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5.0 - 9.0 years
0 Lacs
chennai, tamil nadu
On-site
The role serves as a bridge between the Phoenix project team and the bank-wide business finance team, driving the finance conversation regarding the service catalog being developed by the bank. This high-visibility position is responsible for delivering a comprehensive cost service catalog covering all products and services of the bank from front to back. It involves engaging in business discussions on mapping services to services taxonomy and determining costs under different scenarios. Additionally, aligning the business with the service-based costing model, validating services completeness and consistency, running cost models, and ensuring clear communication of objectives and timelines between the project team and the business are key responsibilities of this role. Furthermore, the role involves collaborating with the VP Business Partner to ensure alignment between Transfer Pricing, Cost Simplification project, Project Mitto, and Phoenix objectives. It also includes working on digitization, automation, and smart ways of working, designing dashboards for transparent costing and granular views, and ensuring prompt issue resolution. Risk management tasks include implementing control checks in MI outputs for audit facilitation and adherence to the Ops risk framework. Moreover, the role requires displaying exemplary conduct as per the Group's Values and Code of Conduct, embedding high standards of ethics, compliance with laws and regulations, and identifying, escalating, mitigating, and resolving risk, conduct, and compliance matters effectively and collaboratively. Key stakeholders for this role include the Phoenix Project Team, CFO & extended Business Finance Teams, Cost Simplification Work Streams, Mitto Project teams, and external consultants. The qualifications for this position include a graduate degree/ACA/ICWAI/MBA Finance, multinational working experience, and proficiency in English. The ideal candidate should possess a strong financial performance background, accurate forecasting abilities, solid banking knowledge, analytical skills, collaboration skills with the business and finance community, process ownership capabilities, experience in commercializing automated dashboards, and a robust control environment mindset. Standard Chartered is an international bank focused on driving commerce and prosperity through diversity. The organization values a culture of doing the right thing, continuous improvement, and working together inclusively. The bank offers various benefits including core bank funding for retirement savings, medical and life insurance, time-off policies, flexible working options, proactive wellbeing support, continuous learning opportunities, and an inclusive and values-driven work environment where everyone feels respected and empowered to reach their full potential.,
Posted 1 month ago
4.0 - 8.0 years
0 Lacs
delhi
On-site
You will be responsible for managing service delivery by observing queue time and length, taking necessary actions to capacitate serving counters and managing customer traffic. You will ensure that branch premises are maintained to the specified standard and manage or recommend workflow changes for greater efficiency and improved turnaround time. Monitoring customer satisfaction survey ratings, net promoter score, or any other feedback ratings taken from customers will be crucial to ensure continuous improvement if below benchmark and sustain better quality service. Additionally, you will be involved in general reconciliation and compliance activities, which may include dual control of cash functions, control of security stationary and deliverables, review of processing entries and vouchers, follow-up with customers for returned deliverables, review of reconciliation proofs for daily control, preparation of service quality and productivity management reports, rectification of internal control issues, and ensuring satisfactory ratings in all internal/external audits conducted at the branch. You will also be responsible for ensuring compliance with all Operations health documents, performing regular KCS checks, reporting KRIs and teller productivity, submitting returns both internal and statutory for sales and service, maintaining proper control of keys, combination settings, and passwords, ensuring accurate and timely processing of all customer instructions, and being fully aware of all policies and procedures related to ORMA, Group Code of Conduct, KYC/CDD/EDD, and money laundering prevention. Moreover, you will supervise staff, organize workflow and breaks, manage staff levels, provide coaching and training where necessary for improved performance, identify prospects for cross-selling, achieve high employee engagement and satisfaction, ensure optimum teller productivity, and contribute to branch performance through referrals, efficient customer service, and effective operations controls. You will also monitor and track transaction volumes, ensure effective transaction migration to alternate channels of banking, be aware of banks Mis-selling & Sales Policies, manage premises in areas of merchandising, housekeeping, store management, and be responsible for health and safety guidelines. This includes ensuring health and safety for all, reporting accidents and incidents, and taking reasonable care for the health and safety of co-workers and those affected by your actions or omissions. Additionally, you will own the archival portfolio for the branch, liaise with external vendors for archival and retrieval as per policy document, and maintain MIS regarding documents archived with due acknowledgement from the vendor for each file. Key Responsibilities include monitoring transaction volumes, ensuring effective transaction migration, adherence to Mis-selling & Sales Policies, premises management, health and safety responsibilities, and ownership of the archival portfolio. Skills and Experience required for this role include being diligent, punctual, having banking knowledge, team management skills, strong communication skills, customer orientation, sales focus, and good interpersonal skills. Qualifications for this position include being a Graduate or Post Graduate from a recognized institution with at least 4+ years of overall experience, banking knowledge, understanding of front and back office processes and procedures, good interpersonal skills, strong communication skills, team-playing ability, customer orientation, and sales focus. Role Specific Technical Competencies include communication skills, product knowledge, and market knowledge.,
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
hyderabad, telangana
On-site
