130 Backup Management Jobs - Page 4

We are seeking a skilled and motivated Backup Engineer with experience in Commvault and Rubrik to join our dynamic IT team The ideal candidate will have expertise in backup solutions and a proven track record of maintaining and troubleshooting backup infrastructures for enterprise environments As a Backup Engineer, you will play a crucial role in ensuring the reliability, performance, and security of our backup systems, with opportunities to grow into an engineering role and implement automation This team also supports our storage infrastructure This role will be cross trained to support those platforms

We are hiring Manager / Sr. Manager IT Infrastructure (L2L3) with 8–10 years of hands-on experience in IT infrastructure management, Windows Server environments, enterprise networking, and user support. The ideal candidate must have a strong background in IT operations, system security, and support for 500+ users including senior leadership. Key Responsibilities: Manage Microsoft Windows Server 2016/2019 environments. Administer AD, DNS, DHCP, Group Policies. Handle Microsoft 365 (Exchange Online, OneDrive, Teams). Monitor servers, perform backup/restoration, patching, server hardening. Configure and troubleshoot firewalls, routers, switches. Work with technologies like Checkpoint, Palo Alto, Fortinet, Cisco Switching, Load Balancer, DLP, Web Proxy, VOIP, SDWAN. Address L2-L3 issues and support escalations from desktop/server teams. Manage outsourced IT support staff and ensure SLA adherence. Close VAPT observations and handle audits from regulatory bodies. Support VIP/Sr. Management users with high-quality technical service. Prepare monthly IT infrastructure reports. Evaluate and implement new technologies. Follow ITIL framework practices. Desired Candidate Profile: 8–10 years of experience in IT infrastructure domain. Bachelor’s degree in IT/Computer Science or equivalent. Experience in stock broking firms preferred. Excellent troubleshooting, communication, and documentation skills. Proactive and open to learning new technologies Key Skills: Windows Server | Active Directory | Microsoft 365 | Server Monitoring | Network Security | Firewalls (Checkpoint/Palo Alto/Fortinet) | Cisco Switching | DLP | Load Balancer | Backup & Restore | VAPT | ITIL | Desktop Support | VOIP | SDWAN | Group Policy | DHCP | DNS | Server Hardening | VIP Support Interested Can drop Resume on below Mail dharti.gothi@upgrad.com 8356993985

