Bank Branch Executive

Job Description: Bank Branch Executive

Position: Bank Branch Executive
Department: Retail Banking / Branch Operations
Location: Kolkata
Employment Type: Full-time

About the Role

The Bank Branch Executive is responsible for ensuring smooth branch operations, delivering high-quality customer service, managing daily banking activities, and supporting sales targets. The role demands strong communication skills, attention to detail, and the ability to handle customers effectively.

This a entry level opening experienced canidates do not apply.

Candidate should be a graduate with more than 50% marks.

Key ResponsibilitiesCustomer Service & Relationship Management

• Assist customers with account opening, deposits, withdrawals, and other banking services.
• Provide accurate information about bank products, services, and policies.
• Handle customer queries, complaints, and service requests promptly.
• Build and maintain healthy customer relationships to enhance branch business.

Branch Operations

• Ensure smooth daily operations such as cash handling, KYC verification, documentation, and compliance checks.
• Process transactions efficiently while following RBI and internal banking guidelines.
• Maintain accurate records, registers, and reports as per audit requirements.
• Coordinate with different teams to ensure timely resolution of operational issues.

Sales & Business Growth

• Promote bank products such as savings accounts, fixed deposits, loans, insurance, credit cards, etc.
• Meet assigned monthly and quarterly sales targets.
• Participate in branch-level marketing and outreach activities.

Compliance & Risk Management

• Follow all compliance rules including AML, KYC, and operational risk guidelines.
• Ensure proper documentation and error-free processing of customer requests.
• Support internal and external audits by maintaining proper records.

Required Skills & Qualifications

• Bachelor’s degree in Commerce, Finance, Business, or related field.
• 0-1 years of experience in any services can apply.
• Strong communication and customer-handling skills.
• Good knowledge of banking operations, KYC norms, and RBI guidelines.
• Basic computer proficiency (MS Office, Core Banking Systems).
• Ability to work under pressure and meet sales targets.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹21,679.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Provident Fund

Work Location: In person