You will be responsible for providing excellent customer support through voice/non-voice channels, demonstrating strong communication skills. Your primary duties will include handling calls from different business units, ensuring high-quality customer service, managing transaction reports with accuracy, and working collaboratively in a team environment. Additionally, you will be expected to manage multiple work requirements, prioritize tasks effectively, and resolve customer queries promptly via email/chat. Your role will involve making and receiving calls related to special clients and projects, gathering comprehensive information to meet customer needs, encouraging feedback from customers, and following up on corrective actions. You will also be responsible for converting handwritten bills into digital data, addressing banking-related queries via email, preparing reports with the manager for senior management review, and managing calling budgetary requirements. To qualify for this position, you must hold a relevant graduate degree and possess strong interpersonal, communication, and listening skills. Excellent verbal communication, customer focus, problem-solving abilities, and lead generation skills are essential for this role. By collaborating with the manager, you will gain insights to generate leads effectively and contribute to the overall success of the customer support team.,
Posted 1 month ago
8.0 - 12.0 years
0 Lacs
karnataka
On-site
Trimont is a specialized global commercial real estate loan services provider and partner for lenders seeking infrastructure and capabilities to make informed decisions related to commercial real estate secured credit. With a team of 1100+ extraordinary Team Members serving a global client base from multiple offices worldwide, Trimont empowers its skilled teams with knowledge, advanced technology, and a values-driven culture to excel and build meaningful client relationships. At Trimont, ongoing learning, professional growth, and thriving are key pillars of the organizational culture. As a team member, you will have the opportunity to work alongside the largest institutional lenders in the world, overseeing significant projects and tackling challenging endeavors. Trimont fosters an environment where ethics and excellence converge to create a limitless potential for individual and organizational achievement. As a Team Manager at Trimont, you will provide front-line leadership oversight to the covenant monitoring process and the new loan boarding process. This role involves managing a team of up to 15 Full-Time Equivalent (FTE) employees and ensuring business delivery, stakeholder engagement, and people management. Responsibilities: - Work closely with team members to ensure smooth operations and handle escalations effectively. - Manage workflow between India and US teams, monitor and coach to achieve productivity and quality targets. - Provide guidance and feedback to team members to enhance performance. - Manage a team of up to 15 employees across one or two locations. - Drive and motivate team members to achieve or exceed productivity targets. - Lead process expansion, staffing, and new hire training initiatives. - Develop and implement best practices to enhance team effectiveness. - Interface and communicate effectively with managers from India and the US on production, quality, and security guidelines. - Conduct business and performance reviews. - Analyze complex data and create Business Management Information System (MIS). - Maintain a risk and compliance framework. Essential Qualifications: - Postgraduate degree in commerce and management. - 8-10 years of experience in MNCs, offshore units (Banking sector preferred). - Minimum 1 year of people management experience or similar leadership role. - Directly manage or supervise team members. - Commercial mortgage servicing or banking knowledge is preferable. - Ability to delegate tasks, continuously learn, and support peers and team members. - Flexibility to work in shifts and travel for business purposes if required. Desired Qualifications: - Good knowledge of accounting and ability to interpret loan documents and financial statements. - Certification in Commercial Mortgage Servicing. - Attention to detail, ability to multitask, and manage stretch goals effectively. - Proven track record of identifying process improvements and efficiencies. Trimont is an equal opportunity employer that celebrates diversity in the workplace. The company maintains a drug-free policy to ensure a secure and productive environment for all team members. If you require accommodation or assistance during the application process, please contact Trimont.,
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
We are looking for a highly analytical and detail-oriented Compliance Business Analyst (BA) to assist in our regulatory and compliance endeavors. As the ideal candidate, you will play a crucial role as a connector between compliance, business units, and IT teams to ensure that our internal processes and systems are in line with current regulatory requirements and risk management standards. It is imperative that you possess a strong understanding of banking, compliance, and anti-money laundering. Additionally, familiarity with key systems such as Core (Flexcube), SAS AML, and Cards is essential. Your proficiency in the Agile framework and experience in working with DevOps will be highly beneficial as you will be required to translate business needs into technical specifications for the development team. Excellent verbal and written communication skills are a must for effective collaboration and documentation. Your primary responsibilities will include gathering, documenting, and analyzing business and compliance requirements related to various regulatory policies such as GDPR, SOX, AML, KYC, and HIPAA. You will be tasked with translating regulatory obligations into business requirements, process flows, and system specifications. Collaboration with compliance, legal, audit, risk, and IT teams will be crucial in implementing compliance controls and frameworks. Conducting gap analysis, risk assessments, and remediation activities for internal policies and regulatory mandates will also be part of your role. Tracking and managing compliance issues, as well as facilitating compliance reviews, audits, and reporting to internal and external stakeholders, will require your attention to detail and proactive approach. The following qualifications will be necessary for this role: - A Bachelor's degree in Business Administration, Finance, Information Systems, or a related field. - 3 to 5 plus years of experience as a Business Analyst, preferably in a regulatory compliance or risk management environment. - Strong understanding of compliance frameworks and regulations applicable to industries such as financial services, healthcare, and technology. - Experience with business analysis tools like