247 Avaya Jobs - Page 6

Educational Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Comp. Applications,Bachelor Of Computer Science,Master Of Engineering,Master Of Comp. Applications,Master Of Technology,Master of Computer Science Service Line Engineering Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Technical and Professional : Primary skillsTechnology-Nice CXone Developer, Technology-Communication-IVR,CCT, Technology-Functional Testing-IVR Testing, Technology-Infrastructure-Contact Center-IVR Concepts Preferred Skills: Technology-Infrastructure-Contact Center-IVR Concepts Technology-Functional Testing-IVR Testing Technology-Communication-IVR/CCT-Genesys

Viva Engage Implementation Specialist 5 to 8 years total experience, including: 2+ years specifically implementing or managing Microsoft Viva Engage. Seeking an experienced professional to lead the implementation and optimization of Microsoft Viva Engage. The ideal candidate should have expertise in Microsoft Viva Engage deployment and integration with Microsoft 365 at Enterprise Strong understanding of collaboration tools and employee engagement strategies Project management skills to handle end-to-end implementation. Experience in customizing Viva Engage to meet business needs. Ability to train and support users on best practices for adoption and usage. This role requires a blend of technical and business acumen to ensure successful adoption and use of the platform across the organization.

Educational Bachelor Of Comp. Applications,Bachelor of Engineering,MTech,MBA,BTech,Bachelor Of Science (Tech),Master of Science (Technology) Service Line Cloud & Infrastructure Services Responsibilities Minimum of 5-10 years of progressive experience in Contact Center network operations, with significant hands on experience managing AVAYA, NICE, Genesys & Five9 Contact Center & Unified Communication Systems Deep Understanding of OS, Network & VoIP protocols Linux, TCP/IP, VLANs, WAN, DHCP, SNMP, NTP, SIP, H.323, H.248, WebRTC, Computer Telephony Integration, PSTN Proven experience leading and managing teams of network engineers. SBC, Firewall, NAT traversal, Troubleshoot Packet Loss, Delay, Codecs Having experience Solutioning of contact center environments, CTI, PBX, ACD, IVR, CRM, Web technologiesHTTP/XML/ASP/JSP, web servers Experience with Contact Center EnvironmentContact Center Agents Floor, IP Phones, Digital Phones, Unified Communications, Presence, Speech to Text, Text to Speech, Speech Recognition, Voice & Screen Recording, Quality Management, Quality Assurance, Data Analytics, Reports for Business Insight Experience working on Contact center architecture (Five9 Customer Journey, Global Voice, Intelligent Omnichannel Routing, Digital Engagement, Unified Communications, Agent Desktop, CRM, Agent Assist, Customer Journey Tools, Reporting Analytics, API’s, SDK’s, Workflow Automation, WFO, Engagement Workflow, Supervisor Tools ) Experience working on Contact center architecture (Genesys AI Powered Cloud CX, EX, Genesys Edge Series, Genesys Predictive Routing ) Experience working on NICE Contact center Solutions (CXOne, Customer Service Automation, AI for Customer Experience, Digital & Self Service, Journey Orchestration & Routing, Work Force Engagement & Management, CX Analytics, Agent Assist, Open Cloud Platform ) Transformation to AI AI based Contact Center Operations using VoiceBot, BioMetrics CommunicationStrong Verbal & Written communication skills and the ability to collaborate effectively with colleagues and customers. Preferred Skills: Domain-Network-Contact Center Unified Communication Technology-Infrastructure-Contact Center-CTI concepts Technology-Network-Avaya Technology-Network-VoIP-Avaya-VoIP-VoIP Technology-Network-Unified Communications-Avaya UC

Urgent Opening for Business Group Head-Bangalore Posted On 16th Jul 2015 02:05 PM Location Bangalore Role / Position Business Group Head Experience (required) 6+ years Description Our Client is the worlds largest media group and the global leader in understanding how brands can connect with peoples lifestyles and the environments they engage with Designation Business Group Head Location: Bangalore Job Profile: Position based out of Bangalore. 6 plus years with Media / Advertising Firm Having Exposure to client servicing and New Business Development. Managing key clientbusinesses in the region & reporting in to the South Regional head. Have to be suave with great communication / presentation skills. 60 % of KPI will be generating newbusiness / revenue. Have to be aggressive, matured & very well versed with presentation skills (preparing & delivering). Overall media industry know how & corporate clients knowledge will be KEY. Should have active knowledge on Newbusiness pitch processes. Female Candidate Preferred. Send Resumes to girish.expertiz@gmail.com -->Upload Resume

