MAIN OBJECTIVES To oversee various customer handling areas of airport operations ensuring highest standard of service and following safe & secure working procedures. MAIN DUTIES Oversee all customer handling areas Viz. Check-in, Departure Gate, Transit & Arrival. Ensure all functions are accurately and promptly carried out by company staff as well as Handling Agent Staff to the highest degree of standard. Assign pre-flight duties to all staff and conduct de-briefing to discuss the discrepancies. Direct Check-in staff in handling passengers for any irregularities, invalid documents etc. Direct Check-in staff in dealing excess baggage charges. Make decisions regarding charging and waiving of charges. In case of Denied Boarding, guide check-in staff and deal passengers. Ensure updating SSCI for downgrading or offloading customers. Establish and maintain good working relationships with customs, immigration, security, police, medical, cargo, ground transport, catering, duty free, courier companies, tour operators and other airline staff. Ensure that Company Policy and local policies for handling delayed services are followed and that delayed passengers are given all assistance during such delays. Ensure that the handling agents output is according to company standards and in accordance with the agreed contract. Ensure strict adherence of company safety and security standards. Ensure Company Regulations are being followed with regard to lost/found/damaged baggage and that the time factor in this connection is not exceeded. Ensure that staff on shift, wear company uniform to the required standard. Ensure that adequate stock level of all stationery and supervises distribution there of. Ensure quality service to V.I.Ps, unaccompanied children etc. in areas of arrival, departure and during transits. Coordinate with Lounge staff. Communicate with Duty Manager / Airport Manager to upgrade A/C equipment if necessary in terms of over sales etc… Liaise with Airport Support Unit/WWCC for VCRS (Virtual Coupon Records) updates in case of misconnections involving rerouting. Monitor catering figures and update catering unit well ahead to prevent wastage. Carry out any other tasks or duties as assigned by Airport Manager. Encourage GHA (Ground Handling Agent) staff to sell more ancillaries and generate revenue. Brief the DMs/APM (Airport Duty Manager/Airport Manager) regarding shortfall of the GHAs on daily basis. Monitor the ramp activities. Review the GSRs (Ground Safety Reports) and discuss with APM for appropriate action. EDUCATION & TRAINING National Diploma or equivalent. Experience Minimum 5 years of relevant experience. About Application Process If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s): Resume/CV Passport-size photograph passport Copy Education Copy Show more Show less
MAIN OBJECTIVES To oversee various customer handling areas of airport operations ensuring highest standard of service and following safe & secure working procedures. MAIN DUTIES Oversee all customer handling areas Viz. Check-in, Departure Gate, Transit & Arrival. Ensure all functions are accurately and promptly carried out by company staff as well as Handling Agent Staff to the highest degree of standard. Assign pre-flight duties to all staff and conduct de-briefing to discuss the discrepancies. Direct Check-in staff in handling passengers for any irregularities, invalid documents etc. Direct Check-in staff in dealing excess baggage charges. Make decisions regarding charging and waiving of charges. In case of Denied Boarding, guide check-in staff and deal passengers. Ensure updating SSCI for downgrading or offloading customers. Establish and maintain good working relationships with customs, immigration, security, police, medical, cargo, ground transport, catering, duty free, courier companies, tour operators and other airline staff. Ensure that Company Policy and local policies for handling delayed services are followed and that delayed passengers are given all assistance during such delays. Ensure that the handling agents output is according to company standards and in accordance with the agreed contract. Ensure strict adherence of company safety and security standards. Ensure Company Regulations are being followed with regard to lost/found/damaged baggage and that the time factor in this connection is not exceeded. Ensure that staff on shift, wear company uniform to the required standard. Ensure that adequate stock level of all stationery and supervises distribution there of. Ensure quality service to V.I.Ps, unaccompanied children etc. in areas of arrival, departure and during transits. Coordinate with Lounge staff. Communicate with Duty Manager / Airport Manager to upgrade A/C equipment if necessary in terms of over sales etc… Liaise with Airport Support Unit/WWCC for VCRS (Virtual Coupon Records) updates in case of misconnections involving rerouting. Monitor catering figures and update catering unit well ahead to prevent wastage. Carry out any other tasks or duties as assigned by Airport Manager. Encourage GHA (Ground Handling Agent) staff to sell more ancillaries and generate revenue. Brief the DMs/APM (Airport Duty Manager/Airport Manager) regarding shortfall of the GHAs on daily basis. Monitor the ramp activities. Review the GSRs (Ground Safety Reports) and discuss with APM for appropriate action. EDUCATION & TRAINING National Diploma or equivalent. Experience Minimum 5 years of relevant experience. About Application Process If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s): Resume/CV Passport-size photograph passport Copy Education Copy Show more Show less
