About this role: The Senior Business Systems Analyst performs functions on highly complex projects and provides guidance to a team of Business Systems Analysts (BSAs) on cross-functional projects. He/She serves as a liaison between the business community and Information Services (I.S.). This position elicits and analyzes business needs for highly complex projects and validates that solutions fit within the long-term strategic vision. The Senior Business Systems Analyst determines the impact and integration of solutions to business processes and systems. He/She ensures Business Systems Analysis (BSA) work products conform to quality and content standards. This position stays current on industry best practices, standards, trends, tools, and techniques. He/She collaborates with organizational stakeholders and senior management to establish and implement processes that enhance efficiency and improve work products for the enterprise. Additional details: Implements and Applies Business Systems Analysis Processes Creates and validates project work plans to ensure accuracy, effectiveness, thoroughness, and consistency. Coordinates cross-functional participation in the business systems analysis process to ensure consistency and adherence with standards and best practices. Serves as a subject matter expert and performs functions for urgent, high visibility, high profile, and strategic projects to ensure accuracy and completeness while meeting challenging deadlines. Mentors and develops BSAs to improve domain and business analysis process knowledge and skill sets. Develops and contributes to enterprise process standards to ensure consistency, efficiency, and effectiveness. Recommends and implements process improvements within assigned areas of involvement to continuously improve quality. Elicits and Analyzes Complex Business Needs Elicits and analyzes business problems and opportunities to drive optimal, cost-effective business solutions. Facilitates meetings to gather relevant information and to ensure understanding of the audiences knowledge and the stage of project life cycle. Applies appropriate level of details, based on the audience and stage of project life cycles, to ensure mapped solutions satisfy business problems and opportunities. Breaks down highly complex concepts into smaller, comprehensible concepts for analysis to ensure appropriate level of communication and understanding for the project stakeholders. Develops business and functional requirements and corresponding work products for highly complex projects to ensure stakeholders understanding. Communicates Complex Business Needs Elicits information and gains consensus from project stakeholders to ensure common goals are established and achieved. Manages stakeholder concerns and addresses barriers by identifying, anticipating, and mitigating risks and potential issues to prevent project delays. Facilitates collaboration (e.g., stakeholders, team members, customers, etc.) to address issues, support decision-making, and ensure common understanding. Conveys business systems analysis information (e.g., presentations, documentation, etc.) to stakeholders and senior management to ensure consistent understanding of problems, opportunities, and solutions. Develops business and functional requirements and corresponding work products for highly complex projects to ensure stakeholders understanding. Validates Solutions for Complex Business Needs Validates and recommends solutions for cross-functional and highly complex projects to ensure the approach fits into the long-term business strategy. Conducts peer reviews of BSA deliverables to ensure completeness, accuracy, and adherence to quality and work product standards. Participates in peer reviews of architecture, design, and quality assurance work products to identify conflicts and ensure consistent implementation of business and functional requirements. Mentors BSA team members in the understanding of the project domain and the BSA role to enhance performance capabilities, broaden the knowledge base, and increase competencies. Informs and assists stakeholders in the understanding of the project domain to increase quality of work products. Identifies, Corrects, and Reports Defects in BSA Work Products Executes tests of BSA work products to identify defects, meet standards, and ensure effectiveness. Documents test results to support the efficient resolution of problems and to capture defect data. Communicates test results with others (e.g., other business analysts, management, development teams, business users, etc.) to provide updates (e.g., estimated project end date, defects, functionality, etc.). Enters and validates data in the defect management tool to report variances from expected results. Contributes to problem solving to support efficient resolution of issues and to follow-up on outstanding defects. Collaborates with project team members to exchange information and to respond to requests in a timely manner. Conducts follow-up meetings to track and report resolutions progress. Conducts root cause analysis of defects, identifies key and recurring problems, and provides solutions to prevent recurrence. Develops and delivers summarized findings of problems to management to recommend proposed actions. Minimum Qualifications: Bachelors degree in computer science or the equivalent in education and work experience Experience in documenting Windows applications in .NET and on the Azure platform Minimum 4+ years BA experience Minimum 2+ years of hands-on experience with APIs Understanding of Windows IIS WCF and Azure Microservices Familiarity with Azure Kubernetes Service for testing containerized apps Experience with Microsoft SQL Server queries Knowledge of Data Modeling, HTML and Object-Oriented Analysis & Design Experience with Agile Development Familiarity with Business Acumen and Technical Analysis Must be detail-oriented and a self-motivated learner Excellent written and verbal communication skills Preferred Qualifications: Experience working with third-party integration teams Familiarity with Swagger and OpenAPI

Job Summary This position provides input, support, and performs full systems life cycle management activities (e.g., analyses, technical requirements, design, coding, testing, implementation of systems and applications software, etc.). He/She participates in component and data architecture design, technology planning, and testing for Applications Development (AD) initiatives to meet business requirements. This position provides input to applications development project plans and integrations. He/She collaborates with teams and supports emerging technologies to ensure effective communication and achievement of objectives. This position provides knowledge and support for applications development, integration, and maintenance. He/She provides input to department and project teams on decisions supporting projects. Responsibilities: Angular, Java, Spring Framework Boot, Oracle SQL, OpenShiftPerforms systems analysis and design. Designs and develops moderate to highly complex applications. Develops application documentation. Produces integration builds. Performs maintenance and support. Supports emerging technologies and products. Qualifications: Bachelors Degree or International equivalent Bachelor's Degree or International equivalent in Computer Science, Information Systems, Mathematics, Statistics, or related field - Preferred Good knowledge in Java, J2EE technologies Knowledge in any of the cloud technologies (GCP/AWS/Azure) Knowledge in Spring MVC, Boot Experinece working in OpenShift

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster. Summary As a Sr. Partner Solutions Architect, you will be part of the sales team responsible for supporting our Global Channel Resellers/Partners in India, reporting to the Manager of Partner Solutions Architecture. You will work closely with partner-facing account reps and directly with our partners to build and execute the Wiz + Partner technical strategy and solutions from the ground up. As the go-to technical expert, you will help partners rethink how they approach cloud security and how they set a preference with customers for the Wiz + Partner solution. You will be the trusted technical advisor to your partners for all things related to cloud security across AWS, Azure, GCP, and other CSPs. At Wiz, we are passionate about technical sales and helping our partners and their customers achieve maximum value from our solution. We believe this all starts with a team effort working very closely with all resources available at Wiz and by teaming with the best partners in the world. What You’ll Do Deep expertise in building and delivering technical results and solutions with national security (reselling) partners. Ability to deliver world-class demo and training experience to our Partners. Excellence in communication and have experience of speaking at conferences Thrive in a creative technical role , assisting partners in building a technical business delivery model. Experience in a sales engineering role delivering solutions to C-level executives at Technology Partners. Ability to travel up to 50% of the time on occasion. What You’ll Bring Cloud security experience. AWS/Azure/GCP hands-on experience. Strong operating system, virtual machine, and container knowledge. DevOps experience and familiarity with the CI/CD process. Understanding of cloud identity, access, certificates, and keys. BONUS POINTS Experience with traditional CSPM tools. SaaS Selling experience. CSP Certifications. Knowledge of risk-based security assessments and frameworks. Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy. Show more Show less