JIRA, Confluence, Visio, and Excel. - Ability to analyze complex regulatory requirements and translate them into actionable business processes or system requirements. - Proficiency in documentation, reporting, and presentation skills. - Knowledge of GRC tools such as Archer, ServiceNow GRC, or MetricStream. - Familiarity with data privacy regulations like GDPR and CCPA. - Experience working in Agile or Waterfall project environments. - Certifications such as CBAP, CRISC, CISA, or CAMS will be a plus. - Excellent stakeholder management and interpersonal skills. - Strong analytical and problem-solving capabilities. - Detail-oriented with the ability to work independently and manage multiple tasks simultaneously. - High ethical standards and integrity. At Virtusa, we value teamwork, quality of life, and both professional and personal development. Joining our team means becoming part of a global workforce of 27,000 individuals who are dedicated to your growth. We offer exciting projects, opportunities, and exposure to cutting-edge technologies throughout your career with us. Our company culture fosters collaboration and provides a dynamic environment for great minds to innovate and excel.,
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
chennai, tamil nadu
On-site
As a Customer Service Representative at our company, you will engage with customers through online chat and messaging platforms, responding to inquiries, providing information, offering assistance, and ensuring comprehensive resolution to complaints and queries. Your responsibilities will also include assisting customers in navigating our products or services, addressing their questions, concerns, and technical issues. You will be expected to troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary. Maintaining a high level of professionalism and customer service etiquette in all interactions is crucial. Documenting customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions, will be part of your daily routine. Balancing NPS & RSAT to ensure a positive customer experience while managing and minimizing operating losses will be a key focus area. Analyzing risk areas and identifying solutions to meet customer needs, demonstrating an ideal service attitude for all customers, liaising with different departments, and performing account-level system maintenances while resolving customer queries are essential tasks. You will also collaborate with team members and other departments to ensure consistent and effective customer support. Meeting or exceeding performance targets, including response time, customer satisfaction scores, GOS, AHT, online rate, availability, quality, regulations, and chat volume goals, will be expected of you. To be successful in this role, you should have 3-5 years of customer service experience, handling real-time customers in an international process (US & UK). Working in a high-pressure environment dealing with irate customers and being able to de-escalate, handle situations, and provide resolutions with the best CX scores are necessary skills. Excellent written communication skills with a service attitude, good analytical and problem-solving skills, multitasking abilities, and a typing speed of 30 WPM with 90% accuracy are required. You should also possess strong verbal and written communication skills, proficiency in grammar, spelling, and punctuation, along with keen problem-solving skills and attention to detail. Having influencing skills, willingness to resolve customer queries satisfactorily, keen observation skills, and the ability to function in a fast-paced environment where quality and timeliness standards are established are critical aspects of this role. Basic banking knowledge on credit cards and retail banking, exposure to CX metrics, and staying updated on product knowledge and company policies are also essential. This role requires night shifts/graveyard shifts with a 5-day work week (with weekdays off) and mandatory rotation once every 4 months within night shifts/graveyard shift. If you are goal-oriented, highly motivated, self-driven, and result-oriented with a professional attitude and image for all internal and external customers, we encourage you to apply for this challenging yet rewarding position.,
Posted 1 month ago
2.0 - 5.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Job Summary Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue target Responsibilities Ensure high level of customer service and manage difficult customer situations. Ensure resolution of all complaints received for branches through COMMAND. Gather/prepare statistics for service quality and productivity indicators Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Find ways to improve operational efficiency and control costs to meet cost budgets Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities Responsible for general reconciliation and control activities Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Contribute to branch performance through referrals, efficient customer service, effective operations controls He/She is aware of banks Mis-selling & Sales Policies and ensure adherence all the times. Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner Report all accidents and incidents and bring to the attention of the management any hazard in the workplace Key Responsibilities Risk Management Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct. Regulatory & Business Conduct Display exemplary conduct and live by the Groups Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Banks Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association Qualifications Post Graduate, consistent academic career Extensive sales experience (2 to 5 years) Sales focused and highly target oriented Able to pick up new concepts quickly Able and excited about going out to meet new customers Competitive awareness & benchmarking Excellent communication, interpersonal & relationship building skills Banking knowledge Management Information Skills Good Interpersonal Skills Skills And Experience Diligent & Punctual Knowledgeable about the role Certified with relevant courses Confident Fluent in Language Banking Exposure Management Information Skills Good Interpersonal Skills Customer and Service Oriented About Standard Chartered We&aposre an international bank, nimble enough to act, big enough for impact. For more than 170 years, we&aposve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you&aposre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can&apost wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you&aposll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Show more Show less
Posted 1 month ago
2.0 - 5.0 years
0 Lacs
Gurgaon, Haryana, India
On-site
