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3.0 - 5.0 years
5 - 9 Lacs
Kolkata
Work from Office
Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: Fullstack Java Enterprise. Experience: 3-5 Years.
Posted 2 weeks ago
3.0 - 5.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: Enterprise Platform Engineering Python. Experience: 3-5 Years.
Posted 2 weeks ago
2.0 - 7.0 years
10 - 14 Lacs
Bengaluru
Work from Office
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview Conducts analysis, design, evaluation, modification, testing and implementation of enterprise wide systems (e.g., Oracle, SAP, Baan, PeopleSoft) across functional areas. Conducts analysis of systems specifications and uses the latest analysis/diagramming tools to represent business/technical processes. Develops conversion and system implementation plans. Prepares and obtains approval of system and programming documentation. Recommends changes in development, maintenance and system standards. Coordinates system upgrade activity. Trains user personnel in the conversion and implementation of the system. Desired Candidates 2+ years of experience in IoT support or related field Hands-on experience with the Thingworx platform, including troubleshooting mashups and services Proficiency in JavaScript and basic understanding of PostgreSQL Familiarity with manufacturing concepts such as workstations, quality inspections, Statistical Process Control (SPC), Overall Equipment Effectiveness (OEE), and Manufacturing Execution Systems (MES) Basic understanding of data analytics and visualization in manufacturing contexts Strong troubleshooting, problem-solving and analytical skills Excellent communication abilities, both written and verbal Ability to explain technical concepts to non-technical stakeholders Experience in providing remote support and troubleshooting Familiarity with agile methodologies and ticketing systems Basic understanding of cybersecurity principles in IoT environments ITIL expertise and experience is a plus Roles & Responsibilities Provide technical support for Thingworx IoT applications in production environments Troubleshoot and resolve issues related to Thingworx mashups and services Interpret and maintain existing JavaScript code within Thingworx services Collaborate with development teams to implement fixes and improvements Monitor system performance and propose optimizations Create and maintain documentation for support processes and procedures Provide guidance on best practices for using Thingworx in manufacturing contexts Contribute to continuous improvement initiatives for IoT solutions Competencies TE Connectivity plc (NYSETEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at and on, , and We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority! Competitive Salary Package Performance-Based Bonus Plans Health and Wellness Incentives Employee Stock Purchase Program Community Outreach Programs / Charity Events IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.
Posted 2 weeks ago
1.0 - 5.0 years
3 - 7 Lacs
Noida
Work from Office
Responsibilities: * Collaborate with cross-functional teams on project delivery. * Manage customer relationships through effective communication. * Analyze sales data to optimize VoIP solutions.
Posted 2 weeks ago
3.0 - 8.0 years
5 - 10 Lacs
Gandhidham
Work from Office
Designation: Account Manager - Sales What's the Role? As an Account Manager, you will be part of a dynamic team, driving value and forging long-term relationships with key customers. This is a B2B sales role, centered on high-level customer consultation. You'll help shape the future of construction with Hilti's innovative solutions. You ride the iconic Hilti red car, equipped with our latest products, ready to solve customer problems and Make Construction Better. Key Roles & Responsibilities: Develop and implement strategies for key account growth, turning customers into business partners. Build strong relationships with key accounts, and take the lead to drive a top-down approach Proactively identify and capture new business opportunities within your territory Visit Customer Jobsites and Offices, analyze customer needs and provide efficient solutions and technical support. Deliver focused product demonstrations & Seminars and ensure customers see the value in our solutions. Plan and execute sales activities using our CRM system to ensure high data accuracy, call quality and productivity. Maintain detailed records of customer interactions and potential opportunities in our CRM Achieve sales targets and drive revenue growth through effective customer engagement. Manage credit collections and maintain customer satisfaction. Foster collaboration across multiple departments (materials management, logistics, credit, marketing, technical services, customer service) to ensure seamless customer experiences. Stay informed about market trends and competitor activities. What are the essential experiences, knowledge and skills you need for this role? Bachelors degree in Engineering (Civil, Mechanical, Electrical) or related field. MBA/PGDM is a plus Strong communication and interpersonal skills. Problem-solving ability and a solution-selling mindset. Prior sales or business development experience. Drive for results and ability to work in a collaborative team environment. Learning agility and adaptability in a fast-paced commercial environment. Business planning skills to maximize productivity and customer-facing time.
