branch/Operations teams w.r.t queries on KYC, Beneficial owner, etc Miscellaneous activities such as Branch return, Compliance newsletter, branch visit, NCIF backtracking, approval of creatives, cash transaction monitoring, etc. Compliance professional with a graduate/post graduate degree in Law/Commerce/Management/qualified Company Secretary with at least 5-7 years of experience is preferred. Staff with experience in Compliance or Audit departments in Bank/NBFC would be an added advantage. Should have good verbal and written communication skills with an eye for detail. Should be conversant with Word, Excel and powerpoint. If you wish to apply for this job position, please fill your details in the Kotak Fast Track A pplication Form and mail to __________ Please mention the following in the subject line as ‘ ”Position Name” –“ Your Name” – “ Your Current Business group ”

– Commercial Operations Summary – CFO Center BU – Customer Service Desk Grade- Job Role- To handle day to day trade transactions, understanding client requirements, Co-ordination with cpc for transaction processing and discrepancy resolution, Dealing and co-ordinating with various business groups within the bank, Ensuring error-free and timely execution of trade transactions. Ensuring compliance and internal guidelines are being adhered to Co-ordinating with clients /Corr Banks for getting the queries raised by Trade Finance / CMS Operations resolved in a timely manner. Issuance of Letter of credit. Initial scrutiny of documents for Trade before sending the documents to CPC for further processing. Attending to front-end requirements of corporate customers. To co-ordinate with CPC / CMS / Clearing for all requirements of the customer and ensure that all deliverables are delivered / transactions processed as per the agreed TAT. Job Requirement- Qualification – Graduate / Post-Graduate Experience – Minimum one year of relevant experience Should be familiar with Trade Finance and CMS products. CMS – Chq collections (local, outstation, corr banks), Banker to Issue Operations.

Job Role Verification of executed legal documents as per Documentation Grid released by the legal team from time to time & Sanction Letter / Term Sheet issued by the business / credit team. Updating of PSL for CCOD product basis the PSL template received from business along with TS / SL. Insurance Policy Maintenance (basis terms of Sanction) - information to centralized insurance policy maintenance desk. Preparation and releasing the Disbursement Advice to Loan Maintenance Team for disbursement of loans in LPS. Limit loading Instructions (LLI) to Treasury team for treasury products & CMS team for CMS products. Insertions (documents received post disbursement). Deferral Closures (post receipt of requisite document from Business Unit against deferral obtained). Tracking of post disbursement conditions related to Wholesale & Commercial operations in DRS as “pre-approved”. Handover of Files (All documents except Title Deeds) & Dockets (Title Deeds – Property wise i.e. for every property mortgaged separate docket is a must) including insertions to DMT for further action & receipt of acknowledgement in ET / Register (in case of non-ET transactions, if any). Liaison with Auditors & Ensure no audit queries. MIS (Daily Reporting, Pending Status, Insertions). Qualifications Post Graduate or MBA Finance Personality Traits Ability to perform under pressure and stringent time lines. Adaptable and open to get acquainted with changing business and operational environment. Ability to build & develop the team while being part of it.

JD Handle current portfolio of Commercial Vehicles Handling the loans of Commercial (Used/New). Handle the whole process of providing Vehicle loan to customers. Follow up EMI customers & arrears customers for collection. Developing the new market area and gathering market information. Always try to make new market to generate sales. Making good relation with Dealers and also with existing Clients.

Kotak Mahindra Bank WBG Operations (Ops)-Customer Service Desk. Candidate should have knowledge of RTGS/NEFT/Fund transfer/tax payments at branch/mid office /front office. Candidate should be conversant with general banking operations and should have prior experience in similar role for min 1 year. Candidate should have good communication skills and should have prior excel knowledge.

