924 Aws Lambda Jobs - Page 35

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : AWS Glue Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members and stakeholders. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure effective communication among team members and stakeholders- Implement best practices for application design and configuration Professional & Technical Skills: - Must To Have Skills: Proficiency in AWS Glue- Strong understanding of cloud computing principles- Experience with data integration and ETL processes- Knowledge of data warehousing concepts- Hands-on experience with AWS services such as S3, Lambda, and Redshift Additional Information:- The candidate should have a minimum of 5 years of experience in AWS Glue- This position is based at our Gurugram office- A 15 years full-time education is required Qualification 15 years full time education

As a Senior Conversation Designer (CxD) within the Consumer Product Office at UHC, you will be the primary design expert for your product and engineering partners, developing conversational experiences that anticipate consumer needs and elevate their engagement.?Your work will impact the people we serve and ensure our bot designs meet accessibility, health literacy and conversational design best practices. In this role, you will represent our conversational discipline and contribute to the evolution of CxD with conversational AI. Primary Responsibilities: Design innovative, consumer-centric conversational interfaces for voice interactions and chatbots, including multi-modal user experiences that support digital adoption, reduce unnecessary calls, and anticipate consumer needs Act as bot design subject matter expert for product and engineering teams, represent the design process, and serve as a key resource on complex or critical issues Analyze transcripts of user interactions to create consumer-centric conversational experiences and interaction models Create and refine thorough, accurate flow diagrams and conversational prompts to communicate the behavior of a complete conversational system, including what can go wrong, and how Collaborate with engineering, product, architecture, legal, UI/UX, and accessibility partners to understand dependencies and determine solutions to build and iterate on your designs Contribute to improving CxD best practices and processes as part of UHC Design team Ensure designs and copy align to the strategy and stay consistent with best practices and brand guidelines Plan and lead design reviews, showcases, and other meetings to align and communicate information Review work performed by others and provide recommendations for improvement Motivate and inspire other team members Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 4+ years of hands-on experience in conversation design OR working with a writing discipline or digital product team Working knowledge of Conversational AI, prompt design, and defining user intents Proven ability to distill consumer insights and anticipate consumer needs Proven to be adept at crafting conversations and logic that align to the strategy while following voice, tone, and brand standards Proven excellent communication and collaboration skills with stakeholders and leaders Proven record of displaying ownership and urgency through problem solving and decision-making skills Preferred Qualifications: Experience working in a clinical, healthcare, or health insurance setting Experience or working knowledge of writing for accessibility, health literacy, and/or plain language guidelines Experience developing interaction models using tools such as Amazon Lex or other similar conversational AI platforms Experience with Agile/Scrum methodologies? Working knowledge of Figma, Office Suite, and Aha! (or comparable design programs) Ability to take ownership of design execution by creating compelling UI/UX designs for various features and experiences Proven curious business mind, with a willingness to consider new approaches and ideas

Must Have: - Experience with Angular 18+ - Experience working with product managers to write your own JIRA tickets - Experience with Typescript - Experience with AWS Lambda Nice To Have - Experience working closely with product - Experience building APIs Mandatory Competencies User Interface - Angular - Angular 2+ User Interface - node.JS - node.JS Beh - Communication Cloud - AWS - AWS Lambda,AWS EventBridge, AWS Fargate User Interface - Typescript - Typescript

We are seeking a seasoned Lead Data Engineer with over 7+ years of experience, primarily focused on Python and writing complex SQL queries in PostgreSQL. The ideal candidate will have a strong background in Python scripting, with additional knowledge of AWS services such as Lambda, Step Functions, and other data engineering tools. Experience in integrating data into Salesforce is a plu The candidate should have deep expertise in writing and optimizing complex SQL queries iN PostgreSQL. Proficiency in Python scripting for data manipulation and automation. Familiarity with AWS services like Lambda, Step Functions. Knowledge on building semantic data layers between applications and backend databases. Experience in integrating data into Salesforce and understanding of its data architecture is a valuable asset. Strong troubleshooting and debugging skills

