Avoma

15 Job openings at Avoma
Senior Software Developer Pune,Maharashtra,India 4 years None Not disclosed On-site Full Time

We are looking for a Software Engineer specializing in frontend to build the best-in-class user experience and work on complex frontend tasks, including but not limited to Responsibilities Building a responsive, collaborative web app. A customized collaborative notes editor similar to Google Docs/Notion. AI-powered real-time insights as a meeting is in progress. Custom video player streaming player. Interactive Dashboard visualizations. Requirements 4+ years of experience as a Software Engineer with a track record of delivering software with high business impact. Attention to detail and passion to build great consumer app-grade UI. Passionate about user experience. Experience with React.js, Redux, JavaScript. Experience building responsive UI. Experience translating UX mockups to CSS. Experience writing scalable, high-performing, and clean code. Excellent in both spoken and written communication skills. This job was posted by Ashwani Bhat from Avoma.

Avoma - Senior Software Engineer - Python Programming Pune,Maharashtra,India 4 years None Not disclosed On-site Full Time

Avoma is looking for experienced Senior Software Engineers to work on our backend platform. In the last 24 months, we have seen 10x growth across all metrics, and we are looking for strong software engineers to scale up our platform. Responsibilities Building RESTful APIs and features for UI application clients (including Web and Mobile). Deploy and integrate with state-of-the-art machine learning models developed by our AI team. Work on the Transcription and NLP pipelines. Core data processing pipeline. Video processing pipeline. Third-party integrations Calendar, CRM systems, Video Conferencing. Search and analytics infrastructure. Devops and Security. Design, code, and test on our backend platform. Take ownership of the modules that you have developed. You will make sure that our products stay scalable, survivable, and consistent as we continue to grow as a company. Improve the performance of our backend services. Collaborate with UI/UX and product managers to design and develop solutions. Requirements 4+ years of experience as a Software Engineer with a track record of delivering software with high business impact. Experience with Python, Django, and Postgres. Experience building RESTful APIs. Experience writing scalable, high-performing, and clean code. Excellent in both spoken and written communication skills. (ref:hirist.tech)

Avoma - Senior Machine Learning Engineer - NLP Pune,Maharashtra,India 4 years None Not disclosed On-site Full Time

Our Mission Join Avoma and work on some of the most challenging NLP problems in our mission to make every meeting more productive. Our intelligent meeting assistant helps professionals get insights and automate common tasks required for any business meeting. We leverage the latest NLP techniques to summarize meeting notes and extract key topics and action items, so our users can spend more time getting things done. The Opportunity We are looking for a Deep Learning / NLP Engineer to improve and build our algorithms to extract key insights and topics from conversations. For our insights engine, youll need to apply SOTA NLP techniques to take on challenges like identifying different topics of interest and summarizing meeting transcripts to succinct notes. At Avoma You Will Improve Avomas Insights Engine. Create new models to be used in the production. Work with state-of-the-art LLMs to solve complex tasks. Develop and improve Deep Learning models in Tensorflow. Work with our engineering team to ship models to our customers. Stay up to date on the latest state-of-the-art papers in NLP. Work with large datasets of over a million documents. Requirements Atleast 4+ Years of experience with Machine Learning & NLP in a production environment. Experience developing and debugging in Python. Experience working with GPT, Claude, Gemini, or other similar LLMs. Experience writing and shipping scalable, high-performant and clean code. Experience training Deep Neural Networks. Experience with Tensorflow, PyTorch, or similar frameworks. Excellent in both spoken and written communication skills. Curious, self-motivated, and loves challenging problems. (ref:hirist.tech)

Senior ML Engineer- NLP pune,maharashtra 4 - 8 years INR 0.00026 - 0.00031 Lacs P.A. On-site Full Time

