1.0 - 5.0 years

0 Lacs

pune, maharashtra

On-site

As a Customer Service Associate at Accenture, you will be responsible for ensuring institutional client satisfaction by managing specific daily administrative, operational, and record-keeping functions. Your role will involve providing tactical day-to-day support for client service and business development, driving best practices, and improving client outcomes through excellent customer service and operational excellence. You will respond to client service needs, own end-to-end identified tasks through a centralized service model, and provide operational and administrative support including online remittance support, file exchange, lost earnings calculations, plan document and plan design support, and plan remediations. You will also be expected to build institutional knowledge and relationships while enhancing your functional understanding of TIAA services and products. Additionally, you will guide team members on domain/process aspects, perform root cause analysis on errors/service issues, and have expertise in US Retirement Services domain, specifically Defined Contributions - Institutional Services. Experience in US Monetary Process (Contributions, Distributions, Refunds, Forfeitures, Loans, Adjustments, etc.) and US Retirement Middle Office/Plan Level documentation knowledge are preferred, in addition to experience in participant services. You should have knowledge of handling Participant Census data, review and update plan configuration fields, and demonstrate good attention to detail with research and timely resolution ability. ASPPA Certified and CRPS certification are preferred. Your responsibilities will include assisting Client Facing personnel on middle office and back-office activities, supporting Plan Sponsors and Administrators on plan level activities, and assisting clients in correcting any plan/participant level data issues. You will also support clients on research and resolution of issues related to benefit services, plan management activities, and co-ordinate between client facing and operations teams to resolve client issues/escalations. To qualify for this role, you should have a graduation degree, preferably from a commerce background, experience in the US retirement industry, and be flexible to work in US Shifts based on business requirements. Good verbal and written communication skills in English, good typing skills, attention to detail, working knowledge of MS Excel, good time management skills, and the ability to work independently are essential. If you have 3+ years of experience in customer service and possess the required qualifications, we encourage you to apply for this position with Accenture.,

Posted 1 week ago

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