Posted 2 weeks ago
2.0 - 4.0 years
3 - 7 Lacs
Mumbai
Work from Office
Experience: 2-4 years Designation Senior Analyst Location: Airoli Shifts: EMEA/Night shifts- Hybrid Educational Background: Any Graduate Key skills with level: Python, webMethods, GitLabs, Jenkins, SQL : Experienced and hands-on on webMethods 9.x / webMethods 10.x Design and develop services for receiving messages from queue Implement message services and modified communication protocols Develop exception services and maintained B2B packages Prepare and manage log files including server transactions Manage webMethods integration server and support services Perform design, development, testing and support activities, along with analysis and implementation Develop, test, and maintain Python applications Good to have experience / Knowledge in implementing CI/CD Jenkins & GitLab xml languages Experience with webMethods Designer Strong understanding of the B2B Customer Integration Good communication skills and client interaction skills Requirements: Hands-on experience with webMethods 9.x / webMethods 10.x and familiarity with webMethods Designer. Design and develop services for message queuing, implement message services, and modify communication protocols. Develop exception services and maintain B2B packages. Prepare and manage log files, including server transactions. Manage webMethods integration server and provide support services. Responsibilities: Perform design, development, testing, and support activities, including analysis and implementation. Develop, test, and maintain Python applications. Design and implement APIs, data pipelines, and backend services. Good to have experience/knowledge in: Implementing CI/CD with Jenkins & GitLab. Working with XML languages. Knowledge: Strong understanding of B2B Customer Integration. Proficiency in Python 3.x and popular frameworks (e.g., Django, Flask, FastAPI).
Posted 2 weeks ago
5.0 - 9.0 years
15 - 19 Lacs
Hyderabad
Work from Office
About the Role: Grade Level (for internal use): 12 The Team : The Issuer & BigDough Solutions products within S&P Global Market Intelligence supports sell-side and corporate institutions engaging in corporate access, event management, and investor relations activities. Position : We are seeking an experienced product manager to support the Issuer & BigDough Solutions product team. To ensure our product offerings meet the evolving needs of clients while maintaining our position as market leaders, the candidate will support product development and execution with working with various internal and external stakeholders. Key Responsibilities : Product Planning and Definition: Work closely with stakeholders to deliver high quality product definition artifacts including define product briefs, workflow maps, user stories, and acceptance criteria, ensuring that the product meets the needs of the target market. Close engagement with Issuer & BigDough Solutions clients and internal commercial teams to validate product definitions. Product Development: Support the product development process, collaborating with cross-functional teams such as engineering, design, and marketing to ensure timely and successful product releases. What Were Looking For: Experience at a market-leading enterprise software vendor Proven track record of successfully managing complex products through their lifecycle. Ability to think strategically and translate strategy into actionable plans. Excellent verbal and written communication skills. Ability to present complex information and influence stakeholders at all levels of the organization. Bachelors degree in Business, Finance, Computer Science, or a related field. CFA, MBA or advanced degree preferred. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.For more information, visit www.spglobal.com/marketintelligence . Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ---- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ---- 20 - Professional (EEO-2 Job Categories-United States of America), PDMGDV202.2 - Middle Professional Tier II (EEO Job Group), SWP Priority Ratings - (Strategic Workforce Planning)
Posted 2 weeks ago
2.0 - 4.0 years
6 - 10 Lacs
Hyderabad
Work from Office
Job Role: Pre Sales Executive Location: Hyderabad Desired Experience: 2 4 years in handling Pre Sales role for an IT Product, Solutions or Services company preferably in SaaS environment. Education: Any Graduate with MBA (Sales & Marketing) Role Overview As a Pre-Sales Executive for our SaaS-based product, you will play a crucial role in driving the success of our sales team by engaging with prospective clients, understanding their needs, and effectively presenting our SaaS solutions. Your primary responsibility will be to serve as a key link between our sales and product development teams, showcasing the value of our product to potential customers. The ideal candidate shall have hands on experience of at least 2-4 years in handling Pre Sales role for an IT Product, Solutions or Services Company. Experience working with a SaaS Product Company is preferable. As a Presales Executive, you will be working closely across Sales, Marketing, Product Development and Customer Success Teams. The desirable candidate should have excellent communication and presentation skills. Key Responsibilities: Customer Engagement Initiate and maintain effective communication with potential clients to understand their business challenges and requirements. Conduct product demonstrations, workshops, and presentations to showcase the features and benefits of our SaaS solution. Actively listen to customer feedback and concerns, providing insightful responses and building rapport. Product Knowledge Develop a deep understanding of our SaaS product and its capabilities. Stay updated on industry trends, competitor products, and market demands to effectively position our solution in the market. Collaboration with Sales Team Work closely with the sales team to create tailored proposals and solutions based on customer needs. Collaborate with