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Quality Auditor (call audit) lendingplate

12.0 - 16.0 years

0 Lacs

delhi, all india

On-site

As a Quality Analyst at our Fintech/NBFC operations in Sukhdev Vihar, New Delhi, your role is crucial in ensuring compliance with regulatory standards, internal policies, and customer service benchmarks. You will conduct quality audits, analyze customer engagement patterns, and collaborate with various teams to drive continuous improvement and maintain high service quality in a fast-paced financial services environment. Key Responsibilities: - Conduct quality audits of customer service interactions, loan processing calls, and financial advisory communications. - Analyze customer engagement patterns and provide actionable feedback for service quality improvement. - Collaborate with customer s...

Posted 6 days ago

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