Technical Skills: Develop, maintain, and enhance web applications using ASP.NET Core , C# , and Angular . Design and implement RESTful APIs and services deployed on Azure App Services . Integrate front-end Angular components with back-end services and APIs. Work with Azure DevOps , CI/CD pipelines , and ARM templates for automated deployments. Collaborate with cross-functional teams including QA, DevOps, and UI/UX designers. Implement unit tests , perform code reviews , and ensure adherence to coding standards. Optimize application performance and scalability on Azure Cloud . Required Skills: Strong experience in .NET Core / ASP.NET MVC / C# . Proficiency in Angular (v8+) , TypeScript, HTML5, CSS3. Experience with Azure services : App Services, Azure Functions, Azure Storage, Key Vault, Azure SQL. Hands-on with Entity Framework Core , LINQ , and Web API . Familiarity with Git , Azure DevOps , Agile methodologies. Good understanding of authentication & authorization (OAuth2, JWT). Preferred Qualifications: Microsoft certifications (e.g., AZ-204, AZ-400) are a plus. Experience with Docker, Kubernetes (AKS), or serverless architecture is a bonus Show more Show less

Designation : DevOps Architect Experience : 15+ years Location: Remote (India) Role Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations. Education Bachelor’s degree, preferably in Computer Science, Electrical Engineering, Physics, Math or any other related discipline Essential skills Very Strong Linux Knowledge & Troubleshooting Skills; Scripting using – Bash, Python, PowerShell, etc; Kubernetes, helm Charts; Terraform, Ansible; Windows Terminal Services, AD, LDAP; Change, Problem & Incident Management; Implementation awareness of Vulnerability/Penetration Testing, Security; Tools and frameworks used for monitoring, performance management, logging; CI/CD pipeline; SRE – Including Datadog Desired skills Hands-on experience in cloud technology – AWS, Azure – AWS preferred; Strong networking skills Certifications, if any RHEL, Kubernetes, AWS Summary Work with talented DevOps and Cloud operations engineers and architects to deliver Sycamore SaaS product offerings to our Bio-Pharma customers using exciting, cutting-edge technologies. Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations. Roles & Responsibilities Provide technical expertise and leadership when needed to SaaS Operations Production Operations teams. Help Implement the Cloud Operations team's goals and deliverables as determined by Sycamore Leadership Ensure smooth operations of Sycamore SaaS products Take Complete ownership of Customer Implementations, including SLA and SLO. Automate, enhance and maintain critical processes in Cloud Operations, such as Change Control, Monitoring & Alerting Drive critical processes in SaaS Operations such as Change Control, Problem & Incident Management, and Reporting, as well as key tools for Monitoring & Alerting Drive Disaster Recovery and failover procedures, training, testing, and team readiness Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability Contribute to process improvements and technical improvements that lead to increased stability and reliability Support continuous improvements in SaaS Operations by Developing platform services and tooling for modern cloud operations, including metrics monitoring, CI/CD pipelines, etc. Improving automation of provisioning, deployment, monitoring, alerting, and escalation Support Secure operations by implementing best-in-class recommendations for secure operations Carry out ongoing Production Ops activities with precision and quality Define, build, and deliver a high-quality SaaS Platform for Work with third-party vendors and partners to help develop a complete solution set on the SaaS platform Representing Cloud Operations in InfoSec meetings and developing and driving secure procedures Help obtain and maintain various certifications Being a good team player & a leader when needed for a high-performance Cloud/SaaS delivery team by Reviewing personal/team performance, quality reviews, Manage operations and operational issues. Establish a culture of high performance, ownership, delivery focus, and continuous improvement. Implement and carry out procedures and policies to ensure high-quality SaaS operations with appropriate levels of management controls. Act as an internal contact for platform services issues for a customer Work with cross-functional departments: Sales, Professional Service, Customer Support, Engineering, and QA Essential Experience Has experience in implementing, managing, maintaining, and decommissioning complex cloud based Information system components in a secure and controlled manner. Must be experienced in coordinating cross-functional teams such as support, escalation, and engineering software teams to address product issues successfully. Strong understanding of how to build, scale, and manage complex multi-product/service environments Building lean, automated, scalable support structures versus labor-intensive environments. Strong innovation mindset, analytical skills, excellent oral and written communication skills, and experience effectively communicating project/program mission and objectives. Must exhibit a practical customer service attitude and lead a team in resolving difficult customer situations. Desired Experience Experience in working with cross-functional teams in a customer service environment. Mentoring and training team members. Show more Show less

Job Title: Project Manager Location: Remote Experience: 10+ Years Key Responsibilities ▪️ Lead a team of engineers, architects, and consultants to deliver project objectives efficiently ▪️ Define scope, create project plans, manage resources, and track progress across cross-functional teams ▪️ Communicate project status clearly to technical and business stakeholders ▪️ Drive issue resolution and risk mitigation across deliverables ▪️ Ensure timely execution, documentation, and smooth handover to support teams ▪️ Conduct regular status meetings and provide dashboards, schedules, and budget trackers Requirements ▪️ 10+ years in project management, handling analytics and hybrid/cloud-based solutions (aaS, PaaS, SaaS) ▪️ 5+ years managing complex cloud migration projects (AWS, Azure) ▪️ Strong in Agile/Scrum and Waterfall; hands-on with MS Project and JIRA ▪️ Solid technical understanding of cloud architecture, databases, and CI/CD pipelines ▪️ Proficient in Excel , PowerPoint , and OneNote ▪️ PMP and Scrum Certified Show more Show less

Role summary: Reporting to the Lead Service Reliability Engineer, the Service Reliability Engineer is part of an enablement team that provides expertise and support to specialist teams designing, developing and running customer-facing products as well as internal systems. The Service Reliability Engineer will on a day-to-day basis be responsible for the Observability of Creditsafe’s Technology estate and will be involved in the monitoring and escalation of events. A large part of the role will involve improving the monitoring system and processes. This role will involve integrating AI capabilities to reduce noise and improve incident mean time to repair. Role objectives: Ensure our products are ready for life in Production Embed reliability, observability, and supportability as features, across the lifecycle of solution development Help to guide our engineering team’s transformation Raise the bar for engineering quality Deliver higher service availability Improve Creditsafe’s Monitoring Capabilities utilizing AI technologies Personal qualities: Trustworthy and quick thinking Optimistic & Resilient; breed positivity and don’t give up on the “right thing” Leadership & Negotiation; sell not tell, build support and consensus Creativity and High standards; develop imaginative solutions without cutting corners Fully rounded; experience of dev, support, security, ops, architecture and sales As a Service Reliability Engineer, you should have: A track record of troubleshooting and resolving issues in live production environments and implementing strategies to eliminate them Experience in a technical operations support role Demonstratable knowledge of AWS CloudWatch – Creating dashboards, metrics, and log analytics Knowledge of one or more high-level programming languages such as Python, Node, C# and Shell scripting experience. Proactive Monitoring and Alert Validation - Monitor critical infrastructure and services; validate alerts by analyzing logs, performance metrics, and historical data to reduce false positives. Incident Response and Troubleshooting - Perform troubleshooting; escalate unresolved issues to appropriate technical teams; actively participate in incident management and communication. Knowledge of AI/ML frameworks and tools for building operational intelligence solutions and automating repetitive SRE tasks. Continuous Improvement – Improvement of monitoring solutions, reduction of alert noise and implementation of AI technologies: AI/ML experience in operations, including predictive analytics for system health, automated root cause analysis, intelligent alert correlation to reduce noise and false positives, and hands-on experience with AI-powered monitoring solutions for anomaly detection and automated incident response. Strong ability and enthusiasm to learn new technologies in a short time particularly emerging AI/ML technologies in the DevOps, Platform and SRE space. Proficient in container-based environments including Docker and Amazon ECS. Experience of automating infrastructure using “as code” tooling. Strong OS skills, Windows and Linux. Understanding of relational and NoSQL databases. Experience in a hybrid cloud-based infrastructure. Understanding of infrastructure services including DNS, DHCP, LDAP, virtualization, server monitoring, cloud services (Azure and AWS). Knowledge of continuous integration and continuous delivery, testing methodologies, TDD and agile development methodologies Experience using CI/CD technologies such as Terraform and Azure Dev Ops Pipel Show more Show less