Job Summary Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue targets. Key Responsibilities Maximize Sales Performance To Achieve Given Revenue Targets (Self And Branch) Through Liability Products [Current /Savings /Term Deposits], Wealth Management Products And Asset Related Products (Secured, Unsecured) Generate New Business Via Sales Promotions, Out-Marketing Calls And Presentations And In-Branch Contacts Participate Actively In Branch Sales Planning To Generate Action Plans For Meeting Targets He/She Is Aware Of Banks Mis-Selling & Sales Policies And Ensure Adherence All The Times. Ensure High Level Of Customer Service In The Branch. Manage Difficult Customer Situations Ensure Compliance With Internal And External Guidelines And Ensure Minimal Comments In Audits And Other Inspections Ensure Transactions Are Processed With A High Level Of Accuracy And Commitment In Order To Satisfy Customer Needs Ensure Validity And Completeness Of Transactions Processed And Ensure Concessions Relative To Exchange Rate, Fees, Charges Etc. Are Authorized/ Overridden By Appropriate Authorities Ensure Adherence To Laid Down Processes, Facilitate First Time Resolution. Minimize Rejections And Customer Complaints Monitor Customer Satisfaction Survey Ratings, Net Promoter Score Or Any Other Survey/ Feedback Ratings Taken From Customers And Ensure Continuous Improvement If Below Bench-Mark, Sustain And Better Quality Service Take Responsibility For General Reconciliation And Control Activities Find Ways To Improve Operational Efficiency And Control Costs To Meet Cost Budgets Be Multi-Skilled To Handle All Kinds Of Transactions And Services In The Bank Manage Growth And Attrition Of The Base, Facilitate Customer Up-Streaming. Improve Product Per Customer Ensure He/ She Is Fully Aware Of All The Policies And Procedures Issued In Relation To ORMA, Group Code Of Conduct, KYC/CDD/EDD & Money Laundering Prevention. He/She Must Ensure Compliance With These Policies And Procedures On An Ongoing Basis. Any Suspicious Transaction Must Immediately Be Reported To The Supervising Officer. Premises Management In Areas Of Merchandising, Housekeeping As Well As Store Management. Branch Upkeep And Maintenance Responsible For Health And Safety For All. As Part Of The Health And Safety Guidelines You Should: Take Reasonable Care For The Health And Safety Of Co-Workers And Those Who May Be Affected By Your Actions Or Your Omissions; Co-Operate With Management To Support And Promote Health And Safety In The Workplace; Ensure That Your Actions Do Not Put Others At Risk; Work In A Healthy And Safe Manner; Encourage Others To Work In A Healthy And Safe Manner; Report All Accidents And Incidents And Bring To The Attention Of The Management Any Hazard In The Workplace Risk Management Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct. Regulatory & Business Conduct Display exemplary conduct and live by the Groups Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Banks Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Skills And Experience Post Graduate, consistent academic career Extensive sales experience (2 to 5 years) Sales focused and highly target oriented Able to pick up new concepts quickly Able and excited about going out to meet new customers Competitive awareness & benchmarking Excellent communication, interpersonal & relationship building skills Banking knowledge Management Information Skills Good Interpersonal Skills Role Specific Technical Competencies Diligent & Punctual Knowledgeable about the role Certified with relevant courses Confident Fluent in Language Good Sales exposure Banking Exposure Management Information Skills Good Interpersonal Skills Customer and Service Oriented About Standard Chartered We&aposre an international bank, nimble enough to act, big enough for impact. For more than 170 years, we&aposve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you&aposre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can&apost wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you&aposll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Show more Show less
Posted 1 month ago
0.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Job Summary This role works as a bridge between the Phoenix project team and bank wide business finance team. This high visibility role will drive the finance conversation around the service catalogue that the bank is building. Strategy Deliver an all in cost service catalogue for the bank covering front to back for all products and services of the bank. Driving business conversation on mapping of their services to services taxonomy and the resultant costing under a resolution scenario Drive alignment between business and services taxonomy team on the services that define broadly the business area, support service, functions. Business The role manages the conversation with business finance to align the bank towards a service-based costing model The role in partnership with VP will help the business understand how the business is being broken down by services, validate the completeness and consistency of services along with the business The role runs the cost models and validates the outcome of catalogue mappings Understand the current performance management structure and communicate the alignment and non-alignment areas to the business and help them manage the same through structural maintenance. The role will work closely with the VP Business Partner to ensure Transfer Pricing, Cost Simplification project and Project Mitto are aligned and Phoenix objectives are in sync and clearly communicated and understood by all Be the connect between the project team and the business and ensure clear and timely communication of objectives & timelines Key Responsibilities Processes Drive digitization, automation and adoption of smart ways of working Work on designing of dashboard to bring about transparency of costing and support granular views requested by stakeholders. Prompt visibility to issues to all stakeholders and ensure their resolution Risk Management Ensure adequate control checks in all MI outputs to facilitate audit Ensuring the Ops risk framework is adhered to Regulatory & Business Conduct Display exemplary conduct and live by the Groups Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Skills And Experience Key stakeholders Internal Phoenix Project Team CFO & extended Business Finance Teams Cost Simplification Work Streams Mitto Project teams External Consultants Qualifications Education Graduate degree/ aca/ icwai/mba finance Training Multinational working experience Languages English Skills And Competencies A strong financial performance background & ability to accurately forecast Strong banking knowledge. Proven analytical individual, continually seeking to challenge and improve performance Strong collaboration skills with the business and finance community Optimal process ownership, making activities simpler, faster, better Commercializing automated dashboards with drill down capability A strong control environment, ensuring robust measures to address material risk procedures. About Standard Chartered We&aposre an international bank, nimble enough to act, big enough for impact. For more than 170 years, we&aposve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you&aposre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can&apost wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you&aposll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Show more Show less
