467 Backend Operations Jobs - Page 18

Telecom Company is Hiring Back Office Executive in Ruby Kolkata Any Graduate(Must know Tally/Excel) Fresher Can Apply Job Details: Billing, Data entry, stock Maintain Time: 10 am-7 pm Salary : up to18,000/- 7687028097 / 9674131854

Responsible for understanding the debtor's dispute via previous notes and emails received. Responsible for communicating the dispute to client for resolution/ information. Responsible for following correct protocols while/ after sending the emails. Required Candidate profile Good communication skills verbal and written. Fresher can also apply. Good writing skills

Role & responsibilities: Over see the daily operations of the clinic & store Forecast and analyze sales based on purchase patterns and footfalls To ensure outstanding presentation of clinic and visual merchandising standards are maintained Inventory management to ensure stock levels at optimal levels at all time Ensure cash management and reconciliation on a daily basis Oversee the development and implementation of standards of best practice and operating procedure throughout the clinic Preferred candidate profile: 2+ years experience Problem solving ability, great customer engagement and a strong bias for action Need to be passionate about delivering exceptional levels of customer service and driving sales and other KPIs

NIIT is hiring for its client Job Role: Human Resource Outsourcing (HRO) Process. Salary: 3.08LPA- 3.25 LPA LOCATION Gurgaon We are looking for smart professionals with a great attitude to make every single client interaction delightful Job Responsibilities: Customer Service through calls. Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal & Client level delivery quality on calls. Adhere to Customer Service Attendance & Accountability policies Execute issue /query resolution and ensure proper documentation &follow-up Identify, share and support operational improvements Required Experience Excellent communication skills Should be flexible to work in rotational shifts Proficient in computer usage and Basic knowledge on MSOffice Education: Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & EcoHons) We Offer You: Defined career roadmap which offers growth opportunities Performance based incentive program** Investment in talent development and skills enhancement Work life balance with 5 day workweek Collaborative environment with best in class professionals Focus on colleague engagement and fun@work Night Allowances * Insurance benefits Interested candidates, please apply directly or share your resumes on : Jasleen.2.Kaur@niitmts.com (7042458078)

NIIT is Hiring: Customer Service Specialist HRO Location: Gurgaon Salary: 3.08 LPA 3.25 LPA Are you a smart, customer-focused professional with a positive attitude and a passion for delivering exceptional service? Were looking for you to join our team! Role: Customer Service Specialist Eligibility: Graduates in B.Com, B.A., BBA, BCA, BHM, B.Sc, or B.Sc IT ( Note: Excludes Statistics, Maths Hons, and Economics Hons graduates ) Key Responsibilities: Handle customer queries through phone calls with professionalism and empathy Deliver timely and accurate services, meeting defined productivity and quality benchmarks Aim for first-contact resolution and maintain high customer satisfaction Comply with service level agreements (SLAs) including AHT, CSAT, and Customer Effort scores Document all interactions accurately and follow up when required Identify opportunities for process improvements and contribute to operational efficiency Ensure consistent attendance and adherence to company policies Required Skills & Experience: Excellent verbal and written communication skills Willingness to work in rotational shifts Basic computer proficiency and knowledge of MS Office What We Offer: A clear career progression path Performance-based incentives Continuous learning and upskilling opportunities 5-day work week ensuring work-life balance Supportive and collaborative team environment Engagement activities and a fun work culture Night shift allowances Comprehensive insurance benefits Interested? Send your resume to Jasleen.2.Kaur@niitmts.com Contact: 7042458078

NIIT is Hiring: US Voice Process Location: Gurugram (Work from Office only) Shift: Night shifts Salary: 3.08 3.25 LPA Ready to launch your career in client experience? Join NIIT as a Client Experience Specialist and be part of a dynamic US process where your communication skills and service mindset shine! What You'll Do: Support clients via voice calls Resolve issues in the first conversation Ensure quality, speed, and SLA adherence Handle documentation & client follow-ups Recommend process improvements Uphold attendance & service policies Eligibility Criteria: Graduates: B.Com, B.A., BBA, BCA, BHM, B.Sc, B.Sc IT, MBA (Correspondence only) B.Tech / Regular MBA / M.Com / MA with 6+ months BPO/KPO experience Must be currently based in Delhi NCR / Gurgaon Age up to 31 | Max 4-year academic gap MCA, M.Sc, Stats/Maths/Eco Hons NOT eligible Undergraduates or currently pursuing candidates NOT eligible What You Need: Strong spoken & written English Willingness to work night shifts Basic MS Office/Excel knowledge 029 months of experience (Freshers welcome!) Why Join NIIT? Defined career growth path Performance-based incentives Learning & development opportunities 5-day workweek for better work-life balance Collaborative & fun work culture Night shift allowance + insurance coverage Apply Today: Jasleen.2.Kaur@niitmts.com Reach Out: 70424 58078 #HiringNow #ClientExperience #CustomerSupportJobs #GurgaonJobs #BPOCareers #NightShiftJobs #FreshersWelcome #JoinOurTeam #CareerGrowth #CommunicationSkills #NIITCareers