Job Title: Technical Support Team Lead / Technical Manager (VOIP Services) Location : Hyderabad, India Shift : US Shifts (Night Shift) Workweek : 5 days per week (Weekends Off) Job Overview: We are looking for an experienced Technical Support Team Lead or Technical Manager to manage our VOIP services support team. The ideal candidate will have a strong technical background in VOIP technologies, excellent leadership skills, and the ability to handle complex technical issues while ensuring excellent customer satisfaction. This role involves overseeing a team of engineers, providing escalated support for VOIP-related issues, and ensuring high-quality service delivery to clients, especially in the US market. Key Responsibilities: Lead, mentor, and manage a team of technical support engineers specializing in VOIP solutions. Provide technical guidance and escalate complex technical issues to the appropriate teams when necessary. Oversee and ensure the team delivers high-quality support for VOIP products and services, ensuring timely resolution of issues and customer satisfaction. Manage the ticketing system, track ongoing issues, and ensure that SLAs are met consistently. Perform root cause analysis for recurring technical issues and work with product teams to implement solutions. Collaborate with engineering teams to provide feedback and improve the product or service offerings based on customer experiences and support cases. Develop, maintain, and update troubleshooting guides, knowledge base, and standard operating procedures (SOPs) for the support team. Manage customer escalations and provide high-level technical support for complex VOIP-related queries. Provide reporting on team performance, including incident resolution, customer feedback, and process improvements. Implement training programs for the support team to ensure they stay updated with the latest VOIP technologies and trends. Participate in hiring, onboarding, and performance evaluations for team members. Work in US Shift hours, collaborating with US-based teams and clients. Skills & Qualifications: Experience : Minimum of 5-7 years of experience in technical support, with at least 2-3 years in a leadership role in the VOIP/Telecommunications industry. Technical Skills : Strong knowledge of VOIP technologies (SIP, RTP, PSTN, PBX, IP Telephony). Experience with VOIP platforms like Asterisk, FreePBX, Cisco, Avaya, or similar technologies. Familiarity with networking concepts such as IP addressing, DNS, DHCP, VPNs, and firewalls. Proficient in troubleshooting issues related to VOIP call quality, connectivity, and infrastructure. Understanding of telecom protocols and systems (SIP, H.323, QoS, and QoE). Hands-on experience with server and network management, including Linux/Unix-based systems. Familiarity with ticketing and CRM systems (Zendesk, Freshdesk, JIRA, etc.). Soft Skills : Excellent communication skills, both verbal and written. Strong problem-solving abilities and analytical thinking. Ability to manage high-pressure situations and prioritize tasks effectively. Proven leadership skills with the ability to motivate and manage a team. Customer-focused mindset with a dedication to delivering exceptional service. Education : Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. Advanced certifications or a Master’s degree is a plus. Preferred Qualifications: Experience working in a US Shift or a 24/7 support environment. Knowledge of cloud-based VOIP solutions (e.g., AWS, Azure, Google Cloud). Experience with VOIP billing systems and integrations. Certifications like CCNA, CompTIA Network+, or ITIL Foundation would be an advantage. akhil@vitelglobal.com, 9573584606 Show more Show less

Generative AI Developer Position Description Company Profile: At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com. This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please. Job Title: Gen AI Developer Position: SSE / LA Experience: 4 Plus Work location: Bangalore/Chennai/Hyderabad/ Pune and Mumbai Position ID: J0625-0803 Employment Type: Full Time Your future duties and responsibilities Location: Bangalore Job Type: Ful-ltime Experience Level: 4+ years About the Role: We are seeking a highly skilled and experienced Generative AI Solution Architect to lead the design and implementation of innovative AI solutions. This role focuses on utilizing Microsoft Azure Cognitive Services, Azure Open-AI, Databricks, and advanced AI/ML technologies to deliver cutting-edge AI-powered systems. As a key player in our cloud and AI transformation, you will architect and deploy solutions that leverage Natural Language Processing (NLP) and other AI models, ensuring optimal performance, scalability, and security within cloud environments. Key Responsibilities: Architect and design scalable AI solutions using Microsoft Azure Cognitive Services, Azure Open-AI, Databricks, and related AI tools. Lead the end-to-end development of AI/ML models, focusing on Natural Language Processing (NLP) and other generative AI use cases. Collaborate with cross-functional teams, including Data Science, Engineering, and DevOps, to deploy AI models into production environments using Azure Cloud and DevOps best practices. Develop and integrate advanced analytics solutions, leveraging Python (Anaconda) and various AI/ML frameworks. Oversee the implementation of cloud architectures, ensuring adherence to security, scalability, and reliability standards. Mentor and provide technical leadership to junior AI engineers and data scientists, fostering growth and development within the team. Engage with stakeholders to understand business challenges and identify opportunities for AI-driven improvements. Act as a subject matter expert (SME) for all AI-related topics, providing insights and guidance on cutting-edge AI technologies and industry trends. Deliver presentations and communicate complex technical solutions effectively to both technical and nontechnical audiences. Drive the implementation of DevOps practices for continuous integration and deployment (CI/CD) in AI model development. Required Skills: Extensive experience with Microsoft Azure Cognitive Services, Azure AI, and Azure Open-AI for building AI solutions. Strong expertise in Python (Anaconda), AI/Machine Learning, and NLP technologies. Proficiency in Databricks for largescale data processing and machine learning workflows. Deep understanding of Cloud Architecture and AI deployments in the Microsoft Azure ecosystem. Experience in implementing and optimizing AI models in production environments using DevOps and CI/CD practices. Strong analytical thinking with the ability to solve complex AI problems and propose innovative solutions. Demonstrated knowledge of Artificial Intelligence, Machine Learning, and Data Science principles. Excellent communication and presentation skills, capable of articulating complex AI concepts to diverse audiences. Proven leadership and mentoring skills, with a passion for guiding and developing talent. Qualifications: Bachelor’s or Master’s degree in Computer Science, Data Science, Artificial Intelligence, or a related field. 5+ years of experience in AI/ML, with at least 3 years in a solution architecture or similar role. Certification in Microsoft Azure or related AI certifications is a preferred. Required qualifications to be successful in this role Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.

