56 Availability Jobs - Page 3

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide technical leadership (lateral or hierarchical) for the team to resolve customer issues Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms6) Perform root cause analysis to find out corrective and preventive actions after every major incidents and escalations7) Work on problem tickets for finding permanent solutions of repeated issues8) Create roll out and roll back plan for change implementation and ensure adherence for preventing unauthorized changes Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors. Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting. Work on problem tickets to identify permanent solutions Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure. Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA); resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback.Assist new team members in understanding the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage & backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage & Backup:a. Subject Matter Expert in any of the Storage and Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Key Responsibilities: Database Management: Administer and manage MS SQL Server databases (versions 2012 and above), ensuring database availability, security, and performance. Performance Tuning: Perform performance tuning and optimization of databases, including indexing, query optimization, and SQL Server Profiler usage. Backup & Recovery: Implement and manage backup and recovery strategies for high availability and disaster recovery plans. High Availability Solutions: Design and implement high availability solutions like Always-On Availability Groups, SQL Server Clustering, Log Shipping, and Database Mirroring. Database Security: Administer SQL Server security, including creating and managing users, roles, permissions, and encryption techniques. Database Migrations & Upgrades: Lead database migration projects and upgrade efforts across environments and versions. Automation: Automate routine database maintenance tasks, such as backups, cleanup jobs, and index maintenance using SQL Agent and PowerShell scripts. Troubleshooting: Identify and resolve database-related issues such as performance bottlenecks, corruption, connectivity, and query optimization. Monitoring & Reporting: Monitor the health and performance of SQL Server instances and provide proactive reports and dashboards to stakeholders. Documentation: Maintain up-to-date documentation for all databases, configurations, and procedures to ensure easy troubleshooting and knowledge transfer. Collaboration: Work closely with development teams to optimize application code and database interactions. Provide support in database design, and implement best practices. Capacity Planning: Ensure that databases are scalable by analyzing resource usage trends and planning for capacity needs. Required Skills and Experience: Experience: 8-9 years of experience as a Microsoft SQL Server DBA managing large-scale SQL Server environments. SQL Server Versions: Deep expertise with SQL Server 2012 and above (2016, 2019 preferred). High Availability & DR Solutions: Strong hands-on experience with Always-On Availability Groups, SQL Server Clustering, and other HA/DR solutions. Performance Tuning: Proven experience in query optimization, execution plan analysis, and performance tuning. Backup & Recovery: Hands-on experience with backup strategies, point-in-time recovery, and disaster recovery planning. Scripting & Automation: Proficiency in T-SQL and PowerShell scripting to automate administrative tasks. Security Management: Knowledge of database security best practices, encryption, auditing, and compliance. Tools & Monitoring: Experience with monitoring tools like SQL Server Management Studio (SSMS), SQL Profiler, Redgate, etc. Problem-Solving: Strong troubleshooting and problem-solving skills with a proactive mindset. Preferred Certifications: Certifications: Microsoft Certified: Azure Database Administrator Associate or Microsoft Certified: SQL Server Database Administration (MCSA) is a plus. Cloud Experience: Experience with Azure SQL Database or other cloud database platforms is a plus. Soft Skills: Strong communication and interpersonal skills with the ability to work effectively across teams. Ability to work under pressure, manage multiple tasks, and meet deadlines. Detail-oriented with excellent organizational skills. Required Skills Mysql,Mongo Db,SQL Server DBA

Have 6 plus years of experience in generating reports for all the towers (Incident, Change, Problem, BICM, UMP, Monthly Stats and PMR reports etc.) on a monthly/weekly basis. Also, based on the request made by the leads & managers accordingly. 2. Participate in the monthly Project Management Review meetings and providecandidates) inputs wherever necessary. Work on the action items that come out of the meeting till the closure. 3. Face the Relationship Audit’ for the account on a quarterly basis. Work on the action items that comes out till the closure. 4. Strong Inter-personal skills & Analytical Skills Note: Below less than 6 years profiles will be rejected. Work from office Face to face interview only.

Position: CyberArk Engineer Experience: 5+yrs Location: Remote Shift: 1PM to 10 PM Key Responsibilities : Install, configure, troubleshoot, and maintain implementation of CyberArk PAM. Create, maintain, and monitor policy configurations for password and session management. Integrate various target platforms (such as LDAP, Windows, Unix, Databases, Network devices etc.) with CyberArk for credential management. Configure connectors and related policies for applicable target systems. Perform privilege account onboarding and connector management. Troubleshoot issues with account onboarding, password management, session management, and proxy session connections through deep-dive investigations. Perform integrations with supporting systems for Authentication, Authorization, Notifications, IT Service Management etc. Provide support for planned maintenance activities such as upgrades, DR/failover testing etc. Develop clear and concise documentation and liaise with the PAM support team to facilitate day-to-day operations. Requirements Minimum 5 years of CyberArk PAM hands-on experience. Additionally, any PAM experience would be an asset. Experience in deploying and/or maintaining HA & DR PAM environments. Exposure to working with the cloud versions of CyberArk would be an asset. Strong understanding of IAM/PAM environments and exposure to IT infrastructure components such as Active Directory, Windows and Linux server operating systems, network devices, virtualization etc. Nice to have exposure to working with the product REST APIs to automate routine tasks. Nice to have PAM architecture and design experience. Nice to have a good understanding of business, audit, and regulatory drivers. Good understanding of data center networking concepts. Good understanding of the main operating systems (Windows/Linux/AIX). Good understanding of information security concepts (Confidentiality, Integrity, Availability). General knowledge of Security and technology standards (e.g., infrastructure, architecture, processes, applications). Good communication in both written and verbal areas. Proactive team player with effective time management skills; ability to work independently, manage multiple deadlines/projects and keep key players informed. Education/Accreditations: University, College degree (BE/BTech/ME/MTech) or equivalent experience with suitable security designation. PAM Vendor certifications like CyberArk PAM Certified Delivery Engineer (CDE-PAM) would be an asset.