Operations Manager - Support Services-Operations Job : 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years’ Experience in retail asset operations and disbursement related activities

Operations 360 Job Role : SPOC for various audit & Controls & resolution of audit observations. Liaise with Concurrent Audit/Internal Audit/External Audits/various Regulators/Branches/CSM/PSM/product/process teams. Manage audit queries and place necessary controls and measures Handle team for onboarding Job Requirement : Knowledge on Trade Finance products from the Regulatory & the FEMA point of view. Minimum 5-7 years of work experience in Trade Finance Operations covering most of the trade products & their Regulations. Good analytical skills.Suggest possible automation in the processes in line with the Regulation. Handle & manage the Controls activities as per TAT. Recommend & implement preventive, anticipatory controls in the systems/Processes. High level of co-ordination with all the internal stake holders. Identify gaps in the system, trade reports or processes & get it rectify. Strict adherence to the Audit timelines. Strong interpersonal skills and ability to work effectively in the team environment. Excellent MS Office skills, dashboard & MIS presentation skills.

Service Officer – Branch Banking KRAsCash Management – Cash/Non-cash transactional activities Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Maintaining speed and accuracy of transactional processes. Sensation of the use of other business opportunities. Providing a high-quality experience that will encourage customer loyalty and good word-ofmouth Desired Candidate ProfileMeticulous & has an Eye for detail Well – groomed, presentable with excellent communication skills. Should have a desire to know and understand financial terminology. Likewise, should be comfortable handling cash. Computer proficiency a must Educational Qualification Graduate Experience of 1-2 years , Fresher’s can apply

Debit card transaction decline calling to cardholders & help/educate + resolve issue via assigned systems. Contribute towards system, process and policy improvements/enhancements. Analyze Transaction Trends and share learning with seniors. Monitor & highlighting issues while keeping risk in control. Implement and adhere to the processes, policies and audit requirement of the unit. Preparation of MIS, Business Cases and Analytic reports for Debit card product. Skill Should have expertise in Excel, Power Point i.e. MS-office. Good Communication and Presentation skills. Interpersonal Skills Facilitate training sessions to the team members

Role Summary The Team Leader Grievance Escalations will lead a team of 7–8 officers responsible for resolving complex customer complaints that are escalated beyond Level 1. This role is pivotal in ensuring effective and timely resolution of grievances, improving overall customer experience, and enhancing trust in the bank’s service delivery. The role also focuses on driving Turnaround Time (TAT), resolution quality, Net Promoter Score (NPS), and continuous process improvement to reduce repeat complaints. Key Responsibilities Complaint Resolution Oversight Ensure timely and complete resolution of all Level 2 complaints in line with internal policies, regulatory requirements (e.g., RBI guidelines), and service standards. Review case details, perform root cause analysis, and validate proposed resolutions before closure. Maintain high-quality communication with customers, ensuring clarity, empathy, and accountability. Team Leadership Lead, mentor, and manage a team of 7–8 grievance officers. Allocate cases efficiently and monitor daily workload to ensure timely actions. Conduct regular reviews, performance assessments, and on-the-job coaching. Customer Centricity & NPS Management Ensure that complaint resolutions are customer-friendly and contribute to improved Net Promoter Scores (NPS). Analyze customer feedback post-closure and drive initiatives to enhance customer delight. Foster a culture of empathy, ownership, and first-time-right resolution within the team. TAT & Quality Governance Drive strict adherence to Turnaround Time (TAT) SLAs while maintaining response quality. Conduct regular audits on closed cases to ensure compliance and completeness. Highlight any systemic gaps that hinder TAT or quality. Process Improvement Identify trends and recurring issues from escalated complaints and share insights with relevant business units. Recommend and lead process improvement initiatives to reduce repeat grievances and enhance the end-to-end customer journey. Support automation and digitization efforts in the grievance handling process. Stakeholder Management & Reporting Coordinate with internal departments (branches, operations, product, legal, etc.) to gather inputs and resolve complaints effectively. Prepare and share regular MIS and dashboards on team performance, complaint trends, and root cause analytics. Key Skills & Competencies In-depth knowledge of banking operations, products, and customer service protocols. Strong communication (written and verbal) and interpersonal skills. Analytical mindset with ability to identify root causes and improvement opportunities. Ability to manage high-pressure situations with maturity and sound judgment. Experience in handling regulatory and high-priority escalations. Proficiency in MS Office (Excel, PowerPoint), CRM systems, and complaint tracking tools. Qualifications & Experience Graduate/Postgraduate in any discipline. Specialization in banking or customer experience is an advantage. 5–8 years of experience in banking, with at least 2 years in grievance handling or escalation management or servicing (preferred) . Prior team management experience is preferred.