Role & responsibilities Preferred candidateCore Skills: Strong proficiency in Java (8 or above) with hands-on experience in building scalable backend applications using Spring Boot, Spring MVC, and RESTful APIs. Solid understanding of React.js and modern JavaScript (ES6+), including Redux, Hooks, and component-based architecture. Experience with HTML5, CSS3, SASS/LESS, and responsive design principles. Familiarity with Node.js and NPM/Yarn for frontend build and dependency management. Database & Persistence: Proficient in working with Relational Databases (e.g., MySQL, PostgreSQL) and NoSQL Databases (e.g., MongoDB). Experience with JPA/Hibernate for ORM and data persistence. DevOps & Tools: Hands-on experience with Git, Maven/Gradle, and CI/CD pipelines (e.g., Jenkins, GitLab CI). Familiarity with Docker and containerized application deployment. Exposure to cloud platforms like AWS, Azure, or GCP is a plus. Testing & Quality: Experience with unit testing frameworks (e.g., JUnit, Mockito) and frontend testing tools (e.g., Jest, React Testing Library). Understanding of code quality, linting, and static code analysis tools. Soft Skills & Collaboration: Ability to work in Agile/Scrum environments with cross-functional teams. Strong problem-solving skills and attention to detail. Excellent communication and documentation abilities. profile

Role & responsibilities Title: Senior Software Engineer Location: Remote Experience Required: 56 Years Position Type: Full-Time Openings: 1 Job Overview: We are seeking a Senior Software Engineer with 5–6 years of hands-on experience in full-stack development. This is a remote position, offering the opportunity to work on cutting-edge projects involving Node.js, React.js, SQL, GraphQL, AWS Serverless, and Graph Databases. The ideal candidate will also have exposure to Large Language Model (LLM) integrations and OCR techniques, contributing to smart, AI-driven applications. Key Responsibilities: Architect and develop scalable, cloud-native backend services using Node.js and AWS Serverless infrastructure (Lambda, API Gateway, DynamoDB, S3, etc.). Build responsive and high-performance frontend applications using React.js. Design and implement flexible, secure GraphQL APIs. Manage and querye Models (LLMs) such as OpenAI/GPT for smart automation, chatbots, or semantic search features. Implement OCR solutions using tools such as Tesseract, AWS Textract, or similar for document data extraction. Contribute to DevOps workflows, including CI/CD pipelines and infrastructure automation using Terraform or CloudFormation. Participate in code reviews, knowledge sharing, and mentoring of junior team members. Required Skills: Strong proficiency in Node.js and React.js Experience in SQL database development and optimization Working knowledge of GraphQL and API security best practices Hands-on experience with AWS Serverless architecture Practical knowledge of Neo4j or other Graph Databases Experience in integrating LLM APIs (e.g., OpenAI, Anthropic, LangChain) Understanding of OCR tools like Tesseract, AWS Textract, or Google Vision API Familiarity with modern software development practices including CI/CD, Git, agile methodologies Nice to Have: Experience with Terraform or AWS CloudFormation Familiarity with TypeScript, NoSQL, and microservices architecture Understanding of containerization using Docker, ECS, or EKS Prior experience with AI/ML workflows or prompt engineering

Design and develop integration of Snowflake with a cloud platform and platform enhancements, integrations, and performance optimisation. Work on data ingestion, transformation, cataloguing, and lineage tracking, Develop and architect ETL workflows. Required Candidate profile 5 years in developing and scaling data platforms centered around Snowflake, with Azure. Understanding of modern data architectures such as Data Mesh, Lakehouse, and ELT. Familiarity with DCAM