internal teams, including product development and marketing, to ensure accurate representation of the products capabilities. Technical Expertise Ability to convey technical information in a clear and understandable manner to both technical and non-technical audiences. Collaborate with the product development team to address technical queries and ensure a seamless transition from pre-sales to post-sales support. Lead Qualification Evaluate and qualify leads based on predefined criteria, ensuring a focus on high-potential opportunities. Maintain accurate records of customer interactions and transactions using CRM software. Sales Support – Assist the sales team in preparing and delivering compelling proposals and responses to RFPs (Request for Proposals). Provide input to the development of sales collateral and marketing materials. Hence, a as a Pre-Sales Executive you are expected to do all of the below on a day-to-day basis:- To create and deliver Product Presentations and Demonstrations Plan sales pitches in accordance with market and competition A go to person for any Product Demonstrations Understand customer’s needs and create custom presentations meeting their requirements Work in collaboration with Product Development teams to deliver the Custom Demonstrations Liaise with Sales and Marketing teams to handle demand generation activities like customer workshops, road shows etc., To handle RFX responses and Proposal Preparations Work under pressure in fast-paced environment with minimum monitoring Collaborating with sales leadership to ensure increased conversions Primary Skills: Proven experience in pre-sales, sales, or a similar customer-facing role. Technical Acumen – Understanding of SaaS concepts and the ability to articulate the technical features and benefits of the product. Familiarity with APIs, integrations, and other technical aspects relevant to the SaaS product Familiarity with APIs, integrations, and other technical aspects relevant to the SaaS product. Ability to quickly adapt to new product features and updates. Excellent verbal and written communication skills to effectively convey complex technical information in a clear and understandable manner. Active listening skills to comprehend customer needs and concerns. Presentation Skills – Proficient in delivering engaging and persuasive product demonstrations and presentations. Ability to tailor presentations to different audience levels, from technical teams to C-level executives. Sales Acumen – Strong sales instincts with the ability to identify and qualify leads. Understanding of the sales process, from lead generation to closing deals. Customer Focus – Customer-centric mind set with a focus on understanding customer requirements and providing solutions that meet their needs. Ability to build and maintain positive relationships with customers. Team player with the ability to collaborate effectively with internal teams, including sales, marketing, and product development. Experience working in cross-functional teams. Strong analytical and problem-solving skills to address customer concerns and provide effective solutions. Proactive in anticipating and resolving issues during the pre-sales process. Ability to adapt to changing priorities and evolving market conditions. Comfortable working in a fast-paced and dynamic environment. Stay updated on industry trends, competitor products, and market demands. Use industry knowledge to position the SaaS product effectively in the market. Proficiency in using sales tools and CRM software to manage customer interactions, track leads, and measure performance. Effective negotiation skills to close deals and address pricing discussions. Qualifications: Any Graduate or MBA in Business, Sales and Marketing, or a related field Minimum 2-4 years of relevant experience, preferably in SaaS based environment Good working knowledge with an IT Product/Solution/Services company is a MUST Working knowledge on various tools like MS Office- Excel, Word, PowerPoint, Visio, Lucid Charts etc.
Posted 2 weeks ago
5.0 - 6.0 years
6 - 11 Lacs
Mumbai, Bengaluru
Work from Office
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role: We seek a highly motivated and result-driven Brand Partnership Manager to join our B2B team. This role is focused on creating strategic partnerships with Brands to drive brand visibility and new customer acquisition through innovative co-branded campaigns. Key Responsibilities: ‚ Identify and onboard leading FMCG brands for strategic partnerships. ‚ Design and execute co-branded campaigns integrating Paytm's offering with the brands. ‚ Lead end-to-end partnership lifecycle - from ideation, negotiation, execution, to performance tracking. ‚ Collaborate with internal teams (marketing, tech, legal, finance) to ensure seamless execution and tracking. ‚ Analyze performance metrics and continuously optimize campaigns for better ROI and customer engagement. ‚ Maintain strong relationships with partner brand stakeholders to ensure long-term collaboration and account growth. Skills that will help you succeed in this role: ‚ 5-6 years of experience in brand partnerships or strategic alliances (preferably in FMCG, FinTech, or consumer marketing). ‚ Strong understanding of co-branded campaigns, offline-to-online marketing integrations. ‚ Excellent communication, negotiation, and stakeholder management skills. ‚ Ability to think strategically while managing execution on the ground. ‚ Self-starter with a high degree of ownership and entrepreneurial mindset. Why join us Merit-based culture that thrives on self-motivated & driven individuals who are set out to make a successful career in Indias fastest-growing Fintech Organization. Agile & democratic setup that gives space to your creativity, and offers the opportunity to work at scale coupled with an environment that encourages diverse perspectives at all times. Compensation If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants- and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!
