2825 Back Office Jobs - Page 41

Responsibilities: * Process data using computer software * Maintain confidentiality at all times * Manage back office operations efficiently * Prepare reports using Excel & Access Accessible workspace Over time allowance Annual bonus Performance bonus

Opportunity as a Transaction Processing ( Backend ) - Airoli - Night Shifts ( 5:30 PM to 3 :00 AM ) Company - Accenture Designation - Transaction Processing Representative Location - Airoli Shifts - US Shifts 5:30 PM to 3:00 AM Offered CTC - 20100 Gross 16000 In hand It is a Non voice/ mail support/ chat support Both the ways Cabs will be provided. Job Description :- Perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems. Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work. We need fresher with good communication. Interested candidates please send your updated resume on fzshaikh@eteaminc.com

Primary telephonic Verification/filtration/identification of leads generated thru online channels by speaking with the prospective customers Upload real time data of properties with description, as provided by the sourcing team.

ThoughtPad InfoTech is looking for Intern to join our dynamic team and embark on a rewarding career journey Support assigned departments by assisting with daily tasks, data entry, research, documentation, and project coordination Participate in meetings and training sessions to gain industry knowledge and hands-on experience Collaborate with team members on various assignments, contributing fresh ideas and enthusiasm Maintain professionalism, meet deadlines, and adhere to company policies while developing practical skills relevant to the field

Job Description Designation: Art Support Executive Experience e: 0 -1 year Full time / Part time : Full time Education: 10th, +2, UG Any Graduate Any Specialization DESCRIPTION MIS comprehension. Documenting historical behavior of client. Maintaining SLAs Upload/Download the orders from the client servers Import the orders into the internal system in order to have a poised flow of production. Acknowledging emails to the client directly. PROFICIENCY Written and verbal communication skills. Good system knowledge and a expertise in MS office. High energy levels, drive and resilience. Ability to work under constant pressure. A smart, hardworking, ambitious, and Ability to Learn, Flexibility & Adaptability.

Vikas Developers is looking for Receptionist to join our dynamic team and embark on a rewarding career journey Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock Update calendars and schedule meetings Arrange travel and accommodations, and prepare vouchers Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Lucknow Institute of Technology is looking for Office Assistant to join our dynamic team and embark on a rewarding career journey An Office Assistant is a support role responsible for providing administrative and clerical services to an organization The following is a list of common responsibilities for an Office Assistant:1 Answering and directing incoming phone calls, responding to emails and greeting visitors2 Performing data entry and record keeping tasks3 Filing and organizing paperwork and documents4 Scheduling appointments, meetings and travel arrangements5 Performing basic bookkeeping and financial tasks6 Assisting with preparing reports, presentations and correspondence7 Maintaining office supplies and equipment8 Performing ad-hoc administrative tasks as requiredThe ideal candidate for this position should have strong organizational and communication skills, be proficient in Microsoft Office and be able to work well in a fast-paced environment

Medybiz Pharma is looking for Tele Counsellor to join our dynamic team and embark on a rewarding career journey We are seeking a compassionate and skilled Tele Counsellor to join our team As a Tele Counsellor, you will provide remote counseling services to individuals in need of emotional support, guidance, and assistance Using various communication channels, you will listen to clients' concerns, provide empathetic counseling, and offer appropriate guidance to help them navigate personal, emotional, or mental health challenges Responsibilities:Conduct telephonic or video counseling sessions with individuals seeking emotional support and guidance Create a safe and supportive environment for clients to express their concerns and emotions Listen actively and empathetically to clients' concerns, demonstrating understanding and compassion Assess clients' needs, identify underlying issues, and develop personalized counseling plans Provide guidance, coping strategies, and tools to help clients manage their emotions and improve their well-being Offer crisis intervention and risk assessment for clients in immediate distress Collaborate with clients to set goals and track progress towards positive outcomes Maintain accurate and confidential client records, documenting session notes and treatment plans Stay up-to-date with current counseling techniques, mental health practices, and relevant regulations and ethical standards Participate in supervision, training, and professional development opportunities to enhance counseling skills Collaborate with other healthcare professionals or external organizations for referrals when necessary

