384 Australian Process Jobs - Page 2

Role & responsibilities Handle customer interactions daily with 0 availability time. Ensure SLAs are met consistently at individual and team level. Meet and exceed all performance thresholds. Focus on Key performance Indicator Ability to adapt to new KPI revisions basis business demand. Implement feedback and corrective actions to avoid repeat instances Excellent Communication Skills (Prior experience in contact center is not mandatory) Strong Team Player Strong Domain Knowledge Preferred Strong feedback implementation skills Possess Positive attitude and know to promote brand value. Ability to work in any shifts, the majority being night and midnight shifts Details Needed for Registration Process: Total year of experience: Relevant year of experience Full Name: Mail ID: Phone Number: Date of Birth: PAN Number: Current Location: Preferred Location: Current ctc: Exp ctc: Official Notice period: Any Career Gap Or Educational Gap: Graduation in Regular Or Distance: Interested can share your resume and details to deva.navayuga@gmail.com

Role & responsibilities Job title Customer Relationship Specialist (Australian Voice) Location: Chennai / Pune Working Hours: Permanent Work from Office on all days Australian Business Hours (2:30 am to 11:30 am IST) or (3:30 am to 2:30 pm IST) Holidays are followed as per Australian calendar. Job Summary: We are looking for customer care representative with excellent English communication skills and experience in B2B as well as B2C international customer service domain. This position involves effective coordination with Australian customer/stakeholders and fiber order management. Skills Capabilities: Strong Communication skills including experience handling international Customer calls and effective written communication. Strong problem-solving abilities with a customer-first mindset. Roles & Responsibility: Communication: Serve as the single point of contact for issue resolution and Customer communication via calls and mails throughout the order delivery lifecycle. Do accurate feasibility checks and product selection using client tools, ensuring strict adherence to client standards and guidelines throughout the qualification process. Responsibilities include Order and contract creation , follow up and maintaining end-to-end visibility of order status. Proactively manage internal and external stakeholder engagement (including end customers, Field teams, design teams and building authorities), ensuring clear, concise, and timely communication. Ensure 100% Quality and KPI compliance for all deliverables. Generate daily dashboards on order status and update customers as per the agreed process. Tools & Systems Knowledge (Optional): Salesforce, Google Map, PNI Spatial net Educational Qualification & Experience: Minimum of 1+ years of experience in International Call center operations (Australian English). Order Management knowledge is preferrable. Preferred candidate profile

UG/GRADUATE FRESHER AND EXPERIENCED CAN APPLY EXCELLENT COMMUNICATION SKILLS REQUIRED 5 DAYS WORKING 2 DAYS OFF LOC: MANYATHA TECHPARK SALARY UPTO 7 LPA IMMEDIATE JOINING CALL/WHATSAPP Shilpa-9513335268 mail ur resume to- hr@izeemanpower.com

Openings for international call center, voice process, customer care, inbound process, voice support, grads and UG, fresher or exprience salalry:- 6.5 ctc and incentives. Kabishka-8951184961

Educational Consulting and Career Counseling skills Student Counseling and Communication skills Experience in the education industry Ability to analyze student strengths, weaknesses, and interests Knowledge of university programs and visa procedures Health insurance Provident fund Annual bonus

Role: International Sales Handle international sales processes including outbound calls and email correspondence Engage with global clients through calls, chat, and email with a professional approach Experience in generation of leads

1 Years+ Exp. in International Voice Process (Required) Graduate Budget - Upto 5.50 LPA 5 Days/Rotational Shifts/Cabs (Excellent Communications Skills required) Please Call - 9999869475

Min 1 years exp in UK Travel sales. voice process flights booking || Meta Calls salary up to 75k rotational shifts Rotational Off call Ramya 08864946771 Required Candidate profile Excellent communication skills no freshers only uk travel process exp immediate joiners only Ramya - 8864946771 Perks and benefits unlimited incentives