The SME&C Corporate Acquisition (Pursuit) team drives growth for Microsoft and helps businesses achieve their digital transformation and business goals by helping customers with Microsoft solutions and partners. Powered by a world-class connected sales and marketing platform, this team leverages marketing insights to reach customers when and where they want to engage digitally to help solve their business problems. Using the latest innovations in Microsoft Dynamics 365 to engage with customers, we collaborate across our global teams, and acquire and retain new business for Microsoft. As a Digital Specialist within Corporate Acquisition, focused on Azure, you will work with our most important customers within our Small, Medium Enterprises and Channel (SME&C) which is one of the fastest growing customer segments in the industry. You will drive the day-to-day execution of Microsoft's strategic business priorities – selling best-in-class cloud services and platforms to our managed customers and building digital transformation momentum for our customers, partners, and Microsoft. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Customer First Mindset – engages with and enables our customers and key decision-makers, delivering a connected customer engagement experience and driving customer satisfaction, through digital sales excellence, empowered by world-class data, marketing systems and platforms. Driving Dark 2 Cloud – engages with SME&C managed customers who are dark 2 cloud and & drive Azure Consumed Revenue. effectively turns prospects and qualified digital leads into opportunities and revenue pipeline and engage with customers across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with Microsoft's leading cloud technologies, with this role particularly focused on the specific solution area you are driving. Sales Execution – engages in industry aligned customer conversations, collaborating with account and partner team to build pipeline and qualify new opportunities. Identifies customer business and technology readiness, proactively builds external stakeholders' mapping, implements strategies to accelerate the closing of deals, contributes input on strategies to drive and close prioritized opportunities, coaches junior team members in deal plan execution, and implements close plans. Collaboration – works in a fast-paced, collaborative, and dynamic teaming environment with field specialists, technical resources, and partner teams to effectively manage customer opportunities, deliver connected customer experiences, achieve customer outcomes with Microsoft's leading cloud technologies, and accelerate value across the customer lifecycle Technical Expertise – leverages and shares competitor knowledge across solution areas as a subject matter expert (SME) to inform decisions on pursuit or withdrawal. Leads conversations and sets up events within Microsoft, mentors others and develops strategies for best practice sharing, initiates conversations with prospective customers/partners at events, acts as a SME in one or more solution area(s). Collaborates with the 'compete' SMEs internally to analyze competitor products, solutions, and/or services and implement strategies. Delivers Results Through Teamwork – drives the execution of projects, partners and collaborates with other teams on related deliverables, and leverages others in relevant work streams. Shares best practices, learnings, and customer insights with key business partners to elevate team capabilities and drive change based on insights. Qualifications Required/Minimum Qualifications : 8 - 10 years solution sales experience; OR 4-5+ years experience selling cloud services to large customers in India. Demonstrate ability to engage with BDM & TDM stakeholders, independantly drive L200 solution presentations & position Microsoft's viewpoint for public cloud. Acquire/Hunter Mindset, driving dark 2 cloud, new logo acquisition. Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) OR related field AND 4+ years sales and negotiation experience or related work. Master's Degree in Business Management, Information Technology, Marketing (or equivalent) is required. Individual contributor and a direct quota carrying accountablity role for SME&C India/SA. Additional Or Preferred Qualifications Excellent Communicator. Strong written and verbal communication skills – including negotiation, organizational, presentation and financial acumen. Stakeholder Management. Build relationships, collaborate, and influence across internal and external organizations, functions, and stakeholder groups. Understand partner ecosystems and the ability to leverage partner solutions to solve customer needs. Competitive Landscape. Knowledge of enterprise software solutions and cloud platform competitor landscape and the ability to demonstrate the business value of Microsoft's solutions with an understanding of Microsoft's strategies and products relative to major Microsoft competitors. Purposeful Planner & Executor. Ability to maintain a high level of productivity, manage competing priorities and work effectively with high levels of autonomy and self-direction in a fast-paced, collaborative, and dynamic teaming environment Disciplined Operator. Maintains operational and sales excellence discipline, including planning, opportunity qualification and creation, stakeholder communication, services/partner engagement and sales excellence practices including pipeline, forecasting and opportunity management. Growth mindset. A desire to learn, grow, and drive change with the capacity to learn and retain knowledge about systems, processes, products, and services quickly and accurately. Developing demand and pipe by building BDM networking, assessing strategic customer objectives, digital transformation opportunity discovery, key improvement scenarios and an ability to measure and present incremental and new economic value from solutions proposed. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Job Description You are an experienced software engineer with a Minimum of 4 -7 years of experience insoftware development using Microsoft .NET Technologies. Required Technical Competencies At least 3 years of experience in .NET Core. Technically very skilled in C#, and related frameworks and libraries. Experience with SQL and NoSQL databases. Proficiency in cloud and microservices architectures, understanding of domain-driven designprinciples and event driven communication. Rest API /GRPC. Hands-on experience with containerization (Docker)/orchestration tools (Kubernetes) is a plus. Preferred Qualifications Certifications - Microsoft certifications in .NET Core, Azure Kubernetes, or similar are a plus. Agile Methodologies - Familiarity with Agile and Scrum development methodologies. Familiarity with web based front-end technologies, such as SAP Fiori/UI5 is a plus. You strive to improve and develop yourself, the team and the product. You are organized, self-driving and take ownership over the tasks given to you. You communicate well, both when itcomes to technical details as well as business needs. You have analytical skills, a problem-solving mindset and you are working at ease in an environment which continuously is evolving. We value your data privacy and therefore do not accept applications via mail. Who We Are And What We Believe In We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter. Show more Show less

Job Title: Business Intelligence Analyst Talent Formula is a consulting firm that offers outsourced financial and accounting talent to Chartered Accounting firms worldwide. We are currently sourcing for a Global Accounting Firm's Gold Coast (Australia) Office, who are looking to expand their Business Intelligence team. As a BI Analyst you will be working across multiple business stakeholders, tech / IT teams and internal professional staff to develop assets with Power BI and other technologies. Must Have Requirements 4-5 years + relevant work experience in analytics, business intelligence or data science. Significant experience leveraging Power BI to benefit a range of industries and scenarios. Data Modelling DAX, M Code and Power Query (Master Level of at Least One) High-Level Knowledge of Best Practices Advanced ETL (Extract Transform Load) Skills Setting up Power BI Data Gateways SQL Some level of business acumen/experience. (Accounting desirable but not necessary) Practical Understanding Of The Below Concepts Is Highly Advantageous Complex Star Schema Models, ability to resolve and manage circular dependencies in complex datasets, understanding of bidirectional filtering/many to many relationships. DAX: Rolling Averages, YTD/QTR totals, dynamic time intelligence, summarising and joining tables at the DAX level (Not Power Query), Cumulative Calculations both in table and in measure. DAX Functions: SUMMARIZE, TOPN, ADDCOLUMNS, SELECTCOLUMNS, RANKX, VAR, SWITCH, ISERROR, IFERROR, COALESCE. Power Query: Parameters/Variables, Dynamic Queries, Query Foldings, Joins, Extract JSON etc. Row Level Security – Multiple Groups, or Multi Requirement Interaction. Power BI Service – Delivery Methods, Knowledge of Licence Requirements, Power BI “Apps”. Bookmarks to create interactive pop up menus and page variations. Ability to work around lacking real estate in reports. Import vs Direct Query Highly Valued Skills (Should Have Few Of The Below) Microsoft Azure/Data Factories ETL from API Endpoints Power Apps Development Power Automate Development Advanced SQL Financial Reporting / Accounting Skills – Custom Chart of Accounts In PBI Tableau – Would need to be high level experience of end-to-end delivery to be worthwhile. Paginated Reports Power BI Experience UI/UX and Design Skills Note: Candidates will be asked to provide a sample of their work in Power BI by providing the PBIX file of a project they have worked on (can be a passion project). How to apply? To be considered for this role, you must complete 3 steps: Apply to this job and upload your resume Complete the Skills Tests for this role you must follow the link below and complete the testing assessments. The first assessment is a Skills Test, to assess your technical ability and numerical reasoning. Complete the Psychometric Test for this role If you successfully clear the Skills Test, you will be redirected to a Psychometric Test to assess how you think and make decisions. To complete these tests, you must go to https://es.peoplogicaskills.com/es/quiz?testId=717c8fb1106c28c8 and complete the assessments . If you do not complete the assessments then you will not be considered for the role. Show more Show less

Role & r We are looking for an experienced IT Enterprise Architect to design, implement, and oversee enterprise-wide technology solutions. This role requires expertise in Service Desk, End User Computing, Cloud (Azure & AWS), Network & Security, Unix, Windows, and Backup Technologies esponsibilities Certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, TOGAF, CISSP are a plus Preferred candidate profile