Medybiz Pharma is looking for Tele Caller to join our dynamic team and embark on a rewarding career journey Studying the details of each offering and remaining abreast of updates to these offerings. Obtaining and updating lists of individuals' contact details. Calling active and budding clients to encourage the purchase of items. Addressing Noting important details of each conversation. Communicating verbal acceptances of offers to our sales team for closing. Recording all successful and unsuccessful attempts to close sales. Attending regular team meetings to clarify progress and performance-related expectations. Conducting each of your functions with the utmost respect, regardless of others' dispositions

Company Summary "First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill First Americans business requirements. Our priorities are our employees, customers, and shareholders - in that order. First American (India) has been ranked amongst Indias Best Companies To Work For 2023: Listed amongst the Top 100 by Great Place To Work India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices. Specialized Business helps homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals close transactions. Specialized Business Functions, services Direct, Agency customers and Third-Party affiliates in the areas of Escrow, Settlement, Closing, Funding and Title Services. Job Summary General Description Responsible for conducting tasks audits, as per the business needs. Provides insights, risk management and technology expertise. Essential Functions Meet Process Key Performance Indicators Perform audits spanning a variety of process complexity Identify and execute on remediation efforts Assist with quality test script production and execution. Maintaining compliance with company and legal standards. Attend production calls with Business as needed. Deliver reports and recommendations based on completed and assisted efforts Support Risk Project Teams and others as identified Experience on US Mortgage and Title products is a must. Key Performance Indicators Completed Process Tasks Completed Tasks Turnaround Time Issues Tracking Other KPI s as assigned Key Competencies Critical thinking Planning and organizing Production Support Performance management Auditing and reporting techniques US Mortgage Advanced. Knowledge on Loan Documents Some operational auditing, business process improvement Strong interpersonal and communication skills, including ability to articulate briefly. Strong analytical, audit, and investigative skills Experience Any Graduate Experience in US Mortgage and Title documents Preference to Default Loan Servicing Experience

Sales Development Representative Location: Hyderabad, India. Employment Type: Full-Time; Salaried. Compensation: Base Salary, Bonus, Medical, etc. Job Description About Us: At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and Code-Free connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor intensive paper-based processes for maintenance, operations, & supply chain. The industrial front-line workers are empowered with a suite of highly reconfigurable mobile apps, while the back-office has real-time visibility into the front-line workforce with better planning, scheduling, adoption monitoring and actionable insights. Some of the world s largest brands such as Newmont Mining, Dominion Nuclear, Hess, Shell, UNICEF, ConocoPhillips, Reckitt Benckiser are digitally transforming their back-office and front-line industrial worker experiences. We are saving companies millions of dollars by improving their asset uptime, productivity, safety, and talent challenges, while delivering jobs better, faster, cheaper and safer. We are backed by Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation of investing and building some of the worlds "Unicorn" brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harrys, Ola, Flipkart, Freshworks and many more!. Recently in May 2023 Innovapptive raised a Series B investment led by Vista Equity Partners ("Vista"), a leading global investment firm focused exclusively on enterprise software, data and technology-enabled businesses. Existing investor Tiger Global Management also participated in the round. Vista is a leading global investment firm with more than $96 billion in assets under management as of December 31, 2022. The firm exclusively invests in enterprise software, data and technology-enabled organizations across private equity, permanent capital, credit and public equity strategies, bringing an approach that prioritizes creating enduring market value for the benefit of its global ecosystem of investors, companies, customers and employees. The Role The Sales Development Representative will play an integral role in driving the growth of our customer base and revenue through generating qualified leads for the sales team. This is an excellent opportunity to break into the high-tech sales industry or take your sales career to the next level. The SDR is to generate through prospecting techniques, an average of 20-30 meetings per month. If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications: How You Will Make an Impact: Research targets companies and key decision makers to identify their business challenges and need for Innovapptive solutions. Write compelling emails and tell engaging stories that leave prospective customers wanting to learn more about the value of our products. Qualify accounts for short- and medium-term opportunities. Accurately update Customer Relationship Management (CRM) software with customer data. Schedule opportunities to engage with prospects and members of the sales team. Collaborate with sales and marketing to continuously improve our lead generation and follow up process. Other duties as assigned. What You Bring to the Team: To be successful in this role, we believe that you need to possess the following attributes. Bachelor s degree in Computer Science, Software Engineering, or related field (or equivalent work experience). Prior experience of 2+ years as a SDR for enterprise SaaS company is a plus This role is open for 1+ years experience from Tier-1 engineering and management colleges Proficient communication both written and oral Detail oriented and diligent Must thrive in a fast-paced competitive environment Excellent organization and analytical skills What We Offer above work: A positive, open, and highly-innovative environment and team. Entrepreneurial spirit with unlimited opportunity to grow. Opportunity to work with leading global brands on exciting and impactful projects. Competitive Base Pay. Best of plan on Vacation & Paid Time Off. Provision of Medical Insurance for family - self, dependent, spouse, dependent children, parents/parent-in-laws. Paid Maternity and Paternity leave. Bi-annual reviews to ensure transparency and promote high performance culture. OKR Driven Performance Development Environment. Learning & Development - access to a wide range of e-Learning courses (technical, Product, Process, etc.,). A host of Interest Groups/Clubs for Book Reading, Toastmasters, Sports - Cricket, Volleyball, Throw-ball, Badminton, TT, Music. Innovapptive does not accept and will not review unsolicited resumes from search firms.