We are seeking a visionary and hands-on Java Full Stack Solution Architect to lead the design, development, and delivery of modern, AI-driven enterprise solutions. This role is embedded within the Enterprise Architecture Team, playing a pivotal part in shaping technology strategies, leading high-performing engineering teams, and engaging directly with clients across pre-sales and delivery. Key Responsibilities Design scalable, secure full-stack architectures (Java, Spring Boot, React/Angular, Microservices). Integrate AI-driven features (chatbots, recommendations, intelligent search). Lead cloud-native architecture and modernization initiatives. Engage in pre-sales, RFP responses, and client workshops. Mentor developers and junior architects; review code and designs. Prototype AI components and guide their implementation. - Collaborate across teams to deliver AI-enabled digital platforms. Advise on enterprise AI roadmap and innovation strategy. Required Skills & Experience Proficient in Java, Spring Boot, REST APIs, React/Angular, GraphQL. Python proficiency for AI/ML prototyping and integration. Hands-on with AI/ML services and APIs from AWS (e.g., Bedrock, SageMaker, Comprehend), Azure (e.g., Azure OpenAI, Cognitive Services), and GCP (e.g., Vertex AI, PaLM API). Expert in Microservices, Docker, Kubernetes, CI/CD, Terraform. Experience with AWS/Azure/GCP including compute, storage, networking, and AI/ML services. Hands-on with serverless architecture using AWS Lambda, Azure Functions, or Google Cloud Functions. Knowledge of Kafka, RabbitMQ, ActiveMQ, AWS SNS/SQS, Google Pub/Sub, and MQTT protocol. Experience with vector databases and traditional/cloud databases (PostgreSQL, MySQL, DynamoDB, Cosmos DB, MongoDB, Redis etc.,). Strong understanding of event-driven architecture, stream processing, and real-time data handling. Strong understanding of enterprise security across on-prem and cloud environments, including: -IAM (AWS IAM, Azure AD, GCP IAM), network security (VPCs, NSGs, firewalls) -Encryption (at rest and in transit), OAuth2, OIDC, SSO, API security best practices -Integration with enterprise identity systems (LDAP, Active Directory) -Compliance standards (GDPR, HIPAA, etc., ), DevSecOps, and secure SDLC Hands-on with monitoring, logging, and observability tools including Prometheus, Grafana, ELK/EFK Stack, CloudWatch, Azure Monitor, GCP Operations Suite, OpenTelemetry etc., - Strong customer-facing and pre-sales exposure. - 12+ years in software engineering, 5+ years in solution architecture. - Excellent leadership, communication, and mentoring skills. Qualifications Bachelors or Masters in Computer Science or related field. Preferred certifications include Cloud Architect (AWS/Azure/GCP), AI/ML (Google ML, Azure AI Engineer), and TOGAF or SAFe. Why Join Us? Be a core member of the Enterprise Architecture Team, driving AI-driven digital strategies. Shape the future of enterprise platforms with cutting-edge technologies, collaborate with visionary clients, and lead transformative engagements in an innovation-first culture.

Requirements for the candidate: Data Engineer with a minimum of 7+ years of experience of data engineering experience. The role will require deep knowledge of data engineering techniques to create data pipelines and build data assets. At least 4+ years of Strong hands on programming experience with Pyspark / Python / Boto3 including Python Frameworks, libraries according to python best practices. Strong experience in code optimization using spark SQL and pyspark. Understanding of Code versioning, Git repository, JFrog Artifactory. AWS Architecture knowledge specially on S3, EC2, Lambda, Redshift, CloudFormation etc and able to explain benefits of each Code Refactorization of Legacy Codebase: Clean, modernize, improve readability and maintainability. Unit Tests/TDD: Write tests before code, ensure functionality, catch bugs early. Fixing Difficult Bugs: Debug complex code, isolate issues, resolve performance, concurrency, or logic flaws.

Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of AWS DataLake! Responsibilities Having knowledge on DataLake on AWS services with exposure to creating External Tables and spark programming. The person shall be able to work on python programming. Writing effective and scalable Python codes for automations, data wrangling and ETL. Designing and implementing robust applications and work on Automations using python codes. Debugging applications to ensure low-latency and high-availability. Writing optimized custom SQL queries Experienced in team and client handling Having prowess in documentation related to systems, design, and delivery. Integrate user-facing elements into applications Having the knowledge of External Tables, Data Lake concepts. Able to do task allocation, collaborate on status exchanges and getting things to successful closure. Implement security and data protection solutions Must be capable of writing SQL queries for validating dashboard outputs Must be able to translate visual requirements into detailed technical specifications Well versed in handling Excel, CSV, text, json other unstructured file formats using python. Expertise in at least one popular Python framework (like Django, Flask or Pyramid) Good understanding and exposure on any Git, Bamboo, Confluence and Jira. Good in Dataframes and SQL ANSI using pandas. Team player, collaborative approach and excellent communication skills Qualifications we seek in you! Minimum Qualifications BE/B Tech/ MCA • Excellent written and verbal communication skills • Good knowledge of Python, Pyspark Preferred Qualifications/ Skills Strong ETL knowledge on any ETL tool – good to have. Good to have knowledge on AWS cloud and Snowflake. Having knowledge of PySpark is a plus. Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

