309 Autosys Jobs - Page 3

Direct Responsibilities Candidate must work as level 1/2 support analyst to bring technical and product issues to resolve. Responsible for monitoring production environment and act proactively to prevent performance issues or application crash. Responsible for resolving support issue by using his functional/ technical expertise and flexible enough to look for solutions that may be out of the box. Handling ITIL Methodologies like Change, Incident, Problem, and Service Management Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined. Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work Responsible for UAT/PROD deployment & validation, Analyzing/documenting problems, recommending solutions, & initiating corrective action Plan and implement application releases, load tests and configuration changes. Customize production tools (monitoring, batch scheduling, backups etc. Contributing Responsibilities Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required. Participate to DRP activities Should have good experience knowledge on L1/L2 Functional Support Eager to learn Banking Domain Knowledge (Corporate & Investment) Technical & Behavioral Competencies Technical:- Must have technologies (Hands on experience) PRIMARY SKILLS BPM Tools None Databases Knowledge on Sybase IQ/Sybase ASE and SQL server UNIX Knowledge on Linux/Unix systems Knowledge on Windows Mounts/NFS ITIL Good Understanding of ITIL framework, especially on Incident, Request, Problem and Change management. Should have worked in ITIL process and best practices. Middleware Knowledge on Apache, Kubernetes, Kafka, MQ series, Consul, Signal Deployment Process Scripting Scripting (Ansible, Python, Shell, SQL ...) and development skills for administration. DEVOPS Tools Knowledge on Jenkins, Ansible Tower, bitbucket

The Applications Development Intermediate Programmer Analyst position is an intermediate level role where you will be responsible for contributing to the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. Your main objective will be to assist in applications systems analysis and programming activities. Based in India, you will report directly to the team lead. Your primary responsibilities will include developing projects based on detailed business requirements, working through solutions, managing execution and rollout of solutions within a consistent global platform, and creating T SQL queries, stored procedures, functions, and triggers using SQL Server 2014 and 2017. You will also need to have an understanding of basic data warehousing concepts and design/develop SSIS packages to pull data from various source systems and load to target tables. Additionally, you may be required to develop Dashboards and Reports using SSRS and work on BAU JIRAs and L3 support related activities. As an Applications Development Intermediate Programmer Analyst, you will need to provide detailed analysis and documentation of processes and flows, consult with users, clients, and other technology groups on issues, recommend programming solutions, and analyze applications to identify vulnerabilities and security issues. You should be able to operate with a limited level of direct supervision, exercise independence of judgment and autonomy, and appropriately assess risks when making business decisions. To qualify for this role, you should have 4-8 years of overall IT experience with at least 2 years in the Financial Services industry. Strong understanding of Microsoft SQL Server, SSIS, SSRS, and Autosys is required. Experience in any ETL tool, preferably SSIS, and some knowledge of Python can be beneficial. Other desired qualifications include highly motivated, strong analytical and problem-solving skills, good knowledge of database fundamentals, experience with reporting and job scheduling tools, and familiarity with the Finance Industry and Software Development Life Cycle. Education requirement for this position is a Bachelor's degree or equivalent experience. Please note that this job description provides a high-level overview of the work performed, and other job-related duties may be assigned as required.,