Join Avoma and contribute to solving challenging NLP problems with the goal of enhancing the productivity of meetings. Avoma's intelligent meeting assistant aids professionals in gaining insights and automating common tasks necessary for business meetings. By utilizing cutting-edge NLP techniques, we aim to summarize meeting notes, extract key topics, and identify action items, enabling our users to focus on accomplishing their objectives effectively. As a Deep Learning / NLP Engineer at Avoma, you will be tasked with enhancing and constructing algorithms that extract crucial insights and topics from conversations. This role involves applying state-of-the-art NLP techniques to address complexities such as identifying various topics of interest and condensing meeting transcripts into concise notes using our insights engine. Responsibilities at Avoma include improving the Insights Engine, developing new models for production, collaborating with the engineering team to deploy models to customers, and staying abreast of the latest advancements in NLP research. Additionally, you will work with large datasets comprising over a million documents, develop and enhance Deep Learning models in TensorFlow, and apply advanced LLMs to solve intricate tasks. Requirements: - Minimum of 4+ years of experience in Machine Learning & NLP within a production environment - Proficiency in Python development and debugging - Familiarity with GPT, Claude, Gemini, or similar LLMs - Experience in developing and deploying scalable, high-performing, and clean code - Competence in training Deep Neural Networks - Proficiency in TensorFlow, PyTorch, or equivalent frameworks - Strong communication skills, both written and verbal - Demonstrated curiosity, self-motivation, and enthusiasm for tackling challenging problems Benefits: - Transparent salary structure ranging from INR 30,00,000 to INR 40,00,000, depending on experience - Stock Option Plan - Dynamic and collaborative work environment - Paid Time Off for Vacation, Sick Leave, and Public Holidays,

Lead Frontend Engineer pune,maharashtra 8 - 12 years INR 0.00029 - 0.00033 Lacs P.A. On-site Full Time

The company Avoma is an intelligent meeting assistant designed for business individuals to automate various tasks essential for any business meeting. By utilizing NLP and machine learning techniques, Avoma can summarize meeting notes and extract crucial topics and action items discussed during the meetings. As a Software Engineer specialized in frontend at Avoma, your primary responsibility will be to create an exceptional user experience by working on intricate frontend tasks. These tasks include but are not limited to: - Developing a Collaborative Note Editor (similar to Google Docs or Notion) based on Slate and Y.js - Creating Interactive Dashboards using plain D3, along with Reactive Wrappers - Enhancing Video Player functionalities with Video.js for streaming - Implementing Performance Improvements, Caching, Bundling enhancements, and Github pipelines - Developing a Chrome Extension To qualify for this role, you should have: - Over 8 years of experience as a Software Engineer with a proven track record of delivering high-impact software - Proficiency in React.js, Redux, Javascript, HTML, and CSS - Previous experience leading technical projects involving multiple engineering teams - Ability to collaborate with cross-functional teams to deliver high-priority features - Strong attention to detail and a passion for creating top-notch consumer app grade UI - A keen interest in user experience and building responsive UI - Experience in translating UX mockups to Tailwind CSS - Skills in writing scalable, high-performing, and clean code - Excellent communication skills, both verbal and written Benefits at Avoma include: - Transparent salary structure - Starting Salary Range: 3,700,000 - 4,500,000 Depending on Experience - Equity options - 15 days of annual vacation in addition to company holidays - 10 days of sick leave annually on top of vacation and company holidays Avoma, the intelligent meeting assistant, caters to teams seeking to automate tasks required for customer-focused meetings. With a focus on NLP and machine learning, Avoma can summarize meeting notes and extract key topics and action items, syncing the data back into the CRM. As a venture-funded early-stage startup, Avoma has over 1000 paid customers and is experiencing consistent growth month over month.,

Lead Frontend Engineer - React.js Pune,Maharashtra,India 8 years None Not disclosed On-site Full Time