Customer Support - Non Voice Freshers with any graduation (No BE/Btech) Salary : 2.5Lpa Night Shifts Location : Indranagar Bangalore Responsibilities : Consultant: is responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of identified mentor/lead. The employee is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement. Should have basic knowledge of MS office (Word, Excel & Power-point) and good typing skills( Minimum typing speed 18 to 25 Wpm with 95% Accuracy rate ) Should have basic knowledge of US Mortgage and Title Insurance Concepts Only Graduates with good communication will be considered. For more details call Nischitha - 6366478114 Refer Your Friends

-Manage Daily Backoffice Operations -Minimum 4+ years exp with Backoffice Operations and good in Excel and numbers (basic Maths) -Living in Noida/Ghaziabad/Delhi only -Female candidates preferred -Office Timing from 8:30AM-5PM -Immediate joining Perks and benefits Additional Variable Yearly Performance Bonus

Enter information into database systems accurately and efficiently. Manage and maintain accurate records and reports. Meet productivity and quality standards. Basic computer skills and knowledge of MS Office required.

Enter information into database systems accurately and efficiently. Manage and maintain accurate records and reports. Meet productivity and quality standards. Basic computer skills and knowledge of MS Office required.

POSITION- BACK OFFICE EXECUTIVE ( OPERATIONS) SALARY- 32700 TO 45000 (PF,ESIC) ANY GRADUATE, MALE/FEMALE BOTH FRESHER/ EXP BOTH CAN APPLY LOCATION- NAGPUR, CHANDRAPUR, AMRAVATI, BEED, WARDHA, WARORA JOINING IN ( MAY AND JUNE 2025), LIMITED SEATS Required Candidate profile Assisting and supporting management, Gathering and processing research data, Excellent organizational skills, Basic knowledge of financial and accounting software, Strong organisational skills.

Position: Backend Executive Location: Noida Sec-80 Experience: 1-3 years Salary: As per company standard Employment Type: Full-Time Job Description: We are looking for a dynamic and detail-oriented Female candidate who is fluent in English and skilled in Advanced Excel. You will be responsible for making outbound calls, managing customer data, and generating reports using Excel, Coordinate with sales or support teams to ensure seamless follow-up. Key Responsibilities: Make outbound/inbound calls to potential and existing customers. Handle queries professionally in English / Hindi. Maintain and update customer databases. Use Advanced Excel functions (VLOOKUP, Pivot Tables etc.) to generate reports. Coordinate with sales or support teams to ensure seamless follow-up. (Need Only FEMALE Candidate) Required Skills: Excellent verbal communication in English / Hindi Proficiency in MS Excel (Pivot Tables, VLOOKUP, Formulas preferred). Strong organizational and data handling skills. Prior experience in tele calling or customer service and Coordinate with sales or support teams is an advantage If anyone interested share your updated resume on the same Contact No :- 8448818940 Email ID :- recruiter2@peralproducts.in

We are hiring for Relationship Manager, must have Graduate good communication skills in english read or Write, Speak Age limit 18-30 Only Graduation Score should be abv 50%

Looking for Good Communication Skills with Graduate Degree abv 50% marks

Looking for candidates for a Technical/Customer Support (Blended) Process under the QUBO project. Immediate joiners only from Delhi/Gurgaon will be considered,.Graduate- Excellent communication skills (verbal & written) Salary 22K+ Incentives.

