4.0 - 8.0 years

0 Lacs

maharashtra

On-site

As a Technical Support Specialist, your role will involve receiving and tracking trouble tickets, assigning them to the appropriate technical specialist, and ensuring timely resolution within the SLAs defined in the ticketing system. You will provide telephone support to end-users on hardware, XStore, ORPOS software, and other store system related issues. Taking ownership of problems, resolving them efficiently, and ensuring end-user satisfaction will be key responsibilities. Collaborating with Level 3 support and other escalation points to address technical issues will also be part of your duties. You will be expected to offer remote access support using various VPN connections and deliver high-quality customer service in a fast-paced environment, handling phone calls, emails, and messages. Your ability to classify and record details of inquiries accurately in a web-based ticketing system will be crucial. Managing time effectively to meet or exceed service levels, following up on existing tickets, and utilizing available resources to troubleshoot and resolve issues independently are essential skills for this role. To excel in this position, you must be a strong team player with excellent written and verbal communication skills. Demonstrating a willingness to learn quickly, a passion for assisting people, and the initiative to use available resources to solve problems are highly valued qualities. Strong interpersonal skills, attention to detail, organizational abilities, and follow-through are prerequisites for success in this role. Candidates applying for this role should have a minimum of 3 years of experience in a customer support role, with troubleshooting skills and proficiency in Windows 7 and internet usage. The ability to quickly grasp business applications, multi-task effectively in a fast-paced team environment, and exhibit strong analytical and problem-solving capabilities are essential. Maintaining a positive attitude, understanding user needs, and exhibiting strong customer service skills are key to thriving in this role. Desirable skills include a minimum of 2 years of experience with Retail POS systems, particularly Micros Xstore version 7, knowledge of SQL Server 2012 or 2016, and familiarity with database management. Additional expertise in Cloud System Engineering, Cloud System Administration, AWS-Infra, Managed Services-L2 Support, and Azure-Infra would be beneficial for this position. If you have 4.5-6 years of relevant experience and possess the necessary skills and qualities outlined above, we invite you to apply for this challenging and rewarding role in Noida.,

Posted 1 month ago

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L2 -L3 Support Engineer Infogain

4.0 - 8.0 years

0 Lacs

maharashtra

On-site

As a Cloud System Engineer at Infogain, you will be responsible for providing support to end-users on hardware, XStore, ORPOS software, and other store system related issues. Your primary duty will involve receiving and tracking trouble tickets, assigning them to technical specialists, ensuring resolution within SLAs, and maintaining user satisfaction. You will collaborate with Level 3 and other escalation points to resolve technical issues and provide remote access support through VPN connections. To be successful in this role, you must possess strong team player qualities, excellent written and verbal communication skills, and the ability to learn quickly and independently. Your passion for helping people, resolving issues, and taking ownership of ticketed problems will be crucial. Initiative in utilizing available resources, troubleshooting skills, and understanding documented service levels are essential for this position. Moreover, you should have a minimum of 3 years of experience in a customer/user support role, proficiency in Windows 7 and internet usage, and the ability to multitask in a fast-paced team environment. Strong interpersonal communication, problem-solving, and analytical skills are highly valued. Knowledge of Retail POS systems, particularly Micros Xstore version 7, SQL server, databases, and Xstore functionality, will be advantageous. Infogain, a human-centered digital platform and software engineering company, based in Silicon Valley, specializes in engineering business outcomes for various industries using technologies like cloud, microservices, automation, IoT, and AI. As an Infogain team member, you will play a vital role in accelerating experience-led transformations and delivering digital platforms for Fortune 500 companies and digital natives across different sectors.,

Posted 1 month ago

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