Posted 2 weeks ago
4.0 - 8.0 years
12 - 16 Lacs
Kochi
Work from Office
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology Expectations/ Requirements: l Key account Manager is principally responsible for Signing New Logos/ Merchants/Brands from Large Enterprise / Corporate Accounts. l The BDM achieves these goals by creating Funnel and Closure of accounts. Superpowers/ Skills that will help you succeed in this role: l AdaptabilityAttitude of optimism and "can-do" orientation with ability to think creatively and navigate successfully past barriers and obstacles l Focus through the NoiseAbility to tune out distractions to focus work on priority goals and tasks l PersuasionAbility to present concepts, ideas and proposals in a manner that is perceived positively by and clearly resonates with intended audiences and stakeholders, while encouraging action. l ProfessionalismAbility to project a mature and professional attitude, demeanor and appearance as is appropriate to a given situation l Sense of UrgencyAbility to prioritize, plan and move decisively when necessary to meet timeframes to avoid timing crises. Why join us: l A collaborative output driven program that brings cohesiveness across businesses through technology. l Improve the average revenue per use by increasing the cross-sell opportunities. l A solid 360 feedbacks from your peer teams on your support of their goals. l . Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants- and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!
Posted 2 weeks ago
5.0 - 8.0 years
7 - 10 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Fullstack Java Enterprise. Experience: 5-8 Years. >
Posted 2 weeks ago
5.0 - 8.0 years
7 - 10 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Seeburger. Experience: 5-8 Years. >
Posted 2 weeks ago
3.0 - 8.0 years
3 - 3 Lacs
Sikar, Ajmer, Jaipur
Work from Office
Are you passionate about meeting new people, promoting great products, and making a real impact on business growth? Join our team and be a key player in our sales expansion in RJ! What Youll Be Doing Meet and engage with customers daily to explain our product offerings. Maintain accurate records of sales activities and customer interactions. Collaborate with your team to achieve and exceed monthly sales targets. Actively promote products and build long-term customer relationships. What Were Looking For Candidates based in RJ or nearby areas (RJ) are preferred. 2 years sales experience are welcome! Self-driven individuals with a strong desire to meet and exceed sales goals. Strong communication and interpersonal skills. Additional Qualities That Help You Stand Out Results-oriented mindset with a never-give-up attitude. Ability to handle rejection and stay focused. Willing to travel as part of the job. What Youll Get CTC: Up to 3.00 LPA to 3.50 LPA + Attractive Incentives Clear opportunities for career growth within the company. Performance-based rewards and additional benefits. How to Apply Send your updated resume or WhatsApp your details to : +91 92652 97550
Posted 2 weeks ago
2.0 - 4.0 years
5 - 9 Lacs
Bengaluru
Work from Office
About Eurofins The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. POSITION NAME POSITION TITLE (ENGLISH): Process Associate REPORTING TO Team Lead REPORTING LOCATION Bangalore WORKING LOCATION Bangalore NUMBER OF FTEs UNDER RESPONSIBILITY: SUMMARY OF POSITION AND OBJECTIVES Process Associate Purchasing Support will be part of BPO team supporting Purchasing activities for our national service centres across the world. In this role the associate will manage transactional, Data Management and reporting activities related to Purchasing. Job description Proven ability to work on purchasing or vendor management activities. Support Purchasing team with their generic mailbox. Ability to work on multiple transactional processes. Create process documents and monitor SLA"™s for supporting projects. Maintain and improve key performance measures. Proactively manage customer issues related to the support requirement. EVOLUTION: Eurofins has been growing consistently over the years and has been expanding its presence across the world including India. This requirement is for BPO team which was established in the year 2015 to manage and support GSC and NSC teams with their transactional and reporting tasks. As this unit is still in its early stage there will be exclusive opportunities to learn and grow within this team. What we offer: A launch pad into various senior management opportunities "“ within the many business lines of Eurofins globally "“ or into the management hierarchy in our different corporate functions. The opportunity to grow your project management skills in a demanding, fast growing organization. A chance to become part of a highly motivated international team of professionals. QUALIFICATIONS AND EXPERIENCE REQUIRED: Total experience of 2-3 years. Bachelor"™s degree in Commerce. Should have experience in supporting Purchasing process. Should have good logical reasoning and analytical skills. Should have passion to continuously learn and grow. Basic knowledge in MS Office, especially Excel and PowerPoint. Good written and verbal communication. Profile descriptionPurchasing support RequirementsExperience in managing any Purchasing activity. Qualifications Total experience of 2-3 years. Bachelor"™s degree in Commerce. Should have experience in supporting Purchasing process. Should have good logical reasoning and analytical skills. Should have passion to continuously learn and grow. Basic knowledge in MS Office, especially Excel and PowerPoint. Good written and verbal communication.