About The Company Avoma is an intelligent meeting assistant for business people to automate some of the common tasks required for any business meeting. Role We leverage NLP and machine learning techniques to summarize meeting notes and extract key topics and action items The Role : We are looking for a Software Engineer specialized in frontend to build the best in class user experience and work on complex frontend tasks including but not limited to : Collaborative Note Editor (like Google Docs, Notion) based on Slate and Y.js. Interactive Dashboards with plain D3, as well as Reactive Wrappers around it. Video Player enhancements with Video.js, streaming. Performance Improvements, Caching, Bundling improvements, Github pipelines. Chrome : 8+ years of experience as a Software Engineer with a track record of delivering software with high business impact. Experience with React.js, Redux, Javascript, HTML, CSS. Technically led projects which have involved multiple engineering teams. Capable of delivering high priority features by collaborating with cross-functional teams. Attention to detail and passion to build great consumer app grade UI. Passionate about user experience. Experience building responsive UI. Experience translating UX mockups to Tailwind CSS. Experience writing scalable, high-performant and clean code. Excellent in both spoken and written communication : What You Get From Avoma (Benefits) This is a full time direct hire role. A transparent salary structure. Starting Salary Range : 3,700,000 to 4,500,000 Depending on Experience. Equity options. 15 days of vacation annually on top of company holidays. 10 days of sick time annually on top of vacation and company Avoma : Avoma is an intelligent meeting assistant for teams looking to automate some of the common tasks required for customer-focused meetings. We leverage NLP and machine learning to summarize meeting notes and extract key topics and action items discussed. All of this data automatically syncs back into their CRM. This helps to save end users time and focus on what matters most, their customer interactions. We are a venture-funded early-stage startup, have 1000+ paid customers, and are growing consistently month over month. (ref:hirist.tech)

Avoma - Senior Software Engineer - Android Platform pune,maharashtra,india 4 years None Not disclosed On-site Full Time

About Us Avoma was founded with the belief that all of us have a love-and-hate relationship with meetings. When meetings are run effectively, people collaborate on great ideas, achieve alignment and ultimately make faster progress on their desired goals. But when meetings are run poorly, valuable time is wasted, information discussed is lost and scattered across multiple tools, desired goals are not achieved, and in the end, people blame each other. The reality is, a majority of meetings are still run very poorly today. Responsibilities We believe that with the right blend of Human Intelligence and advancements in Artificial Intelligence, we can make meetings more productive and get more value from the information discussed in every conversation. Join us in revolutionizing meetings through AI! We are a venture-funded early-stage startup, have 1000+ paid B2B customers, and are growing consistently month over Responsibilities : Design, develop, and maintain high-quality mobile apps. Optimize apps for performance, quality, and responsiveness & align design and development goals. Identify and resolve issues to optimize performance & enhance development efficiency with new tools. Conduct reviews and provide constructive feedback. Update knowledge on industry trends and Skills And Qualifications : 4+ years of work experience as an Android Developer using Kotlin. Mobile SDKs : Strong experience with mobile SDKs. Understanding of AI tools like GitHub Copilot or Cursor to boost productivity in software development. BTech in Computer Science, Engineering or relevant field. Communication Skills : Excellent written and verbal skills. Strong problem-solving skills with attention to : What You Get From Avoma (Benefits) A transparent salary structure. Depending on Experience. 15 days of PTO annually on top of company holiday. Employee Stock Options Program. (ref:hirist.tech)

Avoma - Lead Backend Engineer - Python Technologies pune,maharashtra,india 8 years None Not disclosed On-site Full Time