Posted 1 month ago
2.0 - 7.0 years
3 - 4 Lacs
Telangana, Andhra Pradesh
Work from Office
Role & responsibilities Preferred candidate profile 2 years of Experience in Bank (or) Finance having exposure in Loans & Advances / Retire employee scale Computer Knowledge Required Preference will be given to the candidates having JAIIB/CAIIB Qualification
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
chennai, tamil nadu
On-site
Wipro Limited is a leading technology services and consulting company dedicated to developing innovative solutions that cater to clients" most intricate digital transformation requirements. With a holistic range of consulting, design, engineering, and operations capabilities, Wipro aids clients in achieving their most ambitious goals and establishing sustainable business models for the future. With a global presence of over 230,000 employees and business partners spanning 65 countries, Wipro is committed to supporting customers, colleagues, and communities in adapting to an ever-evolving world. For more information, please visit www.wipro.com. As a Mainframe Tech Lead at Wipro, you will be expected to possess strong Mainframe coding skills in COBOL and JCL/VSAM. Additionally, familiarity with OPC and ENDEAVOR is essential for this role. Your responsibilities will include developing and maintaining Mainframe batch applications, with a preference for prior Banking knowledge (SE/DE). You will be accountable for analysis, design, development, and unit testing of assigned stories/features, as well as attending client meetings to provide regular updates on tasks and participating in client walkthroughs/reviews. Monitoring applications, fixing batch issues/abends, supporting system testing if necessary, and demonstrating the ability to collaborate effectively with the team are key aspects of this role. Optional skills in DB2/CICS are advantageous. The ideal candidate for this position must possess mandatory skills in Mainframe, along with 5-8 years of relevant experience. At Wipro, we are transforming into a modern organization and seek individuals who are inspired by reinvention - of themselves, their careers, and their skills. We encourage continuous evolution within our business and industry, adapting to the changing world around us. Join us in a purpose-driven environment that empowers you to shape your own reinvention and realize your ambitions. We welcome applications from individuals with disabilities.,
Posted 1 month ago
5.0 - 10.0 years
5 - 10 Lacs
Erode, Tamil Nadu, India
On-site
Acquire new customer for liability accounts and third party products by effectively managing the sales unit Manage and motivate the sales team Strategize on prospecting and efficient & effective approach to these client segments Cross sell all products alongside the core product Provide regular training on products and selling skills to the sales unit Recruit staff for sales unit as and when required Develop and continuously upgrade new innovative sales channels & techniques to maximize productivity Implement the sales monitoring mechanism to measure the productivity of the team Monitor the quality of sourcing of products to evaluate developmental needs of the sales team Drive the sales system towards quality standards where risks are well controlled Derive insights to competitor sales activities and effectively counter the efforts Set business standards for acquisition and cross sell Evaluate training programs available and recommend the appropriate programs for differential training needs
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
chennai, tamil nadu
On-site
The Data, Digital and Coverage Platform Team (DDCP) unit, within the Corporate and Investment Banking (CIB) division, is currently looking for a proactive and versatile Change Manager to assist the Change Lead of Frontline platforms in ensuring effective change management across a suite of CIB frontline platforms. Your role will involve coordinating training, communications, stakeholder engagement, and governance activities in a shared service capacity to ensure consistent execution and scalable support across systems. As the operational heartbeat of the change function, you will play a crucial role in enhancing delivery quality, establishing standardization, and mentoring other members within the Change Deployment Team. Collaboration with Business, Operations, Risk, Compliance, and Technology teams will be essential to assess the risk associated with changes across people, processes, systems, and data, and to implement appropriate risk mitigation plans before technology go-lives. Your understanding of stakeholders" needs will be pivotal in ensuring that initiatives deliver maximum value for the Markets business and its clients while adhering to good change governance and best practices. Key Responsibilities: Change Delivery & Governance: - Develop and implement structured change management strategies focused on awareness, understanding, and user readiness. - Coordinate and monitor change initiatives across systems. - Maintain a master change calendar for releases, training, communications, and governance submissions. - Support the execution of CCIA/governance processes in collaboration with offshore team members. - Monitor adoption, readiness, and post-implementation user feedback. - Collaborate with cross-functional teams to assess and articulate impacts between current and target state. - Identify change management needs across impacted business units and potential risks. - Develop and manage response plans for identified business impacts through appropriate means such as design uplifts, training, communications, engagement, and business readiness activities. Training & Communications: - Design and deliver engaging training sessions and communications tailored to front-line, middle-office, and support teams. - Provide training to equip employees with the necessary skills to navigate changes seamlessly and reduce obstacles resulting in change resistance. - Identify and engage stakeholders across locations and functions. - Develop and quality check training materials, communications packs, and stakeholder briefings. - Create user-centric enablement materials to support platform adoption. - Collaborate with system SMEs to ensure consistency and impact. Skills And Experience: Operational Readiness: - Coordinate User Access Management and User Acceptance Testing. - Ensure compliance with country-specific requirements. Adoption Monitoring: - Gather feedback, track adoption metrics, and enhance training and engagement strategies continuously. Standardisation & Process Improvement: - Identify opportunities to centralize or harmonize change practices across systems. - Create and maintain shared templates, trackers, and SOPs. - Champion change maturity and cross-system knowledge sharing. Regulatory & Business Conduct: - Display exemplary conduct and ensure compliance with all applicable laws and regulations. - Identify, escalate, mitigate, and resolve risk, conduct, and compliance matters collaboratively. Qualifications: - Bachelor's degree in Business, Finance, Communications, or related field; Master's preferred. - 5+ years of experience in Change Management within the banking or financial services industry. - Hands-on experience supporting rollouts of service platforms. - Strong training facilitation and stakeholder communication skills. - Familiarity with change management frameworks. - Proficiency in Microsoft Office Suite. About Standard Chartered: Standard Chartered is an international bank committed to making a positive difference for clients, communities, and employees. Our purpose is to drive commerce and prosperity through our unique diversity, and we value difference and advocate inclusion across our teams and geographies. What We Offer: - Core bank funding for retirement savings, medical and life insurance. - Time-off benefits including annual leave, parental/maternity leave, sabbatical, and volunteering leave. - Flexible working options. - Proactive wellbeing support. - Continuous learning culture and growth opportunities. Join us at Standard Chartered, where we do the right thing, continuously strive for improvement, and work together to build for the long term. We look forward to celebrating your unique talents and the value you can bring to our organization.,
Posted 1 month ago
7.0 - 12.0 years
10 - 20 Lacs
Bhopal, Indore, Jaipur
Work from Office
1.Head the Branch 2.Manage the team of Relationship Managers & Operations Team 3.Plan & Achieve the Revenue target 4.Compliances 5.Customer Satisfaction Required Candidate profile 1.Should be currently a Branch Manager. 2.Very Senior Relationship Managers may also be considered 3.Proven Track Record with Large Pvt Banks Perks and benefits Excellent Benefits and Rewards Structure
Posted 1 month ago
7.0 - 12.0 years
12 - 22 Lacs
Ahmedabad, Surat, Vadodara
Work from Office
1.Head the Branch 2.Manage the team of Relationship Managers & Operations Team 3.Plan & Achieve the Revenue target 4.Compliances 5.Customer Satisfaction Required Candidate profile 1.Should be currently a Branch Manager. 2.Very Senior Relationship Managers may also be considered 3.Proven Track Record with Large Pvt Banks Perks and benefits Excellent Benefits and Rewards Structure
Posted 1 month ago
7.0 - 12.0 years
12 - 22 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
1.Head the Branch 2.Manage the team of Relationship Managers & Operations Team 3.Plan & Achieve the Revenue target 4.Compliances 5.Customer Satisfaction Required Candidate profile 1.Should be currently a Branch Manager. 2.Very Senior Relationship Managers may also be considered 3.Proven Track Record with Large Pvt Banks Perks and benefits Excellent Benefits and Rewards Structure
Posted 1 month ago
7.0 - 12.0 years
12 - 22 Lacs
Pune, Delhi / NCR, Mumbai (All Areas)
Work from Office
1.Head the Branch 2.Manage the team of Relationship Managers & Operations Team 3.Plan & Achieve the Revenue target 4.Compliances 5.Customer Satisfaction Required Candidate profile 1.Should be currently a Branch Manager. 2.Very Senior Relationship Managers may also be considered 3.Proven Track Record with Large Pvt Banks Perks and benefits Excellent Benefits and Rewards Structure
Posted 1 month ago
0.0 - 5.0 years
1 - 3 Lacs
Noida, New Delhi, Delhi / NCR
Work from Office
Urgent Requirement in Kotak Mahindra Bank Video KYC Only for Male Candidates Graduation Mandatory Job Location: Noida, Sector 16 Education Criteria: Graduate and above Age Criteria: 30 max Communication -Good Communication Skills Experience: Fresher Job Role: Connect with customer through video call and complete the VKYC Documentation And Cross selling. Location :- Noida, Sector 16 To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Rohan:- 8177871758
Posted 1 month ago
2.0 - 5.0 years
0 Lacs
Navi Mumbai
Work from Office
Job Title: Accountant Department: Finance & Accounts Location: D.Y. Patil School of Medicine , Nerul, Navi Mumbai Job Summary: We are seeking a detail-oriented and experienced accountant with a strong background in accounting principles, taxation, Tally ERP, MS Office, and banking knowledge. The ideal candidate will manage day-to-day accounting functions, ensure statutory compliance, and assist in financial reporting and audits. Key Responsibilities: Maintain accurate records of all financial transactions using Tally ERP 9 or Tally Prime . Prepare and file GST returns, TDS returns , and other statutory filings in a timely manner. Prepare vouchers, ledgers, and journal entries for college accounts. Manage student fee receipts, dues tracking, and fee-related coordination with the admission and academic departments. Handle banking operations including fund transfers, reconciliations, deposits, and maintaining relationships with bank officials. Handle cheque deposits, withdrawals, and online transactions Manage accounts payable and receivable, vendor payments, and petty cash. Reconcile bank statements, ledger accounts, and prepare balance confirmations. Assist in the preparation of final accounts Profit & Loss, Balance Sheet, etc. Ensure compliance with applicable financial regulations and internal controls. Maintain up-to-date records and documentation for audits and financial reviews. Generate reports using MS Excel (pivot tables, VLOOKUP, formulas, etc.) and maintain spreadsheets for analysis. Coordinate with auditors, consultants, and internal departments as required. Maintain proper documentation for inspections by NMC, University, NAAC, and internal audits Qualifications and Experience: B.Com / M.Com / Equivalent qualification in Accounts or Finance. Minimum 2 - 5 years of hands-on experience in accounting and taxation. Proficient in Tally (ERP 9 or Prime) , MS Office (especially Excel), and internet banking. Sound knowledge of GST, TDS, and other statutory compliance . Skills Required: Strong understanding of accounting principles and taxation laws. Attention to detail, accuracy, and ability to meet deadlines. Excellent communication and coordination skills. Ability to work independently and handle confidential information responsibly. Good analytical and problem-solving skills.
