JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Title Workplace Coordinator/FE (Soft Services) Business unit Integrated Facilities Management Reporting to Assistant Manager (Soft Services) Key stakeholders Nil Direct reports Nil Duties & responsibilities Site operations management. Monitoring of Housekeeping related activities. Arrangement of all consumables and supplies for Client / VIP visits. Interfacing with the pest control for carrying out the pest control activities at the facility. Monitoring the mail room activities. Preparing the Daily/Weekly and Monthly reports. Ensuring all compliance audit documents are submitted by vendor in compliance audit site. Interacting with the housekeeping vendor. Taking facility rounds and find out snags and raising Corrigo tickets for the same. Follow up and close the corrigo tickets logged as per SLA. Effectively manage ground team to ensure an on time deliverable system. Routine inspection of all services to ensure performance measures are being maintained. Support the Assistant Workplace Manager in all administrative functions, security issues and Workplace services and any other administrative functions deemed by Client. Ownership of the day-to-day administration, including reports generation of the inventory tracker. Briefing all the housekeeping/mailroom staff during shift deployment and communicate the priorities of the day and address complaints. Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions. Communicate to the Assistant Workplace Manager all incidents’ issues and pending problems. Take rounds of the workplace regularly and fill “Don’t Walk By” and share email to all team. Identify issues at workplace and initiate immediate rectification actions. Monitoring cafeteria kitchen cleanliness, vending machines, stock maintenance and all-time availability of the same. Monitoring the food vendors at site. Soft services stores and stocks to be maintained as per standards. Indent monthly requirements for soft services as per the month's budget. Involve in Vendor staff Training & Development. Manage concierge requests from client through office boy. Manage laundry. Maintaining stock and issuing of sports equipment’s, kitchen equipment’s & breakage count. Maintain artifacts asset register on quarterly basis. Vendor grooming and real time monitoring of services and periodic reviews and maintain performance evaluation on monthly basis. Ensuring vendor background checks are maintained on regular basis. Performance objectives Provide Superior Client Service (weighting 50%) Initiative or Process Improvement in Functional Area (weighting 40%) Personal and Professional Development (weighting 10%) Key skills Team handling experience Should have good working knowledge on soft services Computer Knowledge Should have good communication skills Employee specification Candidate should have 3-5 years’ experience in Facilities/Event Management industry into IT / Banking / Corporate set up. What this job involves: Prioritising the facilities’ needs Working with both the facilities manager and the assistant facilities manager, you’ll oversee the property’s day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, you’ll strive for continuous improvement in the process. You’ll also keep an eye out on the property’s supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you’ll manage supply and service contracts as approved by clients. In addition, you’ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You’ll also be on top of health and safety issues that may arise, and actively participate in reviewing them. Also part of your mandate is to monitor the property’s budget. As the person in charge, you’ll make sure that there’s enough petty cash to support operations. You’ll also see to it that vendor invoice processes comply with standards. Going above and beyond expectations Client satisfaction is second nature to the person in charge. In this role, you’ll take on difficult issues and seek out opportunities to improve operations. You’ll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements. In addition, you’ll carry out routine service audits to ensure that the team maintains its overall performance. You’ll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients. Sound like you? To apply you need to have: Strong knowledge of property operations Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years’ experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. Solid background in team management Are you an adept leader with a proven track record in managing a team? Are you capable of effectively rolling out improvement plans? Do you possess superior communications and reporting skills? If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