We are seeking a highly skilled .NET developer who comes with the capacity in .net , aws cloud and for the font end we are looking for react js. skills required - .net aws react

Grade Level (for internal use): 11The Role As a Principal Software Engineer, you will design, create and maintain high-quality cloud-based applications to help S&P Globals Private Valuations and Assessments business grow. You will be working with a team of experienced application/web developers (in multiple global locations), business analysts and business stakeholders. Day to day, you will contribute to current and future technology architectural designs and development efforts towards various different modules of S&P Global Private Valuations and Assessments solutions. You will have access to market-leading tools and services, and be part of a wider group that values technical excellence. The Team We are an established development team, looking to grow, innovation and push the boundaries of what's possible in software development. We prioritize providing an excellent developer experience, which means you'll have access to market-leading tools, services and learning, as well as expertise from both our team and the wider organization. You'll work in a strong DevOps culture, where we've automated every stage of our deployment pipeline, allowing you to focus on what you do best. Youll have the opportunity to work with cutting-edge technology and use AI productivity tools and AI models as standard. Responsibilities Candidate needs to: Be an active player in system architecture and design discussions. Have a passion for technology and offer new ideas and approaches. Recommend product, process, and tooling improvements. Analyse business requirements, design, implement and test features. Understand non-functional requirements like performance, scalability etc. aspect of the application. Be delivery focused. Participate in agile product development through all SDLC phases. Build high-quality, reusable code and libraries for future use in a timely and efficient manner. Work closely with the QA and Business teams and highlight issues and risks proactively. Embrace quality standards including: code conventions, code reviews, unit testing, static analysis and revision control. Coordinate with QA/QC staff for product functional and system testing. Maintain and support all areas of the application. Work in an individual capacity as well as in teams across geographies. Work under the general supervision of the Development Manager and take direction from other Leads within the organization where required. Business competencies Education and experience 6-10 years strong technical and platform knowledge, including some or all of: Required Java Thorough understanding of agile software development methodology and industry best practices. Thorough understanding of fundamental software engineering and computer science principles: object-oriented design, functional programming, structured design, databases, algorithms, data structures, usability, refactoring, debugging, and configuration management. Excellent design and problem solving skills and disciplined, engineering oriented mind set. Minimum 5 years of experience developing commercial web applications or services used by external customers. Excellent verbal and written communication skills, including presentation skills. Experience of Cloud Development preferably AWS and AWS Cloud Products Desirable AWS Lambda and Serverless Architecture SQL AWS managed services, Linux, Containerization Platform Scala (or other functional programming experience) Angular 18+ JavaScript/TypeScript Spring Other JVM languages Experience with Continuous Integration and build systems Git + Gitlab/Github Good degree in Computer Science, Engineering or Numerate field Experience with configuration languages (CloudFormation, Terraform, etc.) Commercial awareness Knowledge of Private Market Valuations and/or Financial Sector is advantageous Leadership Ability to lead design and development of a new or existing project/service Display commitment to own features and take them to successful delivery Personal competencies Personal impact Must work effectively with a diverse team spread across globe Strong analytical, investigative and problem solving skills Proactive, organised and able to work independently with minimal supervision Self-motivated and enthusiastic Open minded, flexible and willing to adapt to changing situations Delivery focused Communication Must be an excellent communicator, both written and verbally Teamwork Strong interpersonal skills, with the ability to work with a diverse team, including team members overseas