Direct Walk-In interview opportunity TCS Bangalore on Saturday, 28th June, 2025 Note: Candidates with relevant experience in Mortgage Servicing can directly attend Walk-in interview. Please go through Norms and Eligibility criteria. Job Role: Process Associate / Senior Process Associate Process: Mortgage Servicing Walk in Drive Date: Saturday, 28th June 2025 Location: Tata Consultancy Services Ltd, Think Campus, Electronic City Phase 2, Bengaluru - 560100 Timing: 09:00 AM 12:00 PM Candidate to Carry: Original Photo ID Proof (PAN / Aadhar), All education /employment documents, Updated CV. Job Requirement: Excellent communication skills Candidates should be ok with Australian shift timings (Shift will start from 01:30 AM or 02:30 AM) Candidate should have at least 2+ years of experience in Mortgage Servicing OR Mortgage Fulfilment OR Mortgage Origination OR Mortgage Default Strong understanding of Mortgage Products, Loan Processes and Financial Regulations in Australia Candidates with Immediate to 45 days notice period will be preferred Candidates should have relevant experience in mentioned roles Minimum 15 years of regular, full-time education (10+2+3) Must have all educational & employment documents Mode of salary credit should have been from bank from all the previous employers (No cash in hand) PFB the norms to be followed during the Interview process. We will not hold responsible for any loss of original certificates viz, (X / XII / Graduation, PG, any other certificates etc.). It is the sole responsibility of the candidates. Two/four-wheelers can be parked in the parking area. Candidates must wait in the lounge. Water dispensers are available. Rest rooms are located near the wash area of cafeteria. TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If at all you notice the above, please bring it to our attention immediately". *** Kindly share this information with your friends and bring them along with you ****

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING MNCs Candidates residing in Pune and Bangalore may apply for the same & outstation candidates need to relocate to Pune/Bengaluru . NOTE:- NEED IMMEDIATE JOINERS ONLY NEED EXCELLENT ENGLISH COMMUNICATION ANY ENGLISH COMMUNICATION COURSE FOR FRESHER'S WOULD BE PREFFERED FOR EXPERIENCED CANDIDATES NEED INTERNATIONAL EXPERIENCE ONLY Job Description Location :- Hinjewadi Phase - 2, Electronic City Process -- INTERNATIONAL Customer Support Voice Eligibility:- Graduates Freshers and Exp both can apply Salary :- Rs 4.5 LPA to 6.50 LPA Working Days : -5 days working with Cab facility . ## FRESHERS ELIGIBLE -- SALARY -- Rs 2.77 to 3 LPA ROLES AND RESPONSIBILITIES Customer Interaction : Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution : Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Quality Assurance Compliance : Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Performance Metrics : Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations : Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building : Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WhatsApp with resume and profile interested & location . Yagvanshi -- 9821182648 Vanshika- 9628373762 Areesha- 9628373763 Divya -- 9821182650 Laiba --9654201996 Siya -- 7565006262 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Role & responsibilities Role :- Senior Associate 5 Days working || 2 off Both side cabs Location :- Noida & Gurgaon Salary upto 5 Lpa + Free meals +Night shift allowance upto 12k If More info call or whatsApp HR Aditi @ 9582050101

SUMMARY Opening for International Customer support voice role in a top leading MNC Pune!!! About The Client- Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services. Job Description - Graduate, Undergraduate with min 6 months and above exp can apply Work Timing - Night shift Mode - Work From Office Job Location - Pune Eligibility - Excellent in English Communication is must. Nature - Contract 4-6 months (While this is a Contract role, the possibility of On-boarding on Client payroll may happen in case of exceptional performance and a business need at our Clients end) Requirements Need Excellent Communication skills. Good Knowledge in Customer Handling. Candidate needs to be ok with rotational shift & Night Shift. Immediate joiner would be preferred. Exp Salary- CTC 40000 upto monthly + Other. (depends on last CTC and experience) Shift - Night Shift Notice period: Immediate joiners or max 15 days notice. Qualification - Graduate/ Undergraduate with min 6 months and above exp can apply Experience: 06 months to 5 years experience in Customer Support,Technical support, BPO, International Voice process, Voice process, Inbound, KPO, Outbound process, Us Process / UK process/ Australian process etc can apply. Benefits Laptop and other assets will be provided by company P.F+ E.S.I + Others facility. Company will give both way cab facility.

