4.0 - 8.0 years

0 Lacs

maharashtra

On-site

As a Technical Support Specialist, your role will involve receiving and tracking trouble tickets, assigning them to the appropriate technical specialist, and ensuring timely resolution within the SLAs defined in the ticketing system. You will provide telephone support to end-users on hardware, XStore, ORPOS software, and other store system related issues. Taking ownership of problems, resolving them efficiently, and ensuring end-user satisfaction will be key responsibilities. Collaborating with Level 3 support and other escalation points to address technical issues will also be part of your duties. You will be expected to offer remote access support using various VPN connections and deliver ...

Posted 3 months ago

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L2 -L3 Support Engineer Infogain

4.0 - 8.0 years

0 Lacs

maharashtra

On-site

As a Cloud System Engineer at Infogain, you will be responsible for providing support to end-users on hardware, XStore, ORPOS software, and other store system related issues. Your primary duty will involve receiving and tracking trouble tickets, assigning them to technical specialists, ensuring resolution within SLAs, and maintaining user satisfaction. You will collaborate with Level 3 and other escalation points to resolve technical issues and provide remote access support through VPN connections. To be successful in this role, you must possess strong team player qualities, excellent written and verbal communication skills, and the ability to learn quickly and independently. Your passion fo...

Posted 3 months ago

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