2849 Back Office Jobs - Page 47

HBR KOLKATA IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 6296317938, 9147047911, 9147047910 Incase if you are not getting any response than please WhatsApp your cv for further process 9674757948 Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake City Kolkata - 700091 Eligibility: Under Graduates and pst-graduateso can apply. ( Pursuing candidates are not eligible)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Call & WhatsApp No: 6296317938, 9147047911, 9147047910 Incase if you are not getting any response than please WhatsApp your cv for further process 9674757948 Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake City Kolkata - 700091 For more 1000+ Jobs opportunities you can follow our Intagram Page WhatsApp Group & Channel: www.instagram.com/hbrjobs https://chat.whatsapp.com/HSBUMVixr1W8zLPofXpjyu https://whatsapp.com/channel/0029Va7uwmAJ93wSueS1oJ05

- Good communication required Marathi & Hindi - Fixed day shift, Unlimited Incentives - HSC Freshers are welcomed, Immediate Joining - Age: 18 to 35 - Male & Female both can apply - Salary 12,000 in hand 18,000 gross + unlimited incentives Required Candidate profile Min qualification - HSC Fixed day shift Immediate Joining Unlimited Incentives Send CV / Call:- HR Shital :- 9822963480

who handles routine financial transactions and provides basic banking information to customers. They are responsible for processing deposits, withdrawals, loan payments, and other transactions while maintaining accuracy 2025 PASSOUT NOT ALLOWED Required Candidate profile 10th Percentage: 40% (Min) 12th Percentage: 40% (Min) Graduation Percentage: 40% Min Mode of Education: 10th, 12th & Graduation in Any Mode Age should be below 26years 2025 PASSOUT NOT ALLOWED

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates be available for HR call Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Muskan - 9664253597 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates can whatsapp on HR Alok - 8448755913 || HR Annu - 6397902913 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Recording and updating information accurately in databases and other systems. Handling and processing routine transactions like invoices, receipts, and payments. Maintaining organized files, both physical and digital. Required Candidate profile Looking for a graduate Back office Executive having knowledge and experience of working on MS Excel. Freshers may also apply for the Job. To Apply, Call on- 9929500370 Call only between 10 am to 6 pm

Data Entry, Typist, Self-Employed, Data Entry Executive, Computer Operator, Back Office Support