Hiring for International Voice Process Requirements: - Excellent Communication in English. - Minimum of 1 year of BPO experience. - Candidates in Bangalore are only preferred!! - Immediate joiners only!!!!! Job summary: As an International Voice Process Associate, you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times. Key Responsibilities : Handle Queries from customers. Provide accurate information regarding services, billing, and technical issues. Identify and resolve customer complaints by providing timely solutions. Maintain a high level of customer satisfaction by addressing quiries promptly. Document customer interactions in the CRM system, ensuring all details are captured accurately. Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution. Work collaboratively with cross-functional teams to resolve escalated issues. Work Location: Manyata Tech Park, Bengaluru Shifts: Rotational Shift and Rotational Week off(5 days work /2 days off) Salary: Up to 6.5 to 7 LPA Immediate joiner only!!! Interested candidates can contact to - 8310391640 (HR RUSHA) or rusha@yourpitchh.com

Hiring for International Voice Process Requirements: - Excellent Communication in English. - Minimum of 1 year of BPO experience. - Candidates in Bangalore are preferred. - Immediate joiners only!!!!! Job summary: As an International Voice Process Associate, you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times. Key Responsibilities : Handle Queries from customers. Provide accurate information regarding services, billing, and technical issues. Identify and resolve customer complaints by providing timely solutions. Maintain a high level of customer satisfaction by addressing quiries promptly. Document customer interactions in the CRM system, ensuring all details are captured accurately. Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution. Work collaboratively with cross-functional teams to resolve escalated issues. Work Location: Manyata Tech Park Shifts: Day Shift (5 days work /2 days off) Salary: Up to 6.5 to 7 LPA Immediate joiner only. Interested candidates can contact to - 7019251229 (HR SHOAIB) or 6361075990 (Mayur) and 7019358982 (Jasmine)

Location: Chennai / Pune Job Summary: We are looking for customer care representative with excellent English communication skills and experience in B2B as well as B2C international customer service domain. This position involves effective coordination with Australian customer/stakeholders and fiber order management. Skills Capabilities: Strong Communication skills including experience handling international Customer calls and effective written communication. Strong problem-solving abilities with a customer-first mindset. Roles & Responsibility: Communication: Serve as the single point of contact for issue resolution and Customer communication via calls and mails throughout the order delivery lifecycle. Do accurate feasibility checks and product selection using client tools, ensuring strict adherence to client standards and guidelines throughout the qualification process. Responsibilities include Order and contract creation, follow up and maintaining end-to-end visibility of order status. Proactively manage internal and external stakeholder engagement (including end customers, Field teams, design teams and building authorities), ensuring clear, concise, and timely communication. Ensure 100% Quality and KPI compliance for all deliverables. Generate daily dashboards on order status and update customers as per the agreed process. Educational Qualification & Experience: Minimum of 1+ years of experience in International Call center operations (Australian English). Order Management knowledge is preferrable.

Company Details: The Company, ACSPL is engaged in accounting and finance related outsourcing having its presence in Australia, Canada, US and other countries across the globe. The Company provides end-to-end services related to Financial Planning, Accounting, Taxation Audit, Loan management and related services. The Company with its associates is having more than Six Years of presence; and it is a part vertical expansion of Navkar Institute which is one of the leading coaching institutes of India since last 25 years. The Company has ample infrastructure (30,000+ sq. ft.) and manpower resources. It believes in providing a stress free and conducive environment to its employees. Visit our websites for further details, https://ncscorp.com.au/ https://www.ncscorp.ca/ https://www.brokerssupport.com.au/ https://www.navkardigitalinstitute.com/ https://www.navkarinstitute.com/ JD for Paraplanning: Preparing Statement of Advice/ Record of Advice This requires completion of SoAs as per licensee compliance and clients' requirements. This will include Projections and Cost Comparisons etc Administration Work - Conducting Super & Insurance Research, Updating data in software. Preparing Annual Review Pack, Fee Disclosure Statements, Filling Forms for Implementation Process etc. Financial Planners and enabling them to focus on and build relationships with clients.

