654 Avaya Jobs - Page 6

Oversees and has full responsibility over all operational support aspects of the contact center Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure May monitor the implementation and execution of all training programs across the contact center Oversees all aspects of contact center quality issues and support systems implementation and management May be responsible for multiple contact centers Positions on this level are fully proficient in executing established standards Works independently within set frames and follows set course Has a knowledge base typically acquired from a professional/university degr...

We are hiring Real Time Analysts (RTA) for our Noida office. Please find the requirement below: Experience: 25 years (not overqualified experience) Location: Noida, Sector 135 (Work From Office – 5 days) Shift: Night Shifts Qualification: Graduation mandatory Skills: Good communication skills, ability to work with global teams Joining: Immediate joiners preferred Interview Process: 1 Excel Test – Candidates need to be onsite to attempt the test (compulsory) 2 Final Panel Interview – for those who clear the test

Engineer should be well versed with Avaya voice technology platform . He should be aware of the Avaya applications like Avaya Communication manager, Avaya System manager , Avaya session manager , Avaya AES application, Avaya SBC , Avaya gateways . Should be having exposure on these applications installation and configuration , along with their integration and commissioning . Avaya call management system . This all to be on Avaya version 10 . Avaya version 8 and Avaya version 6. Avaya IP office systems He should be having good exposure on Avaya IP office PBX and their installation and commissioning as per latest platforms and versions . Having good experience on troubleshooting for the fault ...

You will be responsible for assisting in the availability of the voice infrastructure. This includes configuring and performing preventative and on-call maintenance on telecom equipment such as PBX, telephone switches, switch-based and IP phones, voice mail, and cabling including voice, data, fiber, and other related equipment and services. You will also coordinate with equipment and service providers to ensure smooth operations. Your key responsibilities will include: - Possessing IT related education - Having solid PBX and Avaya experience, with Avaya Certification being an advantage - Demonstrating knowledge in troubleshooting Avaya PBX, Automatic Call Distribution/Call Management System,...

We are hiring for VOIP Network Engineer Role, Role: L1 TAC Engineer: (Telecom Engineer) Location: Chennai – Ambattur Shift: Flexible with Shifts Job Responsibilities: Troubleshoot all Level 1/2/3 calls from the customers. Focus on customer satisfaction. Manage backlog efficiently. Document all communication with customer in the CRM. Notify/Discuss with Sr.TAC/TL on SR's that require assistance. Timely handoff (escalation) of cases to Sr.TAC. Plan and constantly work on upgrading tech and product expertise. Contribute to the knowledge base / create KCS article for all valid solutions. Understand the SLA’s and client requirements on quality of delivery. Update new SRs and status of current SRs...

Brief Job Description: We are looking for a results-driven Implementation Consultant with hands-on expertise in SaaS configuration to join our team. This role is key to driving successful onboarding, configuration, and adoption of the Sprinklr platform for our clients across multiple industries. Lead end-to-end implementation of Sprinklr's CCaaS solutions for complex enterprise clients across diverse industries, ensuring scalability, performance, and long-term value. Define implementation strategy and solution architecture aligned with customer goals, industry standards, and best practices. Mentor and guide junior consultants, promoting excellence in configuration, client communication, and ...

About the team This role is a part of WFM team What will you be doing Serves as escalation point for issues beyond operations analysts authority; resolves conflicts involving scheduling, resources, or technical issues. Gather, analyze, prepare and summarizes recommendations for Long term plan on HC, minutes from a strategy perspective both long term & Short term, researches and compiles data to forecast and prepare annual and monthly budget projections for a division or similar group of organizations, Tracks revenue and Opex on a monthly basis, comparing actual to forecasted figures and makes necessary adjustments. Prepares reports for management summarizing results of research, analyses and...

Ensure correct global governance is in place within our Data Centres and Equipment Rooms to provide the best service possible to both internal and external customers. Workflow and process management and optimization Access Management process flow and access recertification streamlining Identifies solutions to problems and mitigates risks based on sound judgment. Produce schedules and plans for successful delivery of initiatives, business critical projects, demonstrate progress and highlight risk or deviation through engagement and clear dialogue with management and key stakeholders. Ensure all initiatives implemented are adherence with the DCIM and CTOi Strategy liaise and co-ordinate with o...

