2 Audit Lifecycle Jobs

Job Description_Contingency/Staff Aug_POD_Program Name Job Name: Manager Position Title: Manager - POD Ops Band: C1 Reporting to: Sr. Manager/AVP/SAVP/VP Location/Site: EXL India, Chennai Overview: The Manager - POD Operations will play a pivotal role in ensuring seamless strategic coordination and alignment between POD and Program operations. This role is responsible for overseeing the entire audit lifecycle, driving service delivery excellence, managing client interactions, supporting growth initiatives, and spearheading analytics, technology, and compliance efforts. The ideal candidate will act as a bridge between key stakeholders to achieve business objectives, optimize revenue, and implement operational efficiencies. Qualifications: Bachelor's degree in any or related field MBA or relevant advanced degree preferred. Experience: Minimum of 10 years experience in US Healthcare and Payment Services LOB preferred. 5+ years of experience in operations management, preferably in audit lifecycle or service delivery domains. Proven experience in strategic planning, client engagement, and cross-functional team leadership. Strong analytical skills with proficiency in metrics tracking, reporting, and business intelligence tools. Excellent communication skills with client-facing experience. Ability to manage multiple stakeholders and complex escalations effectively. Experience with compliance standards (HIPAA, CMS) and quality assurance. Familiarity with digital transformation initiatives and technology-driven process improvements. Working Hours: 40 HOURS PER WEEK, FULL TIME EMPLOYEE. Key Competencies: Strategic Thinking & Alignment Analytical & Data-Driven Decision Making Client Relationship Management Cross-Functional Collaboration Problem Solving & Escalation Management Process Improvement & Operational Excellence Leadership & Team Management Key Responsibilities: Strategic Coordination and Alignment Serve as the key liaison between POD Leader and Operations/Program Leaders to ensure alignment on client engagement, requirements, and escalation management. Align POD-level goals with program objectives and the broader business strategy. Partner with Program and POD Leaders for strategic planning, including forecasting performance, capacity planning, and staffing to meet revenue goals. Audit Life Cycle Management: Collaborate across functions to ensure effective service delivery throughout the audit lifecycle-from data management and selections to recovery. Review exceptions, analyze anomalies, and provide insights with appropriate narrative and resolution actions. Monitor audit KPIs, SLAs including volume, capacity, forecasting, audit completion, TATs, priority completions, and recovery & collection. Client Engagement: Maintain dual accountability with Program Leaders for client-facing communications and engagement. Respond to adhoc client needs, compliance, and administrative requirements promptly. Ensure timely and appropriate client communication alongside Program Leaders. Analytics and Technology: Lead analytics initiatives in collaboration with Program Leaders for business intelligence and advanced reporting solutions. Drive technology initiatives to enhance operational efficiencies and work closely with Program Leaders on solutioning. Service Delivery Excellence & Operational Efficiency Conduct continuous 360-degree reviews of service delivery and identify improvement areas. Work with Program Leaders to uphold high standards and timely delivery of all reports to senior leadership. Identify revenue leakage and bottlenecks collaborate cross-functionally to implement scalable solutions. Facilitate regular review meetings with Program and POD Leaders to discuss progress and insights. Present performance metrics, revenue trends, and risk assessments to senior management. Digital Transformation Collaborate with Digital Engineering and Tech teams to evaluate and implement automation and analytics tools aligned with business objectives.

About Role We are seeking internal audit professionals to join our growing Gurugram team that will execute audit engagements for diverse business lines across the globe. Ideal candidates will demonstrate a solid understanding of Risk and Control concepts, Audit methodologies, and IIA standards. They should have hands-on experience in conducting audits throughout all phases of the audit lifecycle. Our team embraces a hybrid work model, blending remote work with in-office collaboration. We ask team members to join us on-site 1-2 days per week, allowing for flexibility and work-life balance while maintaining strong team connections. As a Senior Audit Associate, you will apply a disciplined investigative approach to audit engagements while continually building internal audit execution and methodology expertise. What this job involves Participate in, and/or lead complex, risk-based operational, compliance, and financial audits across various business units and functions globally, designed to enhance and protect organizational value and assets. Independently lead audit engagements and execute audit procedures in conformance with our quality standards, policies, and procedures to provide assurance and identify risks, issues, and/or best practices. Ability to manage multiple projects and meet deadlines. Must be able to write risk descriptions, control descriptions, test objectives and test procedures clearly and concisely. Identify and assess key business risks, understanding the relationship between business strategies and risks. Evaluate the adequacy and effectiveness of associated control activities (e.g., internal control design and effectiveness) and apply a risk-based approach to achieve audit test objectives. Conduct/Lead walkthrough meetings with process owners to test the design of the controls in addition to understanding the business processes, risk and control. Prepare comprehensive audit reports, synthesize audit testing results, analyze root causes of issues, draft audit findings, risks, and recommendations for process improvements. Utilize data analytics, Artificial Intelligence and audit software tools to enhance audit efficiency and effectiveness. Lead and mentor newer audit team members, providing guidance and support throughout the audit process. Use audit tool (TeamMate+) to document audit work contemporaneously when procedures are performed. Abilities Skills Analytical and Problem Solving - Ability to define, clarify and propose solutions that align to audit methodology. Attention to Detail - Execution of the task-in-hand with accuracy and thoroughness. Big-Picture Thinking Ability to see how different parts of an audit area connect and work together as a whole. Critical Thinking skills - Objectively analyze and evaluate information to form reasoned judgments and make effective decisions. Intellectual Curiosity - Natural desire to learn new things and independently pursue a stronger understanding of the topic. Personal Courage - Uphold GIA principles of independence and objectivity while identifying when escalation is needed. Effective Communication (verbal and written) - Clearly articulate findings, explain complex concepts, and interact professionally with various stakeholders at all organizational levels. Teamwork and Collaboration Ability to work effectively in a team environment as well as independently. Sound like you To apply, you need to be : Degree in Accounting, Finance or related business field. At least 4-6 years of internal audit experience with a strong emphasis on the execution of audit testing procedures, and quality work paper documentation in conformance with internal audit (or relevant) methodology. Self-discipline d and the ability to balance multiple priorities in a deadline-driven environment. Experience with broader capabilities, such as enterprise risk management, Fraud evaluations, Self risk attestations and monitoring activities, is a plus. Strong understanding of risk assessment methodologies, internal control frameworks and audit standards (e.g., IIA, IPPF and COSO). Relevant Professional certification (CIA, CISA, etc.) or desire to obtain certification is a plus