Job Summary Role Overview We are seeking a dynamic and experienced leader for our Accounts Receivable Team. This role is pivotal in driving operational excellence, ensuring compliance, and fostering a high-performance culture. The ideal candidate will bring strong domain expertise, leadership capabilities, and a continuous improvement mindset. Key Responsibilities Operational Leadership Manage day-to-day operations of the AR Accounting process, ensuring timely and accurate execution. Conduct daily team huddles and regular performance reviews. Monitor KPIs and SLAs; generate and present operational reports to stakeholders. Lead weekly/biweekly calls with onshore partners to address updates, issues, and escalations. Process Excellence & Compliance Identify process gaps and drive continuous improvement initiatives. Conduct root cause analysis (RCA) for errors and implement corrective actions. Ensure adherence to ISMS policies and business continuity plans. Maintain and update Desktop Procedures (DTPs) in line with audit requirements. People & Performance Management Guide and mentor team members; support their Individual Development Plans (IDPs). Conduct performance reviews, provide feedback, and manage low performers. Foster a culture of recognition, engagement, and collaboration. Support recruitment efforts and onboarding of new team members. Stakeholder Management Ensure timely communication of escalations, process changes, and feedback from the onshore team to relevant internal stakeholders. Support the onshore team during audits, month-end close, and other critical accounting cycles by providing accurate and timely data. Build strong working relationships with onshore process Team to foster trust, transparency, and continuous improvement. Coordinate with onshore teams to align on best practices, standard operating procedures, and compliance requirements. Required Skills & Qualifications Bachelor s degree in commerce, Finance, or related field (MBA preferred). 8+ years of experience in Accounts Receivable or Finance Shared Services. Proven experience in leading teams and managing operations in a global environment. Strong knowledge of AR processes including Cash Application, Billing, Customer Maintenance, Refunds, and Write-offs. Proficiency in MS Office and ERP systems (SAP/Oracle preferred). Excellent communication, analytical, and problem-solving skills.

Kanakia International School is looking for Front Desk Executive to join our dynamic team and embark on a rewarding career journey Reporting to management and performing administrative duties. Answering telephone calls, as well as screening and forwarding calls. Scheduling and confirming appointments, meetings, and events. Welcoming and assisting visitors in a friendly and professional manner. Handling basic inquiries and sorting mail. Copying, scanning, and filing documents. Monitoring office supplies and ordering replacements. Keeping the reception area tidy and observing professional etiquette. Performing other administrative tasks, if required.

Role & responsibilities Efficiency and time planned out put results, hard working candidates Preferred candidate profile Written/Spoken English is a must and experienced (2-5 years ) computer literate. Transportation allowance will be provided. holidays, leaves as per company policy.