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems. You are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt, take ownership and consistently deliver quality work that drives value for our clients and success as a team. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. Azure Operation Analyst (Associate/Senior Associate) Demonstrates thorough abilities and/or a proven record of success as a team leader : Managing and support the Dev to Production cloud PaaS and platform, to establish quality, performance, and availability of hosted services; Providing guidance and support for cloud technology practitioners (Application Development team); Providing Implementation and Run & Maintain services; Working on high volume mission critical systems; Providing on call support for Production cloud Environments; Working hands-on with customers to develop, migrate, and debug services issues; Providing updated server/process documentation and as appropriate, creating documentation where none may exist; Focusing on rapid identification and resolution of customer issues; Answering questions and perform initial triage on problem reports; Providing first/second level cloud environment support; Working very closely with application users to troubleshoot and resolve cloud hosted applications or system issues; Informing Technical Support Management about any escalations or difficult situations that require his/her involvement; Providing Cloud customers with an industry leading customer experience when engaging Technical Support; Assisting in Tier 2 and 3 triage, troubleshooting, remediation, and escalation of tickets tied to the product support function; Training and supporting junior team members in resolving product support tickets; Proactively identifying ways to optimize the product support function; Coordinating to establish and manage clear escalation guidelines for supported system components; Running database queries to lookup, resolve, issues; Demonstrating proven communication and collaboration skills to coordinate with developers and application team to negotiate and schedule patching windows; Demonstrating experience in managing the monthly Windows or Linux environment patching. Must Have Qualifications Hands-on experience with Azure Web apps, App Insights, App Service Plan, App Gateway, API Management, Azure Monitor, KQL queries and other troubleshooting skills for all Azure PaaS & IaaS Services. Proven verbal and written communication skills, which will be key in driving customer communication during critical events Demonstrating proficiencies in at least one of the technology domains Networking Principles, System Administration, DevOps, Configuration Management and Continuous Integration Technologies (Chef, Puppet, Docker, Jenkins) Proven understanding of ITIL framework Good To Have Qualifications Interest in information security and a desire to learn techniques and technologies such as application security, cryptography, threat modeling, penetration testing Show more Show less

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 4+ years of hands on experience Must Have Internal & External stakeholder management Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, , Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect, Genesys Cloud/NICE CX One) includes, Implementation of Contact Centre platforms Instance creation & setup Configuration Application Development CCaaS integration with CRM ,ITSM & other host application SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Professional And Educational Background BE / B.Tech / MCA / M.Sc / M.E / M.Tech /Master’s Degree /MBA Show more Show less

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 4+ years of hands on experience Required Skills Familiarity with the Conversational AI domain, conversational design & implementation, customer experience metrics, and industry-specific challenges Understanding of conversational (chats, emails and calls) data and its preprocessing (including feature engineering if required) to train Conversational AI systems. Strong problem-solving and analytical skills to troubleshoot and optimize conversational AI systems. Familiarity with NLP/NLG techniques such as parts of speech tagging, lemmatization, canonicalization, Word2vec, sentiment analysis, topic modeling, and text classification. NLP and NLU Verticals Expertise: Text to Speech (TTS), Speech to Text (STT), SSML modeling, Intent Analytics, Proactive Outreach Orchestration, OmniChannel AI & IVR (incl. Testing), Intelligent Agent Assist, Contact Center as a Service (CCaaS), Modern Data for Conversational AI and Generative AI. Experience building chatbots using bot frameworks like RASA/ LUIS/ DialogFlow/Lex etc. and building NLU model pipeline using feature extraction, entity extraction, intent classification etc. Understanding and experience on cloud platforms (e.g., AWS, Azure, Google Cloud, Omilia Cloud Platform, Kore.ai, OneReach.ai, NICE, Salesforce, etc.) and their services for building Conversational AI solutions for clients Expertise in Python or PySpark. R and JavaScript framework. Expertise in visualization tools such as Power BI, Tableau, Qlikview, Spotfire etc. Experience with evaluating and improving conversational AI system performance through metrics and user feedback Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders. Proven track record of successfully delivering conversational AI projects on time Familiarity with Agile development methodologies and version control systems. Ability to stay updated with the latest advancements and trends in conversational AI technologies. Strong strategic thinking and ability to align conversational AI initiatives with business goals. Knowledge of regulatory and compliance requirements related to conversational AI applications Experience in the telecom industry or a similar field Familiarity with customer service operations and CRM systems Nice To Have Familiarity with data wrangling tools such as Alteryx, Excel and Relational storage (SQL) ML modeling skills: Experience in various statistical techniques such as Regression, Time Series Forecasting, Classification, XGB, Clustering, Neural Networks, Simulation Modelling, Etc. Experience in survey analytics, organizational functions such as pricing, sales, marketing, operations, customer insights, etc. Understanding of NoSQL databases (e.g., MongoDB, Cassandra) for handling unstructured and semi-structured data. Good Communication and presentation skills Show more Show less