About the Role We are seeking a visionary Director of Platform Enablement to grow the Gravity platform usage. In this strategic leadership role, you will develop and execute a comprehensive global enablement strategy that empowers Innovaccers Sales, Marketing, Customer Success, Support, and Product teams along with our expanding network of system integrator (SI) partners to effectively adopt and evangelize the Gravity platform worldwide. You will deliver high-impact training and certification programs, build community and evangelism initiatives, and create enablement resources that accelerate platform usage and reinforce Innovaccers value proposition in the market. This director-level role is integral to our innovation-driven culture and requires a blend of visionary leadership, cross-functional collaboration, and executional excellence to drive measurable business outcomes. A Day in the Life Scale the system integrator (SI) and consulting partner ecosystem for Gravity by designing partner onboarding processes, training curricula, and certification programs to ensure partners can effectively implement and advocate for the Gravity platform. Develop and execute a comprehensive global platform enablement strategy that aligns Customer Success, Sales, Marketing, Product, and Support teams around shared learning objectives and performance goals. Grow and nurture the Innovaccer user community and Gravity platform evangelism by leading user groups, events, webinars, and online forums that share best practices, showcase success stories, and build engagement Drive growth in certifications and platform adoption through rigorous certification programs, defined learning paths, and adoption initiatives that incentivize and recognize proficiency in the Gravity platform across customers and partners. Deliver strategic enablement programs (workshops, role-based training, sales campaigns, etc.) to accelerate platform usage and improve the effectiveness of our internal teams and partners. Enable value-based positioning and storytelling by developing clear messaging frameworks, ROI tools, case studies, and sales collateral that articulate the business impact and competitive differentiators of the Gravity platform. Build and maintain global knowledge management infrastructure, including learning management systems (LMS), content libraries, and knowledge bases, to create a scalable, on-demand learning environment and ensure consistent access to up-to-date training resources worldwide. Lead enablement for new product rollouts and go-to-market (GTM) motions by collaborating with Product Marketing and leadership to create launch plans, sales playbooks, and field readiness programs for new features and services. Manage and mentor a high-performing enablement team, fostering an innovation-driven, collaborative culture and continuously improving processes, tools, and materials. Measure, analyze, and iterate on enablement programs using key metrics (e.g. certification completion, platform adoption rates, sales productivity) to demonstrate impact and drive continuous improvement in enablement effectiveness. What You Need Bachelors degree in Business, Technology, or a related field; advanced degree (MBA or equivalent) preferred. 10+ years of experience in learning and development, sales enablement, or related roles at technology or SaaS companies, including a proven track record of building and scaling global programs. At least 5 years in a leadership or management role. Strong experience working with system integrator (SI) and consulting partner ecosystems, including developing partner training, certification, and joint go-to-market programs. Demonstrated success in designing and delivering large-scale enablement and training initiatives across multiple functions (customer success, support, product, sales, and marketing) and geographies. Deep business acumen with technical savvy; ability to understand complex technology (data platforms, AI, cloud) and translate features into clear business value and ROI. Experience in healthcare or regulated industries is a plus. Exceptional communication, presentation, and storytelling skills. Able to engage senior executives and frontline teams alike, building alignment on value-based messaging and strategic priorities. Proficiency with learning and knowledge management tools (LMS, content authoring, collaboration platforms) and a record of developing scalable learning content. Analytical mindset with experience defining and using metrics to measure program effectiveness (e.g. adoption, performance improvements) and inform decisions. Proven leadership and project management skills. Comfortable managing multiple, complex initiatives in a fast-paced, high-growth environment.

Roles and Responsibility Manage and implement SAP PPQM solutions to meet business requirements. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for SAP PPQM projects. Provide training and support to end-users on SAP PPQM functionality. Troubleshoot and resolve technical issues related to SAP PPQM. Analyze business processes and identify areas for improvement using SAP PPQM. Job Requirements Strong knowledge of SAP PPQM modules and functionalities. Experience working with various stakeholders to understand business requirements. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving and analytical skills. Familiarity with industry-specific regulations and standards.