Processing orders from placing to being closed within the SLA ensuring no delays bearing in mind customer experience and satisfaction. Qualification Experience: Technically qualifies and good logical and reasoning abilities. Additional experience of Back office order processing with Telecom Operator in Enterprise / Corporate Telecom order Processing a further plus. Person shall be honest and with high integrity. Cool and calm personality, hands-on in excel sheets and other office solutions Young Person with good skills in various applications like billing systems, CRM, Citrix etc. Good written English skills High convincing oral and inter-personal skills to get work done from associated team. Think on feet to handle situations. Good IQ level ability to fast grasp things and execute. Project way of working and strong sense of Target Orientation to support during month end and quarter end pressures. Good Opportunity to work in stable and fast-growing company. The grooming mentor-ship/guidance of Bosses will add huge value to you as core team is with 20 + years of Experience holders. Person shall be instinctive and proactive to aggressively manage work. Must be expert in Bill analysis and accordingly upgrade existing customers services. Handling customer inquiries. Deals with complaints, TTs, problems and requirements of potential customer in order to ensure customer satisfaction and long-term relationship between the customer and the company Ensuring that all work is delivered on time and to the Team Manager and Managements satisfaction. Maintains quality service by establishing and enforcing organization standards. Must be able to take challenges and support to achieve sales target of department. Responsibilities and Duties: Back office tasks, order processing. Maintaining daily SLA and Follow up of old cases, Proactiveness to manage the orders and close open items. Alignment with other internal teams to get the orders delivered in record time. Maintain daily productivity and Target Quality. Ensuring 100% adherence to Client and company policies on a daily basis. Dealing with Escalations/complaints of customers and internal queries of the team with in the system. Communicating to the customers and internal team to close the orders through emails and Calls. Proficient with tools like Tools: Microsoft Office (Excel, Word, PowerPoint Outlook) Fully focused to deliver a delightful customer experience to all current customers base and new prospects Skills and Qualifications: Ability to perform repetitive tasks while maintaining speed of work and attention to detail

The resource should have the below skills: Business Analyst - 7 to 10years experience in Capital markets or global treasury . Knowledge of capital markets & financial instruments Equities, Derivatives, Fixed Income, FX . Understanding of Investment Banking and Asset Management - Front, Middle & Back Office functions. Asset management experience of Trading Compliance rule coding & testing is strongly preferred, but other experience within Asset Management industry is acceptable Financial industry knowledge within investments and distribution highly desired (i.e., understanding of investment process, capital markets, fixed income, equities Sound knowledge on Database SQL querying. Should be a strong team player Excellent communication skills - written & verbal. Should be able to create good documentation and correspond on functionalities & issues concisely. Should be able to articulate well during discussions. Should be able to work with tight deadlines Confident of interacting with business users and various stakeholders. Responsibility: Should be able to work with tight deadlines Confident of interacting with business users and various stakeholders. Skilled at using MS Excel, Word, PowerPoint & Visio. Apply Now Apply For Job

For our client, a company into music business, we are looking for an executive. Good accounting knowledge, Tally, GST, Taxation, TDS. Manage bank, trial balance, petty cash, payments. SALARY UPPER LIMIT IS 4 L depending on your skill sets. Required Candidate profile EXCELLENT ENGLISH Communication & presentation skills. At times client interaction is required hence this skill. Good in accounting, & Backoffice support Immediate Joining. Office is at Andheri(W)