Summary As a Lead Software Engineer you will be directly responsible for the experience our clients have on the platform by designing, building, and maintaining the server-side of Avoma. This is an exciting opportunity for those who are curious, diligent, and want to learn and develop their professional skills within a fast-growing start-up. As an early member of the team, we will work together to create the building blocks for our development strategy and set up the foundations and processes for future Software Engineers at Avoma. The ideal candidate will be experienced in building the structure of a B2B SaaS application. We expect you to be a reliable professional, able to balance the needs of the product roadmap and the needs of the customers. Your overarching goal is to ensure an enjoyable experience for everyone using Avoma. We strongly believe in the overall growth and continued development of each new hire. Responsibilities As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and You Will Be Doing In The Role (Responsibilities) : Develop features and improvements to the Avoma product in a secure, well-tested, and performant way. Collaborate with Product Management and other stakeholders within Engineering (Frontend, UX, etc.) to maintain a high bar for quality in a fast-paced, iterative environment. Advocate for improvements to product quality, security, and performance. Solve technical problems of moderate scope and complexity. Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale environment. Conduct Code Review to ensure performance of our backend services. Build RESTful APIs and features for UI application clients (including Web and Mobile). Deploy and integrate with machine learning models developed by the AI team. Own and work the core data processing pipeline and video processing pipeline. Third-party integrations Calendar, CRM systems, Video Conferencing. We use the Django framework to build our backend platform and React.js for our frontend : At least 8+ years of experience as a Software Engineer with a track record of delivering software with high business impact. Significant professional experience with Python & its frameworks i.e. Django (preferable) or flask. Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions. Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems. Comfort working in a highly agile, intensely iterative software development process. Positive and solution-oriented mindset. An inclination towards communication, inclusion, and visibility. Experience owning a project from concept to production, including proposal, discussion, and execution. Demonstrated ability to work closely with other parts of the : What You Get From Avoma (Benefits) 15 days of PTO annually on top of company holidays. Employee Stock Options Program. (ref:hirist.tech)

Product Analyst (Amplitude Expert) pune,maharashtra 2 - 6 years INR 0.00017 - 0.00018 Lacs P.A. On-site Full Time

Avoma is an intelligent meeting assistant designed to streamline common tasks for customer-focused meetings by utilizing NLP and machine learning technologies. The platform facilitates the summarization of meeting notes, extraction of key topics, and action items, which seamlessly sync back into the CRM system. This automation saves valuable time for end-users, allowing them to prioritize customer interactions effectively. As a venture-funded early-stage startup with over 1000 paid B2B customers and consistent month-over-month growth, Avoma is seeking a talented individual to join the team in Pune for 3 days a week (Mon, Wed, Fri) in the role of a Product Analytics Specialist within the Revenue Operations department. Reporting directly to the Director of Revenue Operations, the successful candidate will be responsible for championing Amplitude as the primary analytics tool across the organization. They will analyze product usage trends to derive actionable insights for the GTM (Sales, Marketing, Customer Success) and Product teams. Moreover, the role involves building and maintaining dashboards to monitor adoption, retention, feature engagement, and user journeys. Collaborating with Customer Success to craft account-level product usage stories and partnering with Product teams to provide feedback on feature usage and roadmap prioritization are also key aspects of the position. Ideal candidates should possess 2-3 years of experience in product analytics, business intelligence, or data analysis roles, particularly within a SaaS environment. Hands-on experience with Amplitude is required, including workspace setup, dashboard creation, behavioral cohorts, event taxonomy, and advanced analyses. Strong analytical and problem-solving skills are essential, enabling the translation of complex data into actionable insights. Understanding GTM motions and product development cycles, as well as proficiency in event-based analytics and key SaaS metrics, are also necessary. The ability to effectively communicate data-driven narratives to both technical and non-technical audiences is crucial. Candidates should be self-driven, proactive, and comfortable working autonomously. Familiarity with SQL, Looker, Tableau, or other BI tools is a bonus. Joining Avoma offers the opportunity for direct impact on GTM and product strategy, collaboration within a growth-oriented team, ownership of the product analytics function, and freedom to innovate. Additionally, employees benefit from a transparent salary structure ranging from INR 12,00,000 to INR 15,00,000 (depending on experience), stock option plan, a fast-paced and collaborative work environment, and paid time off for vacations, sick days, and public holidays.,

Product Analyst (Amplitude Expert) pune 1 - 4 years INR 6.0 - 10.0 Lacs P.A. Work from Office Full Time