PRIMARY SET Adobe launch/AEP WEB SDK, Adobe Analytics & Project Management (Must Have) Experience Level 7 10 + Yrs. Roles and Responsibilities: Collaborate with stakeholders to gather digital analytics requirements and translate them into actionable tracking strategies. Implement and configure Adobe Analytics using Adobe Launch (Client-Side and Web SDK) and set up data layers. Set up and manage custom eVars, props, events , classifications, and Analysis Workspace dashboards . Perform end-to-end QA and validation of tags to ensure accurate tracking and data integrity. Build interactive and insightful dashboards in Adobe Analytics Workspace to visualize performance and user behavior. Translate data into clear, actionable insights and business recommendations that inform digital marketing, product strategy, and UX decisions. Define KPIs and measurement strategies aligned with business goals and customer journeys. Present data-driven stories to business and leadership teams, using visuals and narratives to influence strategic decisions. Troubleshoot and resolve issues with implementation, reporting, and data discrepancies. Implement and manage third-party pixels and marketing tags (e.g., Meta, Google, LinkedIn) through Adobe Launch. Monitor site performance and user interaction patterns to uncover optimization opportunities and A/B test hypotheses. Stay current with Adobe product releases, digital analytics trends, and industry best practices. Technical and Functional Skills: Bachelor's degree with 67 years of hands-on experience in Adobe Analytics and Adobe Launch implementation . Strong proficiency in Adobe Analytics Workspace report building, segmentation, calculated metrics, and data storytelling. Expertise in configuring Adobe Launch rules, events, extensions , and deploying custom tracking codes. Strong understanding of JavaScript, HTML, CSS , and web development debugging tools (e.g., Charles, Adobe Debugger). Experience with data layer architecture , solution design documents, and tag documentation. Deep understanding of digital KPIs, conversion funnels, attribution models , and behavior analysis. Proven ability to analyse large datasets , detect trends, uncover root causes, and propose actionable recommendations. Excellent communication and storytelling skills to convey insights and influence decision-makers. Experience with A/B testing tools (e.g., Adobe Target, Optimizely) and interpreting test results is a plus. Exposure to Customer Journey Analytics (CJA) , Real-Time CDP, or cross-channel segmentation is a bonus.

Immediate Job Openings on SAP FICO_ Hyderabad _ Contract Experience 10+ Years Skills SAP FICO Location Hyderabad Notice Period Immediate Employment Type Contract Work Mode WFO 9- 10+ years of relevant experience of designing and configuring FICO modules. Should have Implementation experience of S4 HANA FICO with facing role. Must have done 2-3 implementations in S4 HANA .. Experience of customization of various procurement scenario's within the FICO modules. Should have experience of SAP FICO HANA Data Migration. Should have experience of Integrating the SAP FICO solutions with other modules such as SD,MM, PP and FI as well as cloud solutions such as Ariba or with 3rd party solutions. Should have good presentation and communication skills. Should be good in working with onshore-offshore delivery model. Should have the ability to handle escalation. Ability to work in a team environment, effectively interacting with others.

Immediate Openings on SAP PIPO _ Pan India_ Contract Experience 5+ Years Skills SAP PIPO Notice Period Immediate Employment Type Contract Work Mode WFO/Hybrid SAP PIPO Consultant Must have implementations

Looking for a skilled professional with 7-15 years of experience to join our team as a Salesforce LWC + Financial services cloud expert. The ideal candidate will have a strong background in the Employment Firms/Recruitment Services Firm industry. Roles and Responsibility Collaborate with cross-functional teams to design and implement Salesforce solutions. Develop and maintain technical documentation for Salesforce projects. Provide training and support to end-users on Salesforce applications. Troubleshoot and resolve technical issues related to Salesforce implementation. Work closely with stakeholders to understand business requirements and develop solutions. Participate in code reviews and ensure adherence to coding standards. Job Requirements Strong knowledge of Salesforce LWC and financial services cloud platforms. Experience working with clients in the Employment Firms/Recruitment Services Firm industry. Excellent communication and problem-solving skills. Ability to work independently and collaboratively as part of a team. Strong analytical and troubleshooting skills. Familiarity with agile development methodologies.