This is an Internal document. To achieve assigned FX revenue budgets of assigned patch Enhancement of wallet share of existing customer, activation of customer and acquisition of new customer. Digital activation of current account base by offering CMS solutions & Trade online for Trade Transactions Acting as focal point to address customer queries related to Trade & Forex + Transaction Banking To arrange & conduct training on Trade & Forex and CMS products + Transaction Banking To conduct various NTB events/webinars for origination of TFX & CMS Business Description for Internal Candidates to achieve assigned FX revenue budgets of assigned patch Enhancement of wallet share of existing customer, activation of customer and acquisition of new customer. Digital activation of current account base by offering CMS solutions & Trade online for Trade Transactions Acting as focal point to address customer queries related to Trade & Forex + Transaction Banking To arrange & conduct training on Trade & Forex and CMS products + Transaction Banking To conduct various NTB events/webinars for origination of TFX & CMS Business

Clearing Operations Grade:M1/M2 : OCR Register Updation Description for Internal Candidates Acceptance of Cheques from the Branches / couriers. Scanning of Cheques Data entry of cheques for ATM Drop Box Cheques / PND/ PNR/JV Cheques Pull Out P2F / Unprocess Cheques / Outward Returns Returns Memo attachment / Despatches to the customers RTO Cheques Receipt and Data entry Acceptance of processed Cheques from the Hub's in the Location Attending P2F House Affixing Stamp for Return cheques (Defasing) Inward file Preparations Supporting Bank Officers in Reconciliation Email Tacking for inward cheques Uploading of Technical Referrals Level 2 Verification JV Authrorisation in finacle HOCDL Verification Unprocessed Che-ques Scrutiny and Sharing MIS to the Branches Identified of PNR Transactions MIS to be shared with Branches Record Management Outward Returns Management RTO Management Transfer Cheques Processing Credit Card Cheque Processing P2F Tracking and Reconsilaition ASBA Application Signature Verification Inward and Outward Return Processing

Service Officer – Branch Banking KRAsCash Management – Cash/Non-cash transactional activities Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Maintaining speed and accuracy of transactional processes. Sensation of the use of other business opportunities. Providing a high-quality experience that will encourage customer loyalty and good word-ofmouth Desired Candidate ProfileMeticulous & has an Eye for detail Well – groomed, presentable with excellent communication skills. Should have a desire to know and understand financial terminology. Likewise, should be comfortable handling cash. Computer proficiency a must Educational Qualification Graduate Experience of 1-2 years , Fresher’s can apply

Job Role Verification of executed legal documents as per Documentation Grid released by the legal team from time to time & Sanction Letter / Term Sheet issued by the business / credit team. Updating of PSL for CCOD product basis the PSL template received from business along with TS / SL. Insurance Policy Maintenance (basis terms of Sanction) - information to centralized insurance policy maintenance desk. Preparation and releasing the Disbursement Advice to Loan Maintenance Team for disbursement of loans in LPS. Limit loading Instructions (LLI) to Treasury team for treasury products & CMS team for CMS products. Insertions (documents received post disbursement). Deferral Closures (post receipt of requisite document from Business Unit against deferral obtained). Tracking of post disbursement conditions related to Wholesale & Commercial operations in DRS as “pre-approved”. Handover of Files (All documents except Title Deeds) & Dockets (Title Deeds – Property wise i.e. for every property mortgaged separate docket is a must) including insertions to DMT for further action & receipt of acknowledgement in ET / Register (in case of non-ET transactions, if any). Liaison with Auditors & Ensure no audit queries. MIS (Daily Reporting, Pending Status, Insertions). Qualifications Post Graduate or MBA Finance Personality Traits Ability to perform under pressure and stringent time lines. Adaptable and open to get acquainted with changing business and operational environment. Ability to build & develop the team while being part of it.

