4.0 - 7.0 years

30 - 40 Lacs

mysuru, bengaluru

Work from Office

Location - Bengaluru,Mysuru,Remote Department: Solution Delivery About the Role We are seeking a skilled AI CX Automation Engineer to design, build, and optimize AI-driven workflows for customer support automation. This role will be responsible for enabling end-to-end L1 support automation using Freshworks AI (Freddy AI) and other conversational AI platforms. The ideal candidate will have strong technical expertise in conversational AI, workflow automation, and system integrations, working closely with Knowledge Managers and Customer Support teams to maximize case deflection and resolution efficiency. Key Responsibilities AI Workflow Design: Build, configure, and optimize conversational AI w...

Posted 6 hours ago

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