Back Desk Manager

As a Back Desk Manager at SMR Jewels, your role will be crucial in maintaining the smooth operations of both the front and back desks. You will play a key part in assisting clients, ensuring a welcoming environment, and contributing to the efficient day-to-day functioning of the store. Your long-term vision, dedication to customer service, and strong interpersonal skills will be essential in this role. Key Responsibilities: - Manage daily front and back desk operations, coordinating effectively between the two areas. - Greet and assist clients professionally, addressing inquiries and providing information about jewelry collections. - Maintain a clean, organized, and welcoming showroom and office space for customers and visitors. - Provide high-quality customer service, building relationships and ensuring positive client experiences. - Handle scheduling, documentation, and other administrative tasks to support back-office functions. - Acquire and maintain an in-depth knowledge of SMR Jewels" products to offer accurate information and recommendations to customers. - Collaborate closely with the team to ensure smooth and efficient operations, fostering a positive work environment. Required Skills & Qualifications: - A professional and polished appearance for direct client interaction. - Strong verbal and written communication skills to engage effectively with clients and team members. - Reliability, punctuality, and excellent time management skills. - Freshers with a long-term vision are welcomed to contribute to the company's success. - A friendly and approachable attitude to create a supportive atmosphere for clients and colleagues. - Strong attention to detail to manage multiple tasks while upholding service standards. Preferred Qualifications: - Experience in retail, customer service, or administrative roles is advantageous. - Interest or background in jewelry and design is a plus. In addition to the role responsibilities, SMR Jewels offers opportunities for career growth in the jewelry industry, continuous training for skill enhancement, a dynamic and collaborative work environment, and a platform to pursue a lasting career in the jewelry industry.,