AV Onsite Multimedia Technician

As a member of the Global Conference Services team at AVI-SPL, you will play a crucial role in delivering remote technical audio/video support for our customers" video conference systems and webcasting platforms. Your responsibilities will include overseeing administrative actions related to planning and processing technology requests for corporate business and client meetings, providing technical support during events, and managing wrap-up processes post-event conclusion. You will serve as the primary point of contact for both internal teams and external customers, responding to inbound interactions, launching and troubleshooting video meetings and webcast events, as well as opening and escalating tickets for customer issues. In this role, you will also monitor the customer environment and devices using both company and customer tools to support the managed services provided. Your duties will involve triaging inbound tickets, troubleshooting, and escalating as needed, along with providing Tier 1 support and escalation for incidents or requests related to customer video conferencing, audio/visual devices, UCC applications, and infrastructure. Additionally, you will be responsible for scheduling services for Webcasting platforms, including assisting with self-service scheduling and booking on behalf of the requester/hosts. You will launch, test, monitor, and actively produce webcast events and meetings to ensure smooth operations. An Associate Degree or equivalent experience is required for this position, along with a minimum of 1-2 years of AV/Videoconferencing/Webcasting experience. Prior experience with meeting technologies such as Zoom, MS Teams, etc., is preferred. While knowledge of Video Conferencing endpoints and infrastructure is desired, it is not a requirement. Familiarity with AV Control systems and integrated room peripherals, along with knowledge of ProAV solutions from various providers like AMX, Crestron, Extron, Biamp, ClearOne, and others, would be advantageous. At AVI-SPL, we offer medical benefits, paid holidays, sick days, and personal days, as well as an enjoyable and dynamic company culture. We believe in providing training and professional development opportunities to help our employees grow and succeed. AVI-SPL reserves the right to modify work hours and locations as needed, which may involve travel to different locations to support our clients.,