Overview We are looking for Associate analyst Role in our team. Person should have 3-5 Yrs of hands on experience on IDMC Informatica cloud Data integration. Person should have 3-5 Yrs of experience on SQL worked with DB's like oracle, SQL Server, mysql Person should have 1-2 Yrs of experience on unix shell scripting. Person should have knowledge on scheduling tools like Control M and Autosys. Should have good communication skills and should understand requirements and articulate them in implementations Person should have end to end project implementation knowledge. Should have worked on atleast 2 projects end to end. Person should have knowledge on testing, UAT and TCO activities. Responsibilities Work independently with business stakeholders to gather and understand integration requirements, with minimal or no support from technical leads. Take full ownership and drive projects from initiation to successful completion. Demonstrate strong communication skills to effectively collaborate with business and technical teams. Be responsible for end-to-end implementation of projects using the Informatica Cloud Data Integration tool. Analyze requirements and develop appropriate SQL queries or Unix shell scripts as needed. Prepare comprehensive test case documents, submit detailed test reports, and support the business during SIT, UAT, and TCO phases. Design mappings, mapping tasks, and taskflows in line with project requirements, with a solid understanding of applicable transformations. Identify and resolve performance issues by tuning underperforming jobs. Qualifications 35 years of hands-on experience with Informatica Cloud Data Integration (IDMC). 35 years of experience writing and optimizing SQL queries in Oracle, SQL Server, and MySQL environments. 12 years of experience in Unix shell scripting. Familiarity with job scheduling tools such as Control-M and AutoSys. Strong communication skills with the ability to understand and articulate business requirements. Experience in at least two end-to-end project implementations. Solid understanding of testing phases, including SIT, UAT, and TCO.

Job Title:Project Lead Autosys Code ConversionExperience8-10 YearsLocation:Hyderabad Responsibilities: Lead the Autosys-to-Slang code conversion initiative. Manage L1 support teams working on conversion tasks Work with architects and SMEs to ensure accurate migration. Define best practices for conversion, testing, and implementation. Ensure project timelines, quality, and risk management. Act as a liaison between technical teams and business stakeholders. Requirements: 8-10 years of experience in Autosys/Control-M scheduling. Experience leading teams in scheduling support and migrations. Hands-on experience with scripting and batch processing. Strong leadership and problem-solving skills. Financial services experience preferred.

Job Title:Project Lead - AutosysExperience8-10 YearsLocation:Hyderabad, Indian (Work from Office) : Responsibilities: Lead the Autosys-to-Slang code conversion initiative. Manage L1 support teams working on conversion tasks. Work with architects and SMEs to ensure accurate migration. Define best practices for conversion, testing, and implementation. Ensure project timelines, quality, and risk management. Act as a liaison between technical teams and business stakeholders. Requirements: 8-10 years of experience in Autosys/Control-M scheduling. Experience leading teams in scheduling support and migrations. Hands-on experience with scripting and batch processing. Strong leadership and problem-solving skills. Financial services experience preferred.

Job Title:L1 Support Engineer - AutosysExperience2-5 YearsLocation:Hyderabad, Indian (Work from Office) : Responsibilities: Provide L1 support for Autosys job scheduling and batch processing. Monitor and troubleshoot Autosys job failures, escalating as needed. Collaborate with application teams to resolve scheduling issues. Perform routine health checks and maintenance of Autosys environments. Ensure timely execution of scheduled jobs and minimize downtime. Adhere to ITIL-based incident, problem, and change management processes. Requirements: 2-5 years of experience in Autosys job scheduling support. Preferably worked in banking or financial services. Strong analytical and troubleshooting skills. Willing to work in shifts and office-based setup. Good communication and coordination skills.

Job Title:Autosys Senior Specialists (SMEs/Architects) Code ConversionExperience10-15 YearsLocation:Hyderabad : Responsibilities: Design and oversee the Autosys .JLL to Slang conversion strategy. Provide architectural guidance and best practices for migration. Automate and optimize batch job scheduling in the new environment. Work with developers to troubleshoot and resolve conversion challenges. Lead performance optimization and integration efforts. Train and mentor teams on new scheduling frameworks. Requirements: 10+ years of Autosys experience, with expertise in architecture and automation. Hands-on experience with job scheduling conversions and scripting. Strong knowledge of Autosys job definitions, dependencies, and workflows. Prior experience with large-scale migration projects. Excellent leadership, communication, and problem-solving skills.

