5.0 - 9.0 years

0 Lacs

maharashtra

On-site

As a team lead at Lenovo, you will be responsible for supervising and guiding a team of technicians who handle network operations, data center activities, and end-user device support. Your primary focus will be on ensuring that all team members are well-trained on processes, technical tasks, and customer service expectations. Your role will involve supporting engineers in day-to-day business as usual (BAU) operations on data centers and networks, as well as monitoring and reporting on performance. You will also be responsible for managing customer service and escalations, assisting team members with network and data center operations, and handling issues as they arise. To excel in this role, you must possess a strong technical background in PC, data center, and network fundamentals. You should be self-motivated, detail-oriented, and organized, with a professional and enthusiastic approach to teamwork. The ability to remain calm under pressure, form networks with staff at all levels, and influence effectively is crucial. Your responsibilities will also include customer handling, updating and closing tickets in the ticketing tool, operating onsite across various locations in India, and mentoring team members by sharing knowledge and providing guidance. You should exhibit punctuality, follow instructions diligently, and take responsibility for your actions. Additionally, you will need excellent organizational, interpersonal, and presentation skills, along with the ability to prioritize workloads and thrive in a time-sensitive environment. Your flexibility, adaptability, and work ethic will play a key role in your success in this role. Moreover, you will be expected to ensure resource availability through effective workforce management, create work plans, and provide suggestions to higher management for streamlining operations and automating processes. Lenovo follows strict recruitment processes, including role alignment, employment terms discussions, final selection and offer approvals, and internal system transactions recording. Interviews may be conducted via audio, video, or in-person, and you will always meet with an official Lenovo representative. To verify job offers, please refer to the official Lenovo careers page or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud, and report any suspicious activity to local authorities.,

Posted 1 week ago

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