Experience 3 - 7 Years Location AkurdiMaharashtra Nature of Job R&D Job role Engine and Vehicle Design Division R&D Department Style Parts Level EX Functional Area Lighting Systems 1 Job Title Asst Manager/Manager 2 Reporting Functional reporting to : LX 3 Background i) Educational Qualification Essential: B.E / B. Tech Mechanical Engg. from reputed University / Institute Should have been consistent & secured good percentage throughout academics (SSC, HSC, Diploma, Graduation etc) ii) Experience Minimum: 3 Year(s) Maximum: 7 Year(s) iii) Age Limit Minimum: 24 Year(s) Maximum: 32 Year(s) 4 Job Role & Responsibilities FEA modelling in HyperMesh. Modal / static analysis for relevant load cases on parts in the respective categories Dynamic / durability analysis with the help of CAE teams Responsible for layout & Interface checks in 3D, with surrounding parts and highlighting clearance / interference issues, if any Ensuring that the part design respect all the DFM principles for respective part categories Review the part design & prepare DFM check sheets before release Communicating interface issues with verticals / styling Ensure timely completion of activities as per given time targets by proper management of personnel and resources 5 Competency Requirements Technical Expertise in UG NX Version and conversant with ACAD Expertise in TeamCenter Engineering MS Office including Power point, Excel etc. Expertise in relevant FEA tools like Hyper Mesh, Romax, etc. Knowledge of DFMEA, DFM, DFA and DFS aspects Expertise in preparing 2D drawings & Knowledge of GD&T Good knowledge of and exposure to relevant manufacturing processes inhouse as well as at vendors Behavioural Initiative, Desire to Learn Effective team player and ability to lead small teams Proactive and Good interpersonal skills 6 Proficiencies Good Knowledge of design of Injection and blow molded parts Good Knowledge of Plastic Injection and blow molding process & tools Good knowledge of DFM requirements for injection and blow molded parts 7 Preferred experience Experience in working with Automotive or 2 Wheeler plastic parts like fairings, seat cowls, fenders, seat assy and for PT - engine side systems like air filters, ducts, fans, cowlings and coolant expansion tanks, seals, gaskets 8 Likely sources OEMs – Hero Moto, Tata Motors, M&M, Maruti-Suzuki, Eicher-Volvo, Service Industry – TCS, TTL, Wipro
Experience 5 - 15 Years Location AkurdiMaharashtra Nature of Job R&D Job role Test & Validation Division R&D Department 2W Testing (ICE+EV) Level Manager (EX) Functional Area Vehicle Testing 1 Job Title 2W Vehicle Testing 2 Reporting Functional reporting to : LX 3 Background i) Educational Qualification Essential : BE/ B. Tech from reputed University / Institute ii) Experience Minimum: 5 Year(s) Maximum: 15 Year(s) iii) Age Limit Minimum: 25 Year(s) Maximum: 38 Year(s) 4 Job Role & Responsibilities Role: To manage vehicles, build and testing (performance and durability) activities for ICE & EV commercial vehicles. Key responsibilities Vehicle proto build and ergo buck development. Manage vehicle durability, performance, benchmarking and vehicle assessments Create detailed vehicle level validation plans and support the development of acceptance criteria for vehicle level validation tests Manpower & contract driver management Project and interface issue tracking. Streamline processes related to durability, performance & benchmarking CAN data analysis, pinpoint issues & put efforts for their resolution Monitor cost of ownership Project level issue analysis and its resolution Continuous efforts to improve operation efficiency Vehicle subjective assessment Carry our performance trials like acceleration, drivability and brake trial Responsible for making decisions on types of testing, specify test procedures, instrumentation and hardware used in the testing of designs 2W /3W/4W 5 Competency Requirements Technical/ Functional: Should be familiar with automobile vehicle terminologies & functionalities. Relevant experience of 15-20 years in vehicle testing domain of 2W /3W/4W. Exposure to evaluation systems and process of countermeasures. Familiar to all Standards/ Regulations. Hands on experience on vehicle performance tests like brake test, power train cooling performance, coast down, vehicle handling etc. Knowledge of EV components Behavioral Initiative, Desire to Learn Positive attitude towards work. Ability to work in a team. Effective communicator. Self- motivated with the ability to manage multiple tasks Should be able to work anywhere in India (Outstation duties) 6 Likely sources OEMs – M&M, Hero, Tata Motors.