Job description Job Description Job Summary We are looking for a result-driven leader to be responsible for ensuring the SLA's and KPI targets as specified by the client are met consistently. Demonstrate strong process knowledge and lead process changes / improvement with end to end understanding of Product. Review and respond to client escalations, Team Queries, and support team as Subject Matter Expert. Monitor and supervise a team of associates to achieve the targets. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. Years of experience needed – 5+ Years Experience and Skills • Should be graduate from recognized university • Strong command of the English language, along with analytic, interpersonal, and verbal and strong written communication skills • Ability to work in a flexible and production-oriented environment • Should be able to handle escalated issues and complaints, resolving them in timely and satisfactory manner • Good interpersonal skills • Good understanding of key back-office operations metrics • Good analytical skill • Strategic thinker and problem solving mindset • Good balance between people, process & clients • Good client management & relationship building skills • Ability to work in 24/7 process • Open to Work from Office

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Inviting applications for the role of Process Developer Broker Technical Support Specialist|| Property & Casualty & Underwriting || Madurai Location Your role will require you to utilize your experience in and knowledge of insurance/reinsurance and underwriting processes to process transactions for the Underwriting Support Teams and communicate with the Onsite Team. Responsibilities • Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and policy checking along with other requests • Identify and retrieve relevant compliance documentation necessary to process new policies and policy renewals, changes, additions, deletions and cancellations. • Calculating adjustments and premiums on policies and other insurance documents. • Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. • Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information. • Monitor and attend to requests via client service platform that require action in a timely manner. • Help colleagues troubleshoot and resolve basic issues and perform other related duties as required. Qualifications we seek in you! Minimum Qualifications • Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written • Relevant and meaningful years of experience of working in US P&C insurance lifecycle pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on. • Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. • Proficient in English language- both written (Email writing) and verbal • A strong attention to detail; analytical skills and the ability to multi-task are important Preferred Qualification and Experience • Relevant years of insurance experience and domain knowledge, especially P&C insurance • Candidate having Broker (US P&C insurance) experience would be an asset • Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) • A strong attention to detail; analytical skills and the ability to multi-task are important • Should be a team player with previous work experience in an office environment required • Client focused with proven relationship building skills • Ability to work collaboratively as a key member of a team and independently with minimum supervision • Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

We are looking for Backend Associate US HRO who has prior experience in Back-office process. Looking for communication skills and Excell knowledge. Associate (Process: Backend US HRO) Work Experience 0-36 Months Shift Night Shift Summary Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions. Follow standard processes and procedures to resolve all client queries. Resolve client queries as per the SLAs defined in the contract. Maintain logs and records of all customer queries as per the standard procedures and guidelines. Experience 6 Months 36 Month / Basic MS Excel Category Back office/Data handling or data management Working Conditions Fixed evening shift (5 days working). Saturdays and Sundays are fixed off. Service Agreement Applicable for 1 year (Mandatory) Education Skills Any graduate - BA/B.Com/B.Sc (non-technical), MA, M.Com, (0nly part time MBA, PGDM) B.TECH And MBA fresher not Applicable Work Location Gurgaon NOTE: Interested candidates can share their profile directly at yatharth.srivastava1@wipro.com with subject line "Application for Associate Backend"

Function/Department: Backoffice Operations Reporting to: Team Leader Role Description: In this role, you will solve back-office transactions using the industry training, process training and work instructions provided to you. You shall play an key role in resolving the transaction correctly and efficiently, which has a direct impact on the customer experience. What are we looking for? Skills and Competencies Ability to work well in a team Results orientation focused on efficient and quality work Agility for quick learning able to comprehend training provided virtually, in person and through written work instructions Logical reasoning, good analytics skills and ability to work with numeric and non-numeric data Detail orientation meticulous in understanding the problem and then solving it as per instructions provided. Cross-check and double-check actions. Uses PC application and functions, such as Excel, Word, PowerPoint or client-specified software. Typing Skills - 20 wpm with 90 % accuracy Works efficiently towards achieving the SLA based on the project requirement and meets the specified quality standards Roles and Responsibilities: In this role, you are required to solve routine problems, largely through referring to training and guides provided Your primary interaction is within your own team and your direct supervisor. This is a work-fromoffice role. The decisions that you make impact your own work and those of your colleagues and client. You will be given detailed instructions on all tasks You will be an individual contributor as a part of a team with a predetermined scope of work Please note that this role may require you to work in rotational shiftsRole & responsibilities Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Manage documentation, data entry, and backend coordination. Maintain records in Excel/CRM and track service timelines. Documentation: Preparing reports, maintaining records and organizing files. Skills in Back Office Operations and Office Support. Required Candidate profile Ability to coordinate with management and Employees. Data Management. Coordinate with sales team. Proficiency in Excel & Word. Good communication in English & Hindi. Mailing Etiquette's.

