MAIN OBJECTIVES To oversee various customer handling areas of airport operations ensuring highest standard of service and following safe & secure working procedures. MAIN DUTIES Oversee all customer handling areas Viz. Check-in, Departure Gate, Transit & Arrival. Ensure all functions are accurately and promptly carried out by company staff as well as Handling Agent Staff to the highest degree of standard. Assign pre-flight duties to all staff and conduct de-briefing to discuss the discrepancies. Direct Check-in staff in handling passengers for any irregularities, invalid documents etc. Direct Check-in staff in dealing excess baggage charges. Make decisions regarding charging and waiving of charges. In case of Denied Boarding, guide check-in staff and deal passengers. Ensure updating SSCI for downgrading or offloading customers. Establish and maintain good working relationships with customs, immigration, security, police, medical, cargo, ground transport, catering, duty free, courier companies, tour operators and other airline staff. Ensure that Company Policy and local policies for handling delayed services are followed and that delayed passengers are given all assistance during such delays. Ensure that the handling agents output is according to company standards and in accordance with the agreed contract. Ensure strict adherence of company safety and security standards. Ensure Company Regulations are being followed with regard to lost/found/damaged baggage and that the time factor in this connection is not exceeded. Ensure that staff on shift, wear company uniform to the required standard. Ensure that adequate stock level of all stationery and supervises distribution there of. Ensure quality service to V.I.Ps, unaccompanied children etc. in areas of arrival, departure and during transits. Coordinate with Lounge staff. Communicate with Duty Manager / Airport Manager to upgrade A/C equipment if necessary in terms of over sales etc… Liaise with Airport Support Unit/WWCC for VCRS (Virtual Coupon Records) updates in case of misconnections involving rerouting. Monitor catering figures and update catering unit well ahead to prevent wastage. Carry out any other tasks or duties as assigned by Airport Manager. Encourage GHA (Ground Handling Agent) staff to sell more ancillaries and generate revenue. Brief the DMs/APM (Airport Duty Manager/Airport Manager) regarding shortfall of the GHAs on daily basis. Monitor the ramp activities. Review the GSRs (Ground Safety Reports) and discuss with APM for appropriate action. EDUCATION & TRAINING National Diploma or equivalent. Experience Minimum 5 years of relevant experience. About Application Process If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s): Resume/CV Passport-size photograph passport Copy Education Copy Show more Show less

MAIN OBJECTIVES To oversee various customer handling areas of airport operations ensuring highest standard of service and following safe & secure working procedures. MAIN DUTIES Oversee all customer handling areas Viz. Check-in, Departure Gate, Transit & Arrival. Ensure all functions are accurately and promptly carried out by company staff as well as Handling Agent Staff to the highest degree of standard. Assign pre-flight duties to all staff and conduct de-briefing to discuss the discrepancies. Direct Check-in staff in handling passengers for any irregularities, invalid documents etc. Direct Check-in staff in dealing excess baggage charges. Make decisions regarding charging and waiving of charges. In case of Denied Boarding, guide check-in staff and deal passengers. Ensure updating SSCI for downgrading or offloading customers. Establish and maintain good working relationships with customs, immigration, security, police, medical, cargo, ground transport, catering, duty free, courier companies, tour operators and other airline staff. Ensure that Company Policy and local policies for handling delayed services are followed and that delayed passengers are given all assistance during such delays. Ensure that the handling agents output is according to company standards and in accordance with the agreed contract. Ensure strict adherence of company safety and security standards. Ensure Company Regulations are being followed with regard to lost/found/damaged baggage and that the time factor in this connection is not exceeded. Ensure that staff on shift, wear company uniform to the required standard. Ensure that adequate stock level of all stationery and supervises distribution there of. Ensure quality service to V.I.Ps, unaccompanied children etc. in areas of arrival, departure and during transits. Coordinate with Lounge staff. Communicate with Duty Manager / Airport Manager to upgrade A/C equipment if necessary in terms of over sales etc… Liaise with Airport Support Unit/WWCC for VCRS (Virtual Coupon Records) updates in case of misconnections involving rerouting. Monitor catering figures and update catering unit well ahead to prevent wastage. Carry out any other tasks or duties as assigned by Airport Manager. Encourage GHA (Ground Handling Agent) staff to sell more ancillaries and generate revenue. Brief the DMs/APM (Airport Duty Manager/Airport Manager) regarding shortfall of the GHAs on daily basis. Monitor the ramp activities. Review the GSRs (Ground Safety Reports) and discuss with APM for appropriate action. EDUCATION & TRAINING National Diploma or equivalent. Experience Minimum 5 years of relevant experience. About Application Process If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s): Resume/CV Passport-size photograph passport Copy Education Copy Show more Show less

MAIN OBJECTIVES The Corporate Sales Manager is responsible for maximizing Gulf Air’s passenger and corporate revenue to achieve the station's budgeted sales targets. This role involves representing Gulf Air professionally and knowledgeably to travel trade partners and commercial companies, with a strong focus on increasing revenue and market share across the airline's route network. Key responsibilities include retaining existing sales accounts, acquiring new accounts, enhancing awareness of the airline within trade and public sectors, and meeting annual targets set by the organization. MAIN DUTIES Duties And Responsibilities Include, But Are Not Limited To Maintain and increase revenue and market share in the assigned area to meet annual targets. Negotiate agreements and resolves potential issues or problems with Corporate clients and Travel Agents. Expands existing or current customer base by recognizing and involving top Corporate Companies/Travel Agents within the area. Develop business plans to maximize revenues. Representing Gulf Air at trade shows and exhibitions, participating in corporate working groups and meetings, and conducting regular training sessions with travel agents to raise awareness of our products and services. These efforts aim to enhance our market presence and drive future sales Prepare, monitor and control budget to ensure compliance with set targets. Monitor market conditions and competitor activities to identify opportunities and possible threats. Develop a sales network and pricing structure to achieve targets and boost revenue by conducting pricing and fare analysis tailored for the corporate travel sector Implement customer service procedures to ensure customer satisfaction. Generate management reports for performance evaluation. Other administrative tasks may include some required budget assistance; payment processing, personnel activities, and staff scheduling. EDUCATION & TRAINING Bachelor’s Degree in Business Administration, Marketing, or a related field. Certified Sales Professional (CSP) or equivalent is preferred. Training in corporate sales strategies or account management is preferred. Experience & Skills Minimum 6 years of demonstrated experience in sales and marketing-related disciplines. Ability to think and act strategically to drive results. Capability to work effectively across functions in a competitive and fast-paced environment. Strong presentation skills with excellent written and verbal communication. Exceptional skills in selling, influencing, and negotiating agreements. Comprehensive understanding of the travel industry and corporate business. About Application Process If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s): Resume/CV Passport-size photograph Highest education certificate Passport Copy