About Avoma Avoma is an intelligent meeting assistant for teams looking to automate some of the common tasks required for customer-focused meetings We leverage NLP and machine learning to summarize meeting notes and extract key topics and action items discussed All of this data automatically syncs back into their CRM This helps to save end users time and focus on what matters most, their customer interactions, We are a venture-funded early-stage startup, have 1000+ paid B2B customers, and are growing consistently month over month, Location: Pune 3 days (Mon, Wed, Fri) Experience: 23 Years Department: Revenue Operations Reports to: Director of Revenue Operations Key Responsibilities Champion Amplitude as the go-to analytics tool across the organization, act as the subject-matter expert for product usage data, Analyze product usage trends to surface actionable insights for GTM (Sales, Marketing, Customer Success) and Product teams, Build and maintain dashboards that track adoption, retention, feature engagement, and user journeys, Partner with Customer Success to create account-level product usage stories that drive adoption and expansion conversations, Collaborate with Product teams to provide feedback loops on feature usage, customer behavior, and roadmap prioritization, Design and execute cohort and funnel analyses to uncover product usage patterns and growth opportunities, Translate data into narratives for internal stakeholders and customer-facing presentations, Drive data literacy by enabling team members to use Amplitude effectively for self-service analytics, Requirements 2 3 years of experience in product analytics, business intelligence, or data analysis roles, ideally in a SaaS environment, Hands-on experience with Amplitude: workspace setup, dashboard creation, behavioral cohorts, event taxonomy, and advanced analyses, Strong analytical and problem-solving skills; able to turn complex data into simple, actionable insights, Understanding of GTM motions (customer success, sales, marketing) and product development cycles, Experience working with event-based analytics and understanding of key SaaS metrics (DAU/WAU/MAU, feature adoption, retention, churn), Able to do "storytelling with data? for both technical and non-technical audiences is essential, Self-driven and proactive; comfortable working with minimal oversight, Bonus: Familiarity with SQL, Looker, Tableau, or other BI tools, Why Join Us Direct impact on GTM and product strategy, Work with a collaborative, growth-oriented team, Ownership of the product analytics function and freedom to innovate, Opportunity to influence product roadmap with real customer insights, Benefits A transparent salary structureINR 12,00,000 INR 15,00,000 (Depending on the experience) Stock Option Plan Fast-paced, collaborative work environment Paid Time Off (Vacation, Sick and Public Holidays)

Lead Backend Engineer pune 2 - 5 years INR 5.0 - 8.0 Lacs P.A. Work from Office Full Time

Summary As a Lead Software Engineer you will be directly responsible for the experience our clients have on the platform by designing, building, and maintaining the server-side of Avoma This is an exciting opportunity for those who are curious, diligent, and want to learn and develop their professional skills within a fast-growing start-up As an early member of the team, we will work together to create the building blocks for our development strategy and set up the foundations and processes for future Software Engineers at Avoma, The ideal candidate will be experienced in building the structure of a B2B SaaS application We expect you to be a reliable professional, able to balance the needs of the product roadmap and the needs of the customers Your overarching goal is to ensure an enjoyable experience for everyone using Avoma, We strongly believe in the overall growth and continued development of each new hire As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership, What You Will Be Doing In The Role (Responsibilities) Develop features and improvements to the Avoma product in a secure, well-tested, and performant way Collaborate with Product Management and other stakeholders within Engineering (Frontend, UX, etc) to maintain a high bar for quality in a fast-paced, iterative environment Advocate for improvements to product quality, security, and performance Solve technical problems of moderate scope and complexity Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale environment, Conduct Code Review to ensure performance of our backend services Build RESTful APIs and features for UI application clients (including Web and Mobile) Deploy and integrate with machine learning models developed by the AI team Own and work the core data processing pipeline and video processing pipeline Third-party integrations Calendar, CRM systems, Video Conferencing We use the Django framework to build our backend platform and ReactDot js for our frontend application, Requirements At least 8+ years of experience as a Software Engineer with a track record of delivering software with high business impact, Significant professional experience with Python & its frameworks i-e Django (preferable) or flask, Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems Comfort working in a highly agile, intensely iterative software development process Positive and solution-oriented mindset An inclination towards communication, inclusion, and visibility Experience owning a project from concept to production, including proposal, discussion, and execution, Demonstrated ability to work closely with other parts of the organization, Benefits What you get from Avoma (Benefits) A transparent salary structure INR 38,00,000 INR 48,00,000 (Depending on experience) 15 days of PTO annually on top of company holidays Employee Stock Options Program About Avoma Avoma is an intelligent meeting assistant for teams looking to automate some of the common tasks required for customer-focused meetings We leverage NLP and machine learning to summarize meeting notes and extract key topics and action items discussed All of this data automatically syncs back into their CRM This helps to save end users time and focus on what matters most, their customer interactions, We are a venture-funded early-stage startup, have 1000+ paid customers, and are growing consistently month over month,

