Role & responsibilities Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, software, and hardware. Provide ongoing support of AWS Cloud based application systems in production including responding to service requests, problem analysis, resolution, escalation and reporting as necessary. Identify and participate in improvement, system renewal, stability, upgrade, and Disaster Recovery projects. As a member of the operations support team, interface with developers, infrastructure teams, system designers, business system analysts, application analysts and testing specialists to deliver high quality solutions and maintain a stable, high performing application environment. Create and maintain supporting documentation. Participate in various review processes - e.g Business Requirements, Test plans, Design reviews, etc to gain a solid understanding of the application and provide input into the various deliverables from a support perspective. Design, develop, code, test, and debug programs for various projects. This role includes on-call and after hours support on a team rotation basis Preferred candidate profile Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed Ability to support servers on-premise (physical/virtual), and cloud hosted (AWS/Azure) 2+ years of progressive information technology experience with full application development life cycle and systems integration experience using ETL tools and demonstrated experience using AWS-GLUE University degree in Computer Science or equivalent experience Familiarity with OS scripting Powershell, VBScript, Command Shell Experience with (or willing to learn) Python/Pyspark and GLUE Essential to have demonstrated strong core competency in SQL. Familiarity with (or willing to learn) Informatica Intelligent Data Management Cloud Excellent collaboration skills and proven ability to adapt to challenges, coaching and mentoring. Ability to work in a global multi-site environment and working in a matrix environment, onshore/offshore IT mode. Ability to engage with a team of diverse skill sets and interface with peripheral technical teams. Experience in creating technical documentation such as data mappings to reflect lineage and data flows. Experience with the DevOps tools (Git, Bitbucket, Jenkins, CDD, Ansible) Experience with Continuous Integration/Continuous Delivery (CI/CD) best practices. Understanding file transfer process and options (FTP/SFTP) Knowledge of ITIL standards and best practices Experience with project management and software development life cycle/SDLC; Agile and Lean (3+ years) Excellent documentation skills including technical writing, Visio, PowerPoint, flowcharting (3+ years) Strong communication and analytical skills, including conceptual, requirements interpretation, solution creation and problem-solving abilities.
