867 Backend Operations Jobs - Page 6

Maatrum is India's first Online Real Estate Title Verification Company powered by technology. Established as a Real-Estate technology company in April 2015 in the Registrar of Companies in Chennai under the Companies Act 2013. Our team of real estate lawyers utilizes our robust and proprietary technology platform to procure real estate documents directly from government databases. Our software helps them create accurate reports faster than ever before. Role & responsibilities Responsible for driving the day-to-day operations to deliver high-quality services. Manage operations team (paralegal team) Coordinate and collaborate closely with the legal team (lawyers) Give inputs to the technology team to improve the software further Adhere to client requirements to ensure KPIs are met: Ensure the operations teams are aligned on the KPIs committed to the customer. Understand the current KRA and KPIs set for the paralegal team. Improve the same. Understand the current product, the mode of delivery, and the process used. Improve the process to maximize the efficiency/productivity of the operations team. www.maatrum.com Understand the current organizational structure of the operations team & the quality of talent/skills available. Improve on the same. Understand the training needs of the team. Real-time queue monitoring for chats/emails and managing it to meet the Targets. Also, monitoring the queue for any spike in the volume or any critical issues on the production floor so as to communicate to the client's internal management. Actively participate in the Weekly Operations Call with Manager & Operations Head to discuss the achieved target for the week/month and the root cause of the failures as well as the action plan to minimize them. Act as a people manager to drive culture, and emphasize engagement and retention initiatives on the floor. Ensure the team is well motivated. Plan and implement a training calendar for continuous improvement and up-skilling. Create a robust performance management system to reward the top performers and also to identify those who need support. Play a key role in hiring to ensure the quality of talent continues to improve Taking care of performance management by identifying improvement opportunities, providing effective feedback, coaching, training, and stimulating the career advancement of the team members within the project or lateral movement Motivate the team members and distribute the task equally among the team members. Monitor and Audit emails & chat responses of each individual of the team and coach them to enhance their knowledge and skills. Ensure the attrition rate is within the acceptable limits and work towards zero attrition. Preferred candidate profile Excellent written and verbal communication skills in English and regional Language Very strong people person with excellent interpersonal skills Tech-savvy

Advised clients on their rights and entitlements under insurance policies. * Negotiated settlements between customers and insurers to reach agreeable outcomes. * Maintained detailed records of all claim activities including payments made, dispute resolutions. * Delivered exceptional customer service to clients by communicating information and actively listening to concerns. * Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions. * Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability. * Travelled to customer sites to evaluate fallen trees, leaking roofs and other issues to create accurate cost estimations. * Handled Marine, Motor, Group Personal Accident, Workmen Compensation & few Property claims. SALARY UPTO 20K. CALL FROM 8240884918.

Job Description: Backoffice Executive Company: Transcom Location: Jaipur, Rajasthan, India Department: Operations / Client Services About Transcom: Transcom is a global customer experience specialist, providing customer care, sales, technical support, and backoffice services through our extensive network of contact centers and work-at-home agents. We are a team of 30,000+ passionate specialists spread across 26 countries, dedicated to delivering outstanding customer experiences in 33 languages. We are currently looking for meticulous and detail-oriented Backoffice Executives to join our dynamic team in Jaipur. Job Summary: The Backoffice Executive is a non-voice role responsible for supporting our client's business operations by handling a variety of backend tasks. This position requires a high level of accuracy, efficiency, and the ability to manage data-intensive processes. Key Responsibilities: Data Management: Perform high-volume data entry, data processing, and data verification with exceptional accuracy and speed. Transaction Processing: Handle and process client-specific transactions, applications, forms, and orders according to defined procedures. Record Keeping: Maintain and update customer information, records, and databases in internal systems. Quality & Compliance: Ensure all tasks are performed in compliance with company policies, data security protocols, and client quality standards. Verification: Cross-reference and validate information from various sources to ensure data integrity and resolve discrepancies. Reporting: Assist in the generation of daily, weekly, and monthly reports to track performance and productivity. Communication: Handle backend queries through email or internal chat systems, providing clear and concise information to internal teams or stakeholders. Workflow Management: Manage assigned tasks efficiently to meet deadlines and contribute to the team's overall productivity goals. Preferred Qualifications: Previous experience in a non-voice process within the BPO industry. Familiarity with CRM software or other backend processing systems. Ability to work in rotational shifts, if required by the project. Immediate joiners are preferred. What We Offer: A competitive salary and benefits package. A positive, professional, and vibrant work environment. Comprehensive training and opportunities for career advancement. The chance to work with leading global brands. Employee engagement activities and a supportive company culture.