So, what’s the role all about? We are seeking a highly skilled Backend Software Engineer to join the GenAI Solutions for CX , our fully integrated AI cloud customer experience platform. On this role you will get the exposure to new and exciting technologies and collaborate with professional engineers, architects, and product managers to create NICE’s advanced line of AI cloud products How will you make an impact? Design and implement high-performance microservices using AWS cloud technologies Build scalable backend systems using .Net Lead the development of event-driven architectures utilizing Kafka and AWS Firehose Integrate with Athena , DynamoDB , S3 , and other AWS services to deliver end-to-end solutions Ensure high-quality deliverables with testable, reusable, and production-ready code Collaborate within an agile team, influencing architecture, design, and technology adoption Have you got what it takes? 5 + years of backend software development experience Strong expertise in C# Deep knowledge of microservices architecture , RESTful APIs , and cloud-native development Hands -on experience with AWS Lambda , S3 , Athena , Kinesis Firehose , and Kafka Strong database skills (SQL & NoSQL), including schema design and performance tuning Experience designing scalable systems and delivering enterprise-grade software Comfortable working with CI/CD pipelines and DevOps practices Passion for clean code, best practices, and continuous improvement Excellent communication and collaboration abilities Fluent in English (written and spoken) What’s in it for you? Join an ever-growing, market-disrupting global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7981 Reporting into: Tech Manager Role Type: Individual Contributor

Must Have: - Experience with Angular 18+ - Experience working with product managers to write your own JIRA tickets - Experience with Typescript - Experience with AWS Lambda Nice To Have - Experience working closely with product - Experience building APIs Mandatory Competencies User Interface - Angular - Angular 2+ User Interface - node.JS - node.JS Beh - Communication Cloud - AWS - AWS Lambda,AWS EventBridge, AWS Fargate User Interface - Typescript - Typescript

Must Have: - Experience with Angular 18+ - Experience working with product managers to write your own JIRA tickets - Experience with Typescript - Experience with AWS Lambda Nice To Have - Experience working closely with product - Experience building APIs Mandatory Competencies User Interface - Angular - Angular 2+ User Interface - node.JS - node.JS Beh - Communication Cloud - AWS - AWS Lambda,AWS EventBridge, AWS Fargate User Interface - Typescript - Typescript

Position : Senior Python Developer | SaaS, AWS | YC-Backed Insurtech (Onsite) Experience : Strong proficiency in Python with hands-on experience of 2+yrs in building SaaS applications. Education : BE / M.Tech Salary : Negotiable Mode of work : On Site About the Role: We are a fast-growing, YC-backed insurtech startup focused on transforming the insurance industry through Generative AI. We are looking for a Senior Python Developer (SDE 2) with strong experience in building scalable SaaS products and expertise in AWS Cloud infrastructure. This is a full-time onsite role . Key Responsibilities: Develop and maintain high-quality, scalable SaaS applications using Python . Design and implement robust APIs for integrations with third-party systems. Manage and optimize cloud infrastructure on AWS . Lead discussions on system design (LLD / HLD) and architecture. Own product development from ideation to deployment. Collaborate closely with cross-functional teams. Mentor junior developers and interns. Troubleshoot production issues and ensure code quality. What Were Looking For:Must-Have Skills: 2+ years of hands-on experience in Python backend development for SaaS products. Strong expertise in AWS services and cloud infrastructure. Proven track record with API development & integration . Solid understanding of system design and best practices. Familiarity with CI/CD pipelines and modern development workflows. Knowledge of frontend-backend integration . Good-to-Have Skills: Experience with Docker / Kubernetes / Microservices . Exposure to observability and monitoring tools . Basic understanding of JavaScript / React . Ideal Candidate Traits: Self-driven and able to work independently. Proactive with a strong sense of ownership. Thrives in fast-paced startup environments . Team-oriented and collaborative. Interested candidates kindly share your CV and below details to usha.sundar@adecco.com 1) Present CTC (Fixed + VP) - 2) Expected CTC - 3) No. of years experience - 4) Notice Period - 5) Offer-in hand - 6) Reason of Change - 7) Present Location -

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : AWS Glue Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members and stakeholders. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure effective communication among team members and stakeholders- Implement best practices for application design and configuration Professional & Technical Skills: - Must To Have Skills: Proficiency in AWS Glue- Strong understanding of cloud computing principles- Experience with data integration and ETL processes- Knowledge of data warehousing concepts- Hands-on experience with AWS services such as S3, Lambda, and Redshift Additional Information:- The candidate should have a minimum of 5 years of experience in AWS Glue- This position is based at our Gurugram office- A 15 years full-time education is required Qualification 15 years full time education