Position: Senior Database Administrator Position Overview As a Senior Database Administrator (DBA) at Intelex Technologies, you will play a critical role in managing and optimizing our MS SQL Server, Oracle, and PostgreSQL database environments You will be responsible for the design, implementation, performance tuning, high availability, and security of our database infrastructure across cloud and on-premises deployments Working within the DevOps & DataOps team, you will collaborate with developers, cloud engineers, and SREs to ensure seamless database operations supporting our mission-critical applications, Responsibilities And Deliverables Database Administration & Architecture Design, implement, and optimize databases across MS SQL Server, Oracle, and PostgreSQL environments, Participate in architecture/design reviews, ensuring database structures align with application needs and performance goals, Define and maintain best practices for schema design, indexing strategies, and query optimization, Performance Tuning & Scalability Conduct proactive query tuning, execution plan analysis, and indexing strategies to optimize database performance, Monitor, troubleshoot, and resolve performance bottlenecks across MS SQL Server, Oracle, and PostgreSQL, Implement partitioning, replication, and caching to improve data access and efficiency, High Availability, Replication & Disaster Recovery Design and implement HA/DR solutions for all supported databases, including MS Clustering, Oracle Data Guard, PostgreSQL Streaming Replication, and Always On Availability Groups, Perform capacity planning and ensure proper backup and recovery strategies are in place, Automate and test failover and recovery processes to minimize downtime, Security & Compliance Implement role-based access control (RBAC), encryption, auditing, and compliance policies across all database environments, Ensure adherence to SOC 2, ISO 27001, GDPR, and HIPAA security standards, Collaborate with security teams to identify and mitigate vulnerabilities, DevOps, CI/CD, & Automation Integrate database changes into CI/CD pipelines, ensuring automated schema migrations and rollbacks, Use Terraform or other IaC tools for database provisioning and configuration management, Automate routine maintenance tasks, monitoring, and alerting using New Relic and PagerDuty or similar, Cloud & Data Technologies Manage cloud-based database solutions such as Azure SQL, Amazon RDS, Aurora, Oracle Cloud, and PostgreSQL on AWS/Azure, Work with NoSQL solutions like MongoDB when needed, Support data warehousing and analytics solutions (e-g , Snowflake, Redshift, SSAS), Incident Response & On-Call Support Provide on-call support for database-related production incidents on a rotational basis, Conduct root cause analysis and implement long-term fixes for database-related issues, Organizational Alignment This is a highly collaborative role requiring close interactions with: DevOps & SRE teams to improve database scalability and monitoring, Developers to ensure efficient database designs and optimize queries, Cloud & Security teams to maintain compliance and security best practices, Qualifications & Skills Required 8+ years of experience managing MS SQL Server, Oracle, and PostgreSQL in enterprise environments, Expertise in database performance tuning, query optimization, and execution plan analysis, Strong experience with replication, clustering, and high-availability configurations, Hands-on experience with cloud databases in AWS or Azure (RDS, Azure SQL, Oracle Cloud, etc ), Solid experience with backup strategies, disaster recovery planning, and failover testing, Proficiency in T-SQL, PL/SQL, and PostgreSQL SQL scripting, Experience automating database tasks using PowerShell, Python, or Bash, Preferred Experience with containerized database deployments like Docker, or K8s, Knowledge of Kafka, AMQP, or event-driven architectures for handling high-volume transactions, Familiarity with Oracle Data Guard, GoldenGate, PostgreSQL Logical Replication, and Always On Availability Groups, Experience working in DevOps/SRE environments with CI/CD for database deployments, Exposure to big data technologies and analytical platforms, Certifications such as Oracle DBA Certified Professional, Microsoft Certified: Azure Database Administrator Associate, or AWS Certified Database Specialty, Education & Other Requirements Bachelor's or Master's degree in Computer Science, Data Engineering, or equivalent experience, This role requires a satisfactory Criminal Background Check and Public Safety Verification, Why Join Intelex Technologies Work with cutting-edge database technologies in a fast-paced, DevOps-driven environment, Make an impact by supporting critical EHS applications that improve workplace safety, Flexible remote work options and opportunities for professional growth, Collaborate with top-tier cloud, DevOps, and security experts to drive innovation, Fortive Corporation Overview Fortives essential technology makes the world stronger, safer, and smarter We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions, We are a global industrial technology innovator with a startup spirit Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies Were a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions, We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth We use the proven Fortive Business System (FBS) to accelerate our positive impact, At Fortive, we believe in you We believe in your potential?your ability to learn, grow, and make a difference, At Fortive, we believe in us We believe in the power of people working together to solve problems no one could solve alone, At Fortive, we believe in growth Were honest about whats working and what isnt, and we never stop improving and innovating, Fortive: For you, for us, for growth, About Intelex Since 1992, Intelex Technologies, ULC is a global leader in the development and support of software solutions for Environment, Health, Safety and Quality (EHSQ) programs Our scalable, web-based software provides clients with unprecedented flexibility in managing, tracking and reporting on essential corporate information Intelex software easily integrates with common ERP systems like SAP and PeopleSoft creating a seamless solution for enterprise-wide information management Intelexs friendly, knowledgeable staff ensures our almost 1400 clients and over 3 5 million users from companies across the globe get the most out of our groundbreaking, user-friendly software solutions Visit intelex, to learn more, We Are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive,, Since 1992, Intelex Technologies, ULC is a global leader in the development and support of software solutions for Environment, Health, Safety and Quality (EHSQ) programs Our scalable, web-based software provides clients with unprecedented flexibility in managing, tracking and reporting on essential corporate information Intelex software easily integrates with common ERP systems like SAP and PeopleSoft creating a seamless solution for enterprise-wide information management Intelexs friendly, knowledgeable staff ensures our almost 1400 clients and over 3 5 million users from companies across the globe get the most out of our groundbreaking, user-friendly software solutions Visit intelex, to learn more, We Are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive,, Show more Show less

Knowledge on Storage Servers, hardware devices, Hands on system admin experience with RHEL OS, Windows 2016 Good in implementation, configuration, monitoring and administration for Infra,Ensure SOD & EOD and backup activities Virtulaization -VM Ware Required Candidate profile Team oriented, always ready to take up new challenges To be able to perform in 24 x 6 environment in a shift roaster including compulsory night shifts. Should be willing to work independently