Experience 2 - 8 Years Location Bhubaneshwar RO (BACL)Orissa Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Officer Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILITIES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.
Experience 2 - 8 Years Location Bhubaneshwar RO (BACL)Orissa Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Officer Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILITIES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.
Experience 2 - 8 Years Location Bhubaneshwar RO (BACL)Orissa Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Officer Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILITIES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.
Experience 2 - 8 Years Location Bhubaneshwar RO (BACL)Orissa Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Officer Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILITIES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.
Experience 3 - 10 Years Location Orissa Nature of Job Sales & Marketing Job role Sales Job Description Job Title: Mgr/Asst Mgr - ASM Sales Level: EX Function: Sales Department (Sub-function) NA JOB PURPOSE An Area Sales Manager manages the sales force within his defined regional territory. An Area Sales Manager is responsible for overseeing sales operations, meeting revenue/volume targets and managing the sales team in the region. INTERACTION WITH STAKEHOLDERS Internal External Direct Urbanite>Service, Urbanite>Digital, Urbanite>Sales Dealership, Government Officals, Customers JOB REQUIREMENTS Educational Qualifications Essential: Graduate || Any stream/branch Preferred Institution: Any Premier Institute Desired Qualification: Management||Sales And Marketing || Work Exp Min: 3 Max:10 KEY COMPETENCIES Technical/Functional 1. Deep Understanding of sales processes. 2. Dealership Management 3. Product Knowledge 4. Market Intelligence 5. Competition Tracking 6. Network development 7. Negotiation and Conflict Resolution Behavioural L3 - ACT - Continuously raise the bar; Ensure results with speed; Meet customer expectations 5. KEY RESPONSIBILITIES Sales Vs. Targets: Achieving the sales targets through channel partners in the assigned region. Increasing the market share for the assigned region by providing Strategic Directives. Involved in the preparation of Plan Actuals with Zonal Sales Manager for setting sales targets for ASM by analyzing actual sales vs expected sales. Updating market developments periodically to facilitate proactive steps to combat competition. Analyzing market sales data and customer satisfaction data. Network Coverage: Identifying the network gaps & identify prospective dealers. Managing the business by monitoring each dealership in terms of viability and profitability. Systems and Processes: Capturing ASM best practices and deploy them horizontally in concerned areas. Timely Training to Dealers and dealer staff on Sales process, Product & CRM related activities. Reporting on Dealer performance, Market Shares, Market information, Sales Forecast, Competitor Performance, RTO analysis, Application Matrix, Financier Matrix and Team Productivity. Manpower: Ensuring adequacy of manpower at channel partners. BTL/Local Level Marketing: Initiate marketing programs/ BTL activities from time to time in the assigned region and monitor customer service to achieve sales objectives and customer satisfaction. Stock and Working Capital: Managing the funds flow to the dealerships and ensure optimization of working capital. Stock planning & correction Finance: Manage funds flow to the dealerships by way of coordinating with the Financiers Ensures smooth operation by tying up with Financiers for trade advances or Inventory Funding. The above list is not exhaustive and could evolve with changing needs & priorities of the company
Experience 2 - 8 Years Location Bhubaneshwar RO (BACL)Orissa Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: CV DMS Designation: Assistant Manager Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G/M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance Field visit on risk cases & escalation of issue cases after verification Follow up of Process & Compliance ROLE PROFILE/JOB RESPONSIBILITIES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.