As a Project Manager or Delivery Manager specializing in call center technologies and customer interaction solutions, your role will involve overseeing end-to-end delivery of call center solution projects. Your key responsibilities will include: - Leading and managing the full project lifecycle of call center solution implementations, such as IVR, CTI, ACD, CRM integration, etc. - Serving as the primary point of contact for clients throughout the project execution phase. - Defining project scope, goals, and deliverables in collaboration with key stakeholders. - Coordinating internal resources and third parties/vendors to ensure seamless project execution. - Tracking project progress, managin...

Job Description Internship / Co-op Description This exciting internship / co-op is to be part of North Americas Transformation Team to explore tech trends, develop domain expertise, and craft solutions for real-world business challenges. Internship / Co-op Responsibilities Collaborate with global teams and senior leaders on internal initiatives aligned to our strategic partners. Initiatives will offer practical experience and exposure to the Wipro organization. Identify business requirements, translate into an actionable plan, and produce quality work. Participate in key meetings with partner leaders and cross-functional stakeholders. Engage and network with senior leaders who provide focuse...

Job Description Internship / Co-op Description This exciting internship / co-op is to be part of North Americas Transformation Team to explore tech trends, develop domain expertise, and craft solutions for real-world business challenges. Internship / Co-op Responsibilities Collaborate with global teams and senior leaders on internal initiatives aligned to our strategic partners. Initiatives will offer practical experience and exposure to the Wipro organization. Identify business requirements, translate into an actionable plan, and produce quality work. Participate in key meetings with partner leaders and cross-functional stakeholders. Engage and network with senior leaders who provide focuse...

Job Description Internship / Co-op Description This exciting internship / co-op is to be part of North Americas Transformation Team to explore tech trends, develop domain expertise, and craft solutions for real-world business challenges. Internship / Co-op Responsibilities Collaborate with global teams and senior leaders on internal initiatives aligned to our strategic partners. Initiatives will offer practical experience and exposure to the Wipro organization. Identify business requirements, translate into an actionable plan, and produce quality work. Participate in key meetings with partner leaders and cross-functional stakeholders. Engage and network with senior leaders who provide focuse...

Job Description Internship / Co-op Description This exciting internship / co-op is to be part of North Americas Transformation Team to explore tech trends, develop domain expertise, and craft solutions for real-world business challenges. Internship / Co-op Responsibilities Collaborate with global teams and senior leaders on internal initiatives aligned to our strategic partners. Initiatives will offer practical experience and exposure to the Wipro organization. Identify business requirements, translate into an actionable plan, and produce quality work. Participate in key meetings with partner leaders and cross-functional stakeholders. Engage and network with senior leaders who provide focuse...

Looking for a skilled Navision Technical Analyst with 6-10 years of experience to join our team. The ideal candidate will have strong technical skills and excellent communication abilities. Roles and Responsibility Provide technical support and execute projects, including development. Collaborate with cross-functional teams to deliver high-quality solutions. Analyze and resolve complex technical issues using expertise in Navision versions 2009, 2016, 2017, and 2018. Develop and maintain technical documentation for project delivery. Participate in code reviews and contribute to the improvement of the overall codebase quality. Stay up-to-date with industry trends and emerging technologies. Job...

About the team This team focusing on development and customization of IVR applications for Financial Institutions and Banks What you will be doing Plans and coordinates all aspects of technical projects from initiation through delivery. Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed. Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate. Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables. In...

About the team This role is a part of WFM team What will you be doing Serves as escalation point for issues beyond operations analysts authority; resolves conflicts involving scheduling, resources, or technical issues. Gather, analyze, prepare and summarizes recommendations for Long term plan on HC, minutes from a strategy perspective both long term & Short term, researches and compiles data to forecast and prepare annual and monthly budget projections for a division or similar group of organizations, Tracks revenue and Opex on a monthly basis, comparing actual to forecasted figures and makes necessary adjustments. Prepares reports for management summarizing results of research, analyses and...