Posted 2 weeks ago
4.0 - 5.0 years
10 - 15 Lacs
Mumbai
Work from Office
Spectro Analytical Labs Identifying business opportunities by researching prospects and evaluating their position in the industry; identifying sales opportunity and generating leads Reaching out to new clients and making presentations or pitches outlining the benefits & scope of testing services. Selling products by establishing contact and developing relationships with prospects; recommending solutions Maintaining relationships with all potential and existing clients by providing support, information and guidance; Understanding budget and identifying accurate needs of client Negotiating with customer and providing quotes, estimates and getting first orders "¢ Ensuring proper servicing and after sales support to clients Ensuring timely collection from customers. Responsible for market intelligence & competitor mapping Reviving business with old clients by re-establishing contact Qualifications MBA with at least 4-5 years"™ experience in B2B sales preferably from the Infrastructure / Construction related industries (construction chemical manufacturers, waterproofing material manufacturers, door manufacturers, etc.) Must have at least 2 years of experience in the sales team of a Testing Lab (optional / added advantage).
Posted 2 weeks ago
2.0 - 4.0 years
5 - 9 Lacs
Bengaluru
Work from Office
About Eurofins The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. POSITION NAME POSITION TITLE (ENGLISH): Process Associate REPORTING TO Team Lead REPORTING LOCATION Bangalore WORKING LOCATION Bangalore NUMBER OF FTEs UNDER RESPONSIBILITY: SUMMARY OF POSITION AND OBJECTIVES Process Associate Purchasing Support will be part of BPO team supporting Purchasing activities for our national service centres across the world. In this role the associate will manage transactional, Data Management and reporting activities related to Purchasing. Job description Proven ability to work on purchasing or vendor management activities. Support Purchasing team with their generic mailbox. Ability to work on multiple transactional processes. Create process documents and monitor SLA"™s for supporting projects. Maintain and improve key performance measures. Proactively manage customer issues related to the support requirement. EVOLUTION: Eurofins has been growing consistently over the years and has been expanding its presence across the world including India. This requirement is for BPO team which was established in the year 2015 to manage and support GSC and NSC teams with their transactional and reporting tasks. As this unit is still in its early stage there will be exclusive opportunities to learn and grow within this team. What we offer: A launch pad into various senior management opportunities "“ within the many business lines of Eurofins globally "“ or into the management hierarchy in our different corporate functions. The opportunity to grow your project management skills in a demanding, fast growing organization. A chance to become part of a highly motivated international team of professionals. QUALIFICATIONS AND EXPERIENCE REQUIRED: Total experience of 2-3 years. Bachelor"™s degree in Commerce. Should have experience in supporting Purchasing process. Should have good logical reasoning and analytical skills. Should have passion to continuously learn and grow. Basic knowledge in MS Office, especially Excel and PowerPoint. Good written and verbal communication. Profile descriptionPurchasing support RequirementsExperience in managing any Purchasing activity. Qualifications Total experience of 2-3 years. Bachelor"™s degree in Commerce. Should have experience in supporting Purchasing process. Should have good logical reasoning and analytical skills. Should have passion to continuously learn and grow. Basic knowledge in MS Office, especially Excel and PowerPoint. Good written and verbal communication.
