Avanze is a technology-driven organization that transforms the title and mortgage industry with products and solutions for the loan cycle. The company is SOC 2 Type II, ISO 27001, and ISO 9001 certified, demonstrating a commitment to industry best practices in information security. We are seeking a dynamic and results-driven Director of Operations to lead and oversee our BPS operations in Salem. This role requires a strategic thinker with a deep understanding of process optimization, workforce management, and client service delivery. The Director of Operations will be responsible for ensuring operational efficiency, driving performance excellence, and contributing to the overall growth and profitability of the company. Key Responsibilities: - Operational Leadership: Oversee end-to-end operations for the BPS division, ensuring smooth and efficient workflow management. - Process Optimization: Implement best practices, automation, and continuous improvement strategies to enhance productivity and cost efficiency. - People Management: Lead, mentor, and develop a high-performing team, fostering a culture of accountability and excellence. - Client & Stakeholder Management: Act as a primary point of contact for key clients, ensuring high service levels and satisfaction. - Performance Metrics & Reporting: Define and track KPIs related to operational efficiency, SLAs, and revenue goals. - Compliance & Quality Control: Ensure adherence to industry regulations, company policies, and quality standards. - Technology & Innovation: Work closely with technology teams to integrate automation and AI-driven solutions into BPS workflows. - Financial Oversight: Manage budgets, cost control measures, and profitability analysis to drive sustainable business growth. Qualifications & Skills: - 15+ years of experience in Business Process Services (BPS), preferably in title insurance, mortgage, or financial services. - Proven track record in operations management, process improvement, and team leadership. - Strong analytical and problem-solving skills to identify bottlenecks and implement effective solutions. - Excellent communication and client management abilities to drive business relationships. - Experience with automation, AI, or process digitization in a BPS environment is a plus. - Ability to work in a fast-paced, high-growth environment and make data-driven decisions. Key Responsibilities: Lead Generation & Qualification: - Research and identify potential clients using HubSpot and other lead databases. - Call and engage with prospects to understand their business needs and challenges. - Qualify leads based on predefined criteria to ensure they are a good fit. Cold Calling & Outreach: - Conduct high-volume cold calling to engage prospects and generate interest. - Clearly communicate our value proposition and services to potential clients. - Handle objections professionally and guide prospects toward booking an appointment. Appointment Setting & Follow-ups: - Schedule and confirm appointments with qualified leads for the sales team. - Maintain accurate records of conversations, status updates, and follow-ups in HubSpot. - Nurture leads through personalized communication and timely follow-ups. Database Management & Reporting: - Maintain and update the CRM with accurate lead information and activity logs. - Track and report key performance metrics (calls made, leads qualified, appointments set, etc.). - Continuously refine the outreach strategy based on feedback and results. What We Offer: - Competitive base salary + commission structure. - Be part of a fast-growing and innovative BPS company with a strong market presence. - Work with a dynamic leadership team committed to operational excellence and digital transformation. - Opportunity to drive impact, lead strategic initiatives, and shape the future of BPS services.,
Job Description: Title Examiner – Quality Control (Multi-State) Position Overview We are seeking a highly experienced Title Examiner with multi-state expertise to join our Quality Control (QC) team. This role focuses on reviewing and validating the work performed by title examiners to ensure accuracy, compliance, and risk mitigation. The ideal candidate will have a deep understanding of title search and examination processes across multiple states, with a keen eye for detail to detect errors, omissions, or risks that could result in title claims. Key Responsibilities Quality Control Review: Conduct second-level reviews of completed title searches and examinations to ensure accuracy and completeness. Verification of Title Elements: Confirm proper name runs, title chain, and conveyance history, ensuring continuity and accuracy. Error Detection: Identify and correct missed documents, unreleased liens, open mortgages, and outstanding judgments. Risk Prevention: Evaluate examiner output to prevent potential title claims and ensure insurability. Compliance & Standards: Ensure searches and examinations meet company standards, underwriter requirements, and state-specific regulations. Documentation: Prepare clear QC notes and communicate discrepancies back to examiners for correction and learning. Collaboration: Partner with examiners, underwriters, and management to enhance quality and reduce error rates. Continuous Improvement: Recommend process enhancements and training opportunities to strengthen QC standards and reduce claim exposure. Qualifications Experience: Minimum 5+ years as a Title Examiner with multi-state exposure (experience in high-volume states preferred). Knowledge Base: In-depth understanding of title search procedures, legal descriptions, conveyance chains, liens, judgments, easements, encumbrances, and recording practices. Technical Skills: Proficiency with title production software, county recording systems, and online databases. Attention to Detail: Strong analytical and problem-solving skills with the ability to spot inconsistencies and risks quickly. Communication: Excellent written and verbal communication skills to document QC findings and collaborate with internal teams. Quality-Focused: Commitment to accuracy, compliance, and risk mitigation in all title-related matters. Preferred Attributes Prior title QC and curative experience in addition to title examination. Ability to handle complex commercial and residential transactions. Strong organizational skills and ability to meet deadlines in a fast-paced environment. Familiarity with ALTA best practices and underwriter guidelines. Why Join Us? This is a critical role in safeguarding our clients and company from potential title risks and claims. As part of our QC team, you will play a direct role in ensuring accuracy, compliance, and the highest standards of title examination across multiple jurisdictions.
Company Description Avanze transforms the title and mortgage industry with technology-backed products and solutions that span the entire loan cycle, including origination, title & settlement, servicing, and valuations. Our organization adheres to industry best practices for information security and holds SOC 2 Type II, ISO 27001 & ISO 9001 certifications. Role Description This is a full-time on-site role for a Title Examiner, located in Chennai. The Title Examiner will be responsible for examining title reports, reviewing deeds and title opinions, conducting title searches, and ensuring accuracy in the chain of title. Additionally, the Title Examiner will manage escrow processes and support the overall title and settlement process. Qualifications Proficiency in Title Opinions and Deeds Experience with Escrow processes Skill in performing Title Searches and Chain of Title analysis Attention to detail and strong analytical skills Excellent written and verbal communication skills Ability to work independently and as part of a team Bachelor's degree in a related field is preferred Experience in the title or mortgage industry is a plus