Job Description: Working Hours: • Shift will be in any of United States of America time zones • Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun) Overall Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer • Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skills Experience Profile Prior international BPO work experience preferred • Freshers acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs • Ability to work under pressure • Team worker • Positive Attitude • Quick Learner • Punctual and Disciplined • Good Communication skills • Customer Focussed • Results driven • High standards of Integrity • Attention to detail Working Hours: • Shift will be in any of United States of America time zones • Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun) HR Subhijeetsingh subhijeet_g@trigent.com

We are Hiring for International voice process !! Work from home after 3months. 3 months will be wfo at marathali location Graduation Mandatory + 1 yrs of experience [ Int Voice] Ctc -30k , Takehome 25k Call Manya @ 9901777673 Required Candidate profile Candidate should have Power Backup and wifi with speed 50mbps and more. System will be provided by the company side

Min. 3 yrs ex in international voice Package upto 8 LPA Grad / ug both side cab Need Excellent Communication Skills US Shifts only immediate joiner Drop cv on supreetbakshi@imaginators.co or call on 7042331616

Job Title: Senior Customer Service Representative Location: Bangalore Department: Customer Service Reports To: Customer Service Manager Job Type: Full Time. Job Summary: We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills. Key Responsibilities: Provide high-level support to customers through various channels phone, email, chat, etc. Resolve escalated customer complaints and issues efficiently and professionally. Assist in developing customer service policies and procedures to enhance customer satisfaction. Mentor and support junior customer service staff, offering guidance and training as needed. Monitor and analyze customer feedback and service metrics to identify areas for improvement. Maintain accurate records of customer interactions and transactions in CRM systems. Participate in process improvement initiatives and recommend solutions for operational efficiency. Assist with onboarding and training of new customer service team members. Stay updated on product knowledge, industry trends, and best practices in customer service. Qualifications: Bachelor's degree or equivalent work experience preferred. Proven ability to manage and resolve complex customer issues. Excellent communication, interpersonal, and organizational skills. Strong multitasking and time-management abilities. Proficiency with customer service software and CRM systems. A customer-centric mindset with a strong focus on problem resolution and service excellence. Ability to analyze data, track KPIs, and drive performance. High attention to detail and a commitment to quality and compliance. Ability to work in a fast-paced and dynamic environment. Contact Hiring Manager Mallik @ 7259027282 / 9900024811 / 7760984460 / 9686682465 / 7259027295

Min. 3 yr experience req. in international voice Package upto 8 LPA Grad / ug both side cab Need Excellent Communication Skills US Shifts only immediate joiner shweta-9999309521 shwetaa.imaginators@gmail.com

Location: Andheri (Marol Naka), Mumbai Shift Timing: 9:00 PM to 6:00 AM (Night Shift) Role: Reach out to international leads to promote and sell GEM (Give Every Month) donation subscriptions. Call international leads and explain the concept of GEM (Give Every Month) donations. Persuade potential donors to subscribe to monthly contributions for medical causes. Maintain a high level of product knowledge and pitch effectiveness. Achieve daily and monthly sales targets consistently. Accurately update call records and donor details in the system. Collaborate with team leads for feedback and performance improvement.

SUMMARY International Customer Support Voice Role About The Client Our client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services. Job Description Position: International Customer Support Voice Qualification: Graduate/Undergraduate with a minimum of 6 months of experience Work Timing: Night shift Mode: Work From Office Job Location: Bangalore (Candidates applying should be staying in Bangalore city; pick & drop facility would be available) Eligibility: Excellent English communication skills are a must Nature: Contract 6 months (possibility of on-boarding on client payroll may happen in case of exceptional performance and a business need at our client's end) Requirements Requirements: Excellent communication skills Good knowledge in customer handling Willingness to work in rotational and night shifts Immediate joiner preferred Compensation Expected Salary: CTC 40000 per month + other benefits (depends on last CTC and experience) Shift: Night Shift Notice Period: Immediate joiners or maximum 15 days notice Experience 6 months to 5 years experience in Customer Support, Technical Support, BPO, International Voice Process, Voice Process, Inbound, KPO, Outbound Process, US Process, UK Process, Australian Process, etc. Excellent communication skills Good knowledge in customer handling Willingness to work in rotational and night shifts Immediate joiner preferred Benefits Laptop and other assets will be provided by company P.F+ E.S.I + Others facility. Company will give both way cab facility.