Job Responsibilities: Handle data-related tasks using MS Excel, including formulae, pivot tables, and basic data analysis. Perform data entry, analysis, and validation tasks efficiently. Collaborate with team members to ensure timely completion of assigned tasks. Develop and execute basic coding scripts to streamline processes (where applicable). Prepare and communicate reports and updates to relevant stakeholders. Assist and coordinate with internal/external clients as needed Ensure daily data correctness and validation before sharing with respective teams Prepare, maintain data, and documentation for audits and future references Key Skills Required: Proficiency in MS Excel (advanced functions, pivot tables, and data analysis). Basic understanding of coding (such as VBA, or other relevant languages). Strong communication skills, both verbal and written. Ability to work in a team environment and meet deadlines. Analytical and problem-solving skills. Educational Qualifications: Graduate Degree (in any field, preferably in Commerce, IT, or related areas). Preferred Qualities: Attention to detail and accuracy. Ability to learn quickly and adapt to new processes. Proactive and organized approach to work. Key Performance Indicators: Timely and accurate completion of data-related tasks Effective collaboration with team members and stakeholders Quality of reports and updates provided to stakeholders Ability to identify and implement process improvements

Location - Navi Mumbai, Turbhe Graduation Mandatory 0-5 years of exp in BFSI - Operations Freshers can also apply

NIIT is Hiring: Customer Service Specialist HRO Location: Gurgaon Salary: 3.08 LPA 3.25 LPA Are you a smart, customer-focused professional with a positive attitude and a passion for delivering exceptional service? Were looking for you to join our team! Role: Customer Service Specialist Eligibility: Graduates in B.Com, B.A., BBA, BCA, BHM, B.Sc, or B.Sc IT ( Note: Excludes Statistics, Maths Hons, and Economics Hons graduates ) Key Responsibilities: Handle customer queries through phone calls with professionalism and empathy Deliver timely and accurate services, meeting defined productivity and quality benchmarks Aim for first-contact resolution and maintain high customer satisfaction Comply with service level agreements (SLAs) including AHT, CSAT, and Customer Effort scores Document all interactions accurately and follow up when required Identify opportunities for process improvements and contribute to operational efficiency Ensure consistent attendance and adherence to company policies Required Skills & Experience: Excellent verbal and written communication skills Willingness to work in rotational shifts Basic computer proficiency and knowledge of MS Office What We Offer: A clear career progression path Performance-based incentives Continuous learning and upskilling opportunities 5-day work week ensuring work-life balance Supportive and collaborative team environment Engagement activities and a fun work culture Night shift allowances Comprehensive insurance benefits Interested? Send your resume to Jasleen.2.Kaur@niitmts.com Contact: 7042458078

Back office coordinator- International Support staff in creating work orders in System/SAP Ariba Vendor registration and follow up. Timesheet updation and closure. Vendor Invoices updation and closure

Roles and Responsibilities: Provide effective leadership and direction to sales teams in the North, East, Central, West/MH and South zones. Set clear expectations and goals for each team and zone, ensuring alignment with overall organizational objectives. Facilitate the on boarding process for new sales team members, ensuring a smooth integration into the team. Manage the transition of sales team members from training to fieldwork, ensuring a seamless and effective process. Regularly monitor and analyze sales metrics to identify areas for improvement and track overall team performance. Oversee Management Information System (MIS) and data management processes, ensuring accuracy and completeness. Develop and maintain a comprehensive sales review dashboard to provide real-time insights into sales performance. Address and resolve queries related to Lead square, ensuring optimal utilization of the system. Manage and process approval emails, ensuring timely approvals for relevant sales activities. Additional Qualification and Skills: Roles in this field require a bachelor's degree. Strong communication, interpersonal, and negotiation skills are crucial. Problem-solving, adaptability, and time management are essential for addressing concerns and meeting deadlines. A customer-focused approach, proficiency in technology, and the ability to collaborate with internal teams contribute to long-term relationships. Sales and marketing knowledge, along with a positive attitude and commitment to continuous learning, further enhance success in these positions.