Job Description- Corporate Operation Executive (UAE & KSA) Job Title: Corporate Operation Executive Job Location: Navi Mumbai Position Overview : The corporate operation executive plays a vital role in managing operations for senior management and corporate travellers with document attestations, work visa permits and coordination with embassies and consulates. Key Responsibilities: Facilitate the attestation and submission of documents for visa applications to be used in UAE and KSA on behalf of corporate clients. Assisting the clients in making work visa arrangements available. Supporting the senior management of corporates on their queries regarding to various services. Strong coordination with clients, vendors and senior management of corporates for complete lifecycle management. Overseeing meetings and showcasing presentations as requested by the various departments of the different corporate firms. Excellent at relationship building with senior management and addressing to all queries in a prompt manner. Liaise with embassies and consulates to obtain information on visa requirements, processing times and submission procedures. Maintain accurate records of supporting documents and correspondences with diplomatic missions and respective government bodies. Ensure compliance with data protection regulations and corporate travel policies. Qualifications & Skills: Bachelors degree in Business administration, Management or a related field (Preferred). 1+years of proven experience in customer service roles within the Bpo, Travel and tourism or consumer services Industry. Excellent Communication, Negotiation, Interpersonal, Email correspondence and Presentation skills. Proficiency in using CRM systems, document management tools and Microsoft Office Suite for record keeping and correspondence. Why Join Us? Competitive salary. Exposure to International clients and services. Opportunities for career growth and development.

Role & responsibilities Coordinate daily activities and schedules of field sales executives. Prepare daily, weekly, and monthly sales reports and share with the management. Track primary and secondary sales data from distributors, stockists, and field teams. Follow up with sales team members for order booking, collections, and market updates. Order Management Process sales orders in coordination with the operations and logistics team. Ensure timely dispatches, invoicing, and resolve order-related queries from the field team or customers. MIS & Reporting Maintain and update sales trackers, target vs achievement reports, and beat plan records. Analyse sales data to highlight gaps and areas of improvement to the sales manager. Communication & Coordination Act as a communication bridge between sales executives, distributors, operations, and management. Coordinate meetings, reviews, and training sessions for the sales team. Handle escalations from distributors or sales teams efficiently and support resolution. Administrative Support Assist in claim processing for sales team (travel, daily allowance, incentives). Maintain updated database of distributors, retailers, beat plans, and sales team records. Other Responsibilities Support in market research data compilation as required. Any additional coordination work assigned by the Sales Head / Management. Key Skills & Competencies: Strong coordination and organisational skills Excellent Excel skills for sales data analysis and reporting Effective communication and follow-up ability Understanding of FMCG sales operations (distribution channel, order cycle) Quick learner with a proactive attitude Ability to work under pressure and meet tight deadlines Preferred candidate profile Must have experience in the same field

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations. Location - Mumbai, Delhi, Pune, Bangalore, Hyderabad, Chennai

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency. Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Sanction ratio target achievement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships with new vendors. Develop strong distribution channels Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market. Ensure compliance to all Audit / RBI regulations. Exp (in yrs) :- 0-3 yrs Qualification :- Graduate in any discipline Location - Mumbai, Delhi, Pune, Bangalore, Hyderabad, Chennai

1. Job Title: Operations Executive Last Mile (15 Vacancies) Location : Across West Bengal & Tripura Experience : 23 years in last-mile e-commerce (XpressBees, Delhivery, Ecom Express, etc.) Qualification : Graduate | Age: 2428 | Male/Female Relocation : Open to relocation within West Bengal/Tripura Responsibilities : Manage daily last-mile delivery operations Lead & coordinate 4050 field staff Ensure on-time delivery and resolve delivery issues Conduct morning briefings & compliance checks Salary : 16,00018,000 + PF + ESI + Allowances + 6L Insurance 2. Job Title: Senior Operations Executive – Last Mile (6 Vacancies) Location : Across West Bengal & Tripura Experience : 3–5 years in last-mile delivery/logistics Qualification : Graduate | Age: 26–30 | Male/Female Responsibilities : Oversee daily delivery ops & performance tracking Handle delivery associate scheduling, route optimization Ensure SLA adherence, SOP compliance, and customer satisfaction Proficient in Advanced Excel & reporting Salary : 18,000–20,000 + PF + ESI + Allowances + 6L Insurance Apply Now: Sharbani Biswas [Executive – Recruitment] 9831067997 sharbani.b@ipsgroup.co.in

