2 Autodesk Solutions Jobs

The Customer Success Manager plays a pivotal role in driving the success of our selected customers - some of our largest customers in the Manufacturing industry in India - by overseeing how they are onboarded with Autodesk solutions, use them effectively, and expand their impact to achieve business outcomes. You will manage your own portfolio of customers, primarily in the manufacturing industry, working directly with them to co-create and execute a tailored Customer Success Plan that ensures they derive measurable business value from their partnership with Autodesk and our Channel Partners. Additionally, you will leverage data-driven insights to trigger proactive outreach, addressing potential risks such as low product usage or customer churn, ensuring long-term success and retention. You will collaborate within an ecosystem that includes the Sales teams, Technical Sales teams, Autodesk Channel Partners, Technical Support, and Client Services to ensure the success of an assigned set of accounts. Your responsibilities will include co-creating and executing a tailored Customer Success Plan with major customers, aligning on their mission-critical priorities, key initiatives, and adoption plans for Autodesk solutions while driving specific actions to ensure success - aimed at helping customers achieve their desired business outcomes. You will be the owner and orchestrator of Customer Success planning and execution, holding customers, Autodesk teams, and Channel Partners accountable for various actions. As a Customer Success Manager, you will co-document the tangible business value each customer is achieving through Autodesk solutions, capturing these as value stories to demonstrate measurable outcomes and success. You will assist customers by providing guidance and resources to support onboarding new solutions, identifying and assisting at-risk customers with low product adoption to help them fully utilize the products and services they've invested in, reducing churn risk. Partnering with Sales teams, Technical Sales teams, Autodesk Channel Partners, Technical Support, Client Services, and others to drive customer success motions will also be part of your role. You will participate in regular Account Planning processes with Sales and Technical Sales teams, identifying targeted accounts to drive success planning activities, engagement strategies, and establish business outcome alignment. Monitoring customer usage data and other health indicators and translating these into strategies for success in collaboration with Reseller Partners and internal Sales teams will be crucial. Engaging confidently with all levels and personas within customer organizations, including contract management, IT administration, end-users, user management, and customer leadership/decision-makers, will also be essential throughout the lifecycle. Minimum Qualifications: - Up to 5 years of Customer Success, Technical/Implementation Consulting, Customer Support, Sales, Technical Sales, Renewal and/or any other customer-facing experience - Demonstrated ability to lead, discover, and uncover the customer's business challenges - Experience working for or working with large India-based corporations with complex structures - Excellent executive and business-level communication skills - Customer Empathy & customer-first mindset - Ability to prioritize multiple complex tasks - Collaboration and coordination across multiple internal and external stakeholders Preferred Qualifications: - Manufacturing industry experience or Manufacturing industry digital solutions Sales and Customer Success experience highly preferred Autodesk offers a flexible working environment, with this role based in Bangalore, India. About Autodesk: Autodesk is a company where amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made but what can be made. Our culture at Autodesk guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future Join us!,

This is a full-time individual contributor role, reporting to the Technical Sales Manager in Mumbai, India, requiring travel for customer engagements and Autodesk events up to 50% of the time. As a Technical Solutions Executive, you will collaborate with Sales Executives to drive incremental Annual Recurring Revenue (ARR) by providing impactful technical solutions that deliver measurable outcomes. Your responsibilities will include developing Account Plans, building Customer Relationships, leading Technical Discovery and Value Engineering, securing Customer Closure, collaborating across teams, managing the Sales Pipeline, and engaging with customers. You will need a degree in Engineering, Construction Management, or a related field along with at least 10 years of experience in the AEC industry. Proficiency in Autodesk solutions like Revit, Civil3D, and Autodesk Construction Cloud, as well as an understanding of BIM processes and AEC industry workflows, is essential. Prior experience in customer-facing presales or Technical Sales Specialist roles will be advantageous. As the ideal candidate, you should excel in communicating product benefits, managing multiple programs, developing relationships with customer teams, expanding technical knowledge, and adapting to evolving needs. Your ability to solve complex problems, work independently, mentor colleagues, and network effectively with internal and external personnel will be crucial. You must also demonstrate a comprehensive knowledge of company products and services and operate with minimal instruction on day-to-day tasks. Autodesk offers a competitive compensation package based on experience and location, which includes base salaries, discretionary cash bonuses, commissions, stock grants, and comprehensive benefits. Sales careers at Autodesk provide opportunities to build relationships with customers and contribute to a sustainable future. Autodesk values diversity, belonging, and equity in the workplace to ensure all employees thrive. If you are a current contractor or consultant with Autodesk, please search for open jobs and apply internally.,