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4.0 - 6.0 years
4 - 6 Lacs
Navi Mumbai
Work from Office
ISO Certification Compliance Maintain zero major non-conformities during audits. Audit Performance Timely completion of internal and external audits with 100% closure of NCs. Management Reviews Conduct regular meetings and achieve agreed action plans. Client Satisfaction on Quality – Zero client complaints related to quality system issues. Continuous Improvement Initiatives – Implement at least 3 major improvements annually. Role & responsibilities Quality Management System (QMS) Oversight Develop, implement, and maintain the organizations QMS in compliance with ISO 9001 and other relevant standards. Ensure documentation of Quality Manual, Procedures, Work Instructions , and Records . Monitor the effectiveness of QMS and drive continual improvement initiatives . 2. Audits & Compliance Plan and conduct internal audits and coordinate external audits with certifying bodies. Ensure timely closure of audit non-conformities and implement corrective and preventive actions. Maintain up-to-date certifications and compliance records. 3. Management Review & Reporting Organize and conduct Management Review Meetings at defined intervals. Prepare Quality performance reports and present findings to top management. Track quality objectives and key performance indicators (KPIs). 4. Client & Regulatory Interface Act as primary contact for clients on quality-related matters. Ensure compliance with client quality requirements and regulatory obligations. Handle customer complaints , analyze root causes, and ensure corrective actions. 5. Risk Management & Continuous Improvement Identify risks and opportunities related to QMS and develop mitigation plans. Promote a culture of quality awareness and continuous improvement across the organization. Initiate training programs for employees on quality systems and standards. 6. Document & Data Control Maintain control over quality documents and records as per the document control procedure. Ensure latest revisions are available and obsolete documents are removed from circulation. 7. HSE and Integrated Management System (if applicable) Support integration of Quality, Health, Safety, and Environment (HSE) systems where applicable. Ensure compliance with ISO 14001 and ISO 45001 if part of the integrated management system. Quality/Management Representative role . Certifications: ISO 9001:2015 Lead Auditor Certification (mandatory) Knowledge of ISO 14001 & ISO 45001 (preferred)
Posted 1 day ago
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