3.0 - 5.0 years

15 - 20 Lacs

Bengaluru

Work from Office

Role & responsibilities : Cloud Technical Engineer Role Purpose: The Cloud Technical Engineer is responsible for ensuring the day-to-day operational health of our managed cloud services. This role coordinates with Cloud operations teams, Oracle and AWS support vendor, performs technical analysis of cloud issues, oversees AWS billing operations (Bill-Ops) including payment follow-ups, and acts as the primary liaison between application teams and cloud operations. Key Activities: Support Team Management: Lead and coordinate cloud servicess daily activities. (AWS and OCI ). Monitor response SLAs and ensure timely resolution of incidents. Case & Ticket Follow-Up: Track and escalate open cloud support cases with Oracle and AWS. Maintain end-to-end visibility of ticket flow through the managed service platform. Technical Analysis & Troubleshooting Diagnose and analyze cloud infrastructure issues. Collaborate with engineering and application teams to reproduce and remediate faults AWS Cloud Bill-Ops Validate monthly AWS invoices and chargeback allocations. Track payment approvals and ensure on-time settlement of cloud bills. Collaborate with AWS Finance and Internal Finance for any invoice issue. Application Teams Relationship Management Facilitate communication between application owners and support teams. Gather requirements for cloud capacity, performance, and security. Customer Experience & Observability Manage related observability tools and KPI to monitor performance and customer journeys in cloud and contact center environment. Reporting & Governance Prepare weekly/monthly status reports on open tickets, major incidents, and billing insights. Align operational activities with Enterprise Architecture and CCoE standards Preferred candidate profile Requirements Education: Bachelors degree in computer science, Information Technology, Engineering, or a related field. Certifications: AWS Certified Solutions Architect Associate. ITIL Foundation Certification. Experience: 35 years managing cloud support operations or technical support teams. Hands-on experience with AWS services (EC2, S3, VPC, RDS, IAM, CloudWatch, etc.). Prior exposure to Oracle Cloud and coordination with Oracle support. Familiarity with cloud billing and cost optimization. Job-related Skills: Technical: Strong troubleshooting and root-cause analysis skills in cloud environments. Proficient with ticketing systems. Ability to read and interpret cloud usage and billing reports. Process & Tools: Knowledge of ITSM processes and SLAs Familiarity with DevOps toolchains (CI/CD pipelines, Infrastructure as Code) Analytical: Data-driven decision making; comfortable with cloud usage metrics Ability to identify trends and recommend optimizations Knowledge: In-depth understanding of AWS shared responsibility model. Awareness of best practices in cloud security, compliance, and governance. Familiarity with enterprise networking concepts (DNS, VPN, routing, firewall). Insight into application architecture and dependencies in multi-tier environments. Communication: Excellent verbal and written communication skills in English (Arabic proficiency a plus). Able to translate complex technical issues into clear, non-technical language for stakeholders. Strong stakeholder management: proactive, responsive, and customer-centric

Posted 1 week ago

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Microsoft Azure IaaS Mount Talent Consulting

3.0 - 8.0 years

4 - 9 Lacs

Coimbatore, Bengaluru

Hybrid

Project Role : Financial Planning & Analysis Representa Project Role Description : Drive performance, strategic analysis and identification and correction of financial or operational concerns. Provide financial analysis to aid in decisions pertaining to the profitability and financial health of the organization. Must have skills : Microsoft Azure IaaS Good to have skills : AWS Billing, Microsoft Azure DevOps Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Financial Planning & Analysis Representative, you will drive performance, strategic analysis, and identify and correct financial or operational concerns. You will provide financial analysis to aid in decisions pertaining to the profitability and financial health of the organization. Your typical day will involve analyzing financial data, conducting performance evaluations, and providing recommendations for improvement. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Analyze financial data and prepare reports for management. - Conduct performance evaluations and identify areas for improvement. - Provide recommendations to enhance profitability and financial health. - Collaborate with cross-functional teams to gather and analyze data. - Assist in the development and implementation of financial strategies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure IaaS. - Good To Have Skills: Experience with AWS Billing, Microsoft Azure DevOps. - Strong understanding of financial analysis and reporting. - Experience in budgeting, forecasting, and variance analysis. - Knowledge of financial modeling and valuation techniques. - Proficient in using financial software and tools. - Excellent analytical and problem-solving skills. - Strong attention to detail and accuracy in financial analysis.

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