MAIN OBJECTIVES The Corporate Sales Manager is responsible for maximizing Gulf Air’s passenger and corporate revenue to achieve the station's budgeted sales targets. This role involves representing Gulf Air professionally and knowledgeably to travel trade partners and commercial companies, with a strong focus on increasing revenue and market share across the airline's route network. Key responsibilities include retaining existing sales accounts, acquiring new accounts, enhancing awareness of the airline within trade and public sectors, and meeting annual targets set by the organization. MAIN DUTIES Duties And Responsibilities Include, But Are Not Limited To Maintain and increase revenue and market share in the assigned area to meet annual targets. Negotiate agreements and resolves potential issues or problems with Corporate clients and Travel Agents. Expands existing or current customer base by recognizing and involving top Corporate Companies/Travel Agents within the area. Develop business plans to maximize revenues. Representing Gulf Air at trade shows and exhibitions, participating in corporate working groups and meetings, and conducting regular training sessions with travel agents to raise awareness of our products and services. These efforts aim to enhance our market presence and drive future sales Prepare, monitor and control budget to ensure compliance with set targets. Monitor market conditions and competitor activities to identify opportunities and possible threats. Develop a sales network and pricing structure to achieve targets and boost revenue by conducting pricing and fare analysis tailored for the corporate travel sector Implement customer service procedures to ensure customer satisfaction. Generate management reports for performance evaluation. Other administrative tasks may include some required budget assistance; payment processing, personnel activities, and staff scheduling. EDUCATION & TRAINING Bachelor’s Degree in Business Administration, Marketing, or a related field. Certified Sales Professional (CSP) or equivalent is preferred. Training in corporate sales strategies or account management is preferred. Experience & Skills Minimum 6 years of demonstrated experience in sales and marketing-related disciplines. Ability to think and act strategically to drive results. Capability to work effectively across functions in a competitive and fast-paced environment. Strong presentation skills with excellent written and verbal communication. Exceptional skills in selling, influencing, and negotiating agreements. Comprehensive understanding of the travel industry and corporate business. About Application Process If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s): Resume/CV Passport-size photograph Highest education certificate Passport Copy
MAIN OBJECTIVES The post is a mandatory regulatory requirement as specified within the Indian BCAS NCASP 2024. The main objectives are to ensure Compliance monitoring of security functions as specified within the BCAS NCASP 2024 and BCAS Aviation Security Orders as well as to perform other security tasks as determined by GF Security Management and GFSP. MAIN DUTIES The Appropriate Authority for Civil Aviation Security (BCAS) in India shall ensure that each Aircraft Operator, Airport Operator, Regulated Agent and any other entity responsible to undertake aviation security controls shall appoint a person, designated as Chief Security Coordinator (CSC), having requisite qualification, training and experience in aviation security and entrust him with the responsibilities, as specified by the Director General. The CSC shall directly report to Regional Security Manager and Senior Manager Security of the respective organization invariably and shall have professional AVSEC background, familiarity with aircraft / airport and commercial aviation operations. Since the Chief Security Coordinator requires adequate authority to ensure implementation and enforcement of their respective Security Programme, their appointment shall be made by senior management of the Organisation. The CSC shall be provided with adequate security staff and prescribed resources by the concerned organization to ensure the effective implementation of security measures within all areas of AVSEC responsibilities. The office of the CSC shall have adequate dedicated space and infrastructure which will be enclosed and secured appropriately at the corporate office / headquarters to have oversight, administration and coordination for effective implementation of AVSEC functions. Sensitive security documents and information, as prescribed by the Director General (DG), Bureau of Civil Aviation Security (BCAS), must be kept in locked and secured facilities to ensure confidentiality and protection. The security program itself is classified as "Restricted" and is considered sensitive aviation security information. Its contents can only be revealed on a "need to know" basis and should not be accessible to unauthorized people. This document must be kept in the custody of the CSC/Station. Post holder acknowledgement letter for the appointment of the Chief Security Coordinator by the entity shall be issued by the DG BCAS. The Chief Security Coordinator shall be responsible for: Effective implementation of respective security programme in coordination with senior management consistent with NCASP; Developing, implementing and maintaining the Aviation Security Quality Control Programme duly approved by the Director General, BCAS to ensure the effectiveness of the security programme at the civil airports in the country; Developing, implementing and maintaining the Civil Aviation Security Training Programme to ensure the effectiveness of the NCASTP at the civil airports in the country. Developing and promulgating company-wide security standards and practices; conducting an initial security risk assessment prior to commencement of operation at the airport. Ensuring that the respective security programme is valid, updated and has been endorsed by the senior management and submitted to the DG, BCAS for verification and approval; Ensuring the continuing effectiveness of the security programme through regular evaluations and inspections and by encouraging internal quality control oversight; Establishing and maintaining effective liaisons with BCAS, all relevant authorities and internal & external stakeholders in order to contribute to the industry’s development of aviation security systems. Advising management on all aspects of security system and promoting security culture, awareness and vigilance within the organization; Ensuring an effective response to the threat or security incident related to the organization and initiating special security measures during periods of increased risk and/or specific threat; Maintaining familiarity with applicable legislation and regulations related to aviation security in the geographic areas served by the operator; Transmitting to the appropriate aviation security authority all pertinent information relating to any act of