Key Responsibilities: Implement and maintain end-to-end CargoWise One module across: Forwarding (Air & Sea) Warehouse, Trucking, Customs, Finance, and Reporting Build and configure system automation workflows, custom templates, and reporting dashboards tailored to Beeontrade’s logistics model. Design and execute API/EDI integrations between CargoWise and external platforms (ERPs, CRMs, eCommerce systems, reporting tools). Troubleshoot system issues; provide real-time support to operations, finance, and customer service teams. Develop SOPs for all deployed CargoWise modules and workflows, and train internal stakeholders for adoption and compliance. Establish risk mitigation plans and enforce best practices for CargoWise usage. Stay updated on new CargoWise modules (e.g., NEO) and maximize platform utility through regular upgrades and configuration. Required Skills & Qualifications: Minimum Education: Bachelor’s degree in Computer Science, Information Systems, Logistics, or a related field. Minimum 3 years of hands-on experience with CargoWise One (technical + functional). CW Certified Logistics Provider (CCLP) certification is mandatory. Strong understanding of freight forwarding workflows including Air, Sea, Transport, Warehousing, Customs, and Finance. Expertise in CargoWise system configuration, automation, and reporting. Experience integrating CargoWise with third-party platforms using API/EDI for CRM, analytics, and ERP alignment. Proficiency in SQL, XML, and system architecture for module customization and troubleshooting. Knowledge of logistics documentation and global compliance (particularly in the US, Turkey, and emerging markets). Strong ability to convert business problems into scalable technical solutions. Excellent communication, cross-functional coordination, and stakeholder management skills. Job Type: Full-time Pay: ₹600,000.00 - ₹900,000.00 per year Benefits: Health insurance Provident Fund Work Location: In person
Key Responsibilities Customer Support: Handle customer inquiries related to freight forwarding services, including shipping, delivery schedules, customs clearance, and tracking. Issue Resolution: Address and resolve customer complaints related to delivery delays, damaged goods, lost shipments, or other freight-related issues promptly and professionally. Order Tracking: Provide accurate, real-time updates on the status of shipments, ensuring transparency and clear communication with customers. Coordination with Operations: Work closely with the operations team, including customs brokers, carriers, and warehouse personnel, to ensure smooth processing, timely dispatch, and efficient delivery of freight. Process Improvement: Identify areas for improvement in customer service workflows, suggesting and implementing strategies to enhance service quality and operational efficiency. Documentation: Maintain detailed records of customer interactions, shipments, transactions, and issues in CRM or freight management systems for tracking and reporting purposes. Customer Feedback: Gather and analyze customer feedback to identify trends, measure satisfaction, and recommend service improvements. Complaint Handling: Manage escalations of complex issues, ensuring timely follow-ups and resolutions while maintaining high customer satisfaction. Administrative Support: Perform administrative tasks related to customer service, including processing orders, managing returns and cancellations, preparing shipment documentation, and maintaining customer databases. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Work Location: In person Speak with the employer +91 9080032767
Key Responsibilities Customer Support: Handle customer inquiries related to freight forwarding services, including shipping, delivery schedules, customs clearance, and tracking. Issue Resolution: Address and resolve customer complaints related to delivery delays, damaged goods, lost shipments, or other freight-related issues promptly and professionally. Order Tracking: Provide accurate, real-time updates on the status of shipments, ensuring transparency and clear communication with customers. Coordination with Operations: Work closely with the operations team, including customs brokers, carriers, and warehouse personnel, to ensure smooth processing, timely dispatch, and efficient delivery of freight. Process Improvement: Identify areas for improvement in customer service workflows, suggesting and implementing strategies to enhance service quality and operational efficiency. Documentation: Maintain detailed records of customer interactions, shipments, transactions, and issues in CRM or freight management systems for tracking and reporting purposes. Customer Feedback: Gather and analyze customer feedback to identify trends, measure satisfaction, and recommend service improvements. Complaint Handling: Manage escalations of complex issues, ensuring timely follow-ups and resolutions while maintaining high customer satisfaction. Administrative Support: Perform administrative tasks related to customer service, including processing orders, managing returns and cancellations, preparing shipment documentation, and maintaining customer databases. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Work Location: In person Speak with the employer +91 9080032767