At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Title: Senior Manager, Data Science - Contact Centre as a Service (CCaaS) Position: Senior Manager (CCaaS) Industry: Digital Contact Solutions (DCS), Telecommunications-Media-Technology (TMT), Health Industries (Payers, Providers, Life Sciences), BFS&I, RTH. Domain: Data Science - Contact Centre as a Service (CCaaS) About Acceleration Center Bangalore At PwC, we connect people with diverse backgrounds and skill sets to solve important problems together and lead with purpose—for our clients, our communities and for the world at large. It is no surprise therefore that 429 of 500 Fortune global companies engage with PwC. Acceleration Centers (ACs) are PwC’s diverse, global talent hubs focused on enabling growth for the organization and value creation for our clients.The PwC Advisory Acceleration Center in Bangalore is part of our Advisory business in the US. The team is focused on developing a broader portfolio with solutions for Risk Consulting, Management Consulting, Technology Consulting, Strategy Consulting, Forensics and vertical specific solutions. PwC's high-performance culture is based on passion for excellence with a focus on diversity and inclusion. You will collaborate with and receive support from a network of people to achieve your goals. We will also provide you with global leadership development frameworks and the latest in digital technologies to learn and excel in your career. At the core of our firm's philosophy is a simple construct: We care for our people. Globally PwC is ranked the 3rd most attractive employer according to Universum. Our commitment to Responsible Business Leadership, Diversity & Inclusion, work-life flexibility, career coaching and learning & development makes our firm one of the best places to work, learn and excel We are looking for CCaaS Development Manager with a strong Contact Centre Application Development & solution design background (and overall professional experience of 10+ years) to work in our Cloud & Digital practice in Mumbai, Bangalore. The Manager will work as an integral part of business analytics & transformation teams in India alongside clients and consultants in the U.S., being integral to high-end CCaaS consulting engagements, presales and development expertise. Education: Advanced Degree in a quantitative discipline such as Computer Science, Engineering, Econometrics, Statistics or Information Sciences such as business analytics or informatics Required Skills: Successful candidates will have demonstrated the following skills and characteristics: Must Have Internal & External stakeholder management Forecast & define project milestones/timelines Familiar on estimation models (Fixed Bid, T&M) Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platforms Instance creation & setup Configuration Application Development CCaaS integration with CRM , ITSM & other host application SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Roles And Responsibilities Stakeholder management Architectural design (CCaaS) CCaaS Application Development (Build & Deploy) Build CCaaS & Conversational AI demonstrations & Proof of Concepts to customers/prospects Develop and execute on project & analysis plans under the guidance of project manager Ability to write and deploy production ready code CI CD – Git Repo, Git labs, AWS Pipeline , Azure Devops (any of these) Validate analysis outcomes, recommendations with all stakeholders including the client team Governance & Steerco Collaborate with internal cross functional teams & leadership during sales , preslaes & delivery engagements Build storylines and make presentations to the client team and/or PwC project leadership team Contribute to the knowledge and firm building activities CCaaS Domain Expertise Understanding of the Contact Centre as a Service domain Proficiency with CCaaS platforms (Genesys Cloud, Amazon Connect, Cisco Webex CC, Cisco UCCE,PCCE, NICE CXOne, Calibrio, Verint, Genesys Engage) Stay up to date with industry trends, best practices, and emerging technologies related to CCaaS and conversational AI. Design & develop Omni-Channel customer experience solutions (Conversational IVR, Chat Bots, Messaging Bots(WhatsApp, Fb, X) , Voice Bots, Email, Chat & SMS Proficient with CCaaS platform features, license types Instance creation & setup of CCaaS platforms in PwC local lab environments, for production setup for customers Proficient in establishing and managing (CCaaS) communications via (VoIP) with SIP trunking Proficient in automating CCaaS deployments through telephony Continuous Integration/Continuous Deployment (CI/CD) practices and outreach strategies Knowledge to integrate telephony and computer systems in contact centers, leveraging Computer Telephony Integration Extensive knowledge of ACD (Automatic Call Distribution) systems Experience in IVR systems with automated menus and performing self-service actions Experience in call recording and quality monitoring Experience in Workforce Management (WFM) systems for optimizing contact center operations through call volume forecasting, agent scheduling, and schedule adherence monitoring(Genesys WFO, Verint WFO & Calabrio WFO) Proficiency in speech analytics, including sentiment analysis, keyword spotting, and voice biometrics Proficient in real-time analytics to track metrics, and make data-driven decisions on agent allocation, call routing, and service level management Expertise to integrate contact center system with CRM platforms Proficiency in API integrations between CCaaS platform with external systems Expertise in security and compliance standards for handling customer data handling Expertise in multi-channel communications to integrate voice, chat, email, and social media within the CCaaS environment Application integration between CCaaS platforms & Conversational AI platforms (Chat Bot, Messaging Bots & Voice Bots) for GET/POST of data Capability to design end to end CCaaS solution aspects including SIP , Network, CCaaS Application Development Local Telco approved, regulatory / compliant solution design (to deliver CCaaS solution to customers) Global SIP coverage across geos (TFN, ITFN, DID,UIFN) Understanding of networking terminologies in CCaaS (underlay,overlay design) MPLS,SDWAN/Internet Router (CPE) models, configurations BYOC , SBC/Media Gateways setup & configurations (Audiocodes, Ribbon, SONUS) What We Offer At PwC, we care for the mental & physical wellbeing of our people and respect the flexibility that is needed in these difficult times. Keeping these factors in mind, we have introduced policies around Work-from-Home. Anywhere and flexible working hours. Mid-year appraisal cycle to reward performance on time Opportunities to solve problems which matter to our clients and have a strong, long-lasting impacts Continuous learning and upskilling opportunities nurturing you to become a better leader and consultant of tomorrow. We provide you access to Massive Online Open Courses (MOOC) at no cost. A world class leadership to guide you on gaining expertise across various functions and a top notch diverse peer group to support you throughout the journey Interaction with the senior client leadership and a chance to meet them in person by visiting client locations (as needed) and/or permanent relocation Show more Show less

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 8+ years of hands on experience Must Have Internal & External stakeholder management Forecast & define project milestones/timelines Familiar on estimation models (Fixed Bid, T&M) Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platforms ,Instance creation & setup ,Configuration ,Application Development ,CCaaS integration with CRM , ITSM & other host application ,SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Preferred Skills Add here AND change text color to black or remove bullet and section title if not applicable Minimum Years Experience Required Add here AND change text color to black or remove bullet and section title if not applicable Additional Application Instructions Add here AND change text color to black or remove bullet and section title if not applicable Show more Show less

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 8+ years of hands on experience Must Have Internal & External stakeholder management Forecast & define project milestones/timelines Familiar on estimation models (Fixed Bid, T&M) Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platforms ,Instance creation & setup ,Configuration ,Application Development ,CCaaS integration with CRM , ITSM & other host application ,SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Preferred Skills Add here AND change text color to black or remove bullet and section title if not applicable Minimum Years Experience Required Add here AND change text color to black or remove bullet and section title if not applicable Additional Application Instructions Add here AND change text color to black or remove bullet and section title if not applicable Show more Show less

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In quality engineering at PwC, you will focus on implementing leading practice standards of quality in software development and testing processes. In this field, you will use your experience to identify and resolve defects, optimise performance, and enhance user experience. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. About PwC CTIO – EmTech PwC’s Commercial Technology and Innovation Office (CTIO) is committed to shaping the future of technology within the firm. The EmTech (Emerging Technologies) division pioneers next-gen AI/ML/GenAI solutions, explores groundbreaking technologies, and delivers scalable innovation. We blend engineering rigor with applied AI research to transform ideas into real-world impact. We are at the intersection of software engineering and AI innovation — pushing boundaries in LLMOps , MLOps , and AI infrastructure to enable agile, secure, and scalable delivery of AI-powered products across domains. Role Overview We are seeking Test Automation QA with 4 -6+ years of experience in IT, specializing in Generative AI Testing and Test Automation management. Expertise in designing and implementing AI-driven test strategies using advanced tools. Proficient in key skills such as test strategy design, test execution planning, test development & monitoring, and enterprise testing frameworks, with a strong focus on process automation and team leadership. Key Responsibilities Design, develop, and maintain scalable and reliable test automation frameworks utilizing Python, Java/C##. Expertise in designing and implementing AI-driven test strategies using advanced tools like OpenAI, GitHub Copilot, etc. Demonstrate understanding of or possess hands-on experience with testing methodologies specific to Generative AI and large language model (LLM)-based systems. Perform thorough manual testing across web applications, APIs, and backend services to ensure functional stability and performance. Collaborate closely with software engineers and business analysts to gather and interpret requirements, ensuring comprehensive test coverage and alignment with business objectives. Execute various types of testing including functional, regression, integration, and system-level testing to ensure product quality and reliability. Develop and manage test plans, create detailed test cases, and document clear, actionable defect reports. Integrate automated test suites into CI/CD pipelines to enable continuous testing and quality assurance throughout the development lifecycle. Actively participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives, contributing to continuous improvement initiatives. Mandatory Skills Over 4 to 9 years of professional experience in the IT industry, with a strong focus on test automation management. A minimum of 1.5 years of hands-on experience in testing Generative AI systems. Proven expertise in both automated and manual testing methodologies across diverse application landscapes. Sound understanding and/or practical experience in testing strategies specific to Generative AI and Large Language Model (LLM)-based applications. Strong proficiency in API testing and backend system validation to ensure data integrity and service reliability. Skilled in developing and maintaining test automation scripts using Python and Java. Extensive experience with automation frameworks such as Pytest, Selenium, Playwright, Rest Assured. Well-versed in Continuous Integration/Continuous Deployment (CI/CD) practices, with familiarity in integrating test suites into CI/CD pipelines using industry-standard tools. Good To Have Experience with Azure DevOps (ADO) for comprehensive test management, task tracking, and collaboration within Agile development environments. Solid experience in leveraging AI and LLM evaluation frameworks like RAGAS for quality assessment, combined with proficiency in developing and validating custom GPT models for domain-specific applications. Soft Skills & Team Expectations Strong communication and documentation skills; ability to clearly articulate technical concepts to both technical and non-technical audiences. Demonstrated ability to work independently as well as collaboratively in a fast-paced environment. A builder's mindset with a strong desire to innovate, automate, and scale. Comfortable in an agile, iterative development environment. Willingness to mentor junior engineers and contribute to team knowledge growth. Show more Show less