Excellent in IT Infrastructure Architects design and implement information systems that support an enterprise infrastructure. These professionals must possess a demonstrable knowledge of system administration and software development. Required Candidate profile IT Infrastructure Management roles and responsibilities include overseeing the design, implementation, and maintenance of an organization's IT infrastructure, ensuring its availability, reliability, and security Strategic Planning: Developing long-term infrastructure plans to support the organization's goals, evaluating new technologies, and ensuring the infrastructure can adapt to future needs. Hardware and Software Management: Overseeing the installation, configuration, and maintenance of servers, workstations, network devices, storage systems, and software applications. Testing, troubleshooting and modifying information systems so they operate effectively. Network Operations: Managing and monitoring the company's network infrastructure, ensuring optimal performance, security, and scalability. Security Compliance: Implementing and maintaining robust security measures to protect the IT infrastructure from cyber threats and data breaches. Monitoring daily operations, including server hardware, software and operating systems. Managing the day to day operational and Projects tasks within the IT Infrastructure team. Providing Levels 1 and 2 support and pass incident ownership if escalation is needed . Compliance and Security Management: Ensuring the IT infrastructure complies with relevant industry regulations and security standards. Skills : Good communication in English Handling US/Canadian clients Handling IT Infrastructure Vendor management Monitoring and reporting Infrastructure software Perks and Benefits 5 Days Working medical Insurance

Excellent in IT Infrastructure Architects design and implement information systems that support an enterprise infrastructure. These professionals must possess a demonstrable knowledge of system administration and software development. Required Candidate profile IT Infrastructure Management roles and responsibilities include overseeing the design, implementation, and maintenance of an organization's IT infrastructure, ensuring its availability, reliability, and security Strategic Planning: Developing long-term infrastructure plans to support the organization's goals, evaluating new technologies, and ensuring the infrastructure can adapt to future needs. Hardware and Software Management: Overseeing the installation, configuration, and maintenance of servers, workstations, network devices, storage systems, and software applications. Testing, troubleshooting and modifying information systems so they operate effectively. Network Operations: Managing and monitoring the company's network infrastructure, ensuring optimal performance, security, and scalability. Security Compliance: Implementing and maintaining robust security measures to protect the IT infrastructure from cyber threats and data breaches. Monitoring daily operations, including server hardware, software and operating systems. Managing the day to day operational and Projects tasks within the IT Infrastructure team. Providing Levels 1 and 2 support and pass incident ownership if escalation is needed . Compliance and Security Management: Ensuring the IT infrastructure complies with relevant industry regulations and security standards. Skills : Good communication in English Handling US/Canadian clients Handling IT Infrastructure Vendor management Monitoring and reporting Infrastructure software Perks and Benefits 5 Days Working medical Insurance

Backup\ Veeam Backup Admin Expertise in managing Backup Veeam technology. Capability of independently planning and understanding Labels; Media; Devices; Groups; Clients Expertise in Backup configuration for File systems and Databases like SQL; HANA ; Oracle ;SAP Well understanding to all Backup concepts like Policies; Schedules; Types Capability to understand customer requirements and design expected solution Fundamental knowledge and understanding on Azure; AWS and Google cloud technologies Excellent knowledge on Azure; AWS and Google marketplaces. Expertise in Deployment of Data Protection suite in cloud. Implementing DDVE; EMC Networker in cloud environment. Knowledge on EMC DPA Experienced in setting up NDMP based backup from NAS storages and recover on demand Experienced in managing Virtual Server backup through Networker Experienced in BMR restoes for Backup server and client Experienced in Client direct Backup solution Experienced in troubleshooting backup failures and ensuring retentions of the backup as per Backup policy document Primary Skill Veeam Backup

Key Skills: Patch Management Back up management Asset management Process documentation skill System Hardening management Security Tools Vulnerability management Job Description: * Work closely with project teams to understand network requirements and objectives, ensuring seamless integration of network infrastructure within the integrated resort. * Provide comprehensive support and administration for the entire project, including network and security devices. * Implement and manage network solutions to support project initiatives, prioritizing scalability, performance, and robust security. * Configure and optimize network devices, including routers and switches. * Implement and maintain Check Point and Palo Alto firewalls, including configuration, monitoring, troubleshooting, and ensuring optimal network security. Perform regular updates, security assessments, and issue resolution. * Advanced networking troubleshooting and knowledge of web connectivity and protocols. * Conduct network and firewall log analysis, troubleshooting network connectivity problems using packet capture technologies. * Conduct thorough network assessments, identifying potential improvements and upgrades to align with project goals. * Collaborate effectively with cross-functional teams to ensure seamless integration of network infrastructure within overall project deliverables. * Maintain adherence to industry best practices, security standards, and compliance requirements throughout the network design and implementation stages. * Continuously monitor network performance, proactively resolving any network-related issues or bottlenecks to minimize project disruptions. * Undertake any other tasks or responsibilities as requested and assigned by the Company