50% - Train existing certified front-line staff (customer-facing sales, medical and home office marketing and medical) for continuous improvement in the usage of VEEVA CRM and VEEVA 4M. Train existing certified VEEVA Administrators on Veeva CRM BACK-OFFICE and VEEVA ALIGN capabilities. The goal is to foster an adoption and collaboration mindset besides the technical digital usage capabilities. Format: Designing and leading online group trainings (in English and in the Asian languages), conducting business case-based role-plays with the learners. Join the quarterly check-ins with line managers to present the next quarter reinforcement training plan for their teams and identify, design and align further reinforcement learning action plans for subsequent execution that arise from the quarterly Middle Manager sessions. Measure attendance and effectiveness via participant feedback survey and share with the Global OneCRM organization. Build plans to close identified knowledge and adoption gaps and define implementation plans. The languages for sessions have to be ensured in English and in the Asian languages. For all European languages the zoom sessions need to be set-up in activating the zoom AI translation tool. 40% - Self-learning Content Management: Update existing self-learning content for the platforms needed due to planned platform upgrades. To do so, participate in the Governance to gain first-hand information on planned platform upgrades and changes. Update the FAQ on a quarterly basis in close collaboration with the UAT team and in reviewing the UAT system for these changes to take screenshots and build suitable self-learning resources reflecting business cases Manage the global training SharePoint with the new and updated monthly self-learn content. Organize monthly market sessions with the local learning counterparts to present content evolution plans as we'll as sharing the new/updated deliverables, ensuring that markets promptly localize, translate and cascade. Ensure markets update their local training share points which are market users go-to place. According to the global governance the provided English global core materials have to be loaded immediately and subsequently replaced by locally adapted and translated materials within one month. Track regularly that markets promote the local training sharepoint monthly and all local users know where to find their locally adapted and translated self-learning content. With evolving capabilities, the activity may include the monthly built of new self-learning content for the above-mentioned VEEVA platforms. 10% Team supervision and development. About you. Work Experience: Bachelors degree and 7+ years experience as an adult trainer responsible for digital usage capabilities and mindset development. Experience in organizational and behavioral change management. Experience in researching, creating, delivering, and tracking business and results-oriented digital adult learning programs. Experience in blended learning strategies. Proven delivery of outstanding results. Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quote, High persistency and resilience. Soft and Technical skills : Excellent project management skills ,Potential to evolve to a trainer with wider capabilities later on that will also comprise new hire training and new content development to use these platforms and develop an adoption mindset Proficient in PPT and Excel , Articulate content design tool experience Excellent verbal and written communication, Attention to detail is key, as content is highly visible within the organization , A learning and listening mindset Strategic analysis and planning, project management, excellent English language knowledge and skills (written and oral), IT knowledge and skills, proven impactful communication, presentation, persuasion, skills ability to work cross-functionally. Certified as trainer for the digital platforms VEEVA CRM , Veeva 4M and VEEVA ALIGN for all user roles (front and back-office).Ability to conduct research internally, to deliver content as needed, Business: Numerate and analytical skills; Ability to prioritize; Robust knowledge in Digital, IT and CRM; Financial acumen; Over achievement against set objectives; Ability to work on their own initiative and make quality decisions; Excellent interpersonal skills to communicate, present, persuade and argument among all GBUs teams and partners. Leadership: Leads by example and walks the talk; Role models Play-To-Win principles and behaviors: Engages others through active and impactful communication; Demonstrates a high level drive, passion and ambition for high performance; Challenges continuously the status quo; Develops fresh approaches in order to deliver results; Has we'll-developed time management skills, mastering in prioritizing tasks and planning own workloads to ensure deadlines and desired results are met. Networking: Is a strong relationship builder; Seeks out new opportunities; Demonstrates teamworking and shares best practices always; Has experience of successfully leading projects in multicultural environments and in a matrix organization. Education : Graduate/Postgraduate or Advanced degree in areas such as Management/Statistics/Decision Sciences/Engineering/Life Sciences/Business Analytics or related field (e.g., PhD / MBA / Masters) Languages : Excellent knowledge in English and strong communication skills - written and spoken Personal Characteristics: Hands-on, accountability, creativity, initiative, high persistence and resilience, stress management, learning agility, result orientation, ability to work on one s own, continuous improvement, listening skills, empathy to understand the needs of the different businesses within distinct geographies. Why chose us? Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it s through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, we'll-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and we'llbeing benefits including high-quality healthcare, prevention and we'llness programs and at least 14 weeks gender-neutral parental leave. Play an instrumental part in creating best practice within our Go-to-Market Capabilities.

About OnePay OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress. Tens of millions of Americans today are unbanked or underbanked, meaning they don t have enough money in savings to cover a minor emergency. They pay too much in fees, don t have access to credit at affordable rates, and have little ability to grow their wealth. OnePay s vision is to create a single app for consumers to save, spend, borrow, and grow their money, bringing our mission to life with simple and accessible banking, credit, and payments products that deliver a best-in-class experience to millions of customers. Our products include: Checking and high-yield savings accounts Domestic and international peer-to-peer payments Credit Builder and credit score monitoring Digital wallet / contactless payment solutions Buy-now-pay-later installment loans at Walmart Why do we have a right to winWe have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world s largest omnichannel retailer, and have an industry-leading multi-product value proposition all in addition to having some of the best people and talent in the industry. There s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us! The Role As we scale our customer operations organization, we're looking for an Instructional Designer to help bring our training experiences to life. In this role, you'll transform complex financial topics, product workflows, and service principles into clear, engaging, and learner-friendly content for our customer support and back office agent teams. you'll blend fintech service know-how with instructional best practices to create learning that sticks fueling performance, confidence, and great customer outcomes. This is a highly collaborative, hands-on role ideal for someone who s passionate about financial education, adult learning, and building scalable programs in a fast-paced, mission-driven environment This role is responsible for: Design with Impact: Create clear, engaging, and learner-first training materials using tools like Articulate Rise 360, Adobe Captivate, and LMS platforms. Apply adult learning and UX principles to develop intuitive, high-retention experiences. Deliver Diverse Learning Formats: Develop content across a variety of formats including instructor-led training (ILT), self-paced eLearning, team huddles, assessments, job aids, simulations, microvideos, and refresher modules. Make Complex Simple: Break down intricate financial and technical topics into scenario-based learning that is easy to understand and apply for both front-line and back-office agents. Collaborate Cross-Functionally: Partner with Operations, Product, and Subject Matter Experts to align learning goals with business needs and rollout timelines. Delivery: Own end-to-end execution and ensure training materials are developed accurately, on time, and to a high standard of quality with strong written US English and professional polish Ensure Excellence: Conduct thorough quality reviews, maintain version control, and uphold consistency in tone, clarity, and instructional effectiveness across all materials. Incorporate Feedback Evolve: Actively gather input from trainers, learners, and stakeholders to iterate and improve learning experiences over time. Stay Ahead: Research trends in instructional design, fintech, and learning technologies to continuously innovate and raise the bar on training quality. (Bonus): Experience working with US-based companies and familiarity with American customer service and learners is highly valued. You Bring bachelors or masters degree in Instructional Design, Education, Learning Technology, or a related field (or equivalent experience). 4+ years of experience in instructional design, curriculum development, or learning program creation ideally within a fintech, customer service, or startup environment. Proficiency in tools like Articulate Storyline/Rise 360, Adobe Captivate, LMS platforms, and visual or video editing tools (Canva, Vyond, Camtasia a plus). A passion for clear communication, financial literacy, and creating learner-first experiences. Strong project management and collaboration skills you're organized, proactive, and comfortable working cross-functionally. What We Offer Competitive salary, stock options, and benefits from Day 1 Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and we'llness programs Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays) Monthly transport and work-from-home allowances A high-growth, mission-driven, inclusive culture where your work has real impact