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. We’re looking for a Senior Engineer - Service Delivery in our ever-evolving Integrated Payments Team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About The Team Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together. Our team is responsible for the uptime and capabilities of the platform to be able to process transactions for our customers. This requires a constant monitoring of the platforms and immediate responses on when issues arise. In addition, we frequently are on outages calls that are very stressful and require our team to address issues. We are also responsible for everything related to production environments including all external and internal certificates, all code deployments, and working closely with partnered relationships with the development teams. What You’ll Own Leverage a variety of technologies to effectively maintain and support diverse production credit card processing platforms. Collaborate closely with the development teams of these applications to enhance, adjust, or resolve any issues. Evaluate existing processes to identify opportunities for enhancement and automation. What You Bring Must have Team Oriented Mindset, Intellectual Curiosity Ability to adapt to fluctuating workloads, handling high pressure incidents with focus and efficiency while maintaining productivity during slower project phases Knowledge Of The Following Skills- Windows Server 2016 and higher (3+ years) IIS (3+ years) SSL Certificates (1+ years) Powershell / other scripting languages (1+ year) Nice To Have Knowledge of Credit Card Processing Dynamic troubleshooting skills Azure Devops Azure / AWS (Cloud Infrastructures) SQL CDN(Content Delivery Network) – Cloudflare/Akamai WAF / GTM Knowledge Worldpay Values Determined - You stay open – winning, and failing, as one. Always looking for solutions that add value. Inclusive - You collaborate, encouraging others to perform at their best, always welcoming new perspectives. Open - You work across borders, working with your team to achieve your collective goals. What Makes a Worldpayer What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. (Susmita Tripathy) Privacy Statement Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass Show more Show less

The world's top banks use Zafin's integrated platform to drive transformative customer value. Powered by an innovative AI-powered architecture, Zafin's platform seamlessly unifies data from across the enterprise to accelerate product and pricing innovation, automate deal management and billing, and create personalized customer offerings that drive expansion and loyalty. Zafin empowers banks to drive sustainable growth, strengthen their market position, and define the future of banking centered around customer value. What is the opportunity? As a Technology Support Engineer within Technology Group, you will learn, grow, and contribute as part of a highly competent global team, supporting a leading-edge mixed cloud and on-premises environment. This role is accountable for maintaining the cloud applications and platforms as well as on-premises infrastructure for the organization. This role is responsible for identifying and resolving any issues in the domain delivering an excellent end-user experience. This role will be based in India Trivandrum, but will be working during PST hours (Pacific Time) to support Global operations. Reports to This role reports to the Manager, Systems and Technology. What will you do? Perform implementation, administration and support responsibilities for cloud applications, platforms and systems including, but not limited to the below : Microsoft 365 o Microsoft Azure cloud / Microsoft End Point management / Intune / Windows and Linux technology stack / Active Directory o Atlassian products – Jira, Confluence o Network Administration (routers, firewalls, switches) / Security Patching & Vulnerability management / Backups and Restores / Maintain security, backup, and redundancy strategies o Provisioning of end users devices o Software distribution / Upgrades, repairs, and preventive maintenance on IT equipments / System security Provide Help Desk support, including: Provide support to end users experiencing hardware, software, and networking issues on-site or via remote-access systems. / Incident response and service request management / Research, diagnose, troubleshoot and identify solutions to resolve system issues / Collaborate well with stakeholders across the globe and within the team to ensure time-bound resolution of issues and service requests / Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams / Ensure proper recording, documentation, and closure of support tickets as per IT Service Management standards, adhering to SLA's. Adhere to established Change Management process standards Participate in Team Meetings, Project Sprints, and other collaborations. Work on complex technical projects in an Agile environment. End user training for employees Prepare user documentation, procedures, and relevant training materials. Assist in statistical data capture of key metrics for IT reporting Research and report on new technologies that would help the organization to meet new and ever-changing business goals and requirements. Proactive issue remediation and service mindset to maintain excellent end user experience What do I need to succeed? Degree in Computer Science, Engineering or equivalent 4-8 years of proven working experience in the field of IT administration Sound knowledge in cloud concepts and working experience in at least one cloud platform, preferably Microsoft Azure Experience in administering Microsoft 365 suite of applications Solid experience with Infrastructure components (Compute, Storage, Networking, virtualization) Familiarity with Atlassian Jira and Confluence Excellent troubleshooting skills with experience in issue triaging and resolution as per ITSM standards Good interpersonal skills with excellent written and verbal communication skills A genuine passion for technology A love for helping people and solving problems An instinct to communicate and collaborate with others A desire to work hard, learn, and grow Ability to multi-task with strong attention to detail and follow-up skills Strong work ethic and flexible to take on varied responsibilities Must be willing to work on roaster based rotational shift to provide overlapping time zone support What's in it for you Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin's privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice. Show more Show less

Meet the team The Observability Customer Success team in Cisco is seeking a highly motivated and customer-focused Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a critical role in ensuring our customers' success by providing technical guidance, execute a customer strategy, and proactively help customers adopt Cisco’s observability solutions. You will collaborate closely with cross-functional teams, including Sales, Product Engineering, Professional Services, and Customer Success Executives to deliver exceptional customer experiences and drive long-term customer satisfaction. Your Impact Customer Success Specialists are passionate technologists who love connecting and working with customers to help them adopt and derive value from the product and address their key business pain points using our best-in-class Cisco observability solutions. They deliver successful outcomes, provide constant guidance, and become trusted advisors so that our customers spend less time fixing issues and more time driving value, innovation and creativity to deliver outstanding digital experiences to their end-users. Develop strong relationships with key collaborators within the customer teams as well as Cisco teams (CSE, CSM, Sales, Engineering etc.), adopting a consultative and prescriptive approach that inspires trust and confidence. Enable customers to realize the most value from their Cisco observability investments. Develop a deep understanding of our observability products, their offerings, and their technical aspects to effectively assist customers with technical inquiries, configurations, integrations, and troubleshooting. Create account plans and deliver business reviews to key stakeholders, with a focus on tracking progress through metrics, use cases, and success stories. Provide timely and accurate responses to customer inquiries via various communication channels, such as email, chat, phone, and online platforms. Guide new customers through the whole product lifecycle journey from on-boarding to implement to renew.Leverage our library of Accelerators and other enablement resources to increase adoption. Collect and relay customer feedback to internal teams, helping to shape product development and improvements based on customer insights. Keep abreast of dynamic technology landscapes with a particular focus on adjacent technologies like microservices, containerization, Cloud, software security, etc. Foster collaboration with our Sales, Product, Support, Customer Success and Engineering teams and provide feedback from the field on features and functionality. Minimum Qualifications Bachelor’s degree in Computer Science or similar technical field or equivalent technical experience 5+ years of relevant technical or customer success experience lead in a customer facing consulting role. Understanding of the Observability, Security and Application Performance Management space with hands on experience with AppDynamics or competing products a bonus. Excellent customer interaction and presentation skills (ability to clearly communicate to different audiences and deliver a message in a concise, professional manner). Ability to educate customers on the value of our products and build trusted advisor relationships at all levels of the organization. Knowledge and experience in at least two of the following technical domains SDLC practices including Agile, DevOps and CI/CD strategies. IT Operations (NOC or similar) Virtualization and Containerization (Kubernetes, Pivotal Cloud Foundry) Cloud technologies (AWS, Azure, GCP, etc) Open Telemetry SAP Technologies Application Performance Management Application Development Experience with JavaScript (JQuery, Dojo, AngularJS, etc), Java (J2EE), .Net #We Are Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (40 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us! Show more Show less