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Education Qualification : Diploma Certification Mandatory / Desirable : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Education Qualification : Diploma Certification Mandatory / Desirable : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)

Role Overview: We are seeking a skilled Contract IT Support Executive to assist our IT department with day-to-day hardware and user support operations. The selected candidate will handle user provisioning, endpoint management, system checks, and helpdesk coordination for Head Office staff. Key Responsibilities: User Management : Allocate and manage laptops, desktops, printers, and iPads for users. Ensure timely patch management and updates. Issue Resolution : Log, track, and resolve hardware-related issues for Head Office users in coordination with the internal helpdesk. Backup Monitoring : Perform and report daily status updates of backups for servers and users on NAS systems. Network Monitoring : Conduct daily network health checks and escalate issues when necessary. Helpdesk Support : Support the helpdesk in addressing Tier-1 support issues, ensuring user tickets are closed within SLA. Qualifications: Engineering degree in IT, Computer Science, or related field. 13 years of hands-on experience in IT support roles. Familiarity with patch management, backup tools, and ticketing systems. Basic understanding of NAS, Windows OS, and network troubleshooting.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. MonitoringContinuously monitor storage and backup systems (PMAX, FS7300, PURE Storage, Unity Storage, Isilon, NetApp, StorageGRID, Rubrik) for performance, availability, and security issues using monitoring tools such as Dell EMC Unisphere, Pure1, NetApp OnCommand, and Rubrik Polaris. Incident ManagementRespond to and resolve storage and backup-related incidents and outages. MaintenancePerform regular maintenance tasks such as backups, patching, and upgrades. Proficiency in managing various storage and backup technologiesSAN (PMAX, FS7300, PURE Storage, Unity Storage), NAS (Isilon, NetApp), Object Storage (StorageGRID), Backup (Rubrik). Strong knowledge of storage and backup administration. Experience with storage and backup monitoring toolsDell EMC Unisphere, Pure1, NetApp OnCommand, Rubrik Polaris. Familiarity with automation tools and scripting languagesPython, Bash. Understanding of backup and recovery strategies. Knowledge of storage security best practices. Python Scripting Primary Skills SAN Storage PMAX, FS7300 PURE Storage EMC Unity Storage NAS (Isilon, NetApp Object Storage (StorageGRID) Backup (Rubrik).

Role & responsibilities Design, implement, and maintain robust and scalable infrastructure and network solutions. Provide Level 2 and Level 3 technical support for hardware, networking, and OS-level issues. Administrator and troubleshoot Ubuntu Linux servers and workstations. Work closely with clients to diagnose and resolve infrastructure-related issues. Ensure high availability and performance of systems and services. Perform regular system updates, patch management, and backup strategies. Provide on-site support when necessary, including client visits. Preferred candidate profile Highly skilled and motivated Executive Infrastructure Engineer to join our dynamic IT team. The ideal candidate will possess deep expertise in networking solutions, CCTV, IP base Camera installation and the Ubuntu operating system, with a strong background in technical support and customer service engineering. • Bachelor's degree in Computer Science, Information Technology, or a related field. • Minimum of 35 years of experience in infrastructure engineering, networking, and technical support. • Expertise in networking solutions (LAN, WAN, firewalls, switches, routing protocols, VPN, etc.). • Hands-on experience with Ubuntu/Linux server and desktop environments. • Strong problem-solving skills with a customer-focused mindset.

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Education Qualification : Diploma Certification Mandatory / Desirable : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)

raja.a@honeybeetechsolutions.com resume to 5+ years of experience in backup and recovery administration. Experience with Dell EMC Networker, IBM TSM, and HP Data Protector. Strong knowledge of backup and recovery concepts and best practices. Mandatory Certification - Dell EMC Networker, IBM TSM, or HP Data Protector

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Education Qualification : Diploma Certification Mandatory / Desirable : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users? machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP?s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Education Qualification : Diploma Certification Mandatory / Desirable : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Education Qualification : Diploma Certification Mandatory / Desirable : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)