Dear Candidate, We are hiring a Site Reliability Engineer (SRE) to improve system reliability, scalability, and performance. The role requires expertise in monitoring, incident response, and automation. Key Responsibilities: Monitor system performance using Prometheus, Grafana, or Datadog. Automate incident response and system recovery. Implement infrastructure as code (IaC) using Terraform or CloudFormation. Optimize cloud costs and system scalability. Work with DevOps and engineering teams to improve deployment pipelines. Required Skills & Qualifications: Monitoring Tools: Prometheus, Grafana, New Relic, Datadog Cloud Platforms: AWS, Azure, Google Cloud. Scripting: Bash, Python, Go Infrastructure as Code: Terraform, CloudFormation Experience with chaos engineering and Kubernetes is a plus. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies

Job Title: RAMS (Reliability, Availability, Maintainability & Safety) Engineer. Role & responsibilities Experience in Reliability, Availability, Maintainability and Safety Techniques, in Railways/Automotive/Mass Transit domains Support the development and implementation of the project RAM and Safety Plan and procedures. Analysing system Reliability by performing Reliability Block Diagram (RBD) based on redundancy models. Perform detailed Safety analysis using techniques such as Failure Mode and Effects Analysis (FMEA) and Fault Tree Analysis (FTA) Determining the safety level through hazard analysis and other assessment techniques Performing Maintainability analysis to calculate the MTTR or downtime of the system Performing Reliability analysis to calculate the MTBF of the system Estimation of Product Safety Targets as per CENELEC Standards Performing spare parts analysis to calculate the number of spares required and stocks recommended Performing Reliability prediction for electronics/mechanical systems using MIL-HDBK-217F, HDBK 217Plus, IEC 62380 or other standards Responsible for the preparation of Life cycle cost analysis (LCC) Recording, analysing and distributing statistical information Preferred candidate profile At least 2-3 years of experience on RAMS Techniques. Experience in the railway domain and with safety-critical systems will be considered an added advantage. Experience with RAM tools such as Reliasoft, RAM Commander, Isograph, or similar applications. Knowledge and experience in RAM and safety analysis methods, along with knowledge of engineering processes and standards, including the CENELEC EN 50126, EN 50128, and EN 50129 standards. Right attitude, good teamwork skills and passion for your work. Qualification: Bachelors degree in Engineering/ Master in Reliability Certification in RAMS related field will be added advantage. Effective Oral and written communication skills Excellent relationship building skills Able to multitask in a team environment and meet objectives with a minimal supervision.

Exigo Tech is a Sydney-based technology solutions provider specializing in Infrastructure, Cloud, Enterprise Applications, Networks, Digital Transformation, Business Communication, and Cybersecurity. We are Microsoft Gold Partners and Telstra Platinum Partners, with a certified team delivering secure, scalable, and innovative technology solutions. We are ISO 27001:2022 certified and committed to helping our clients achieve operational efficiency, security, and business growth. Website: www.exigotech.com.au LinkedIn: Exigo Tech Role Overview We are looking for an experienced Senior Cloud Engineer (Azure) to design, deploy, and manage secure Azure environments in a multi-tenant / MSP setting . This role requires expertise in Infrastructure as Code (IaC) , cloud governance, security, and automation along with a passion for DevOps and continuous improvement. Key Responsibilities Design and implement automated Azure infrastructure using IaC tools (Terraform, Bicep, Ansible). Deploy and manage Azure Landing Zones aligned with enterprise-scale architecture. Apply Microsofts Cloud Adoption Framework (CAF) to cloud strategy, governance, and operations. Build and maintain CI/CD pipelines using Azure DevOps or GitHub Actions with integrated security checks. Implement and manage Azure-native security tools ( Defender for Cloud, Sentinel, Azure Policy, Key Vault ). Conduct security audits to ensure compliance with industry and client requirements. Monitor performance and optimize costs with Azure Monitor, Log Analytics, and Application Insights. Support incident resolution, service requests, and environment troubleshooting. Stay updated with Azure innovations and DevSecOps best practices. Required Skills & Experience 5+ years in enterprise infrastructure and cloud operations (MSP/multi-tenant preferred). 3+ years hands-on experience with Microsoft Azure. Strong expertise in Infrastructure as Code , automation, and scripting ( PowerShell, Azure CLI ). Experience with Azure Landing Zones, governance, and enterprise-scale deployments. Hands-on with cloud security, compliance, and monitoring. Familiarity with containerization ( AKS, Docker, Azure Container Apps ) is a plus. Soft Skills Strong ownership and accountability in client-facing environments. Excellent communication and presentation skills in English. Customer-focused with proactive problem-solving abilities. Able to work independently and deliver high-quality results. Committed to continuous learning and process improvement. Qualifications & Certifications Education: Bachelor’s/Master’s degree in IT, Computer Science, or related field. Preferred Certifications: Azure Administrator Associate Azure Solutions Architect Expert Azure DevOps Engineer Expert Azure Security Engineer Associate Azure Virtual Desktop Specialty Azure Network Engineer Associate (plus) Why Join Us? Work with a Microsoft Gold Partner on cutting-edge Azure projects. Exposure to diverse client environments and enterprise-scale solutions. Collaborative, growth-oriented work culture.