Content Marketing Manager Location: Hyderabad, India Employment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, Benefits Job Description About Us: The Role Innovapptive has been growing rapidly as our Connected Worker Platform becomes the software of choice for industrial companies across the globe. We are now ready to double down and hit the accelerate button and increase our market penetration. We are looking for a Content Marketing Manager to join our expanding Demand Generation team. This role will report directly to the Sr. Director of Demand Generation and will work closely with other members of the Marketing team. The Content Marketing Manager will work collaboratively to manage and support all search engine optimization and social media activities. This role includes overseeing and supporting various Content Marketing initiatives aimed at enhancing rankings across major search networks with the ultimate goal of maximizing ROI. This role is perfect for someone who has entrepreneurial drive and Content Marketing experience! You will directly contribute to the growth of Innovapptive. How You Will Make an Impact: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Develop a data-driven content strategy: Create a long-term and short-term content publishing calendar aligned with business goals and marketing campaigns, incorporating insights from the audit and competitor analysis. Conduct a comprehensive content audit: Analyze existing content for brand voice, relevance, and optimization. Identify content gaps & opportunities: Research competitors and industry trends to discover content gaps and relevant topics. Content creation & management: Write captivating product landing pages, comparison pages, blog posts, articles, white papers, case studies, ebooks, and other formats, and manage a team of freelancers/internal team writers, all ensuring adherence to brand voice and messaging guidelines. Monitor & optimize content performance: Track performance through online tools like Google Analytics, SEMRush, HubSpot Marketing. Ensure legal compliance (e.g., copyright and data protection). Stay updated on industry trends to generate new ideas and attract audiences. Cross-Team Collaboration: Build strong relationships with marketing, sales, and product teams. Align content with the needs of various teams and contribute to overall marketing strategy. Contribute to broader marketing strategy: Participate in brainstorming sessions, stay informed about B2B SaaS trends and competitor analysis, and track marketing KPIs, reporting on content performance to stakeholders Content Distribution: Develop a distribution plan to ensure content reaches the target audience through various channels. Leverage social media, email marketing, and other platforms for content promotion. Lead Generation: Create content that serves as lead magnets, attracting and nurturing leads throughout the buyers journey. Collaborate with demand generation teams to align content with lead generation goals. Thought Leadership: Establish the brand and key individuals as thought leaders in the industry through insightful and valuable content. Develop documentation, tutorials, and webinars to enhance customer knowledge. What You Bring to the Team: Ideal Candidate The ideal candidate is a highly energetic, passionate, and purpose-driven executive that wants to make a significant impact on the world. The ideal candidate will work in a fast-paced, dynamic, and data-driven organization and is obsessed with search engine optimization. Qualifications 6-9 years of content marketing experience, preferably in B2B software/SaaS products and services or other relevant B2B industries. Leadership experience in a content marketing role is a plus. Proven track record of creating, optimizing, and repurposing content that supports the entire marketing and sales funnel, demonstrating a quantifiable impact on revenue (e.g., increased leads, improved conversion rates). Excellent storytelling and editing/proofreading skills are essential. Strong understanding of SEO best practices and experience with relevant content analytics tools (e.g., Google Analytics and SEMrush). Proficiency in a content management system (CMS) used by your company (e.g., WordPress, HubSpot). Ability to collaborate effectively with a remote team. Exceptional communication skills and the ability to work collaboratively across departments. Creative and strategic thinker, capable of developing innovative content marketing strategies. Strong leadership skills with experience managing and mentoring a team. What We Offer: A positive, open, and highly-innovative environment and team Entrepreneurial spirit with unlimited opportunity to grow Opportunity to work with leading global brands on exciting and impactful projects Competitive Base Pay Best of plan on Vacation & Paid Time Off. Provision of Medical Insurance for family - self, dependent, spouse, dependent children, parents/parent-in-laws Paid Maternity and Paternity leave Bi-annual reviews to ensure transparency and promoting high performance culture OKR Driven Performance Development Environment Learning & Development - access to wide range of e-Learning courses (technical, Product, Process, etc.,) A host of Interest Groups/Clubs for Book Reading, Toastmasters, Sports - Cricket, Volleyball, Throw-ball, Badminton, TT, Music