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency. Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Sanction ratio target achievement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships with new vendors. Develop strong distribution channels Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market. Ensure compliance to all Audit / RBI regulations. Qualification :- Graduate in any discipline Location: mumbai,delhi,pune,bangalore,hyderabad,chennai

Role & responsibilities Gaining knowledge of new & existing core policy management systems, applications and tools and using them in your daily work Getting detailed know-how on the specific lines of business written at AXA XL in order to understand the tasks you perform Interpreting handover documents such as slips, endorsements, declarations, reports and updating policy management systems with the information. Preparing pricing models if and when applicable. Where relevant, preparing insurance documents/reports to be shared with internal/external clients Communicating with underwriters and MO to help resolve queries Performing quality checks on tasks performed by colleagues as applicable. Maintaining documentation of the existing and future processes, including detailed process maps. Constantly challenging existing processes and looking for improvement opportunities. Getting involved in transitions, planning & execution as applicable. Adhering to Service Level Agreements and quality targets set by Global Operations in agreement with Middle Office / Underwriting Using workflow and time-tracking tools to ensure proper work organization and reporting Supporting in different time zone to provide coverage to business as applicable Preferred candidate profile Graduate in any discipline, preferably in Insurance, Commerce or Finance & Accounting Preferred Knowledge of Insurance/Underwriting 1-4 years of experience in a corporate environment. Ability to comprehend instructions and execute Ability to work in a team environment and demonstrate high level of engagement Fluent English + other language if required specific country guidance. Knowledge of MS Office applications is preferred.

We are inviting applications for the role of AML/KYC We require someone with extensive knowledge and experience in General Accounting. Responsibilities In this role, you will be responsible for all the activities related to AML/KYC which include: Document findings and ensure this is adequate for quality checks and audits Able to identify red flags and judge the need for issue Able to meet timelines and turn around completed cases to meet service level agreements without compromising on quality Ability to work independently and deliver against commitments Ability to act swiftly and work in a evolving digital environment Should have good knowledge on AML and KYC end to end Process Qualifications we seek in you! Minimum qualifications Advanced Communication and Presentation skills Problem solving and decision-making Preferred qualifications Will consider people with capital markets experience Strong knowledge about AML/CTF and sanctions Good knowledge about banking/capital markets products, processes and platforms contact 8591818500 watsapp only

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations. Location - Mumbai, Delhi / NCR,Pune,Bangalore,Hyderabad,Chennai

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations. Location - Mumbai, Delhi / NCR,Pune,Bangalore,Hyderabad,Chennai

Achieving business targets as laid down by acquiring new client relationships and maintaining them. Graduate in any discipline Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships with new vendors. Develop strong distribution channels Ensure compliance to all Audit / RBI regulations. Location - Mumbai, Delhi / NCR,Pune,Bangalore,Hyderabad,Chennai

Backoffice Executive Job description Data based field investigation Coordination with supervisor for ensuring 100% compliance followed during investigation Timely and accurate field investigation Minimum 30 cases including Pre / Post FI need to conduct every month on before deadline Online and Offline Investigation to be done as per supervisor instruction Ready to travel extensively as per company requirement Preparing and submission of Investigation finding to supervisor on timely basis

Reports Directly to: Back Office Assistant Manager Position Overview: The Back Office Supervisor will oversee and assist back-office employees in the performance of their job duties. Primary Responsibilities: Manages a team of assigned back office associates and ensures they comply with client requirements through documented procedures, work instructions, and business rules. Organizes and oversees the schedules and work of assigned back office associates. Conducts performance evaluations that are timely and constructive. Handles discipline and termination of employees as needed and in accordance with company policy. Promptly requests approval from management for necessary staffing adjustments to meet daily productivity goals. Reviews work outputs by associates. Ensures that associates are informed about changes to company products and services. Collects data and prepares reports on customer complaints and inquiries. Prepares monthly reports summarizing the assigned back office teams performance. Identifies opportunities to update or improve back office procedures and makes recommendations to the Back Office Manager or other appropriate staff. Hires entry-level back office associates. Performs other related duties as assigned. Minimum Qualifications: Education Requirements: High School Diploma or equivalent o Bachelors degree preferred Field Experience: At least 2 years of back office field experience. Position Experience: At least 1 year of experience in a supervisory role Required Skills: Excellent leadership and mentoring skills Excellent written and verbal communication skills Extensive knowledge of back office procedures and principles Demonstrated analytical/problem-solving skills Excellent multi-tasking skills Excellent interpersonal skills Organized with attention to detail Ability to coach and mentor back office associates Physical Requirements : Crouching: Bending the body downward and forward by bending the leg and spine. Reaching: Extending hand(s) and arm(s) in any direction. Standing: Remaining upright on the feet, particularly for sustained periods. Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Talking: Expressing or exchanging ideas using the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, having the ability to receive detailed information through oral communication, and making fine discriminations in sound. Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers. Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes. The worker is not substantially exposed to adverse environmental conditions (as in a typical office or administrative work). Please share your profile to Jetal.Solanki@datamark.net