Java 8, Microservices, Multi-Threading, Spring Boot, Hibernate Good to know: SQL, Jenkins, OpenShift, Autosys Good Knowledge on the Agile Methodology Certifications (Preferred):Java8 and above Mandatory Competencies Programming Language - Java - Core Java (java 8+) Programming Language - Java - Hibernate DevOps/Configuration Mgmt - DevOps/Configuration Mgmt - Jenkins Beh - Communication and collaboration Architecture - Architectural Patterns - Microservices Programming Language - Java - Spring Framework Programming Language - Java - Java Multithreading Database - Database Programming - SQL Agile - Agile - SCRUM

Java 8, Microservices,Angular, Multi-Threading, Spring Boot, Spring Batch, Hibernate Good to know: SQL, Jenkins, OpenShift, Autosys Good Knowledge on the Agile Methodology Mandatory Competencies Programming Language - Java - Spring Framework Programming Language - Java - Hibernate Beh - Communication and collaboration Programming Language - Java Full Stack - Angular Components and Design Patterns Architecture - Architectural Patterns - Microservices Programming Language - Java - Java Multithreading Middleware - Java Middleware - Springboot

Oracle PL/SQL Developer Strong programming skills in writing jobs, stored procedures, triggers, understanding of data modelling Performance tuning & Autosys job configurations Good Knowledge on the Agile Methodology Certifications (Preferred):Oracle Data Base SQL Certified Associate Mandatory Competencies Agile - Agile Beh - Communication and collaboration Database - Database Programming - PL/SQL ETL - ETL - Ab Initio Database - Database Programming - SQL Agile - Agile - SCRUM

Java 8, Microservices, Multi-Threading, Spring Boot, Spring Batch, Hibernate Good to know: SQL, Jenkins, OpenShift, Autosys Good Knowledge on the Agile Methodology Mandatory Competencies Programming Language - Java - Core Java (java 8+) Programming Language - Java - Hibernate Fundamental Technical Skills - Multithreading Beh - Communication and collaboration

Java 8, Microservices, Multi-Threading, Spring Boot, Hibernate Basic understanding of Angular 8 and above Good to know: SQL, Jenkins, OpenShift, Autosys Good Knowledge on the Agile Methodology Certifications (Preferred):Java8 and above Mandatory Competencies Programming Language - Java - Core Java (java 8+) Programming Language - Java - Hibernate Java Fullstack - Angular 2+ Beh - Communication and collaboration Architecture - Architectural Patterns - Microservices Programming Language - Java - Java Multithreading Programming Language - Java - Spring Framework Programming Language - Java Full Stack - Angular Components and Design Patterns

The Applications Development Intermediate Programmer Analyst position is an intermediate level role where you will be responsible for participating in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. Your main objective will be to contribute to applications systems analysis and programming activities. Based in India, you will report directly to the team lead. Your responsibilities will include developing projects from detailed business requirements, working through solutions, managing execution and rollout of these solutions within a consistent global platform. You will also create T SQL queries/stored Procedures/Functions/Triggers using SQL Server 2014 and 2017, understand basic data warehousing concepts, and design/develop SSIS packages to pull data from various source systems and load to target tables. Additionally, you may be required to develop Dashboards and Reports using SSRS and work on BAU JIRAs. Providing detailed analysis and documentation of processes and flows when necessary is also part of the role. You will consult with users, clients, and other technology groups on issues, recommend programming solutions, install and support customer exposure systems. Analyzing applications to identify vulnerabilities and security issues, as well as conducting testing and debugging are crucial responsibilities. The role requires the ability to operate with a limited level of direct supervision, exercising independence of judgment and autonomy. Qualifications: - 4-8 years of overall IT experience with 2+ years in Financial Services industry - Strong understanding of Microsoft SQL Server, SSIS, SSRS, Autosys - 2+ years experience in any ETL tool, preferably SSIS - Some knowledge of Python can be a differentiator - Highly motivated, ability to multitask and work under pressure - Strong analytical and problem-solving skills - Good to have: Talend, Github Knowledge - Strong knowledge of database fundamentals and advanced concepts, ability to write efficient SQL - Experience with a reporting tool (e.g., SSRS, QlikView) is a plus - Experience with a job scheduling tool (e.g., Autosys) - Experience in Finance Industry is desired - Experience with all phases of Software Development Life Cycle Education: - Bachelors degree/University degree or equivalent experience This job description gives a comprehensive overview of the types of work performed. Other job-related duties may be assigned as required.,