Optimistik Infosystems is looking for Business Support Executive to join our dynamic team and embark on a rewarding career journey Administrative Support: Provide administrative assistance to executives or teams within the organization This may include managing calendars, scheduling meetings, preparing documents, and handling correspondence Data Management: Maintain and update databases, spreadsheets, and other business records Organize and manage data to ensure accuracy and accessibility for decision-making and reporting purposes Documentation and Reporting: Prepare and maintain business-related documents, reports, and presentations Assist in generating reports, analyzing data, and preparing summaries for management review Communication and Correspondence: Handle internal and external communication, including emails, phone calls, and written correspondence Liaise with clients, customers, and other stakeholders to address inquiries, provide information, and resolve issues Project Coordination: Assist in coordinating and monitoring project activities Track project timelines, deliverables, and milestones Collaborate with team members to ensure projects are progressing according to plan Process Improvement: Identify opportunities for process improvement and efficiency enhancement Collaborate with relevant teams to implement improvements, streamline workflows, and optimize business processes Event Planning and Coordination: Assist in organizing and coordinating company events, conferences, or meetings This may include venue selection, logistics arrangement, coordination with vendors, and attendee management Financial Support: Provide support in financial activities, such as expense tracking, invoice processing, and budget monitoring Assist in preparing financial reports or statements as required Relationship Management: Maintain positive relationships with clients, vendors, and other external stakeholders Ensure prompt and professional communication, address queries, and provide assistance when needed Cross-Functional Collaboration: Collaborate with different departments or teams within the organization to support cross-functional projects or initiatives Foster a collaborative and supportive work environment

Christ Academy Institute for Advanced Studies is looking for Receptionist to join our dynamic team and embark on a rewarding career journey Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock Update calendars and schedule meetings Arrange travel and accommodations, and prepare vouchers Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Chariot Beach Resort is looking for Receptionist to join our dynamic team and embark on a rewarding career journey Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock Update calendars and schedule meetings Arrange travel and accommodations, and prepare vouchers Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Ensuring and providing flawless, upscale, professional, and high-class customer service experiences Analysing customer feedback and providing strategic direction to continuously improve overall rating Responding to customer needs and anticipating their unstated ones. Attending customer inquiries, and also answering inquiries over the phone and Mail. Who are we looking for Excellent communication skills Strong listening skills Superior organizational skills

Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo Key Responsibilities - Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. - Collect all closed work orders to close the calls. - Produce reports based on the data collected, through produced work orders, for Sodexho and the Client - Receive and answer all incoming calls/mails/papers reporting complaints or work requests - Log in the call through the software, which in term generates work orders Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes - Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations - Maintain the confidentiality and security of all data and information relating to the facility - Maintain professional appearance at all times Qualification : - HSC/equivalent or Diploma holder or Graduate - Minimum 2 years experience in any facility management company or in a hospitality industry. - Excellent knowledge of Word and Excel - Excellent customer service skills - Excellent communication skills - Ability to deal with various types of people - Effective time management skills - Ability to work under pressure

Responsible for coordinating all work requests coming in through email, phone or any other form of communication regarding the services provided to the client by Sodexo Key Responsibilities Collaborate with other members of the Sodexo on site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. Collect all closed work orders to close the calls. Produce reports based on the data collected, through produced work orders, for Sodexho and the Client Receive and answer all incoming calls/mails/papers reporting complaints or work requests Log in the call through the software, which in term generates work orders Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations Maintain the confidentiality and security of all data and information relating to the facility Maintain professional appearance at all times Qualification : HSC/equivalent or Diploma holder or Graduate Minimum 2 years experience in any facility management company or in a hospitality industry. Excellent knowledge of Word and Excel Excellent customer service skills Excellent communication skills Ability to deal with various types of people Effective time management skills Ability to work under pressur

Responsible for coordinating all work requests coming in through email, phone or any other form of communication regarding the services provided to the client by Sodexo Key Responsibilities Collaborate with other members of the Sodexo on site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. Collect all closed work orders to close the calls. Produce reports based on the data collected, through produced work orders, for Sodexho and the Client Receive and answer all incoming calls/mails/papers reporting complaints or work requests Log in the call through the software, which in term generates work orders Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations Maintain the confidentiality and security of all data and information relating to the facility Maintain professional appearance at all times Qualification : HSC/equivalent or Diploma holder or Graduate Minimum 2 years experience in any facility management company or in a hospitality industry. Excellent knowledge of Word and Excel Excellent customer service skills Excellent communication skills Ability to deal with various types of people Effective time management skills Ability to work under pressur