0.0 - 5.0 years

0 - 0 Lacs

Noida

Work from Office

Job Title: Spanish Language Specialist Department: Operations / Customer Support Location: Noida, India (Work from Office) Employment Type: Full-Time Industry: Business Process Outsourcing (BPO) Key Responsibilities: * Manage customer interactions via phone, email, or chat in Spanish and English. * Understand customer issues, provide accurate solutions, and ensure a positive experience. * Translate documents and communications as needed between Spanish and English. * Maintain records of interactions and transactions, recording details of inquiries and actions taken. * Meet individual and team performance metrics related to productivity, quality, and customer satisfaction. * Collaborate with internal teams to escalate and resolve complex issues. * Adapt to changing processes and client-specific requirements. Required Qualifications : * Minimum academic qualification: 12th Pass. Candidates with higher education (Undergraduate/Graduate) are preferred. * Spanish language certification at B2 level (DELE, SIELE, or equivalent). * Fluency in both Spanish and English (spoken and written). * Basic computer skills and proficiency in MS Office and web-based applications. Experience: * Open to both freshers and candidates with relevant experience in customer service, translation, or BPO roles. Work Schedule: * Rotational US shifts. * Rotational weekly offs. * Five working days per week. Compensation: * Monthly salary ranging from 60,000 to 75,000, depending on skills and experience. Additional Information: * No cab or meal facilities are provided for this role. * Candidates must be comfortable working from the office at the Noida location. * Interviews are conducted through Both the modes Virtual and walk-in. Application Process: Interested candidates should send their updated resume via WhatsApp to the hiring contact listed below or walk in for an interview. Contact Information: Phone/WhatsApp: 8800988932 Mail: shrestha.gupta@ienergizer.com

Posted 1 week ago

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