J D - Relationship Manager Handle current portfolio of Small Commercial Vehicles Handling the loans of Commercial (Used/New). Handle the whole process of providing Vehicle loan to customers. Follow up EMI customers & arrears customers for collection. Developing the new market area and gathering market information. Always try to make new market to generate sales. Making good relation with Dealers and also with existing Clients.

SERVICE DELIVERY OFFICER (SDO) KRAs: Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping. Regular generation of leads for NTB customer and cross sell. The SDO will act as a backup to the SO. Non-transaction related servicing at the Branch – Audit,Reconciliation of Branch Accounts Customer query resolution – Should have a desire to know and understand financial terminology Cross selling of financial products Exploitation of other business opportunities sensed. Providing quality of experience that will ensure retention and positive word-of-mouth. EXPERIENCE, QUALIFICATIONS & QUALITIES: Atleast 3 years in branch banking operations. Post-graduate or graduate with appropriate experience. Primary motivation customer service through querry resolution A senior teller or branch operations person. TARGET COMPANIES:HDFC Bank, ICICI Bank, IDBI Bank, UTI Bank AGE: 23-25 years OTHERS: Reporting toSM THE ROLE (bold): Customer service at the Branch, customer retention

Posting Description for Internal Candidates Service Delivery Officer Short Description for Internal Candidates JOB ROLE Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for acco Description for Internal Candidates JOB ROLE : Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for account opening of customers. Managing complaints of customers and ensuring their resolution within TAT. JOB REQUIREMENT: Developing and maintaining banking relationships with a select group of high net worth customers Excellent communication skills with customer service orientation Courteous and polite. Good knowledge of Microsoft excels. Understanding of banking norms and processes. Same Posting Description for Internal and External Candidates

JD Handle current portfolio of Commercial Vehicles Handling the loans of Commercial (Used/New). Handle the whole process of providing Vehicle loan to customers. Follow up EMI customers & arrears customers for collection. Developing the new market area and gathering market information. Always try to make new market to generate sales. Making good relation with Dealers and also with existing Clients.

Activation Desk - CMS Transaction Banking Group CMS-Product Support Team Location Mumbai Number of Positions 1 Reporting Relationships Chief Manager Position Grade M1 Global Transaction Services Group is the Product & Sales Support function that provides product expertise to the various segments of Kotak Bank, spanning Consumer Bank, Commercial Bank and Wholesale Banking divisions. Products range from to cash management (payment & collections solutions, escrow services & dividend business to trade finance (import services, export services, funded & non-funded products and remittances), We are currently looking for member in Activation Team who can help Corporate/CA customers on usage of Cash Management Platform. Job Profile Activation team members are expected to help Corporate/CA customers on “How to use the Cash Management platform”. This requires meeting customers, understanding bottlenecks/service issues, resolving all such issues and helping customer on how to use & increase the usage of technology to process the transactions This team will be supporting all the verticals under Consumer & Commercial Bank, which includes Branch Banking, Priority, Wealth & TACS – RI clients. Understand customer requirements & train the customers on usage of Cash Management Platform Interaction with existing CMS customers to understand the technical requirement for system integration for TBG products/services Support Consumer & Commercial Bank customers for modification/service related queries. Help channels in giving demonstration of our system to existing as well as prospective clients. Monitor, push & ensure the productivity of other activation channels Interact with Implementation team, setup team & operations to ensure customer is served as per agreed TAT Understand specific MIS requirement of the customers and arrange to deliver reports accordingly. Prepare the MIS & MIS analysis on assigned customer portfolio Increase product penetration & work on customer feedbacks With Banking / Finance industry Good written and oral communication skills Should have good communication skills – written and verbal. Good knowledge MS Office & MIS Tools Fresher/1 years of post-degree experience in CMS Product, Implementation, Branch Banking or Operations Personal Must be a self-starter Must be sales oriented/ready to travel Must be market & tech savvy, with good networking skills Must be proactive and with high energy levels Must be analytical, practical and have aptitude for trouble-shooting. Must have good interpersonal skills, be tenacious, detail-oriented, tough minded when needed, but diplomatic. Graduation with IT specialization or additional certification in IT Preferably Fresh BBA/MBA/MCA/BSE-IT Fresher/1 year of experience in CMS Sales, Product, Implementation, Branch Banking, IT or Operations will be added advantage Professional Must have able to settle in an environment requiring entrepreneurial/ building skills Keen interest to structuring, implement & activating deals Must be capable of working with a team High attention to detail and accuracy with the ability to work under pressure to meet tight deadlines Excellent communication, negotiation, and planning skills

