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Help Desk Agent (Freshers) Straive

0.0 years

0 Lacs

noida

Work from Office

Summary: This role provides critical support to authors, editors, and other stakeholders by responding to inquiries and escalating complex issues. The ideal candidate will possess strong communication and problem-solving skills, and a commitment to providing high-quality service. Responsibilities: 1. Respond to a wide range of inquiries from authors and other stakeholders, utilizing standard operating procedures (SOPs) and internal knowledge bases. 2. Escalate complex or non-standard inquiries to the appropriate team or individual. 3. Maintain accurate records of all interactions and inquiries. 4. Provide timely and helpful responses to inquiries, ensuring a positive user experience. 5. Assi...

Posted 1 day ago

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