660 Avaya Jobs - Page 9

Real Time Analyst (RTA) Location: Bangalore (WFO) Shift: Rotational (24/7) NP: 0 to 15 Days Job Title: Real-Time Analyst (RTA) Department: Workforce Management (WFM) Employment Type: Full-time Role Summary: The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of defense to ensure service levels and performance metrics are achieved, while supporting operations with timely and accurate reporting, issue escalation, and actionable insights. Preferred Skills & Qualifications: 1-3 years of experience in WFM ...

Email your resume to Vyshnavi@wissenpro.com or call/WhatsApp at 77020-08595 Key skills and knowledge: Good knowledge of MS Office tools, SQL, PowerBi Excellent communication and interpersonal skills. Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enhancement Exposure to the leave management system Contact Centre Workforce Management experience Extensive experience with WFM software. Experience in IEX and Alvaria WFM tool is required, preferably Alvaria. Team handling experience shall be an added advantage. Ability to simplify complex operations into repeatable processes Comfortable in fast-paced environment Ability to make dec...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year DiplomaKey Responsibilities :- Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day V...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Must have Skills :Unified Communication and Collaboration ImplementationGood to Have Skills :Unified Communication and Collaboration OperationsJob :Key Responsibilities :- Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requireme...

The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice:SONG I Areas of Work:Genesys- Solution Consulting and Pre-Sales | Level:Analyst/ Consultant | Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:2-6 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborati...

SUMMARY Essential Requirements Bachelor’s degree or relevant professional engineering qualification with major in information technology computer science, information science, computer systems analysis, or a related field. 3 years of professional experience with minimum 1 years of experience in contact centre tech support or telephony technology. Willing to work in 24/7 rotational shift Knowledge and experience in effectively working with the ITIL framework Ability to effectively articulate technical challenges and solutions Experience in supporting customers around the globe and willing to work in shift hours Personal profile: analytical, inquisitive, service and team-oriented, friendly dem...

Walk-in Drive for Specialist RTA Company: Sagility India Healthcare Location: Sagility, Surya tech Park, 100 Outer ring Road, Electronics City Phase 1, Electronic City, Bengaluru, Karnataka 560100 Date: 18th September 2025 Time: 12:00 PM to 4:00 PM Job Description Education: Any Bachelor's Degree. Experience: Minimum 3 years of relevant experience as a RTA is Must. Role & responsibilities Manages daily operation by assessing operational drivers (Staffing, Volume, AHT) and outcomes (SLA, ASA and ABAN%) and adjusts intraday schedule to meet service goals. Monitors intraday, makes decisions, provides sound judgement, and consults with operation team for recommendations to improve real time perf...

Email your resume to Meghana@wissenpro.com or call/WhatsApp us at 79957 24777. Requirements: Expertise in Planning, Forecasting, RTA, Scheduling Excellent communication, Excel, & presentation skills Comfortable with rotational Shifts Reach out now to apply or refer!

Design, implement, and manage Adobe Experience Platform (AEP) solutions including data ingestion, dataset management, schema design, and profile unification. Create and configure Adobe Experience Data Model (XDM) schemas to meet business and technical requirements. Build and maintain data ingestion pipelines from various sources (APIs, batch uploads, streaming sources) into AEP. Implement identity stitching strategies to build unified customer profiles across multiple data sources. Apply Data Governance and Privacy Management policies to enforce GDPR, CCPA compliance. Configure and manage data usage policies, consent, and privacy frameworks within AEP. Integrate AEP with Adobe Experience Pla...

Email your resume to Vyshnavi@wissenpro.com or call/WhatsApp at 77020-08595 Key skills and knowledge: Good knowledge of MS Office tools, SQL, PowerBi Excellent communication and interpersonal skills. Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enhancement Exposure to the leave management system Contact Centre Workforce Management experience Extensive experience with WFM software. Experience in IEX and Alvaria WFM tool is required, preferably Alvaria. Team handling experience shall be an added advantage. Ability to simplify complex operations into repeatable processes Comfortable in fast-paced environment Ability to make dec...