Lead Backend Engineer pune,maharashtra 8 - 12 years INR 0.0003 - 0.00035 Lacs P.A. On-site Full Time

As a Lead Software Engineer at Avoma, you will play a crucial role in shaping the client experience on the platform. Your primary responsibilities will include designing, building, and maintaining the server-side infrastructure. This position offers an exciting opportunity for individuals who are inquisitive, diligent, and eager to enhance their professional skills in a rapidly expanding startup environment. Collaborating with the early team members, you will actively contribute to establishing the foundational elements of our development strategy and processes, paving the way for future Software Engineers at Avoma. The ideal candidate for this role will possess expertise in developing B2B SaaS applications and demonstrate professionalism in balancing product roadmap requirements with customer needs. Your ultimate objective will be to ensure a seamless and enjoyable experience for all users of Avoma. As part of our team, you can expect comprehensive support for your growth and continuous development. With Avoma's fast-paced growth trajectory, there are abundant opportunities for career advancement, creativity, and taking ownership of your initiatives. In this role, your key responsibilities will include: - Developing new features and enhancements for the Avoma platform in a secure, well-tested, and high-performance manner. - Collaborating with Product Management and cross-functional Engineering teams to maintain superior quality standards in a dynamic, iterative setting. - Advocating for enhancements in product quality, security, and performance. - Addressing technical challenges of moderate complexity and scope. - Crafting code that adheres to our internal standards for style, maintainability, and best practices in a high-scale environment. - Conducting thorough code reviews to ensure the optimal performance of our backend services. - Building RESTful APIs and features for UI applications, including Web and Mobile clients. - Deploying and integrating machine learning models created by the AI team. - Taking charge of the core data processing pipeline and video processing pipeline. - Integrating third-party systems such as Calendar, CRM platforms, and Video Conferencing tools. At Avoma, we utilize the Django framework for our backend platform and React.js for frontend application development. Requirements: - Minimum of 8 years of experience as a Software Engineer, delivering high-impact software solutions. - Proficiency in Python and its frameworks, particularly Django or Flask. - Strong communication skills for effectively addressing technical, architectural, and organizational challenges. - Experience in identifying and resolving performance and optimization issues. - Comfortable working in an agile and iterative software development environment. - Positive and solution-oriented approach. - Strong collaboration, communication, and visibility skills. - Track record of leading projects from conception to production, including ideation, discussions, and implementation. - Ability to work closely with various departments within the organization. Benefits at Avoma: - Transparent salary structure ranging from INR 38,00,000 to INR 48,00,000 based on experience. - 15 days of Paid Time Off (PTO) annually in addition to company holidays. - Employee Stock Options Program. About Avoma: Avoma is an intelligent meeting assistant designed to streamline common tasks associated with customer-focused meetings. Leveraging NLP and machine learning technologies, Avoma automates meeting note summarization, key topic extraction, and action item tracking, all of which seamlessly sync with CRM systems. This innovative approach saves users time and enables them to focus on meaningful customer interactions. As a well-funded early-stage startup with a growing customer base, Avoma offers a dynamic and rewarding work environment.,

Senior DevOps Engineer pune,maharashtra,india 4 years None Not disclosed On-site Full Time

We are growing fast, and with growth comes scaling challenges. We are looking for a DevOps engineer to closely work with our CTO to enhance our infrastructure and support our growth. Responsibilities Ensure that we can scale existing APIs and services seamlessly with new growth. Harden our infrastructure. Deploy and integrate with machine learning models developed by the AI team. Work on HA architecture to support services. Work on deployment of new services. Work on developing and maintaining our CI/CD infrastructure. Requirements 4+ years of work experience as a DevOps Engineer or similar software engineering role. Hands-on Experience managing production workloads in AWS. Problem-solving attitude. BSc in Computer Science, Engineering, or relevant field. Any AWS certifications are an added plus. This job was posted by Ashwani Bhat from Avoma.

