5 Audit Controls Jobs

You will be leading multiple product teams in the development and maintenance of an end-to-end IT solution, focusing on Solution Architecture and/or Product/Application Architecture. Your responsibilities will include implementing the technology roadmap, setting priorities, and accepting work generated by Agile teams to ensure the platform aligns with defined goals and vision. As a technical leader, you will guide the team in making solid technical decisions to meet customer needs. You will also facilitate the removal of barriers and resolution of conflicts to enable the team to progress in development. Implementing audit controls, application security best practices, and architecture designs to address risks associated with products and processes will be crucial. Additionally, you will be accountable for ensuring vendor performance and deliverables meet contract specifications. People management responsibilities for the direct product team, including hiring, promotions, and training, will fall under your purview. You will also have matrix management responsibilities for cross-functional team members aligned with the product team. Staying informed about technical trends and issues, evaluating new technologies, and analyzing their potential impact on the business will be essential. Your role will involve leading multiple product teams in software delivery, focusing on software development metrics and KPIs, and implementing user-centric design and agile development life cycles. Developing resources for planned feature outcomes, monitoring platform usage across business units, and defining costs per unit accordingly are also key aspects of the role. MetLife is a leading financial services company, recognized for its commitment to excellence and innovation. As part of our team, you will contribute to creating a more confident future for our colleagues, customers, communities, and the world at large. Embrace the opportunity to be part of our purpose-driven culture at MetLife. #AllTogetherPossible. Join us!,

Enterprise Minds, Inc. is focused on automating product development, application engineering, and intelligent solutions with a strong emphasis on data, AI, machine learning, and data science. They institutionalize go-to-market models for scalable and modular solutions while valuing collaboration, innovation, and customer-centricity. Operating with agile methodologies, Enterprise Minds aims to partner with industry verticals to facilitate enterprise transformation and future readiness. As a SAP RTR (Record-to-Report) consultant in Hyderabad, you will be responsible for managing and optimizing finance and accounting processes within the SAP framework. Day-to-day tasks will involve analyzing business processes, configuring SAP FICO modules, maintaining master data, providing consulting services, and ensuring seamless integration of financial data. Collaborating with various departments will be essential to improve financial operations and support strategic decision-making. This is a full-time, on-site role located in Hyderabad, requiring at least 8 years of experience in SAP FI/R2R processes. Strong expertise in General Ledger (GL) and financial reporting, experience with SAP FICO configuration, and a good understanding of controlling (CO) are expected. Proven experience in month-end/year-end close, hands-on experience with SAP ECC or S/4HANA, excellent communication and documentation skills, familiarity with taxation, compliance, and audit controls, and a Bachelor's degree in Finance, Accounting, or related field (CA, CPA, MBA is a plus) are required qualifications. Preferred qualifications include SAP S/4HANA certification, experience in Central Finance or SAP BPC/SAC, familiarity with tools like BlackLine, Trintech, or Celonis, and exposure to Agile or DevOps delivery models. Soft skills such as a strong problem-solving and analytical mindset, ability to work under tight deadlines, proactive, self-motivated, detail-oriented, and comfortable working in global cross-functional teams are also sought after. If you are interested in this opportunity, please send your updated CV to nivetha.s@eminds.ai and become part of an exciting journey at Enterprise Minds, Inc. #SAP #RTR #R2R #GL #EM #EMTECH,

