Experience 3 - 10 Years Location Orissa Nature of Job Sales & Marketing Job role Sales Job Description Job Title: Mgr/Asst Mgr - ASM Sales Level: EX Function: Sales Department (Sub-function) NA JOB PURPOSE An Area Sales Manager manages the sales force within his defined regional territory. An Area Sales Manager is responsible for overseeing sales operations, meeting revenue/volume targets and managing the sales team in the region. INTERACTION WITH STAKEHOLDERS Internal External Direct Urbanite>Service, Urbanite>Digital, Urbanite>Sales Dealership, Government Officals, Customers JOB REQUIREMENTS Educational Qualifications Essential: Graduate || Any stream/branch Preferred Institution: Any Premier Institute Desired Qualification: Management||Sales And Marketing || Work Exp Min: 3 Max:10 KEY COMPETENCIES Technical/Functional 1. Deep Understanding of sales processes. 2. Dealership Management 3. Product Knowledge 4. Market Intelligence 5. Competition Tracking 6. Network development 7. Negotiation and Conflict Resolution Behavioural L3 - ACT - Continuously raise the bar; Ensure results with speed; Meet customer expectations 5. KEY RESPONSIBILITIES Sales Vs. Targets: Achieving the sales targets through channel partners in the assigned region. Increasing the market share for the assigned region by providing Strategic Directives. Involved in the preparation of Plan Actuals with Zonal Sales Manager for setting sales targets for ASM by analyzing actual sales vs expected sales. Updating market developments periodically to facilitate proactive steps to combat competition. Analyzing market sales data and customer satisfaction data. Network Coverage: Identifying the network gaps & identify prospective dealers. Managing the business by monitoring each dealership in terms of viability and profitability. Systems and Processes: Capturing ASM best practices and deploy them horizontally in concerned areas. Timely Training to Dealers and dealer staff on Sales process, Product & CRM related activities. Reporting on Dealer performance, Market Shares, Market information, Sales Forecast, Competitor Performance, RTO analysis, Application Matrix, Financier Matrix and Team Productivity. Manpower: Ensuring adequacy of manpower at channel partners. BTL/Local Level Marketing: Initiate marketing programs/ BTL activities from time to time in the assigned region and monitor customer service to achieve sales objectives and customer satisfaction. Stock and Working Capital: Managing the funds flow to the dealerships and ensure optimization of working capital. Stock planning & correction Finance: Manage funds flow to the dealerships by way of coordinating with the Financiers Ensures smooth operation by tying up with Financiers for trade advances or Inventory Funding. The above list is not exhaustive and could evolve with changing needs & priorities of the company

Experience 2 - 8 Years Location Bhubaneshwar RO (BACL)Orissa Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Officer Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILITIES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.

Experience 2 - 8 Years Location Bhubaneshwar RO (BACL)Orissa Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Officer Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILITIES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.

Experience 2 - 8 Years Location Bhubaneshwar RO (BACL)Orissa Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: CV DMS Designation: Assistant Manager Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G/M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance Field visit on risk cases & escalation of issue cases after verification Follow up of Process & Compliance ROLE PROFILE/JOB RESPONSIBILITIES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.

Experience 2 - 8 Years Location Bhubaneshwar RO (BACL)Orissa Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Officer Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILITIES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.

Experience 2 - 8 Years Location Bhubaneshwar RO (BACL)Orissa Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Officer Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILITIES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.

Experience 2 - 8 Years Location Bhubaneshwar RO (BACL)Orissa Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Officer Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILITIES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.

Experience 2 - 8 Years Location Gauhati RO (BACL)Assam Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Assistant Manager Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILITIES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.

Experience 2 - 8 Years Location Gauhati RO (BACL)Assam Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Assistant Manager Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILITIES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.

Experience 2 - 8 Years Location Gauhati RO (BACL)Assam Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Assistant Manager Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILITIES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.

Experience 2 - 8 Years Location Gauhati RO (BACL)Assam Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Assistant Manager Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILITIES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.

Experience 2 - 8 Years Location Ranchi RO (BACL)Jharkhand Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Officer Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILIT IES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.

Experience 2 - 8 Years Location Ranchi RO (BACL)Jharkhand Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Officer Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILIT IES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.

Experience 2 - 8 Years Location Ranchi RO (BACL)Jharkhand Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Officer Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILIT IES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.