Customer Success Technical Support pune,maharashtra 4 - 8 years INR 0.00018 - 0.00021 Lacs P.A. On-site Full Time

As a Customer Success Technical Support team member at Avoma, you will play a crucial role in assisting customers with technical issues related to our products and services. Your primary focus will be on providing excellent customer service and ensuring an enjoyable experience for all users of Avoma. This is an exciting opportunity for individuals who are curious, diligent, and eager to enhance their professional skills within a fast-growing start-up. **Responsibilities:** - Respond to customer queries via phone, email, or chat in a timely and accurate manner - Identify customer needs and assist them in using specific features or escalate unresolved queries - Analyze and report product malfunctions, including testing different scenarios - Update internal databases with technical issue information and customer discussions - Monitor and address customer complaints on social media platforms - Share feature requests and effective workarounds with team members - Follow up with customers to ensure resolution of technical issues - Gather customer feedback and collaborate with Product, Sales, and Marketing teams **Qualifications:** - Proven experience as a Customer Support Specialist, with ideally 4+ years of experience - Familiarity with help desk software and product management tools - Understanding of CRM systems such as Hubspot and Salesforce - Strong communication and problem-solving skills - Patience when handling challenging cases - Proficiency in written and verbal English for success in a remote work environment **Preferred Qualifications:** - BSc in Information Technology or relevant diploma - Comfort with highly agile software development processes - Positive and solution-oriented mindset - Strong communication, inclusion, and visibility skills - Ability to collaborate effectively with different parts of the organization - Adaptability to thrive in a fully remote work setting - Knowledge of Artificial Intelligence technologies and tools **Benefits:** - Transparent salary structure with a range of 15,00,000-20,00,000 based on experience - 15 days of PTO, 10 sick leaves annually, and company holidays - Flexible work schedule - Employee Stock Options Program Avoma is an intelligent meeting assistant that automates tasks for customer-focused meetings using NLP and machine learning. The platform summarizes meeting notes, extracts key topics and action items, and syncs data back into CRM systems. As a venture-funded startup with over 1000 paid businesses, we are consistently growing month over month.,

Software Engineer - iOS pune,maharashtra 6 - 10 years INR 0.00024 - 0.00028 Lacs P.A. On-site Full Time

You will be responsible for designing and building advanced features for the Avoma iOS app. Your main duties will include collaborating with cross-functional teams to define, design, and ship new features, working on bug fixing and improving application performance, and enhancing our CI/CD pipeline. It is important to unit-test code for robustness, including edge cases, usability, and general reliability. Qualifications required for this role include a BS/MS degree in Computer Science, Engineering, or a related subject, along with 6+ years of work experience in iOS development with Swift, SwiftUI. You should have proven software development experience and iOS skills development, as well as have published at least one original iOS app. A solid understanding of the full mobile development life cycle and working knowledge of the general mobile landscape, architectures, trends, and emerging technologies are also necessary. About Avoma: Avoma is an intelligent meeting assistant that automates common tasks required for customer-focused meetings. Using NLP and machine learning, Avoma summarizes meeting notes and extracts key topics and action items discussed, syncing all data back into the CRM. This venture-funded early-stage startup has 1000+ paid customers and is consistently growing month over month. What you get from Avoma (Benefits): - A transparent salary structure - Salary Range: 2,600,000-3,400,000 Depending on Experience - 15 days of PTO annually on top of company holiday - Employee Stock Options Program,