Hi, We are having an opening for IT Backup Manager at our Mumbai location Job Summary : Seeking a skilled and experienced Middle-Level Manager to oversee and manage our Backup Operations team. The ideal candidate will be responsible for ensuring data integrity, availability, and recoverability across all systems along with compliances, especially pharma compliances. This role requires strong technical expertise in backup technologies, leadership capabilities, and a proactive approach to risk mitigation and compliance. Areas Of Responsibility : Manage day-to-day operations of backup and recovery environments across on-premise and cloud platforms. Lead and mentor a team of backup administrators and support staff to ensure high system availability and performance. Develop, enforce, and maintain backup policies, schedules, and procedures aligned with business continuity and disaster recovery (BCDR) strategies. Monitor backup jobs, investigate failures, and resolve issues in a timely manner to minimize risk and data loss. Collaborate with application, database, and infrastructure teams to meet and maintain data protection and retention requirements. Maintain comprehensive and up-to-date documentation of backup configurations, processes, and recovery procedures, aligned with GSOP standards. Provide evidence and support for internal and external audits across regions, ensuring timely and accurate responses. Ensure compliance with legal, regulatory, and internal data retention policies and audit requirements. Evaluate, recommend, and implement new technologies and tools to optimize backup performance, cost, and reliability. Provide regular reporting on backup status, capacity usage, risk assessments, and improvement opportunities to senior management. Lead and participate in disaster recovery drills, ensuring operational readiness for real-world incidents. Drive the creation, upkeep, and periodic review of Standard Operating Procedures (SOPs). Act as a primary liaison for audit activities related to backup operations, coordinating with internal and external auditors. Govern and oversee backup vendor teams responsible for BAU (Business As Usual) support, ensuring SLAs and KPIs are met. Plan and execute migration of global storage and backup resources, ensuring minimal disruption to business operations. Implement and monitor security measures to safeguard data from unauthorized access, physical threats, ransomware, and malware attacks. Oversee Incident, Change, and Problem Management processes related to backup operations, including CR (Change Requests) evaluation. Manage vendor relationships, including service contracts, equipment maintenance, and support delivery. Monitor backup utilization, analyse trends, forecast future capacity, and plan accordingly. Govern regular backup testing initiatives and implement enhancements to reduce cost, time, and improve reliability. Continuously improve internal systems and change management processes, exercising judgment on critical change requests. Educational Qualification : Degree or appropriate professional qualification Specific Certification : Certification & Trainings on following technology domains: Backup Storage ITIL Experience : 10-12 Years of experience Skill (Functional & Behavioural): Knowledge of Integrated IT Backup Solutions Knowledge of manufacturing IT domain. (OT IT) Experience working with distributed IT teams across globe. Mandatory Knowledge of the following areas: Backup Mgmt. VMware knowledge Server hardware management. SLA Tracking for BAU and Partners. Basic Network Management Project management. Knowledge in Pharma compliance 21CFR part 11 Experience in preparing CSV (Computer system Validation) documents. Basic Knowledge in Veritas, Actifio, Commvault, Spectrum Protect etc are added advantage. Knowledge in GCP, AWS is added advantage. Pharma industry experience is an advantage.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver / No . / Performance Parameter / Measure Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management New projects Timely delivery Avoid unauthorised changes No formal escalations

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/ dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver / No. / Performance Parameter / Measure - 1. Operations of the tower - SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management. 2. New projects - Timely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Microsoft Active Directory Admin.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver / No . / Performance Parameter / Measure Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Microsoft Active Directory Admin.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver / No . / Performance Parameter / Measure Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management New projectsTimely delivery Avoid unauthorised changes No formal escalations

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness. Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver / No. / Performance Parameter / Measure - 1. Operations of the tower - SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management. 2. New projects - Timely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Windows Server Admin.

A Senior Storage Administrator is responsible for managing, maintaining, and optimizing enterprise storage solutions to ensure high availability, performance, and security. This role involves working with various storage technologies, including SAN, NAS, and cloud-based storage solutions. Storage Management:Oversee the installation, configuration, and maintenance of storage systems. Performance Tuning:Monitor and optimize storage performance, ensuring efficient data access and retrieval. Backup and Recovery:Implement and manage backup and recovery processes to protect data integrity. Security:Ensure storage systems are secure and comply with organizational policies and industry standards. Troubleshooting:Diagnose and resolve storage-related issues promptly. Documentation:Maintain detailed documentation of storage configurations, processes, and procedures. Collaboration:Work closely with other IT teams to support overall infrastructure needs. Mentorship:Mentor junior engineers and provide guidance on best practices. Primary Skills EMC SAN Storage EMC Unity EMC Isilon EMC ECS Vmax Pmax Powermax Netapp Storage SAN Storage - Storage Area Network NAS Storage - Network Attached Storage Hitachi Storage HPE3PAR IBM SAN Storage