Posted 2 weeks ago
2.0 - 4.0 years
5 - 9 Lacs
Bengaluru
Work from Office
About Eurofins The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. POSITION NAME Process Associate POSITION TITLE (ENGLISH)Process Associate REPORTING TOTeam Leader REPORTING LOCATIONBangalore WORKING LOCATIONBangalore NUMBER OF FTEs UNDER RESPONSIBILITY0 SUMMARY OF POSITION AND OBJECTIVES Process Executive GSC Support will be part of BPO team supporting Multiple activities for our Group Service Centre. In this role the Process Executive will manage transactional and reporting activities. Job description Support transactional and reporting tasks related to Financial Reporting. Experience in statement reconciliations and reviewing financial documents. Ability to work on multiple processes. Maintain and improve key performance measures. Proactively manage customer issues related to the support requirement. EVOLUTION: Eurofins has been growing consistently over the years and has been expanding its presence across the world including India. This requirement is for GSC BPO team which was established in the year 2015 to manage and support GSC and NSC teams with their transactional and reporting tasks. As this unit is still in its early stage there will be exclusive opportunities to learn and grow within this team. What we offer: A launch pad into various senior management opportunities "“ within the many business lines of Eurofins globally "“ or into the management hierarchy in our different corporate functions. The opportunity to grow your project management skills in a demanding, fast growing organization. A chance to become part of a highly motivated international team of professionals. QUALIFICATIONS AND EXPERIENCE REQUIRED: Total experience of 2-4 years. Bachelor"™s degree in any commerce. Should have good logical reasoning and analytical skills. Should have passion to continuously learn and grow. Basic knowledge in MS Office, especially Excel and PowerPoint will be a plus. Good written and verbal communication. Profile descriptionProcess Associate. RequirementsFinancial Statement Reconciliation and Reporting. Qualifications Total experience of 2-4 years. Bachelor"™s degree in any commerce. Should have good logical reasoning and analytical skills. Should have passion to continuously learn and grow. Basic knowledge in MS Office, especially Excel and PowerPoint will be a plus. Good written and verbal communication.
Posted 2 weeks ago
8.0 - 10.0 years
10 - 15 Lacs
Mumbai
Work from Office
Eurofins Spectro Identifying business opportunities by researching prospects and evaluating their position in the industry; identifying sales opportunity and generating leads Reaching out to new clients and making presentations or pitches outlining the benefits & scope of testing services. Selling products by establishing contact and developing relationships with prospects; recommending solutions Maintaining relationships with all potential and existing clients by providing support, information and guidance; Understanding budget and identifying accurate needs of client Negotiating with customer and providing quotes, estimates and getting first orders "¢ Ensuring proper servicing and after sales support to clients Ensuring timely collection from customers. Responsible for market intelligence & competitor mapping Reviving business with old clients by re-establishing contact Qualifications MBA with at least 8-10 years"™ experience in B2B sales preferably from Automobile Must have at least 3 years of experience in the sales team of a Testing Lab
Posted 2 weeks ago
2.0 - 4.0 years
5 - 9 Lacs
Bengaluru
Work from Office
About Eurofins The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. POSITION TITLE (ENGLISH)Process Associate REPORTING TOTeam Leader REPORTING LOCATIONBangalore WORKING LOCATIONBangalore NUMBER OF FTEs UNDER RESPONSIBILITY0 SUMMARY OF POSITION AND OBJECTIVES Process Associate F&A will be part of BPO team supporting finance and accounting activities for our national service centres across the world. In this role the associate will manage transactional and reporting activities related to AP/AR/GL Job description Proven ability to work on transactional processes related to F&A. Support AP invoice processing and ensure all transactions are completed on time with high accuracy. Ability to work on multiple transactional processes. Create process documents and monitor SLA"™s for supporting projects. Maintain and improve key performance measures. Proactively manage customer issues related to the support requirement. EVOLUTION: Eurofins has been growing consistently over the years and has been expanding its presence across the world including India. This requirement is for GSC BPO team which was established in the year 2015 to manage and support GSC and NSC teams with their transactional and reporting tasks. As this unit is still in its early stage there will be exclusive opportunities to learn and grow within this team. What we offer: A launch pad into various senior management opportunities "“ within the many business lines of Eurofins globally "“ or into the management hierarchy in our different corporate functions. The opportunity to grow your project management skills in a demanding, fast growing organization. A chance to become part of a highly motivated international team of professionals. QUALIFICATIONS AND EXPERIENCE REQUIRED: Total experience of 0-3 years. Bachelor"™s degree in Commerce. Should have experience in managing Accounts Payable. Should have good logical reasoning and analytical skills. Should have passion to continuously learn and grow. Basic knowledge in MS Office, especially Excel and PowerPoint. Good written and verbal communication. RequirementsExperience in managing AP invoice processing or any AR activity . Qualifications Bachelor"™s degree in Commerce.