"Data Administration Ability to handle manage large amount of Confidential data Understanding of payroll function end to end End to end knowledge of payroll function (Data entry to final reconciliation and audits) Timely delivery of Payroll Handling Tier 2 3 queries (email, telephonic in person) Responsible for issue resolution involving vendors / upstream / down-stream processes Responsible for Accurate Timely Payroll Processing To act upon ad hoc payroll requests in a timely manner, without impacting the business. Ability to multi task to ensure completion Ensures adherence to policies and legislations Checks Controls Perform reconciliation to maintain the accuracy of payroll Adherence to compliance / statutory recovery (Tax / pension recovery / SOX, etc) Knowledge of statutory compliances of different countries. Ensure accuracy of records on the payroll system through thorough checks control reports. To maintain detailed audit trails for all activities, and maintain effective documentation with regard to each case. Reporting Analytics Responsible for using financial and operational data to analyze trends and financial impact to provide meaningful insight. Preparation of Management Operation Review Metrics on a monthly basis. Acts a central point of contact for data requests and reporting (across regions/countries/etc) Applies experience and judgment to perform analysis to identify any inconsistencies and abnormality Communication Internal External Communicate internally within the Organisation / departments for day to day operations Communicate and interact with Vendors, legislative bodies, Auditors, etc Education Level and other relevant experience Graduate in any discipline (Commerce preferred) 4-6 years of experience in processing payroll in a MNC company under medium / large scale industry Experience of processing payroll in remote environment Must have worked or processed payroll in multiple regions / countries Knowledge of statutory compliances of different countries. End to end knowledge of payroll function (Data entry to final reconciliation and audits) Knowledge Skills ( General Technical ) Basic Accounting knowledge Advance knowledge of MS office (Excel Skills - level 3) Experience in working in back office Good Analytical skills Excellent verbal written communication Other requirements Highly motivated Team player Flexibility to work in shifts Ability to handle large volumes

Responsibilities: * Manage office operations: computer operating, data entry ops. * Coordinate sales activities: follow ups, payment reminders. * Support back office functions: enquiries, backups.

"Data Administration Ability to handle & manage large amount of Confidential data Understanding of payroll function end to end End to end knowledge of payroll function (Data entry to final reconciliation and audits) Timely delivery of Payroll Handling Tier 2 & 3 queries (email, telephonic & in person) Responsible for issue resolution involving vendors / upstream / down-stream processes Responsible for Accurate & Timely Payroll Processing To act upon ad hoc payroll requests in a timely manner, without impacting the business. Ability to multi task to ensure completion Ensures adherence to policies and legislations Checks & Controls Perform reconciliation to maintain the accuracy of payroll Adherence to compliance / statutory recovery (Tax / pension recovery / SOX, etc) Knowledge of statutory compliances of different countries. Ensure accuracy of records on the payroll system through thorough checks & control reports. To maintain detailed audit trails for all activities, and maintain effective documentation with regard to each case. Reporting & Analytics Responsible for using financial and operational data to analyze trends and financial impact to provide meaningful insight. Preparation of Management Operation Review Metrics on a monthly basis. Acts a central point of contact for data requests and reporting (across regions/countries/etc) Applies experience and judgment to perform analysis to identify any inconsistencies and abnormality Communication Internal & External Communicate internally within the Organisation / departments for day to day operations Communicate and interact with Vendors, legislative bodies, Auditors, etc Education Level and other relevant experience Graduate in any discipline (Commerce preferred) 4-6 years of experience in processing payroll in a MNC company under medium / large scale industry Experience of processing payroll in remote environment Must have worked or processed payroll in multiple regions / countries Knowledge of statutory compliances of different countries. End to end knowledge of payroll function (Data entry to final reconciliation and audits) Knowledge Skills ( General & Technical ) Basic Accounting knowledge Advance knowledge of MS office (Excel Skills - level 3) Experience in working in back office Good Analytical skills Excellent verbal & written communication Other requirements Highly motivated & Team player Flexibility to work in shifts Ability to handle large volumes

Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Customer Oboarding Manager Role Purpose Customer Onboarding Managers are our customer champions, whose purpose is to lead, design and co-create world class, intuitive and memorable onboarding experiences. Our aim is to build the capabilities, focus and expertise needed to deliver our strategy to drive customer centricity, growth, engagement and advocacy for customers, our employees and our communities. The diversity of our customers has never been greater and as Customer Segments and Propositions team we are looking to welcome new colleagues from varied backgrounds across age, ethnicity, ability, gender, sexual orientation, experiences and religion. The Customer Onboarding Manager is a critical role that will support the delivery of Customer Segments and Proposition s strategy to seamlessly onboard our International and Domestic Customers (from apply now to account opened). This role is accountable for articulating our customer needs, designing and implementing the ideal customer onboarding journey, and ongoing optimizing of customer and business outcomes and operational efficiencies In this role, you will Drive Customer onboarding (from prospect to the first 90 days) design and delivery. Collaborate with the Markets and coordinating the work across multiple areas (e. g. Product, Segments (Emerging Affluent, Mass Affluent, $2 10 M GPB), Marketing, Channels, Compliance, Technology, Data Analytics, CLCM, Operations and Risk etc) to Ideate, design, implement the ideal- seamless, intuitive and efficient customer onboarding journey(s) across all channels (e. g. Digital, staff channels, 3rd party Channels Partnerships, etc ) including the legacy onboarding estate. Streamline existing processes and journeys, resolving pain points in the legacy journeys in readiness for demise, and ensuring the operational processes are fit for purpose to cover both internal requirements and minimise customer touch points. Use data and insights to map customer needs for the design and implementation of Onboarding Journeys Continuously monitor the consistent execution, performance and service levels Drive collaboration between the markets to capture the cross-market customer referrals. Responsible for creating the MI to map / benchmark the outbound referral opportunity and optimise the conversion of inbound referrals. Remit will extend beyond simply building and managing live strategic digital journeys, and will need to build focus on managing the risk and controls across the onboarding estate, as we'll as demising legacy estate to enable Future State Architecture Understand regulatory environment and responsible for ensuring adherence to HSBC internal standards, implement and observe Group Compliance Policy, and ensure timely implementation of recommendations made by internal/ external auditors and external regulators. Accountable for the customer experience within the Onboarding Journey by way of ongoing monitoring and improvements. Work closely with Technology and Operations to ensure the delivery of Customer and Operational SLAs (e. g. jNPS, Turn Around Time, etc ) Requirements To be successful in the role, you should meet the following requirements: 8+ years of experience with at least 3 years of experience in product/portfolio management Experience leading on new product development and commercialization, ideally with experience across digital and non-digital channels Excellent track record in driving a complex change agenda and working closely with technology to deliver journeys across geographies Knowledge of the various servicing journeys and related technology/ processes / operational support involved Experience of data analytics and their application in multi-channel programmes Excellent relationship building skills Experience of delivering change end to end (front digital front-end to back-office processes) Demonstrable resilience and persistence a can-do attitude Keep up with trends, reimagining how to generate value to the business. Obsessed about how to apply tech and data to solving business problems or finding new opportunities Demonstrated ability to develop innovative, creative solutions to difficult business problems. A proven ability to articulate complex issues concisely and in simple language to support problem analysis Demonstrated sound business judgment and timely decision making against a backdrop of conflicting strategic priorities Culturally sensitivity and appreciation of HSBC s global values Skills Strong stakeholder management skills Passionate about customer experience and engagement Advocate of Design Thinking to take an idea to done Strong strategy, analytical and problem-solving skills Experience translating business strategy and analysis into consumer facing digital products Team leadership people management skills Strong thought leadership and influencing skills

Generate reports, store completed work in designated locations and perform backup operations. Scan documents and print files, when needed. Keep information confidential. Respond to queries for information and access relevant files. Required Candidate profile Typing speed and accuracy. Knowledge of correct spelling, grammar and punctuation. Attention to detail. Confidentiality. Organization skills, with an ability to stay focused on assigned tasks. Perks and benefits Flexible work arrangements.