So, what’s the role all about? Actimize Professional Services is experiencing unprecedented growth and as part of our continuous growth strategy, we are establishing supporting functions for our Professional Services Sales team to facilitate streamlined processes around effort estimates for our Service. As such, we are looking for a proactive, high-energy individual to establish our Estimations Desk function. This critical role suits someone with a drive and passion for establishing robust process frameworks, a keen interest in immersing themselves in the backend side of our sales processes and with attention to details. As a person, you love understanding how our complex solutions actually ...

Sound like you Our successful Project Managers Engage confidently with internal and external stakeholders and see things from their perspective. Are driven to succeed and love achieving challenging goals. Bring a structured and organised approach to everything they do. Communicate and collaborate to achieve success. Thrive under pressure and deal effectively with tight deadlines and high expectations.

6 Days Working (WFO) Office Timing: - 10 AM to 6PM Required Skills & Attribute Excellent Communication- Verbal & Written. Email Conversation. Phone Handling. Powerpoint Presentations meeting arrangement.

Internship / Co-op Description This exciting internship / co-op is to be part of North Americas Transformation Team to explore tech trends, develop domain expertise, and craft solutions for real-world business challenges. Internship / Co-op Responsibilities Collaborate with global teams and senior leaders on internal initiatives aligned to our strategic partners. Initiatives will offer practical experience and exposure to the Wipro organization. Identify business requirements, translate into an actionable plan, and produce quality work. Participate in key meetings with partner leaders and cross-functional stakeholders. Engage and network with senior leaders who provide focused mentorship and...

About The Role Responsibilities ?¢ Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. ?¢ Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). ?¢ Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. ?¢ Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. ?¢ Implementation of Network Infrastructure for new Offshore Development Ce...

UK Accounts Finalization For MNC Company in Phagwara Panjab (WFO/WFH) Prepare financial statements from clients books FRS 102, FRS 102 and FRS 105 Year-End Accounts-Preparation of Bank reconciliation, Depreciation, Debtors ledger reconciliation

Engage with customers to understand their financial needs & take the file to conversion. Meet and Understand the customer needs and guide the customer on the complete home

Job Description Connect and engage with leads via outbound calls Reach out to new customers and explain the services offered by the company Initiate sales by follow up phone calls for pre-existing customers

Connect and engage with leads via outbound calls Reach out to new customers and explain the services offered by the company Initiate sales by follow up phone calls for pre-existing customers

Roles and Responsibilities Handling end-to-end recruitment process. Bridge management and employee relations by addressing demands, grievances, or other issues. Experience: 2 - 5 Years

Mandatory Skills: VAT scheme knowledge mandatory Job Description: Manage UK-based client bookkeeping, VAT returns, reconciliations, and client communication. Qualification: B.Com

Maintain accurate financial records for UK clients. Prepare and file VAT returns as per UK laws. Reconcile accounts and assist with month-end closing.

Role & responsibilities 10 years of overall Avaya Aura experience and Min 5+ years of relevant experience in design and implementation role Expert level skills and experience on Avaya SBC, System Manager, Session Manager and Communication Manager Very good understanding of Avaya Aura systems and its architecture One other SBC skill at minimum required AudioCodes, or Ribbon or Oracle Sound knowledge on SIP messaging. Qualifications: Bachelors degree or equivalent in Computer Science or related field Development experience with programming languages Interested candidates, please reach out to suganthi@servion.com Please apply only if your profile matches the requirements and you are available t...

Essential Functions: • Design, build, deploy and configure WFO platforms in multiple environments including global data centers, private hosted cloud and on premise locations • Consultative ability to extract business requirements from clients • Possess a strong command of WFO technologies, server components, desktop applications and telephony integrations. • Strong documentation skills • Develop and review best practice implementation processes • Self-directed and able to work independently to meet deadlines • Participate in on-call rotation Additional Specific Duties and Responsibilities • Communicate status of implementation projects to WFO Project Manager, Client Managers, management, an...

You are sought to be an experienced Technical Support Team Lead or Technical Manager to oversee the VOIP services support team. Your responsibilities will include managing a team of engineers, addressing escalated VOIP-related issues, and ensuring top-notch service delivery to clients, particularly in the US market. Your role demands a strong technical background in VOIP technologies, exceptional leadership skills, and the ability to handle intricate technical challenges while upholding superior customer satisfaction. **Key Responsibilities:** - Lead, mentor, and manage a team of technical support engineers specialized in VOIP solutions. - Provide technical guidance and escalate complex tech...