Key area of operations are managing disbursements of :-Grade M1 Personal / business loan Commercial vehicle loans Tractor finance. Commercial Vehical Loan Brief job descriptions :- Understanding on various Retail Asset Products (Consumer & Commercial – PL, BL, OD, HF, LAP, CV, LCV, CE, TFE,) Preferably, experience in handling project workflows and exposure to retail assets. Good verbal and written communication skills Having 1 -2 yrs of experience in handling similar products. Should be hands on in excel operation with good typing speed. Should be able to follow bank’s guidelines and be open to learning new processes and system. Should be an effective team member of RA-Ops to handle loan disbursement

JD Handle current portfolio of Commercial Vehicles Handling the loans of Commercial (Used/New). Handle the whole process of providing Vehicle loan to customers. Follow up EMI customers & arrears customers for collection. Developing the new market area and gathering market information. Always try to make new market to generate sales. Making good relation with Dealers and also with existing Clients.

Clearing Operations Grade:M1/M2 : OCR Register Updation Description for Internal Candidates Acceptance of Cheques from the Branches / couriers. Scanning of Cheques Data entry of cheques for ATM Drop Box Cheques / PND/ PNR/JV Cheques Pull Out P2F / Unprocess Cheques / Outward Returns Returns Memo attachment / Despatches to the customers RTO Cheques Receipt and Data entry Acceptance of processed Cheques from the Hub's in the Location Attending P2F House Affixing Stamp for Return cheques (Defasing) Inward file Preparations Supporting Bank Officers in Reconciliation Email Tacking for inward cheques Uploading of Technical Referrals Level 2 Verification JV Authrorisation in finacle HOCDL Verification Unprocessed Che-ques Scrutiny and Sharing MIS to the Branches Identified of PNR Transactions MIS to be shared with Branches Record Management Outward Returns Management RTO Management Transfer Cheques Processing Credit Card Cheque Processing P2F Tracking and Reconsilaition ASBA Application Signature Verification Inward and Outward Return Processing

Role & responsibilities Preferred candidate profile Maintains the Profit and Loss statement and Balance Sheet for the branch. • Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank. • Sustained revenue generation for the branch through cross sell of TPP, RA and BB products • Liabilities mobilization through CASA portfolio growth in the Branch Catchment Superior and Consistent Customer Service • Ensures Efficient complaint management within specified TATs • Drives high service scores • Conducts customer engagement programs and marketing events • Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval Strengthening Systems, Controls and Processes • Ensures Upkeep of the Branch and ATM and raises issues if required • Liaises with respective teams for effective and efficient Fraud Management within the cluster • Ensures branch compliance with Banks policies and processes • Ensures timely submission of MIS reports • Ensures safety and security of Bank and customer's assets • Ensures Audit related deliverables both internal and external are met as per the prescribed norms • Ensures Role clarity to employees in the branch and manage attrition Performance Management • Tracks and monitors daily productivity and book movement of the branch • Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required Interested candidates can directly share their resumes with me on my Email ID shalini.gupta@v-konnect.com or WhatsApp Number 9893057024