We are looking for a skilled Azure Engineer with 5-22 years of experience to join our team at IDESLABS PRIVATE LIMITED, located in [location to be specified]. The ideal candidate will have a strong background in designing and implementing scalable cloud-based solutions on Microsoft Azure. Roles and Responsibility Design, develop, and deploy scalable and secure cloud-based applications on Microsoft Azure. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for cloud-based systems and applications. Troubleshoot and resolve complex technical issues related to cloud infrastructure and applications. Ensure compliance with industry standards and best practices for cloud security and governance. Participate in code reviews and contribute to the improvement of the overall code quality. Job Requirements Strong understanding of cloud computing concepts, including design patterns and architecture principles. Proficiency in programming languages such as .NET, Java, or Python. Experience with agile development methodologies and version control systems like Git. Excellent problem-solving skills and ability to work in a fast-paced environment. Strong communication and collaboration skills, with the ability to work effectively with technical and non-technical stakeholders. Ability to adapt to changing priorities and deadlines, with a focus on delivering high-quality results.

Roles and Responsibility Manage and implement Kofax solutions for clients. Provide technical support and training to clients on Kofax products. Collaborate with cross-functional teams to identify business requirements and develop solutions. Analyze and resolve complex technical issues related to Kofax implementation. Develop and maintain documentation of Kofax implementations and configurations. Ensure compliance with industry standards and best practices for Kofax implementation. Job Requirements Strong knowledge of Kofax products and technologies. Experience working with employment and recruitment services firms. Excellent problem-solving and analytical skills. Ability to work collaboratively with cross-functional teams. Strong communication and interpersonal skills. Familiarity with industry-specific regulations and standards.

job Details: skills:Solution Analyst- MLOPS Experience: 6+ Years Location:PAN INDIA Job type: Contract to Hire Pay roll company: IDESLABS Work Model: Hybrid Job Description:- Mandatory skill : MLOps with Azure Databricks Devops A person who has exposure to Models/MLOps eco-system having exposure to Model Life Cycle Management, with primary responsibility being ability to engage with stakeholders around requirements elaboration, having them broken into stories for the pods by engaging with architects/leads for designs, participation in UAT and creation of user scenario testings, creation of product documentation describing features, capabilities etc. we basically not looking for a Project Manager who will track things.

Telecom-Tech Support Specialist (Telecom) POSITION GENERAL DUTIES AND TASKS :Mitel administration, VOIP support, ACD call trackingMitel phone administrator. 2/3 level support for all VOIP issues.Works on all acquisitions to migrate employees onto the new Mitel system. Administers the ACD call tracking boards for the IT Help Desk, MaRC, SAC, and W2 Hotline.

Person should be at least 4 to 5 years of Experience into CyberArk.Person must have hands on experience in below concepts 1.Onboarding of Accounts. 2.Offboarding of Accounts 3.Reports generation and preparation 4.Safe creation and access provision 5.Platform duplication and customization.Strong problem solving skills(Password management and session management issues)Person should know about master policy and how it works.person must have knowledge on DR drill process in CyberArk environment.Person should know how to install and upgrade our CyberArk Components((EPV,PVWA,CPM,PSM,PSMP, etc) Preferred Knowledge/experience on vulnerability management and ITGC controls

Implement and manage Avaya Aura and Cisco contact center solutions. Ensure seamless customer interactions.

Roles and Responsibilities Bridge management and employee relations by addressing demands, grievances, orother issues. Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization. Desired Candidate Profile

We are looking for a highly skilled and experienced TeamConnect Professional to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have 2-5 years of experience in the field. Roles and Responsibility Manage and coordinate with clients to understand their requirements and provide effective solutions. Develop and implement strategies to improve client satisfaction and retention. Collaborate with internal teams to ensure seamless delivery of services. Analyze market trends and competitor activity to identify growth opportunities. Build and maintain strong relationships with clients and stakeholders. Identify and mitigate risks associated with client interactions. Job Requirements Proven experience as a TeamConnect Professional or similar role. Strong understanding of client needs and market trends. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Experience working with employment firms or recruitment services firms is preferred. For more information, please contact us at 6579042.

Looking for a skilled SAP SD Professional to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have 6-8 years of experience in the field. Roles and Responsibility Manage and implement SAP SD modules, including sales order processing, customer management, and billing. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for SAP SD implementations. Provide training and support to end-users on SAP SD functionality. Troubleshoot and resolve issues related to SAP SD module. Analyze business processes and identify areas for improvement using SAP SD tools. Job Requirements Strong knowledge of SAP SD module and its applications. Experience working with customers and managing sales orders. Excellent communication and problem-solving skills. Ability to work independently and as part of a team. Strong analytical and troubleshooting skills. Familiarity with industry-specific regulations and standards. Ref number: 6578826.

