Application Maintenance Support BNP Paribas

3.0 - 8.0 years

5 - 9 Lacs

Mumbai

Work from Office

The main responsibility of Functions OPS organization is to provide applications production support services. A team is setup in India to be closer to the Italian Application Production Team and BNL Application development teams with which we are working. Leveraging BNL BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner. The Application Maintenance Support team member for the functions IT Customer Onboarding team will be primarily responsible for following activities working : Improve the Work Tools available to the Network and Divisions. Supervision of the service in the IT Customer Onboarding perimeter Collaborate in the design of customer journeys and you will be responsible for the evolutions that will make them operational. The teams scope will be expanded in the future beyond the first set of described activities. The team is also expected to work closely with their BNL BNP Paribas colleagues to to ensure the stability of the services provided and you will collaborate with other professionals in the management of customer journeys and you will be responsible for facilitating and analyzing business needs and identifying the impacted systems and the most appropriate and sustainable IT solutions. Responsibilities Direct Responsibilities For a predefined applications scope take care of: o Ticket Management o Resolving Incident o Prepare e Follow the release production o Propose solutions to improve an application Ensure that SLA targets are met for above activities Coordinate closely with Rome IT Customer Onboarding Teams s and also all other BNL BNP Paribas IT teams or other business structures. Contributing Responsibilities Contribute to the definition of procedures and processes necessary for the team Help build team spirit and integrate into BNL BNP Paribas culture Contribute to incidents analysis and associated problem management Contribute to the regular activity reporting and KPI calculation Contribute to continuous improvement actions, especially the lessons learned from handovers to Paris Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope Technical & Behavioral Competencies Fundamental skills: o Knowledge about JAVA framework. o Familiarity with database technology is required: Oracle, SQL Server, DB2.Capability to execute basic scripts and queries. Have basic experience with: o Service Now ticketing system o Aurelia Remedy ticketing system o Tool Fortify for the Security Test Nice to have: o General IT infrastructure knowledge o Knowledge of Requirements Collection, Analysis, Design, Development and Test activity o Familiarity with DevOps tools including Ansible & Python o Continuous improvement approaches Good written and spoken English Able to communicate efficiently Good Team Player Specific Qualifications (if required) Basic knowledge of Italian language can be an advantage Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Client focused Ability to deliver / Results driven Ability to share / pass on knowledge Transversal Skills: Ability to develop and adapt a process Ability to anticipate business / strategic evolution Ability to set up relevant performance indicators Ability to understand, explain and support change Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 3 years

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