Role will be a backbone of backend office operations with areas covering Work Allocation record, Maintaining Registers, Sending POD, Responding emails, Finance Data entry, Invoicing, Reconciliation, Onboarding, Policy Rollout, Sending RCTI & Reports.

ROLE PURPOSE & OBJECTIVE Receive and respond to customer service account inquiries on account balances, transaction Responsible for handling any inquiries and resolving customer complaints. Promote banks products and services over calls. Identify customer needs & refer customers to appropriate banking services Help to avoid loss of customers and negative reviews Play the role of a Mentor to new officers Handle small projects within the unit KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business Adhere to all Service and Business metrics set for the unit Inform and suggest new banking products to customers Take leads for new bank accounts according to laid down rules and guidelines Participate in marketing and awareness campaigns being executed through the phone banking channel to create an enlarged customer base Ensure to pick up 85+ calls per day Ensure constant monitoring of peer staff to ensure Zero instances of mis selling Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. Customer Increase the First Call Resolution Rate (FCR) in the calls handled. Provide splendid customer services to customers in a friendly and courteous manner at all times Have sufficient knowledge about the banking products and services to respond to all customer inquiries accordingly. Improve customers banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay. Inform and educate customers on alternative/ digital channels of bank such as ATMs/ BCs / Internet & Mobile Banking Provide information to customers on their account status and account balances. Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction. Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction. Ensure that customers confidential information is properly protected and only used for official purposes. Be involved in performing some financial related and marketing transactions Channel complex customer complaints and challenges to the right departments for effective resolution Internal process Ensure that a minimum number of calls are handled and service metrics maintained Ensure that all the banks policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties Maintain call records of the calls made by customers Ensure that details are Updated in the Software promptly and appropriately Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions Handle small projects

Handle backend operations, data entry, and coordination. Must be proficient in MS Office with good communication skills. Minimum Graduate (MBA Preferred).Salary: 15,000–20,000/month Send CV to WhatsApp +91 9520887537.

Associate (Process: Backend US HRO) Work Experience 06 - 36 Months Summary Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner. Document all pertinent end user identification information, including name, epartment, contact information and nature of problem or issue. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions. Follow standard processes and procedures to resolve all client queries. Resolve client queries as per the SLAs defined in the contract. Maintain ogs and records of all customer queries as per the standard procedures and guidelines. Experience 6 - 36 Month / Basic MS Excel Category Back office/Data handling or data management Working Conditions Fixed evening shift (5 days working). Saturdays and Sundays are fixed off. Both Side Cab Service Agreement Applicable for 1 year (Mandatory) Education Skills Any graduate - BA/B.Com/B.Sc (non-technical), MA, M.Com, (0nly part time MBA, PGDM) and B.TECH and MBA fresher not Applicable Work Location Gurgaon

Job description Data based field investigation Coordination with supervisor for ensuring 100% compliance followed during investigation Timely and accurate field investigation Minimum 30 cases including Pre / Post FI need to conduct every month on before deadline Online and Offline Investigation to be done as per supervisor instruction Ready to travel extensively as per company requirement Preparing and submission of Investigation finding to supervisor on timely basis

B.Tech/B.Com./ B.sc /B.B.A/BA any graduate Experience: 0-1year Location : Gurgaon Joining- Immediate joiners and freshers preferred. Preferred candidates from Haryana 1. Proficient in MS Office (Word & Excel) 2. Interpersonal and communication skills. 3.Excellent communication skills 4. Young and Energetic. 5.Good Typing skills 6..We are looking for good candidate with Positive attitude, willing to accept challenges & Work pressure.

Skill required: Backoffice - Service Desk Non-Voice Support Designation: Utility Bill New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years Location: Chennai What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat. What are we looking for? •Ability to work well in a team Results orientation Agility for quick learning Ability to establish strong client relationship Detail orientation Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Ready to be the voice of change and create customer experiences like never before? Save the date now and explore open Backend-Non-Voice roles with us! See you there!