We are looking for a skilled SAP PP Professional with 2 to 5 years of experience to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have a strong background in SAP PP and excellent problem-solving skills. Roles and Responsibility Collaborate with cross-functional teams to design and implement SAP PP solutions. Analyze business requirements and develop effective SAP PP configurations. Troubleshoot and resolve technical issues related to SAP PP. Develop and maintain documentation of SAP PP processes and procedures. Provide training and support to end-users on SAP PP functionality. Ensure compliance with industry standards and best practices for SAP PP implementation. Job Requirements Minimum 2 years of experience in SAP PP, preferably in a similar role. Strong knowledge of SAP PP modules and functionalities. Excellent analytical and problem-solving skills. Ability to work collaboratively in a team environment. Strong communication and interpersonal skills. Familiarity with industry-specific regulations and standards. Ref: 6578844

SAF-T ideal candidate would work hand in hand with SAF-T Tower Lead to engage in Design/Implementation/Delivery and Warranty support. She/he would have excellent working knowledge of SAP (preferably S4), would enjoy reporting, be technically inclined, would be able to understand what can cause SAF-Ts to display wrong information or no information, strong common sense, BI / Power BI reporting skills a bonus. If you are interested, Please Share below details and Updated Resume Matched First Name Last Name Date of Birth Pass Port No and Expiry Date (Mandatory ) Alternate Contact Number Total Experience Relevant Experience Current CTC Expected CTC Current Location Preferred Location Current Organization Payroll Company Notice period Holding any offer

Summary: Configure and support Electronic Data Interchange (EDI) within SAP Sales & Distribution for seamless business document exchange.

Responsibilities Develop and deploy call flow applications (aka Interactive Voice Response applications) that have an impact to the customer and a support or sales agents experiences Partner with internal teams to define and implement solutions that improve support experiences Maintain highest levels of development practices including technical design, solution development, systems configuration, test documentation/execution, issue identification and resolution, writing clean, modular and self-sustaining code. Qualification 3+ years IVR / Speech Recognition experience The ability to design callflows from requirements documentation and workshops Expert knowledge of 1 or more IVR development environments, such as Genesys composer, Avaya AOD, Voice Objects / CXP etc. A working knowledge of IVR environments and operating systems, including administration of UNIX and Linux A working knowledge of telephony technologies including call routing, SMS, VOIP State Machine Experience & Knowledge Unix/shell scripting (Bash, Powershell or any other shell) Application support experience Nice to have JavaScript, Java If you are interested, please Share below details and Updated Resume Matched First Name Last Name Date of Birth Pass Port No and Expiry Date Alternate Contact Number Total Experience Relevant Experience Current CTC Expected CTC Current Location Preferred Location Current Organization Payroll Company Notice period Holding any offer

Job Type : Contract for 6 Months or 1 Year. Need to work from customer office 3 days in a week . Shift timings : Morning and Afternoon ( General shifts) Request you to kindly share few profiles by today EOD. Please share only good quality profiles. Responsibilities: Building defined flow/VUI Spec into Dialogflow CX to build voice bots or chat bots Designing conversational flow and overall conversational experience within Dialogflow after inputs from clients, PgMs and Voice-UX team Tracking and analyzing the customer experience with the bot for continuous improvement and maintenance Must have prior bot development experience. Develop and deploy call flow applications (aka Interactive Voice Response applications) that have an impact to the customer and a support or sales agents experiences Partner with internal teams to define and implement solutions that improve support experiences Maintain highest levels of development practices including technical design, solution development, systems configuration, test documentation/execution, issue identification and resolution, writing clean, modular and self-sustaining code. Qualification: 3+ years IVR / Speech Recognition experience/Must have Chat bot dev experience The ability to design callflows from requirements documentation and workshops Expert knowledge of 1 or more IVR development environments, such as Genesys composer, Avaya AOD, Voice Objects / CXP , Dialog flow CX etc. A working knowledge of IVR environments and operating systems, including administration of UNIX and Linux A working knowledge of telephony technologies including call routing, SMS, VOIP State Machine Experience & Knowledge Unix/shell scripting (Bash, Powershell or any other shell) Application support experience Nice to have JavaScript, Java

#Skill: SAP GTS #Job Description : 1 Mandatory Skills GTS Trade Preference Compliance Processes Customs Management 2-3 years in the Consumer Goods industry in AMS