Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities Discounted hardware and software An environment that embraces learning and development The Role : This role is responsible for ensuring efficient and reliable IT service delivery through effective resource alignment, ticket management, and operational oversight. This includes collaborating closely with L1, L2, and L3 support teams to manage incidents, problems, and changes in line with ITIL best practices. Acting as a key point of contact for internal teams, clients, and stakeholders, the Technical Lead drives clear communication, timely escalation handling, and high service availability and quality. The role also includes performance management, mentoring, and delivering actionable insights through regular business reviews and reporting to senior management. Flexible to manage after hours escalation and lead the team most effective and efficient manner The Responsibility In your role you will be responsible for the team supporting mix of below technologies in 24x7 Managed Services support capacity Maintaining/contributing to KMS for client and internal team, for both technical & processes Server monitoring using SCOM, N-ABLE, Logic Monitor, Basic Intune / SCCM configurations Understanding of O365, Mimecast, Intune, Azure integration Manage security settings on Microsoft ATP Knowledge of endpoint security at CSP level for Sophos, SentinelOne, CrowdStrike etc. Ability to perform initial investigation on security breach alerts Vendor Management (hardware and Software vendors - HP, Dell, MS, VM, Citrix and others)\ Storage understanding NAS, SAN e.g., data domain, IBM, Netapp, Hitachi, Fujitsu, HP 3par Administration of Windows Server, groups, group policies, DNS, DHCP Understanding of backups, replications for Veeam, Symantec, Zetro, Commvault On premises backup alert management, monitoring and restoration Execution of maintenance tasks, App upgrades, patch escalations etc. Key Competencies Knowledge of as many more technologies like VMware, Windows Hypervisors, Azure Administrations, O365, Mimecast, SQL Administration, Windows Administration. Knowledge of as many more technologies like VMware, Windows Hypervisors, Azure Administrations, O365, Mimecast, SQL Administration, Windows Administration. Must have secondary and tertiary technical skills. Good to have experience in VM Deployment, VM Migration, managing host clusters Extremely high-level attention to detail with methodical troubleshooting process Independent time management skills Good to have understanding of Storage technologies like HP, IBM, Dell, Cisco servers Demonstrable Industry based technical aptitude (E.g., Microsoft, Citrix, HP, VMware, Hyperv, Nutanix, O365, Azure Administration) Proactive vs Reactive approach ITIL Service Management Foundation accreditation Understand the performance management function to lead team with unbiased approach Windows Server including 2016/2019, DNS, DHCP, Group PolicyActive Directory 2012 and above VMware / Virtualization (Hyper - V, VMware),O365, Azure Administration Brennan is an equal opportunity employer. Show more Show less
