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2.0 - 5.0 years
4 - 8 Lacs
Mumbai
Work from Office
Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a clients service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties.
Posted 1 month ago
5.0 - 9.0 years
8 - 17 Lacs
Chennai
Hybrid
Role : Windows Administrator with Azure Server / Azure Administrator Location: Chennai (Hybrid) Mandatory Skills: Must have 4 yrs of experience with Azure Server and 4 yrs with Windows Administrator No Azure Active Directory exp Exp Required: 5 to 9 yrs Excellent Communication Skills NP: 15 days to 1 month Interested Candidate Share Resume at dipti.bhaisare@in.experis.com
Posted 1 month ago
3.0 - 5.0 years
3 - 8 Lacs
Bengaluru
Work from Office
CLOUD ADMIN : Core Responsibilities Cloud Resource Provisioning & Management Execute provisioning and decommissioning activities for cloud resources (compute, storage, network, security groups) as per approved service requests or automation triggers, ensuring adherence to approved configurations and naming conventions. Maintain accurate tagging and metadata for all provisioned resources to enable visibility, policy enforcement, and proper cost attribution across business units or projects. Implement and maintain resource policies, such as auto-shutdown schedules, retention rules, and rightsizing recommendations, to ensure optimal usage and compliance with organizational guardrails. Operational Maintenance & Monitoring Monitor the health and completion of backup jobs, including VM snapshots, database dumps, and object storage versioning, escalating failures to relevant teams or L3 support. Apply and track lifecycle rules for storage buckets, archives, and temporary data to avoid unnecessary storage cost accumulation. Perform routine cloud maintenance tasks, including patch scheduling, instance resizing, log file rotation and cleanup, and temporary volume management, as per defined maintenance windows and SOPs. Deliverables Provisioning & Lifecycle Records Cloud provisioning logs, including timestamps, resource details, request origin, and tagging validation for all resources created or modified. Backup job summaries, highlighting success/failure status, size, timestamp, and target recovery point, with retention validation. Resource deallocation and cost recovery reports, listing terminated resources, associated cost savings, and confirmation of associated tag/policy cleanup. PLEASE SHARE YOUR UPDATED RESUME ON netra.chaubal@bootlabstech.com
Posted 1 month ago
7.0 - 12.0 years
18 - 20 Lacs
Navi Mumbai
Work from Office
Microsoft Hyper-V • Installation, Configuration, Maintenance of Hyper-V Farm • Configure Networking & Storage on Hyper-V • Upgrade & Patching Hyper-V host (Firmware/BIOS for Server) • Installation of Virtual Machines Required Candidate profile • Configure Replication, Failover VMs in Hyper-V Cluster • Performance Tuning and adjust resources Enterprise Backup Solution • Configure Backup of VMs as per policy • Restore of Virtual Machines
Posted 1 month ago
3.0 - 5.0 years
5 - 8 Lacs
Sholinganallur
Work from Office
Key Responsibilities: Strong experience in O365. Manage and optimize Azure resources, including virtual machines, storage accounts, VNets, AKS, and more. Develop and maintain infrastructure as code using tools like ARM templates, Terraform, or Bicep. Ensure security, compliance, and cost optimization across the Azure environment. Implement and manage CI/CD pipelines using Azure DevOps or similar tools. Monitor and troubleshoot performance and reliability issues. Collaborate with cross-functional teams including developers, architects, and security engineers. Provide leadership and mentorship to junior engineers. Stay up to date with Azure platform updates, best practices, and new technologies. Preferred Skills: Experience with hybrid cloud or multi-cloud environments. Knowledge of scripting languages (PowerShell, Python). Familiarity with monitoring tools (Azure Monitor, Log Analytics, Application Insights). Strong analytical and problem-solving skills. Excellent communication and documentation skills.