PLSH Salon By Hairdressers is looking for Front Desk Executives to join our dynamic team and embark on a rewarding career journey Reporting to management and performing administrative duties. Answering telephone calls, as well as screening and forwarding calls. Scheduling and confirming appointments, meetings, and events. Welcoming and assisting visitors in a friendly and professional manner. Handling basic inquiries and sorting mail. Copying, scanning, and filing documents. Monitoring office supplies and ordering replacements. Keeping the reception area tidy and observing professional etiquette. Performing other administrative tasks, if required.

Bharat Financial Inclusion is looking for Divisional Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Job Title: Senior Associate Work Type: Permanent Location: DLF Cyber Park - Gurgaon It s more than a career at NAB. It s about more meaningful work, more global opportunities and more innovation beyond boundaries . Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you ll be recognised and rewarded for your contribution in return. You ll have our support to excel for our customers, deliver positive change for our communities and grow your career. NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues. At NAB India, we re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

Agent shall provide online customer service support to the application users of the Customers ( Users ), that consists of the following: handling back office tickets and providing 24 hours a day and 7 days a week online enquiry and chat services to Users handling Users enquiries, advice and suggestions via email or online tools supporting other business units by liaising with the relevant teams from the Customer s end, accurately documenting Users requests and advice provided to Users, and providing feedback on the cases in the form of documentation handling Users complaints, special cases or completing ad hoc tasks as required by Customer Be proactive, readily available as per schedule for incoming chats and answer them promptly Meet and Exceed the customer expectations, service level and respective targets as agreed, including the customer satisfaction, productivity and quality. Utilize support tools and resources necessary to provide the services at a high level on chats. Proactively identify the improvements to the products and services, raise an alarm whenever there is a bottleneck which hampers the user experience. Qualifications Following are the requirements: Should be able to work with minimum supervision in a WFH model Candidate should have enough space at his home to have an ergonomic set up for a chair and a table, with good speed of

Company: Marsh Description: Ensures timely and accurate production/processing of complex documents/information (includes report preparation) Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships Adheres to Company policies and performance standards Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Job Summary Process Associate is responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of identified mentor/lead. The incumbent is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement. Competencies: Ability to understand the basic nature of the domain and relating that to entire value chain of mortgage and title insurance solutions, Time Share property, Claims Servicing & Claims Prevention etc. Working knowledge in all the Business Applications related to Processes. Ability to Retrieve relevant information using appropriate Online Business-related Websites Ability to use these tools to perform required search and collate information. Ability to identify ad notify team members and leads in case of rule break in the tool. Ability to Process Simple, Medium and High complexity tasks Ability to Create process related reports within the desired timeframe that is expected Follow the set guidelines/framework while structuring all work products Ability to provide implementable recommendations basis the gaps and problems identified Ability to identify process gaps and/or recommend improvement ideas (Ex - Kaizens) Maintain compliance to the Quality metrics Ability to display the culture of FTR (First Time Right) While processing orders Ability to understand the explicit and implicit need of the customer and deliver to meet / exceed the expectations consistently Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively Ability to comprehend and come up the learning curve required to do his tasks as per the defined training timelines/training schedule using the right resources Technical Skills: Should have basic knowledge of MS office (Word, Excel & Power-point) Should have basic knowledge of Mortgage and Accounting principles Educational Qualification and Experience: Minimum of 15 years of formal education - Diploma/Graduate (Commerce/Art/Business Administration) Professional work experience of 1 year.

Working knowledge in Ms Office is must. Purchase coordination is preferable.

• Strong data entry and computer navigation skills. • Typing speed of at least 20 words per minute. • Proficiency in Microsoft Office products. • Good oral and written communications skills.

As a Back Office Executive, your primary responsibility will be to ensure the seamless execution of back end operations. Your tasks will include generating E-way bills, coordinating with the delivery team, and maintaining accurate stock records.

Role & responsibilities Coordination & Communication: Working with other departments to facilitate smooth workflow, ensure efficient operations, and maintain communication between teams. Data Management & Record Keeping: Accurately recording and updating information in databases, maintaining organized files, and ensuring data integrity. Administrative Tasks: Assisting with general administrative duties like scheduling, preparing reports, and managing correspondence. Customer Support: Responding to inquiries, resolving issues, and providing information to customers or clients, sometimes as a point of contact. Proficiency in Office Software: Familiarity with MS Office suite (Word, Excel, PowerPoint) and other relevant software. Attention to Detail: Accuracy and thoroughness in data entry, record-keeping, and other tasks. Candidate Preference English Medium Candidate with fluent English communication & English writing skills .