The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 11 (Analyst) + Entity (S&C GN) Management Level: Level 11 - Analyst Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Amazon Connect Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level: Analyst | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Years of Exp: 2-5 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Read about us. Blogs Your experience counts! Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 2 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java What's in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions " underpinned by the world's largest delivery network " Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting Accenture Strategy shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategys services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https:// Accenture Capability Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team. Qualifications Experience: Minimum 2 year(s) of experience is required Educational Qualification: Engineering Degree or MBA from a Tier 1 or Tier 2 institute

The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 11 (Analyst) + Entity (S&C GN) Management Level: Level 11 - Analyst Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Amazon Connect Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level: Analyst | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Years of Exp: 2-5 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Read about us. Blogs Your experience counts! Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 2 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java What's in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions " underpinned by the world's largest delivery network " Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting Accenture Strategy shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategys services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https:// Accenture Capability Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team. Qualifications Experience: Minimum 2 year(s) of experience is required Educational Qualification: Engineering Degree or MBA from a Tier 1 or Tier 2 institute

The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 9 (Consultant) + Entity (S&C GN) Management Level: Level 9 - Consultant Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Amazon Connect Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level: Consultant | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Years of Exp: 5-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Your experience counts! Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 4-5 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java What's in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. Qualifications Experience: Minimum 5 year(s) of experience is required Educational Qualification: Engineering Degree or MBA from a Tier 1 or Tier 2 institute

The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 9 (Consultant) + Entity (S&C GN) Management Level: Level 9 - Consultant Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Amazon Connect Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level: Consultant | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Years of Exp: 5-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Read about us. Blogs Your experience counts! Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 4-5 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java What's in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions " underpinned by the world's largest delivery network " Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting Accenture Strategy shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategys services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https:// Accenture Capability Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team. Qualifications Experience: Minimum 5 year(s) of experience is required Educational Qualification: Engineering Degree or MBA from a Tier 1 or Tier 2 institute

Job Title - GN - SONG - Service - Google Gen AI - Analyst Management Level: 11-Analyst Location: Gurugram, DDC1A Must-have skills: Google Generative AI Studio Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and knowledge/experience on Google Gen AI product suite like Vertex AI, Google Gemini, Decibel, Generators, Generative Fallback, Playbooks, LLM based topic modelling, LLM Agent Assist. Drive design thinking innovative workshops with the clients using design principles and help shape their Gen AI implementation strategy thinking about the business value proposition and customer experience. Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap path with the clients to achieve leading class CX capabilities Ability to understand business requirements still putting customer experience at the heart of CX design Ability to think and pre-empt scenarios and questions from cross functional client team (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc) Work with technical Google team/developers to convert user requirements into final product Work with Accenture and client team on CCaaS (Contact Center as a Service) migration Deliver using agile delivery process, continuous improvement and continuous development Work with other Accenture teams to put forward differentiated CX management solutions for large clients (RFI and RFP process) Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role: A strong and well-established record of accomplishment in designing and delivering Google CCAI solutions and platform Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs Thorough understanding of CCAI Framework and integration with internal and external components. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Passion for building leading class Google contact center solutions for clients Having thorough understanding of end to end Google contact center transformation Thorough understanding of CX & contact center architecture and project experience with Google CCAI solution is a must Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have Experience of building Gen AI based use-cases and solutions that work across industries and markets Story boarding, creating differentiated solution as per client needs and compelling story telling is a must Ability to work with ambiguity and exploratory mindset is a must Strong Analytical skills, excellent written and oral communication skills Experience working in a large, complex global team environment Excellent verbal and written communication skills, with the ability to present at the Board and C-level Ability to work effectively in a remote, inclusive, virtual, global environment Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Read about us. Blogs Qualification Experience: 3 to 5 Years Educational Qualification: BE Btech