Posted 2 weeks ago
1.0 - 3.0 years
3 - 7 Lacs
Bengaluru
Work from Office
About Eurofins The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. POSITION TITLE (ENGLISH)Process Executive REPORTING TOTeam Leader REPORTING LOCATIONBangalore WORKING LOCATIONBangalore SUMMARY OF POSITION AND OBJECTIVES Basic MS Excel, communication and application data entry skills What we offer: A launch pad into various senior management opportunities "“ within the many business lines of Eurofins globally "“ or into the management hierarchy in our different corporate functions. The opportunity to grow your project management skills in a demanding, fast growing organization. A chance to become part of a highly motivated international team of professionals. In a fast-growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility). QUALIFICATIONS AND EXPERIENCE REQUIRED Total experience of 0-2 years. Should have good logical reasoning and analytical skills. Should have passion to continuously learn and grow. Basic knowledge in MS Office, especially Excel and PowerPoint. Good written and verbal communication Qualifications Bachelor"™s degree in any field.
Posted 2 weeks ago
1.0 - 3.0 years
3 - 7 Lacs
Bengaluru
Work from Office
About Eurofins The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. POSITION TITLE (ENGLISH)Process Executive REPORTING TOTeam Leader REPORTING LOCATIONBangalore WORKING LOCATIONBangalore NUMBER OF FTEs UNDER RESPONSIBILITY0 SUMMARY OF POSITION AND OBJECTIVES Basic MS Excel Communication, Some experience with updating data into applications. EVOLUTION: What we offer: A launch pad into various senior management opportunities "“ within the many business lines of Eurofins globally "“ or into the management hierarchy in our different corporate functions. The opportunity to grow your project management skills in a demanding, fast growing organization. A chance to become part of a highly motivated international team of professionals. QUALIFICATIONS AND EXPERIENCE REQUIRED Total experience of 0-2 years. Experience in Finance Auditing. Should have good logical reasoning and analytical skills. Should have passion to continuously learn and grow. Basic knowledge in MS Office, especially Excel and PowerPoint. Good written and verbal communication Qualifications Bachelor"™s degree in any field.
Posted 2 weeks ago
2.0 - 4.0 years
0 - 0 Lacs
pune
On-site
Hiring!!!! Looking for a " Business Development Executive" for our Organiation. Qualification- Any Graduate /MBA Experience-2 yrs+ Salary- 3.5LPA to 4 LPA Notice period- Immediate joiners only. Skills: -Proven skills in cold calling & Lead generation. -Experience in scheduling client meetings. -Strong communication & relationship skills. - Willingness to visit clients when needed. - Working on HRMS/ ATS software sales. - Prior experience in HR consulting or HR tech domain. Location- S B road, Pune Interested candidates share CV on nisha.r@ditechhro.com or call on 8306046689.
Posted 2 weeks ago
2.0 - 6.0 years
2 - 3 Lacs
Nashik, Pune, Mumbai (All Areas)
Work from Office
Join as a Sales & Marketing Manager and grow your career in Maharashtra! Job Role: Lead a team of Sales Executives and help them meet monthly sales targets Visit clients daily with your team and follow up on leads Build good relationships with local customers, dealers, and distributors Promote company products and close deals on time Achieve monthly and quarterly sales goals through fieldwork What Were Looking For: Graduate in Any field At least 2 years of experience in Sales, BFSI, FMCG, Pharma, or Marketing Good communication and people skills Strong knowledge of your local area and a good network Why Work With Us? Local Work Location Strong Incentive Structure Leadership Role with Career Growth Fast Interview & Joining Call us : +91 9723104999 Send your resume : palak.r@tekpillar.com
Posted 2 weeks ago
3.0 - 5.0 years
5 - 7 Lacs
Kolkata
Work from Office
Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: Fullstack Java Enterprise. Experience: 3-5 Years. >
Posted 2 weeks ago
3.0 - 5.0 years
5 - 7 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: Fullstack Java Enterprise. Experience: 3-5 Years. >
Posted 2 weeks ago
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