Posted 1 month ago
2.0 - 4.0 years
0 Lacs
Navi Mumbai
Work from Office
Job Title: Accountant Department: Finance & Accounts Location: D.Y. Patil School of Medicine , Nerul, Navi Mumbai Job Summary: We are seeking a detail-oriented and experienced accountant with a strong background in accounting principles, taxation, Tally ERP, MS Office, and banking knowledge. The ideal candidate will manage day-to-day accounting functions, ensure statutory compliance, and assist in financial reporting and audits. Key Responsibilities: Maintain accurate records of all financial transactions using Tally ERP 9 or Tally Prime . Prepare and file GST returns, TDS returns , and other statutory filings in a timely manner. Prepare vouchers, ledgers, and journal entries for college accounts. Manage student fee receipts, dues tracking, and fee-related coordination with the admission and academic departments. Handle banking operations including fund transfers, reconciliations, deposits, and maintaining relationships with bank officials. Handle cheque deposits, withdrawals, and online transactions Manage accounts payable and receivable, vendor payments, and petty cash. Reconcile bank statements, ledger accounts, and prepare balance confirmations. Assist in the preparation of final accounts Profit & Loss, Balance Sheet, etc. Ensure compliance with applicable financial regulations and internal controls. Maintain up-to-date records and documentation for audits and financial reviews. Generate reports using MS Excel (pivot tables, VLOOKUP, formulas, etc.) and maintain spreadsheets for analysis. Coordinate with auditors, consultants, and internal departments as required. Maintain proper documentation for inspections by NMC, University, NAAC, and internal audits Qualifications and Experience: B.Com / M.Com / Equivalent qualification in Accounts or Finance. Minimum 2 - 4 years of hands-on experience in accounting and taxation. Proficient in Tally (ERP 9 or Prime) , MS Office (especially Excel), and internet banking. Sound knowledge of GST, TDS, and other statutory compliance . Skills Required: Strong understanding of accounting principles and taxation laws. Attention to detail, accuracy, and ability to meet deadlines. Excellent communication and coordination skills. Ability to work independently and handle confidential information responsibly. Good analytical and problem-solving skills.
Posted 1 month ago
5.0 - 10.0 years
0 Lacs
tamil nadu
On-site
As the leading bank in Asia, you will play a crucial role in the DBS Consumer Banking Group by assisting customers in realizing their dreams and ambitions. With a comprehensive range of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, you will be at the forefront of providing financial solutions tailored to meet the diverse needs of our customers at every stage of their lives. Your primary responsibility will involve recruiting and training manpower for the Consumer LAP business segment. Conducting catchment mapping to each Distribution Support Team (DST) will be a key activity to ensure maximum productivity. Your role will be pivotal in driving the Consumer LAP business through the Branch Banking channel, focusing on cross-selling to existing customers and introducing other bank products to new customers. Additionally, you will be accountable for managing the Profit & Loss (P&L) of Consumer LAP for all assigned branches. Key Accountabilities: - Recruitment and Training of Manpower - Supporting DSTs and Enhancing Productivity - Catchment Mapping and Marketing Initiatives - Achieving Annual Operating Plan Targets for DSTs and Branches - Ensuring Profitability of Consumer LAP Business - Maintaining Portfolio Quality Job Duties & Responsibilities: - Ensure Manpower aligns with Budgeted Numbers - Monitor adherence to the sales process by each DST - Facilitate regular marketing activities and DST participation in catchment-related events - Collaborate closely with the branch banking team and engage in branch leads - Conduct customer visits along with DSTs - Oversee the implementation of corporate office initiatives Requirements: - 5-10 years of experience in sourcing Business Loans, Loan against Property, or MSME business - 3-5 years of experience in team management - Graduation or Post Graduation qualification - Proficiency in Sales and Business Development - Strong Leadership skills with the ability to lead and develop teams - Expertise in Relationship Management and Strategic Planning - Knowledge of Banking operations and Resource Allocation - Proficient in Computer Skills and digital platforms - Well-established network in the market - Team Player with a self-motivated attitude Join us now to avail of a competitive salary, benefits package, and a professional growth opportunity in a dynamic environment that values your contributions and achievements. Location: India-Tamil Nadu-Mayiladuthurai Job Type: Full-time Schedule: Regular Application Deadline: Jul 2, 2025, 10:30:00 AM Apply Now to be a part of our team and embark on a rewarding career journey!,
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
maharashtra
On-site
As a Relationship Manager at Standard Chartered, your primary responsibility will be to manage and develop relationships with high-profile clients in the Retail Banking sector. Your role will involve driving business growth and aligning with the bank's strategic objectives. Providing exceptional customer service, offering financial solutions, managing operational risks, and ensuring compliance with regulatory requirements are key aspects of this position. You will be supporting clients in meeting their financial needs as they progress through various stages of their career and life. Building long-term relationships, understanding clients" financial goals, and providing appropriate investment solutions will be crucial in managing and protecting their wealth effectively. It will also be essential to stay updated on market trends, new product offerings, and promotional campaigns to deliver comprehensive financial solutions to clients. To excel in this role, you should possess banking knowledge, sales experience, and excellent communication and relationship-building skills. Being able to quickly grasp new products and services, staying informed about market trends, and working in a flexible and agile manner are essential. You should demonstrate qualities such as courage, creativity, responsiveness, and trustworthiness while thriving in an international environment and collaborating effectively with team members. Your competencies will include being action-oriented, customer-focused, and capable of providing clarity and guidance. Managing ambiguity, developing talent, driving vision and purpose, and making quality decisions will be essential skills to succeed in this role. Additionally, you should demonstrate technical competencies relevant to the position. Standard Chartered is an international bank committed to making a positive impact for clients, communities, and employees. With a focus on driving commerce and prosperity through diversity, the bank values inclusion and advocates for differences. Embracing valued behaviors such as integrity, continuous improvement, and collaboration, employees are encouraged to challenge themselves, innovate, and work collectively for long-term success. The bank offers various benefits including retirement savings, medical and life insurance, flexible working options, wellbeing support, continuous learning opportunities, and an inclusive work environment that celebrates diversity. By joining Standard Chartered, you will have the chance to grow personally and professionally while contributing to a purpose-driven organization that values your unique talents and perspectives.,
