What can you expect? AMS is looking to hire an individual to support the design, implementation, and ongoing support of the platform. What is in it for you? Holidays (As Per the location) Medical & Insurance benefits (As Per the location) Shared Transport (Provided the address falls in service zone) Hybrid way of working Diversify your experience and learn new skills Opportunity to work with stakeholders globally to learn and grow We will count on you to: Support the design, implementation, and ongoing support of the platform. Be responsible for maintenance, configuration and troubleshooting of the FinancialForce (Certinia) modules, end user work request, incident tickets, process changes, and regular system maintenance. Maintain and administer user access, security settings, application configuration, maintenance, and improvement of our FinancialForce (Certinia) tool. Work with the various Business segments and technology teams to develop and implement new business processes within FinancialForce (Certinia). Customize FinancialForce (Certinia) to fit business needs, with the ability to create custom objects, fields, and formulas. Actively identify and implement process improvements within the FinancialForce (Certinia) platform. Keep abreast of new FinancialForce (Certinia) features and functionality, providing recommendations for process improvements. Provide training, documentation, and assistance to users on the FinancialForce (Certinia) functionality. Ensure system integrity and security, manage user roles and profiles, and perform regular system audits. Upgrade and configure FinancialForce (Certinia) for optimal performance and integrations. Creating and maintaining reports and dashboards customizations. What you need to have: Bachelor's degree required - Computer Science, Computer Information Systems, other majors to be considered on an individual basis. Salesforce Admin and Platform App Builder Certifications required. Ability to apply best business practices for Salesforce/FinancialForce configuration changes. Experience working independently and collaboratively as part of a team. 3-5 years of direct experience in administration including user management, security protocols, data management, and the creation of roles, profiles, permission sets, data loading tools. Strong proficiency in configuration setup. Hands on experience in customizing Salesforce to meet specific business objectives, automating processes using tools like Flow, Lightning App Builder. Adept at resolving issues and thoroughly documenting necessary requirements. Strong problem-solving skills with the ability to provide optimal solutions. Excellent verbal and written communication skills. What makes you stand out? Certinia Certification Experience working in Agile methodology, applying Agile principles and practices. SQL scripting or similar scripting capabilities. Experience debugging Flows Prioritizing user satisfaction by understanding their needs, providing solutions that enhance their experience, and offering ongoing support. Ability to analyze data and business processes to provide insights and recommendations for improvement.