Java 8, Microservices, Multi-Threading, Spring Boot, Hibernate Good to know: SQL, Jenkins, OpenShift, Autosys Good Knowledge on the Agile Methodology Certifications (Preferred):Java8 and above Mandatory Competencies Programming Language - Java - Core Java (java 8+) Programming Language - Java - Hibernate DevOps/Configuration Mgmt - DevOps/Configuration Mgmt - Jenkins Beh - Communication and collaboration Agile - Agile - SCRUM Architecture - Architectural Patterns - Microservices Database - Database Programming - SQL Programming Language - Java - Java Multithreading Programming Language - Java - Spring Framework

Java 8, Microservices, Multi-Threading, Spring Boot, Hibernate Basic understanding of Angular 8 and above Good to know: SQL, Jenkins, OpenShift, Autosys Good Knowledge on the Agile Methodology Certifications (Preferred):Java8 and above Mandatory Competencies Programming Language - Java - Core Java (java 8+) Beh - Communication and collaboration Architecture - Architectural Patterns - Microservices Programming Language - Java - Java Multithreading Programming Language - Java - Spring Framework Programming Language - Java - Hibernate Programming Language - Java Full Stack - Angular Components and Design Patterns

Java 8, Microservices,Angular, Multi-Threading, Spring Boot, Spring Batch, Hibernate Good to know: SQL, Jenkins, OpenShift, Autosys Good Knowledge on the Agile Methodology Mandatory Competencies Programming Language - Java - Spring Framework Programming Language - Java - Hibernate Beh - Communication and collaboration Programming Language - Java Full Stack - Angular Components and Design Patterns Architecture - Architectural Patterns - Microservices Programming Language - Java - Java Multithreading Middleware - Java Middleware - Springboot

DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The impact you will have in this role : The Enterprise Intelligence Lead will be responsible for building data pipelines using their deep knowledge of Talend, SQL and Data Analysis on the bespoke Snowflake data warehouse for Enterprise Intelligence and will be responsible for managing a growing team of consultants and employees and running a development and production support teams for the Enterprise Intelligence team for DTCC Your Primary Responsibilities : Working on and leading engineering and development focused projects from start to finish with minimal supervision Providing technical and operational support for our customer base as well as other technical areas within the company that utilize Claw Risk management functions such as reconciliation of vulnerabilities, security baselines as well as other risk and audit related objectives Ensuring incident, problem and change tickets are addressed in a timely fashion, as well as escalating technical and managerial issues Following DTCCs ITIL process for incident, change and problem resolution Manage delivery and production support teams Drive delivery independently and autonomously within team and vendor teams Liaise with onshore peers to drive seamless quality of service to stakeholders Conduct working sessions with users and SMEs to align reporting and reduce use of offline spreadsheets and potentially stale data sources Provide technical leadership for projects Work closely with other project managers and scrum masters to create and update project plans Work closely with peers to improve workflow processes & communication Qualifications: 8+ years of related experience Bachelor's degree (preferred) or equivalent experience Talents Needed for Success: Minimum of 12 years of related experience Minimum of 8 years of experience in managing data warehousing, SQL, Snowflake. Minimum of 5 years of experience in People management & Team Leadership Ability to manage distributed teams with an employee/vendor mix Strong understanding of snowflake schemas and data integration methods and tools Strong knowledge on managing data warehouses in a production environment. This includes all phases of lifecycle management: planning, design, deployment, upkeep and retirement Ability to meet deadlines, goals and objectives Ability to facilitate educational and working sessions with stakeholders and users Self-starter, continually striving to improve the teams service offerings and ones own skillset Must have a problem-solving and innovative mindset to meet a wide variety of challenges Willingness and ability to learn all aspects of our operating model as well as new tools Developed competencies around essential project management, communication (oral, written) and personal effectiveness Good SQL skills and good knowledge of relational databases, specifically, Snowflake Ability to manage agile development cycles within the DTCC SDLC (SDP) methodology Good knowledge of the technical components of Claw (i.e. Snowflake, Talend, PowerBI, PowerShell, Autosys)