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
west bengal
On-site
You should have a minimum of 5 years of experience in configuring, deploying, and fine-tuning Siebel CRM. Your hands-on experience should include Siebel IP17 and IP19.x, along with proven expertise in performance tuning. Proficiency in working with operating systems like Linux and Windows is essential, as well as an in-depth understanding of Siebel Enterprise Architecture and Best Practices. Your responsibilities will include hands-on experience with Siebel configuration, specifically in the UI Layer, BO Layer, and Data Layer. You should be an expert in workflow and eScript, with experience in configuring inbound/outbound web services and JMS. Familiarity with Siebel Open UI (PM and PR) and configuring Assignment Manager criteria and workflow is required. Additionally, you should have knowledge of server management tasks, experience with Siebel Marketing Campaigns, and proficiency in Siebel Lead Management and Service Request modules. Experience with Java is a plus. Banking knowledge, particularly in campaign management, is preferred. Experience in both retail and corporate domains will be beneficial for this role.,
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
pune, maharashtra
On-site
Wipro Limited is a leading technology services and consulting company committed to developing innovative solutions to meet clients" complex digital transformation needs. With a global presence spanning 65 countries and over 230,000 employees and business partners, we strive to help our customers, colleagues, and communities thrive in a dynamic world. For more details, please visit www.wipro.com. As a Mainframe Developer at Wipro, you will require the following skills and experience: - Strong Mainframe Coding Skills in COBOL and JCL/VSAM. - Familiarity with OPC and ENDEAVOR. - Development and maintenance of Mainframe batch applications. - Prior knowledge in Banking (SE/DE) is a plus. - Responsible for analysis, design, development, and unit testing of assigned stories/features. - Attend client meetings to provide updates on tasks and participate in client walkthrough/reviews. - Monitor applications, identify and resolve batch issues/abends. - Support system testing when necessary. - Ability to collaborate effectively with the team. - Optional skills in DB2/CICS are beneficial. Mandatory Skills: Mainframe Experience Required: 5-8 Years Join us at Wipro and be part of our journey to reinvent the future. We are dedicated to becoming a modern, end-to-end digital transformation partner with ambitious goals. We seek individuals who are inspired by reinvention and are eager to evolve themselves, their careers, and their skills. At Wipro, we embrace change and continuous improvement, adapting to the evolving world around us. Be a part of a purpose-driven business that encourages you to shape your own reinvention. Realize your ambitions at Wipro. We welcome applications from individuals with disabilities.,
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
maharashtra
On-site
As a Retail Banking Business Performance Specialist at Standard Chartered Bank, your primary responsibility will be to achieve the month-on-month targets as per the Performance scorecard. You will play a crucial role in ensuring the timely submission of MIS reports with utmost accuracy. Additionally, you will oversee the hiring process of Business Development Executives in alignment with the budgeted headcount while driving the team to cross-sell multiple products to clients. To uphold customer experience, conduct, and sales governance, you will be expected to deliver on FCRMP, ABC, AML & CDD standards. You will lead the team in reducing Turnaround Time (TAT) by minimizing errors and enhancing process efficiencies. Furthermore, maintaining proper conduct, zero mis-selling, and resolving any sales complaints or errors are key aspects of your role. You will also be responsible for monitoring product sourcing adherence to policy guidelines and contributing to the bank's CSR initiatives. In terms of Human Capital and People Management, you will be tasked with developing a strong 2nd line, controlling attrition levels, and ensuring 100% NBO Participation for FLIP. Your success will be measured by maintaining attrition levels within required limits, achieving full NBO participation, and receiving positive feedback from internal surveys and open house sessions. Your role will also involve embedding principles of Sales Governance in the Sales Value chain, which includes adhering to sales policies, implementing HR standards, ensuring premises health and safety standards, and complying with regulatory requirements. Collaborating with training units and HR to educate sales staff on various principles and ensuring complete adherence to customer-centric policies will be crucial. As an ideal candidate, you should possess good interpersonal skills, customer orientation, banking knowledge, and management information skills. Your ability to quickly grasp new concepts, engage with customers, and execute aggressive sales call plans will be essential. Moreover, competencies such as action orientation, customer focus, decision quality, and strategic mindset will be pivotal in excelling in this role. Join us at Standard Chartered Bank, an international institution committed to driving commerce and prosperity through diversity and purpose. We value inclusion, innovation, and continuous growth. If you are ready to make a positive impact and embrace new challenges, we welcome your unique talents to contribute to our shared success. At Standard Chartered Bank, we offer a range of benefits including core bank funding for retirement savings, medical and life insurance, flexible working options, proactive well-being support, continuous learning opportunities, and an inclusive work environment. We are dedicated to celebrating diversity, advocating inclusion, and fostering a culture of respect and growth for all our employees.,
Posted 2 months ago
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