The SONG Practice | Google Specialist Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: SONG I Areas of Work: Service Google CCAI, Solution and Platform Design | Level: Manager / Senior Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:5 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The SONG practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and knowledge/experience on Google Gen AI product suite like Vertex AI, Google Gemini, Decibel, Generators, Generative Fallback, Playbooks, LLM based topic modelling, LLM Agent Assist. Drive design thinking innovative workshops with the clients using design principles and help shape their Gen AI implementation strategy thinking about the business value proposition and customer experience. Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap path with the clients to achieve leading class CX capabilities Ability to understand business requirements still putting customer experience at the heart of CX design Ability to think and pre-empt scenarios and questions from cross functional client team (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc) Work with technical Google team/developers to convert user requirements into final product Work with Accenture and client team on CCaaS (Contact Center as a Service) migration Deliver using agile delivery process, continuous improvement and continuous development Work with other Accenture teams to put forward differentiated CX management solutions for large clients (RFI and RFP process) Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role: A strong and well-established record of accomplishment in designing and delivering Google CCAI solutions and platform Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs Thorough understanding of CCAI Framework and integration with internal and external components. Read about us. Blogs Qualifications Your experience counts! 5+ years of experience in working with Google CCAI solutions – creating virtual agents using Dialogflow, generating meaningful analytics using Insights, designing and implementing customer experience solutions projects (any industry). Passion for building leading class Google contact center solutions for clients Having thorough understanding of end to end Google contact center transformation Thorough understanding of CX & contact center architecture and project experience with Google CCAI solution is a must Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have Experience of building Gen AI based use-cases and solutions that work across industries and markets Story boarding, creating differentiated solution as per client needs and compelling story telling is a must Ability to work with ambiguity and exploratory mindset is a must Strong Analytical skills, excellent written and oral communication skills Experience working in a large, complex global team environment Excellent verbal and written communication skills, with the ability to present at the Board and C-level Ability to work effectively in a remote, inclusive, virtual, global environment What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Capability Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

The SONG Practice | Google Specialist Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: SONG I Areas of Work: Service Google CCAI, Solution and Platform Design | Level: Manager / Senior Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:5 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The SONG practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and knowledge/experience on Google Gen AI product suite like Vertex AI, Google Gemini, Decibel, Generators, Generative Fallback, Playbooks, LLM based topic modelling, LLM Agent Assist. Drive design thinking innovative workshops with the clients using design principles and help shape their Gen AI implementation strategy thinking about the business value proposition and customer experience. Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap path with the clients to achieve leading class CX capabilities Ability to understand business requirements still putting customer experience at the heart of CX design Ability to think and pre-empt scenarios and questions from cross functional client team (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc) Work with technical Google team/developers to convert user requirements into final product Work with Accenture and client team on CCaaS (Contact Center as a Service) migration Deliver using agile delivery process, continuous improvement and continuous development Work with other Accenture teams to put forward differentiated CX management solutions for large clients (RFI and RFP process) Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role: A strong and well-established record of accomplishment in designing and delivering Google CCAI solutions and platform Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs Thorough understanding of CCAI Framework and integration with internal and external components. Read about us. Blogs Qualifications Y our experience counts! 5+ years of experience in working with Google CCAI solutions- creating virtual agents using Dialogflow, generating meaningful analytics using Insights, designing and implementing customer experience solutions projects (any industry). Passion for building leading class Google contact center solutions for clients Having thorough understanding of end to end Google contact center transformation Thorough understanding of CX & contact center architecture and project experience with Google CCAI solution is a must Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have Experience of building Gen AI based use-cases and solutions that work across industries and markets Story boarding, creating differentiated solution as per client needs and compelling story telling is a must Ability to work with ambiguity and exploratory mindset is a must Strong Analytical skills, excellent written and oral communication skills Experience working in a large, complex global team environment Excellent verbal and written communication skills, with the ability to present at the Board and C-level Ability to work effectively in a remote, inclusive, virtual, global environment What's in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything€”from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

The Strategy & Consulting Global Network Song Practice | Cloud Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation Level: Analyst/ Consultant Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai. | Years of Exp: 2-9 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The Practice A Brief Sketch The practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role: Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Read about us. Qualifications Your experience counts! Bachelors degree in related field or equivalent experience Minimum 2-9 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java Experience in setting up cloud instances, account / users with security profiles and designing applications Experience in taking a lead role for building contact center applications that have been successfully delivered to customers