Experience 2 - 8 Years Location Bhubaneshwar RO (BACL)Orissa Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Officer Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILITIES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.
Experience 2 - 8 Years Location Gauhati RO (BACL)Assam Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Assistant Manager Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILITIES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.
Experience 2 - 8 Years Location Gauhati RO (BACL)Assam Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Assistant Manager Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILITIES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.
Experience 2 - 8 Years Location Gauhati RO (BACL)Assam Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Assistant Manager Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILITIES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.
Experience 2 - 8 Years Location Gauhati RO (BACL)Assam Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Assistant Manager Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILITIES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.
Experience 2 - 8 Years Location Ranchi RO (BACL)Jharkhand Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Officer Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILIT IES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.
Experience 2 - 8 Years Location Ranchi RO (BACL)Jharkhand Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Officer Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILIT IES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.
Experience 2 - 8 Years Location Ranchi RO (BACL)Jharkhand Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Officer Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILIT IES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.
Experience 3 - 8 Years Location Jharkhand Nature of Job After-Sales Job role Product & Field Support The Area Service Manager is responsible for the territory service requirements with focus on process/product improvement. The product portfolio includes - three - wheeler passenger and cargo ; a quadricycle ; and EV and will have to grow the service volume increase awareness in his territory. 2. INTERACTION WITH STAKEHOLDERS Internal External Direct Service Training team Service Support team - Spares team - Plant team R&D team Network Development team Dealerships BAFL, Other financers Indirect 3. JOB REQUIREMENTS Educational Qualifications Essential: Any graduate from a premier institute. Desired: MBA or equivalent from a premier institute. Work Exp Min: 3 Max: 8 Industry Specification Preferably Automotive - 2W/3W/4W Need for travel High 75% 4. KEY COMPETENCIES Technical/ Functional Deep Understanding of service processes. Dealership Management - Product Knowledge - Competition Tracking Product Quality Negotiation and Conflict Resolution Behavioural Continuously raise the bar Ensure results with speed Meet customer expectations 5. KEY RESPONSIBILITIES Service volume growth: Achieving the service targets through channel partners in the assigned region - Increasing the market share for the assigned region by providing strategic directives - Involved in the preparation of Plan Actuals with Circle Head for setting service targets for ASM by analyzing actual service vs expected service Updating market developments periodically to facilitate proactive steps to combat competition Analyzing market service data and customer satisfaction data NPS: Identifying the network gaps & identify prospective dealers Managing the business by monitoring each dealership in terms of viability and profitability Providing support and Handholding new dealers to ensure smooth operations Repair Quality: Capturing CH and ASM best practices and deploy them horizontally in concerned areas Service Capability: Initiate marketing programs/ BTL activities from time to time in the assigned region and monitor customer service to achieve service objectives and customer satisfaction Kaizens Stock planning & correction Dealership Performance: Deploys best practices from one region to the other. Career pathing and mentorship Conduction of team building activities in order to drive engagement among the service team The above list is not exhaustive and could evolve with changing needs & priorities of the company 6. KEY RESULT AREAS Service volume growth NPS improvement -Repair Quality improvement -Counter measure PFRs for improvement TAT reduction – spare parts service level improvement Projects undertaken for the quarter/ territory
Experience 2 - 8 Years Location Patna RO (BACL)Bihar Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: CV DMS Designation: Officer Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G/M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance Field visit on risk cases & escalation of issue cases after verification Follow up of Process & Compliance ROLE PROFILE/JOB RESPONSIBILITY Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support. IES
Experience 2 - 8 Years Location Patna RO (BACL)Bihar Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: CV DMS Designation: Officer Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G/M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance Field visit on risk cases & escalation of issue cases after verification Follow up of Process & Compliance ROLE PROFILE/JOB RESPONSIBILITY Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support. IES
Experience 2 - 8 Years Location Patna RO (BACL)Bihar Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Assistant Manager Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILITIES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.