Greeting rom Trigent !!Share CV : Nagarathna_g@trigent.com JOB DESCRIPTION: Hiring for 6 month contract Role for international voice ( NOTE : Contact Ends on 15th Dec 2024 ) Share your CV who are okay to work for 6month contract role Responsibilities: Make outbound calls to the candidate and motivate them to complete job application. • Schedule/reschedule first day of work for the employees and sharing necessary information. • Review application form and make sure all the details are filled appropriately. • Handle inbound calls and resolve candidates queries. • Respond to candidates queries over email/text. • Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage • Provide excellent experience to the candidates. • Maintaining a quality score of 90% and above throughout. • Escalate issues and seek advice when faced with complex issues/problems • Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participate in Team building activities Ensure and maintain the security and confidentiality of client data Ensure Customer Satisfaction Requirements: • Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls. • Experience working and delivering under strict timeline. • Should have neutral accent • Excellent communication skills (verbal and written). • An ability to handle sensitive and confidential information. • Agile and flexible with work schedule. • Experience working and navigation on multiple systems/tools. • Logical and analytical thought process. • Willing to work in any US shift (EST/CST/MST/PST). • Willing to work in rotational shifts and rotations week off as and when required NOTE : Contact Ends on 15th Dec 2024Location : Bangalore Salary upto :4.8 LPA Need min 6Months to 6 Years international voice exp work from office only immediate joiner Fresher with Who all have Original gradution marks sheets and convocation can apply Freshers salary : 25k CTC (20K In hand )Exp Salary :upto 4.8LPA Rounds of Interview 1 .HR basic screening round (Comminication check)2 . Versant Test (Cut off 60 )3. CD round 4. Ops round Regards Nagarathna G Recruitment specialist

Greeting rom Trigent !! Share CV : Nagarathna_g@trigent.com JOB DESCRIPTION: Hiring for 6 month contract Role for international voice ( NOTE : Contact Ends on 15th Dec 2024 ) Share your CV who are okay to work for 6month contract role Responsibilities: Make outbound calls to the candidate and motivate them to complete job application. • Schedule/reschedule first day of work for the employees and sharing necessary information. • Review application form and make sure all the details are filled appropriately. • Handle inbound calls and resolve candidates queries. • Respond to candidates queries over email/text. • Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage • Provide excellent experience to the candidates. • Maintaining a quality score of 90% and above throughout. • Escalate issues and seek advice when faced with complex issues/problems • Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participate in Team building activities Ensure and maintain the security and confidentiality of client data Ensure Customer Satisfaction Requirements: • Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls. • Experience working and delivering under strict timeline. • Should have neutral accent • Excellent communication skills (verbal and written). • An ability to handle sensitive and confidential information. • Agile and flexible with work schedule. • Experience working and navigation on multiple systems/tools. • Logical and analytical thought process. • Willing to work in any US shift (EST/CST/MST/PST). • Willing to work in rotational shifts and rotations week off as and when required NOTE : Contact Ends on 15th Dec 2024Location : Bangalore Salary upto :4.8 LPA Need min 6Months to 6 Years international voice exp work from office only immediate joiner Fresher with Who all have Original gradution marks sheets and convocation can apply Freshers salary : 25k CTC (20K In hand ) Exp Salary :upto 4.8LPA Rounds of Interview 1 .HR basic screening round (Comminication check) 2 . Versant Test (Cut off 60 ) 3. CD round 4. Ops round Regards Nagarathna G Recruitment specialist