unlawful interference directed against the airport or against an aircraft located at or taking off from the airport, including any threat thereof. Maintaining a record of all occurrences of unlawful interference affecting airport operations, including bomb threats, and of all weapons and dangerous devices detected in the passenger screening process. Commence immediate enquiry within the parameters specified by national legislation, upon learning or suspicion that an aircraft which last departed from the airport has been involved in an act of unlawful interference or an incident which may have been caused by an act of sabotage; and Any other instruction issued by DG, BCAS/Gulf Air Security Department from time to time. The Chief Security Coordinator is responsible for the following AVSEC functions at the airports of operation in India: To implement all directions issued by the Appropriate Authority on aviation security and will also be responsible for deployment of security personnel for security functions as per the requirement of AVSEC Order No. 05/2009 dated 29.10.2009 and exercises day-today functional control of the Aircraft Operator’s Security Department. The functions of the department can be summarized as: assessing threats and risks, cyber threats, developing and publishing policies to counter the threats and risks, advising managers on the implementation of countermeasures, monitoring the quality of the security measures being applied throughout the Aircraft Operator network and investigating criminal activity and malpractice. The CSC will be over all in-charge of aviation security in India for the Aircraft Operator. The CSC shall have the authority required to ensure full implementation and enforcement of the Airport Operator Security Programme: Conducting an initial and comprehensive survey of the aircraft operator’s facilities, equipment and activities in order to determine security needs and assess likely threats. Developing or modifying the aircraft operator security programme to correct deficiencies. Establishing and maintaining effective liaisons with BCAS, all relevant authorities and stakeholders in order to contribute to the industry’s development of security systems and to comply with statutory requirements, taking into consideration the responsibilities of other appropriate authorities with police functions. Promoting security awareness and vigilance. Ensuring an effective response by the aircraft operator to any threat or security incident. Initiating special security measures during periods of increased risk and/or for critical flights and routes. Maintaining familiarity with applicable legislation and regulations related to aviation security in the geographic areas served by the aircraft operator. Maintaining a record of all unauthorized weapons or suspect explosive devices detected on the aircraft operator’s aircraft or on property used by the aircraft operator; and Reporting all actual or suspected acts of unlawful interference with aircraft operations to the Director General, BCAS. Asset Protection and Loss Prevention Carry such number of In-Flight Security Officers on board a passenger aircraft, as the Director General may specify by an order in writing; Declare to the Pilot-In-Command the number of in-flight security officers and their seat locations. Monthly review with RSM/SMS to appraise security updates and resolution of deficiency, if any. The security department in India under the Chief Security Coordinator of the Aircraft Operator shall maintain an effective investigation service aimed at minimizing the Aircraft Operator’s exposure: to loss through crime, malpractice and indiscipline to advise Aircraft Operator managers on cost effective asset protection, to report on the installation, maintenance and utilization of physical security systems, to provide reports and advice on asset protection and loss prevention issues to the SMS / security staff as required to monitor document checking at appropriate stations and to investigate abuse with the aim of minimizing profit loss through immigration fines and other costs. Gulf Air Requirements Ensure compliance with the aviation security requirements specified in the BCAS NCASP 2024, BCAS Aviation Security Orders and the GF Security Programme GFSP. Attend BCAS Security Audits/Inspections of the respective stations under the guidance of Regional Security Manager-Indian Subcontinent & Far East. Threat Assessment and Respond to major security incidents affecting GF operations. Other Avsec tasks as determined by GF Security Management. Qualification & Experience Minimum Educational Qualification: Graduation or equivalent In – depth knowledge of international, regional and national aviation security regulations. 5-7 years of experience in aviation security operations; or experience in other security – related law enforcement fields such as Police, Security, Intelligence, Investigative Agencies. However, preference shall be given to the qualified professionals having adequate experience in AVSEC. It shall be a mandatory requirement for them to qualify AVSEC Basic Course within three months of the joining unless exempted by the DG, BCAS. The candidate MUST satisfactorily complete: The mandatory pre-employment background security checks. The Local Airport ID Badge application process. BCAS Basic Aviation Security Course within the stipulated timelines. The candidate must be medically fit with a satisfactory standard of eyesight and hearing. The job holder must be in possession of a valid driving licence Auditing Qualifications To conduct security audits under the NCASP, personnel must be trained to appropriate standards and certified by the BCAS on the National Inspectors/Auditors course. They must be independent of those implementing the security measures and have the authority to obtain all necessary information and enforce corrective actions. The Chief Security Coordinator's role includes ensuring the security programme's effectiveness through regular evaluations and inspections. The CSC must also coordinate the implementation of Quality Control Programmes (QCPs) with other entities before scheduled BCAS audits. About Application Process If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s): Resume/CV Passport-size photograph Highest education certificate Passport Copy CV