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Customer Support Lead Aftershoot

7.0 - 11.0 years

0 Lacs

delhi

On-site

As a Customer Support Lead at Aftershoot, you play a crucial role in building, guiding, and scaling the global Support team to ensure high-quality support, handling escalations, and keeping customers delighted. Your mission is to lead the team while working alongside them in the trenches, ensuring smooth shifts, and providing actionable insights to improve support operations. **Role Overview:** As the Customer Support Lead, your responsibilities include: - Owning the entire support operations, from day-to-day queue management to long-term process improvements. - Scheduling and managing shifts to ensure round-the-clock coverage and balanced team bandwidth. - Leading and mentoring the Support ...

Posted 2 months ago

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