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cisco Workload Automation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot problems, ensuring system reliability, and implementing solutions that enhance operational efficiency. You will engage in continuous learning to stay updated with the latest technologies and methodologies, contributing to a culture of innovation and excellence within the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cisco Workload Automation.- Strong understanding of application support processes and methodologies.- Experience with troubleshooting and resolving application issues.- Familiarity with scripting languages to automate tasks and improve efficiency.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 3 years of experience in Cisco Workload Automation.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Java+Spark Primary skill - ApacheSpark Secondary skill -Java Strong knowledge in Apache Sparkframework CoreSpark,SparkData Frames,Sparkstreaming Hands-on experience in any one of the programming languages (Java) Good understanding of distributed programming concepts. Experience in optimizingSparkDAG, and Hive queries on Tez Experience using tools like Git, Autosys, Bitbucket, Jira Ability to apply DWH principles within Hadoop environment and NoSQL databases. Mandatory Skills: Apache Spark.: Experience: 5-8 Years.

IT Environment Management Support Overall experience > 5 years Exposure in support projects Good communication skills Scope of work Triage and resolve the issues escalated by monitoring teamCommunicate with the App Development team Work with Application development team and other teams on issue resolutionsProactively communicate in case of any issues Technology: Unix shell scripting/ Linux (Mandatory) Devops (CI/CD) (Mandatory) SQL (Mandatory) Autosys/scheduler (Good to have ) Servicenow as Ticketing tool (Good to have) Java (good to have) Mandatory Skills: IT Environment Management Support. Experience: 3-5 Years.

Must-Have Skills: Active Batch (or equivalent tools like Control-M / AutoSys) Strong command over SQL Server – including complex querying, troubleshooting & performance tuning Hands-on experience with Shell scripting Worked in international market.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Key skills Azure Data Factory (primary) , Azure Data bricks Spark (PySpark, SQL) Must-have skills Cloud certified in one of these categories Azure Data Engineer Azure Data Factory , Azure Data bricks Spark (PySpark or scala), SQL, DATA Ingestion, Curation Semantic Modelling/ Optimization of data model to work within Rahona Experience in Azure ingestion from on-prem source, e.g. mainframe, SQL server, Oracle. Experience in Sqoop / Hadoop Microsoft Excel (for metadata files with requirements for ingestion) Any other certificate in Azure/AWS/GCP and data engineering hands-on experience in cloud Strong Programming skills with at least one of Python, Scala or Java Strong SQL skills ( T-SQL or PL-SQL) Data files movement via mailbox Source-code versioning/promotion tools, e.g. Git/Jenkins Orchestration tools, e.g. Autosys, Oozie Source-code versioning with Git Nice-to-have skills Experience working with mainframe files Experience in Agile environment, JIRA/Confluence tool Key skills Azure Data Factory (primary) , Azure Data bricks Spark (PySpark, SQL) Experience - 5 to 10 Years Must-have skills Cloud certified in one of these categories Azure Data Engineer Azure Data Factory , Azure Data bricks Spark (PySpark or scala), SQL, DATA Ingestion, Curation Semantic Modelling/ Optimization of data model to work within Rahona Experience in Azure ingestion from on-prem source, e.g. mainframe, SQL server, Oracle. Experience in Sqoop / Hadoop Microsoft Excel (for metadata files with requirements for ingestion) Any other certificate in Azure/AWS/GCP and data engineering hands-on experience in cloud Strong Programming skills with at least one of Python, Scala or Java Strong SQL skills ( T-SQL or PL-SQL) Data files movement via mailbox Source-code versioning/promotion tools, e.g. Git/Jenkins Orchestration tools, e.g. Autosys, Oozie Source-code versioning with Git. Nice-to-have skills Experience working with mainframe files Experience in Agile environment, JIRA/Confluence to