Posted 1 month ago
4.0 - 6.0 years
6 - 8 Lacs
Bengaluru
Work from Office
4-6 years working in IT - specialist in 3 technical areas e.g., Azure DevOps, Terraform, Kubernetes, Splunk, Fortinet WAF/FW. Strong technical experience across Private and Public cloud (VMWare and Azure), Office365 Support multiple clients across multiple technologies. Mentoring of junior team members. Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL / ISO20000 IT Service Management environment. Works directly with clients to gather requirements, design solutions, build proof of concepts, and implement solutions. Excellent presentation and reporting skills arising from customer-facing and on-site experience. Very strong verbal, presentation, and interpersonal skills are required. Escalation points for major incidents/investigations Service Owner for several services e.g., Azure, DevOps
Posted 1 month ago
7.0 - 9.0 years
15 - 20 Lacs
Noida, Pune, Bengaluru
Hybrid
Job Role : Technical Services Expert Shift: 24*7 Shift Work Mode: Hybrid Relevant Exp : Min 7 years Job Description Min 7 years exp as Azure Administrator Associate or Microsoft Azure Administrator. Advance Scripting skills: Debug, modify, create PowerShell and YAML pipelines and advance PowerShell scripts. Programmatic use of Azure secrets, tables, service accounts, Azure DevOps, email. Current environment includes 15 YAML and PowerShell pipelines and over 50 operational PowerShell scripts. PowerShell scripts of 400 lines are present in the environment. Regular (weekly) script changes will be required. Preferred Certified: Azure DevOps Engineer Expert . Any certification in PowerShell scripting/programming will be good to have. Details Azure infrastructure: monitor, add, reconfigure. Script monitors using KQL and log analytics. Configure monitor thresholds and trigger actions. Azure DB (only infra management): Elastic pools, SQL servers, PaaS. Work on P1/P2 customer tickets. Respond to P1/P2 Azure monitor alerts. Install operating system updates and restart applications environment. This role MUST BE READY TO WORK IN U.S SHIFTS including rotational on-call for P1/P2 and monthly rotational late shifts US EST. Please refer to the below link details for detailed JD. If you are interested, kindly submit your application through the website link provided below for the next steps. Link:: https://www.jobs.global.fujitsu.com/job/Azure-Devops-PowerShell-Technical-Services-Expert-1510/1510-en_US/
Posted 2 months ago
3 - 5 years
5 - 7 Lacs
Hyderabad
Work from Office
The AVD Engineer will be responsible for documenting and implementing complex virtual desktop interface solutions to be consistent with the global institutional policies/procedures. A successful candidate will be a part of the global team of AVD Engineers to perform integration activities between R1 and Cloudmed systems to create a unified AVD experience. Duties also include communicating technical/complex information both verbally and in writing, establishing, and maintaining cooperation, understanding, trust and credibility between all team members. In this role, AVD Engineer will be responsible for ensuring the optimal operation of the R1s AVD infrastructure by analyzing performance, capacity planning, installation, and maintenance of Azure AVD-related applications, and supporting all AVD infrastructure hardware and software. The successful candidate must have been a part of a successful project on deployment, management, and migration for large virtual desktop user base (2,000 + users). Responsibilities: Under a general guidance of the AVD Team Manager, carries out testing procedures and implementation plans to ensure operational reliability and scalability of AVD In alignment with the project goals, carries out procedures on R1 and Cloudmed infrastructure access for end users and development teams Works within established configuration and change management policies to ensure awareness, approval and success of changes made to the virtual infrastructure Analyzes existing systems and processes to recommend changes/improvements to maximize user capabilities Works with other Team members to ensure project delivery expectations are effectively communicated and met Provides Tier 2/3-type support for global AVD infrastructure (serves as a point of escalation for Tier 1 support) Participate in on-call rotations and perform off-hour maintenance activities Leads technical initiatives as assigned and acts as a mentor for other team members Designs, automates and engineers high-availability, scalable solutions for new and existing services Deploys, administers, and secures AVD environments for business needs (image management, application packaging, patching and deployment) Researches, implements, and documents new tools and processes Performs multiple tasks concurrently and responds to emergency situations effectively Performs duties in a professional, polite, considerate, courteous, and timely manner Understands, supports, enforces, and complies with company policies, procedures and standards of business ethics and conduct Required Qualifications: Associate or bachelor's degree in computer science or related discipline, relevant experience may substitute for the degree 3-5 years of overall virtual desktop experience 3-5 years extensive Microsoft server/desktop administration and Active Directory in multi domain forest environment (including GPOs, JSON, PowerShell scripting, DNS, DHCP, ADFS, RDS (Remote Desktop Services), SQL) Expertise in the Windows 10 operating environment, imaging process and Office 365 Experience creating, maintaining, and communicating complex information technology documentation Working knowledge of Azure administration Experience creating software packages, deployment, patch management, data, and cost analytics Knowledge of Azure cloud, networking, and enterprise architectures Desired Qualifications: Designing and supporting Microsoft infrastructure solutions including Azure Virtual Desktop, on-prem, cloud and hybrid Experience working with multiple vendors such as Microsoft (primary), Citrix, and VMware Horizon (desirable but not required) Hands-on experience with on-Prem Active directory, Microsoft Intune, and Azure AD, Infrastructure-as-Code deployment with automation Azure, Citrix, VMware or relevant to AVD Certifications highly desirable Ability to maintain the highest levels of customer satisfaction and be service-oriented Excellent verbal and written communication skills Team-oriented and adaptable.
Posted 2 months ago
10 - 20 years
20 - 22 Lacs
Chennai
Work from Office
We are seeking a hands-on technically adept IT Manager (or Associate Director) to lead our India-based IT operations & Reporting to the Global IT Lead. For complete Description :- https://job-boards.greenhouse.io/acurussolutions/jobs/4556608006
Posted 2 months ago
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