Job Description Alimentation Couche-Tard Inc., (ACT) is a global Fortune 200 company. A leader in the convenience store and fuel space with over 17,000 stores in 31 countries, serving more than 6 million customers each day It is an exciting time to be a part of the growing Data Engineering team at Circle K. We are driving a well-supported cloud-first strategy to unlock the power of data across the company and help teams to discover, value and act on insights from data across the globe. With our strong data pipeline, this position will play a key role partnering with our Technical Development stakeholders to enable analytics for long term success. About The Role We are looking for a Data Engineer with a collaborative, “can-do” attitude who is committed & strives with determination and motivation to make their team successful. A Data Engineer who has experience implementing technical solutions as part of a greater data transformation strategy. This role is responsible for hands on sourcing, manipulation, and delivery of data from enterprise business systems to data lake and data warehouse. This role will help drive Circle K’s next phase in the digital journey by transforming data to achieve actionable business outcomes. Roles and Responsibilities Collaborate with business stakeholders and other technical team members to acquire and migrate data sources that are most relevant to business needs and goals Demonstrate technical and domain knowledge of relational and non-relational databases, Data Warehouses, Data lakes among other structured and unstructured storage options Determine solutions that are best suited to develop a pipeline for a particular data source Develop data flow pipelines to extract, transform, and load data from various data sources in various forms, including custom ETL pipelines that enable model and product development Efficient in ELT/ETL development using Azure cloud services and Snowflake, including Testing and operational support (RCA, Monitoring, Maintenance) Work with modern data platforms including Snowflake to develop, test, and operationalize data pipelines for scalable analytics deliver Provide clear documentation for delivered solutions and processes, integrating documentation with the appropriate corporate stakeholders Identify and implement internal process improvements for data management (automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability) Stay current with and adopt new tools and applications to ensure high quality and efficient solutions Build cross-platform data strategy to aggregate multiple sources and process development datasets Proactive in stakeholder communication, mentor/guide junior resources by doing regular KT/reverse KT and help them in identifying production bugs/issues if needed and provide resolution recommendation Job Requirements Bachelor’s degree in Computer Engineering, Computer Science or related discipline, Master’s Degree preferred 3+ years of ETL design, development, and performance tuning using ETL tools such as SSIS/ADF in a multi-dimensional Data Warehousing environment 3+ years of experience with setting up and operating data pipelines using Python or SQL 3+ years of advanced SQL Programming: PL/SQL, T-SQL 3+ years of experience working with Snowflake, including Snowflake SQL, data modeling, and performance optimization Strong hands-on experience with cloud data platforms such as Azure Synapse and Snowflake for building data pipelines and analytics workloads 3+ years of strong and extensive hands-on experience in Azure, preferably data heavy / analytics applications leveraging relational and NoSQL databases, Data Warehouse and Big Data 3+ years of experience with Azure Data Factory, Azure Synapse Analytics, Azure Analysis Services, Azure Databricks, Blob Storage, Databricks/Spark, Azure SQL DW/Synapse, and Azure functions 3+ years of experience in defining and enabling data quality standards for auditing, and monitoring Strong analytical abilities and a strong intellectual curiosity. In-depth knowledge of relational database design, data warehousing and dimensional data modeling concepts Understanding of REST and good API design Experience working with Apache Iceberg, Delta tables and distributed computing frameworks Strong collaboration, teamwork skills, excellent written and verbal communications skills Self-starter and motivated with ability to work in a fast-paced development environment Agile experience highly desirable Proficiency in the development environment, including IDE, database server, GIT, Continuous Integration, unit-testing tool, and defect management tools Preferred Skills Strong Knowledge of Data Engineering concepts (Data pipelines creation, Data Warehousing, Data Marts/Cubes, Data Reconciliation and Audit, Data Management) Strong working knowledge of Snowflake, including warehouse management, Snowflake SQL, and data sharing techniques Experience building pipelines that source from or deliver data into Snowflake in combination with tools like ADF and Databricks Working Knowledge of Dev-Ops processes (CI/CD), Git/Jenkins version control tool, Master Data Management (MDM) and Data Quality tools Strong Experience in ETL/ELT development, QA and operation/support process (RCA of production issues, Code/Data Fix Strategy, Monitoring and maintenance) Hands on experience in Databases like (Azure SQL DB, MySQL/, Cosmos DB etc.), File system (Blob Storage), Python/Unix shell Scripting ADF, Databricks and Azure certification is a plus Technologies we use : Databricks, Azure SQL DW/Synapse, Azure Tabular, Azure Data Factory, Azure Functions, Azure Containers, Docker, DevOps, Python, PySpark, Scripting (Powershell, Bash), Git, Terraform, Power BI, Snowflake Show more Show less

Meet the team The Observability Customer Success team in Cisco is seeking a highly motivated and customer-focused Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a critical role in ensuring our customers' success by providing technical guidance, execute a customer strategy, and proactively help customers adopt Cisco’s observability solutions. You will collaborate closely with cross-functional teams, including Sales, Product Engineering, Professional Services, and Customer Success Executives to deliver exceptional customer experiences and drive long-term customer satisfaction. Your Impact Customer Success Specialists are passionate technologists who love connecting and working with customers to help them adopt and derive value from the product and address their key business pain points using our best-in-class Cisco observability solutions. They deliver successful outcomes, provide constant guidance, and become trusted advisors so that our customers spend less time fixing issues and more time driving value, innovation and creativity to deliver outstanding digital experiences to their end-users. Develop strong relationships with key collaborators within the customer teams as well as Cisco teams (CSE, CSM, Sales, Engineering etc.), adopting a consultative and prescriptive approach that inspires trust and confidence. Enable customers to realize the most value from their Cisco observability investments. Develop a deep understanding of our observability products, their offerings, and their technical aspects to effectively assist customers with technical inquiries, configurations, integrations, and troubleshooting. Create account plans and deliver business reviews to key stakeholders, with a focus on tracking progress through metrics, use cases, and success stories. Provide timely and accurate responses to customer inquiries via various communication channels, such as email, chat, phone, and online platforms. Guide new customers through the whole product lifecycle journey from on-boarding to implement to renew.Leverage our library of Accelerators and other enablement resources to increase adoption. Collect and relay customer feedback to internal teams, helping to shape product development and improvements based on customer insights. Keep abreast of dynamic technology landscapes with a particular focus on adjacent technologies like microservices, containerization, Cloud, software security, etc. Foster collaboration with our Sales, Product, Support, Customer Success and Engineering teams and provide feedback from the field on features and functionality. Minimum Qualifications Bachelor’s degree in Computer Science or similar technical field or equivalent technical experience 5+ years of relevant technical or customer success experience lead in a customer facing consulting role. Understanding of the Observability, Security and Application Performance Management space with hands on experience with AppDynamics or competing products a bonus. Excellent customer interaction and presentation skills (ability to clearly communicate to different audiences and deliver a message in a concise, professional manner). Ability to educate customers on the value of our products and build trusted advisor relationships at all levels of the organization. Knowledge and experience in at least two of the following technical domains SDLC practices including Agile, DevOps and CI/CD strategies. IT Operations (NOC or similar) Virtualization and Containerization (Kubernetes, Pivotal Cloud Foundry) Cloud technologies (AWS, Azure, GCP, etc) Open Telemetry SAP Technologies Application Performance Management Application Development Experience with JavaScript (JQuery, Dojo, AngularJS, etc), Java (J2EE), .Net #We Are Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (40 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us! Show more Show less