Experience 3 - 8 Years Location Jharkhand Nature of Job After-Sales Job role Product & Field Support The Area Service Manager is responsible for the territory service requirements with focus on process/product improvement. The product portfolio includes - three - wheeler passenger and cargo ; a quadricycle ; and EV and will have to grow the service volume increase awareness in his territory. 2. INTERACTION WITH STAKEHOLDERS Internal External Direct Service Training team Service Support team - Spares team - Plant team R&D team Network Development team Dealerships BAFL, Other financers Indirect 3. JOB REQUIREMENTS Educational Qualifications Essential: Any graduate from a premier institute. Desired: MBA or equivalent from a premier institute. Work Exp Min: 3 Max: 8 Industry Specification Preferably Automotive - 2W/3W/4W Need for travel High 75% 4. KEY COMPETENCIES Technical/ Functional Deep Understanding of service processes. Dealership Management - Product Knowledge - Competition Tracking Product Quality Negotiation and Conflict Resolution Behavioural Continuously raise the bar Ensure results with speed Meet customer expectations 5. KEY RESPONSIBILITIES Service volume growth: Achieving the service targets through channel partners in the assigned region - Increasing the market share for the assigned region by providing strategic directives - Involved in the preparation of Plan Actuals with Circle Head for setting service targets for ASM by analyzing actual service vs expected service Updating market developments periodically to facilitate proactive steps to combat competition Analyzing market service data and customer satisfaction data NPS: Identifying the network gaps & identify prospective dealers Managing the business by monitoring each dealership in terms of viability and profitability Providing support and Handholding new dealers to ensure smooth operations Repair Quality: Capturing CH and ASM best practices and deploy them horizontally in concerned areas Service Capability: Initiate marketing programs/ BTL activities from time to time in the assigned region and monitor customer service to achieve service objectives and customer satisfaction Kaizens Stock planning & correction Dealership Performance: Deploys best practices from one region to the other. Career pathing and mentorship Conduction of team building activities in order to drive engagement among the service team The above list is not exhaustive and could evolve with changing needs & priorities of the company 6. KEY RESULT AREAS Service volume growth NPS improvement -Repair Quality improvement -Counter measure PFRs for improvement TAT reduction – spare parts service level improvement Projects undertaken for the quarter/ territory

Experience 2 - 8 Years Location Patna RO (BACL)Bihar Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: CV DMS Designation: Officer Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G/M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance Field visit on risk cases & escalation of issue cases after verification Follow up of Process & Compliance ROLE PROFILE/JOB RESPONSIBILITY Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support. IES

Experience 2 - 8 Years Location Patna RO (BACL)Bihar Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: CV DMS Designation: Officer Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G/M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance Field visit on risk cases & escalation of issue cases after verification Follow up of Process & Compliance ROLE PROFILE/JOB RESPONSIBILITY Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support. IES

Experience 2 - 8 Years Location Patna RO (BACL)Bihar Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Assistant Manager Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILITIES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.

Experience 2 - 8 Years Location Patna RO (BACL)Bihar Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Assistant Manager Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILITIES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.

Experience 2 - 8 Years Location Patna RO (BACL)Bihar Nature of Job After-Sales Job role Collection [BACL] DESCRIPTION Level: L4 Department: MC DMS Designation: Assistant Manager Responsible for: Allocation of portfolio to vendor Location: City Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Preferred Age: Maximum 30 years Qualification: Any Graduate/ P.G./M.B.A. Reporting to: Area Manager Nature of Role: Individual Performer SKILL SET REQUIRED Negotiation skills Managing Teams Relationship management Result oriented Multitasking KEY PERFORMANCE AREA Achieving the bucket wise resolution as per the target Reducing the flow rate to the next buckets Managing the Agencies & monitoring their performance ROLE PROFILE/JOB RESPONSIBILITIES Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Review cases with FOS / TL and work assignment basis the disposition code. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. Handling collection/repo related customer service issues/escalations. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties. BKT resolution with agency and FOs level need to be tracked & reviewed. Flow rates to next BKT needs to be restricted on the location you are handling. Remove the non-performing FOs and recruitment the fresh team and train as and when required. CRM queries needs to be closed as per the TAT assigned. RCU audit queries must be reverted before TAT and implementation of committed action at field level. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis. HHT not working need to be informed to IT team for need of support.