Are you passionate about bringing systems to life Do you excel in problem-solving and finding innovative solutions Are you eager to take the lead in enhancing digital client onboarding processes through technology to drive revenue, profitability, and NPS for the firm We are seeking a Senior Java Engineer to join our team and contribute to the development and delivery of an enterprise digital Client due diligence platform, which includes Initial Due Diligence (KYC/AML) and Periodic due diligence (PKR) platforms. Your primary responsibilities will include: - Designing, developing, implementing, and managing technology platforms within the client onboarding/lifecycle management domains - Utilizing a wide range of full-stack development, security, reliability, and integration technologies on the Azure platform to ensure the delivery of a robust and scalable platform - Integrating with various systems such as advisory workstations, client due-diligence systems, case management systems, data/document management, and workflow management to provide a seamless experience for clients and advisors - Managing the technical roadmap of the platform to continuously evaluate and onboard modern capabilities that deliver business value - Establishing and nurturing partnerships with cross-functional teams, including banking and wealth management businesses, risk/regulatory/compliance, records management, cloud infrastructure, security, and architecture office to align the platform with the firm's requirements As part of your role, you will be responsible for platforms and projects related to Periodic KYC Reviews, working in Pune, India, and collaborating with team members across the US, Poland, and India. Key Requirements: - 8+ years of experience in Java/J2EE, React JS, Kafka, REST APIs, microservices, and event-driven architecture - Strong hands-on expertise in designing, developing, and delivering large, scalable, and distributed systems - Familiarity with application frameworks like Spring Boot & Micronaut - Good understanding of cloud technologies, particularly Docker, Kubernetes, and other cloud-native services, preferably in Microsoft Azure - Knowledge of Azure Data Factory (ADF), Azure Data Lake (ADLS), and Databricks is a plus - Proficiency in SQL and data analysis, with experience in NoSQL databases like CosmosDB or MongoDB being advantageous - Solid UNIX/Linux experience and scripting skills, including scheduling/automation tools like AutoSys or TWS - Excellent communication skills, a team player, and experience working in Agile development processes - Strong problem-solving and debugging skills, with the ability to lead a team across geographies and manage a business-critical platform - Familiarity with the finance industry and service provider culture Join us at UBS, the world's largest global wealth manager, and be part of a diverse, inclusive, and dynamic team that values collaboration and innovation. If you are ready to make an impact and be part of #teamUBS, apply now and explore opportunities for professional growth and development.,

As a Service Management Analyst at Deutsche Bank, you will be responsible for providing 2nd Level Application Support for business applications used in branches, by mobile sales, or via the internet in the Private Bank Germany Service Operations department based in Pune, India. Your role will focus on maintaining the stability of applications through Incident Management and Problem Management processes. Your expertise in application knowledge and understanding of business processes will be crucial assets in ensuring effective services are provided. Your main responsibilities will include monitoring and tracking activities, analyzing and resolving issues, preparing reports and meetings, and ensuring compliance with relevant processes. You will participate in regular meetings with stakeholders, track progress, provide regular reporting, and contribute to Service Management related audits. Additionally, you will be required to have a strong hands-on knowledge of production monitoring tools, drive automation, possess excellent soft skills as a team player, and be well-versed in ITIL processes. As part of Deutsche Bank's flexible scheme, you will enjoy benefits such as a best-in-class leave policy, gender-neutral parental leaves, reimbursement under childcare assistance benefit, sponsorship for industry-relevant certifications, Employee Assistance Program, comprehensive insurance coverage, and complementary health screening. To excel in your role, you should hold a Bachelor's degree in IT or Computer Science-related discipline, along with ITIL V4 foundation certification. Training, development, coaching, and support will be provided to help you progress in your career. The culture at Deutsche Bank promotes continuous learning, collaboration, and empowerment for all employees to excel together. If you are ready to work in Germany shifts, have a passion for providing optimum service levels, and are adept at incident management and problem resolution, Deutsche Bank offers an opportunity for you to contribute to a positive, fair, and inclusive work environment. Visit the Deutsche Bank website for more information on our company and teams. Join us in striving for excellence and celebrating success together as part of the Deutsche Bank Group.,

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Performance Engineering for SAP. Experience: 5-8 Years.