Back Office Executive(Females Only)

Location: Khar West, Mumbai (On-site)
Salary Range: Up to INR 3 LPA
Working Days: Monday to Saturday (6 days/week)
Timings: 10:00 AM – 7:00 PM

About the Company:
Our client is a prestigious cosmetic dermatology clinic with over 19 years of excellence. Renowned for its premium service and personalized care, the clinic is led by a celebrated celebrity dermatologist and serves a discerning clientele that expects the highest standards in aesthetic and dermatological care.

Company Vision:
Delivering timeless beauty through personalized dermatology.

Why This Role is Exciting:

• Play a vital role in supporting high-end clinical operations behind the scenes.
• Be part of a trusted, premium brand in the luxury skincare and wellness space.
• Gain hands-on experience with high-efficiency workflow systems and elite service practices.
• Build skills in managing sensitive information, client data, and operational coordination.

Key Responsibility Areas (KRAs):

• Maintain and update patient records, ensuring accuracy and confidentiality
• Support appointment scheduling and ensure timely reminders/follow-ups via calls, WhatsApp, or email
• Prepare daily and weekly MIS reports to track patient flow, appointments, and clinic efficiency
• Coordinate internally with the front desk and clinical team to ensure smooth operations
• Manage billing support, document printing/scanning, and record filing
• Track inventory of office and clinic supplies and raise alerts for stock replenishment
• Handle feedback collection and escalate concerns promptly to the clinic manager
• Ensure all administrative SOPs are followed consistently

Key Performance Indicators (KPIs):

• Data Accuracy: All patient and billing records updated with 100% accuracy in clinic systems
• Operational Support: Appointment schedules managed without overlap or delay
• Communication: Reminders and follow-ups dispatched on time with professional tone and clarity
• Efficiency: MIS reports and inventory logs submitted without delay or errors

Who We’re Looking For:

• Minimum HSC or Graduate
• 1–3 years of experience in a clinic, hospital, wellness center, or corporate back office
• Proficient in MS Office / Google Sheets, email, and basic computer operations
• Organized, detail-oriented, and discreet with sensitive information
• Fluent in English and Hindi
• Calm, dependable, and proactive in a fast-paced environment

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Schedule:

• Day shift

Application Question(s):

• Current CTC?
• Expected CTC?
• Notice Period?

Experience:

• Back Office in Hospitality Background: 1 year (Required)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person