Notice Period: Immediate Employment Type: Contract CDE Certification must Person should be willing to work on 24/7 Support Person should be at least 4 to 5 years of Experience into CyberArk.Person must have hands on experience in below concepts Onboarding of Accounts. Offboarding of Accounts Reports generation and preparation Safe creation and access provision Platform duplication and customization. Strong problem solving skills(Password management and session management issues) Person should know about master policy and how it works. person must have knowledge on DR drill process in CyberArk environment. Person should know how to install and upgrade our CyberArk Components((EPV,PVWA,CPM,PSM...

Job Details: Skills:Solution Analyst- MLOPS Experience: 6+ Years Location:PAN INDIA Job type: Contract to Hire Work Model: Hybrid Job Description:- Mandatory skill : MLOps with Azure Databricks Devops A person who has exposure to Models/MLOps eco-system having exposure to Model Life Cycle Management, with primary responsibility being ability to engage with stakeholders around requirements elaboration, having them broken into stories for the pods by engaging with architects/leads for designs, participation in UAT and creation of user scenario testings, creation of product documentation describing features, capabilities etc. we basically not looking for a Project Manager who will track things.

Responsibilities: Develop and deploy call flow applications (aka Interactive Voice Response applications) that have an impact to the customer and a support or sales agents experiences Partner with internal teams to define and implement solutions that improve support experiences Maintain highest levels of development practices including technical design, solution development, systems configuration, test documentation/execution, issue identification and resolution, writing clean, modular and self-sustaining code. Qualification: 3+ years IVR Speech Recognition experience The ability to design callflows from requirements documentation and workshops Expert knowledge of 1 or more IVR development e...

SAF-T ideal candidate would work hand in hand with SAF-T Tower Lead to engage in Design/Implementation/Delivery and Warranty support. She/he would have excellent working knowledge of SAP (preferably S4), would enjoy reporting, be technically inclined, would be able to understand what can cause SAF-Ts to display wrong information or no information, strong common sense, BI Power BI reporting skills a bonus.

We are looking for a skilled Business Developer Manager with 5-6 years of experience to join our team in Delhi and Mumbai. Roles and Responsibility Develop sales opportunities and generate revenue through strategic planning and solutions marketing. Build and maintain strong client relationships, identifying new business opportunities and expanding existing accounts. Collaborate with cross-functional teams to develop and implement GTM plans, ensuring effective sales enablement and technology partner engagement. Conduct market research and analyze industry trends to stay ahead of the competition. Develop and execute account-based marketing strategies to drive business growth. Identify and purs...

What success looks like in this role: Automate routine maintenance and monitoring tasks for the Global Contact Center ACD. Develop and implement automation scripts and tools to manage and monitor Telecom infrastructure/Instances. Create and deploy automation workflows to manage audio/Video conferencing systems, including proactive health checks and troubleshooting. Automate the process of updating and maintaining video conferencing endpoints through centralized management systems. Develop automated solutions for call recording and archiving processes to ensure compliance and efficiency. Implement automation scripts to streamline CTI environment management and troubleshooting. Automate the ge...

Key Deliverables Provide expert troubleshooting and resolution for complex VOIP issues in enterprise-level environments Mentor and train CSC engineers on advanced troubleshooting and root cause analysis Develop and maintain knowledgebase articles, training sessions, and best practice guidelines Lead and manage customer satisfaction levels and maintain positive relationships Role Responsibilities Assist with the installation of upgrades, patches, and recovery from backups Analyze network-level voice issues and provide packet capture analysis Advise on escalations to manufacturers and ensure resolution Collaborate to develop and perform internal HowTo training for engineers

Key Deliverables Lead and develop a high-performing team managing service incidents and escalations Ensure consistent and timely issue resolution across all MSSC shift teams Define and enforce best practice processes for client service delivery Monitor performance and ticket quality through reporting tools and dashboards Role Responsibilities Act as escalation point for client issues and ensure resolution ownership Coach technical staff and promote skill development Oversee daily operational metrics, including ticket and call quality Communicate critical issues and performance updates to leadership

Key Deliverables Administer VMware, Avaya, Cisco, and other virtual infrastructure technologies Provide Tier III support, investigating and resolving incidents Monitor performance and capacity, reporting on system health Ensure timely resolution of issues according to SLA's Role Responsibilities Provide day-to-day support for virtual infrastructure maintenance Participate in system upgrades, troubleshooting, and operational activities Adhere to Change Management and Incident Management policies Support 24x7 On-Call rotation and customer escalations