Candidate Specification & Job Responsibilities: Candidate must have 7+ years on experience with Atlassian JIRA and Confluence administration in enterprise environments Validate the information received using Existing guidelines Deepens; expertise in JIRA configuration, including complex workflow creation, automation, and JQL. Strong command of Confluence Space and template design, user management, and governance Proven experience working in Agile/DevOps/ITSM frameworks Experience with Script Runner, Automation for JIRA, Insight, and other Marketplace apps. Strong understanding of Atlassian Cloud vs Server/Data Centre architectures and migration considerations Proficient with REST API Integration, scripting (Groovy, Python, Shell) and log analysis. Knowledge of SSO, LDAP/Active Directory integrations, user provisioning, and permission models Own and manage the entire Atlassian stack including JIRA Software, JIRA Service Management, and Confluence (Cloud Server, or Data Centre) Lead design and implementation of complex JIRA workflows, permission schemes, customer fields, and automation rules tailored for Agile, Scrum, Kanban, and ITIL processes. Design and administer Confluence spaces, templates, access structures, macros, and content strategies to support knowledge management and team collaboration Work closely with product owners, delivery managers, and support teams to gather requirements and translate into effective Atlassian solutions Drive platform governance, including user access control, audit compliance, plugin evaluations, and license management. Lead or contribute to migration initiatives, such as JIRA server to cloud or third-party tool consolidations Develop custom integrations using REST APIs. Webhooks and middleware platforms. Mentor and guide junior administrators and support users through training, documentation, and troubleshooting. Maintain system uptime, schedule upgrades/patches, and ensure data integrity and backup policies are followed. Act as an SME for JIRA & Confluence best practices, enterprise scaling, and strategic enhancements. Excellent problem-solving, communication, and stakeholder engagement skills. Preferred Qualifications Atlassian Certifications (ACP-610/120/1000) is a plus Experience managing large-scale environments with 1000+ users Exposure to Atlassian Access, Crowd, and Bitbucket/Bamboo & Familiarity with CI/CD pipeline, security compliance and audit controls Experience leading tool governance forums or CoE. Contact Person : Supraja Email : supraja@gojobs.biz

Job Description: We are seeking a detail-oriented and strategically driven Quality Master Calibrator (MC) to lead quality operations and compliance audits across our outsourced BPO partner ecosystem. This role is pivotal in ensuring consistent, policy-aligned, and customer-focused service delivery through structured audit governance, calibration sessions, and root-cause-based quality improvement. The MC will be accountable for conducting regular business and compliance audits, managing audit processes end-to-end, and driving alignment across stakeholders to elevate customer experience standards. Key Responsibilities: Audit Governance & Execution Own the end-to-end audit lifecycle across all partner sites (business and compliance audits). Conduct daily/weekly audits to evaluate SOP adherence, data accuracy, and resolution quality. Define and manage audit plans, sampling strategies, and reporting frameworks. Track critical/fatal error trends and ensure corrective action tracking and closure. Compliance Control Drive policy-level audit checks across sensitive workflows Identify high-risk transactions and collaborate with compliance/infosec teams to mitigate breaches. Standardize maker-checker variance analysis to assess audit effectiveness and evaluator alignment. Calibration & Quality Standardization Conduct regular calibration sessions with internal QAs, partner QAs, and business stakeholders. Maintain consistency in audit scoring and feedback across geographies and LOBs. Lead alignment forums to define what quality” means for each process and SOP. Customer Experience Advocacy Translate audit insights into actionable recommendations to improve end-user experience. Collaborate with Training, Ops, and Content teams to close quality gaps impacting customers. Support continuous improvement projects that raise SSAT, reduce resolution errors, and drive accountability. Insights & RCA Ownership Perform RCA for top failure themes across audits (transactional, process, behavioral). Publish dashboards and monthly reports capturing audit trends, error hotspots, and progress on action plans. Qualifications: Education: Bachelor's degree in Business, Quality, or related discipline. Six Sigma (Green Belt or higher) preferred. Experience: 3–6 years of experience in Quality Audit or Compliance in a BPO/contact center environment, with at least 2 years in a governance/calibration role. Skills: Strong knowledge of QA methodologies, SOP compliance, and audit controls Data analysis (Excel/SQL) and audit reporting Excellent communication and facilitation skills (calibration and feedback) Ability to influence cross-functional stakeholders and drive alignment Proficient in RCA, FMEA, and Quality Tools Preferred Attributes: Experience working with multiple outsourced partners and scaling audit practices across teams. Proven ability to manage critical compliance elements Strong ownership mindset with a bias for continuous improvement. Why Join Us? This is a strategic quality leadership role where you will shape how partner performance is measured and improved. You’ll be at the forefront of driving customer trust, policy integrity, and audit excellence—working with a passionate team committed to delivering best-in-class service.

Overview The role is designed to lead and scale enterprise-wide process transformation through demand-driven automation, agile delivery, and strategic stakeholder alignment. It acts as the critical interface between business priorities and technical solutions, enabling innovation, simplification, and measurable impact across digital initiatives. Main objectives: Own and streamline the demand management process, ensuring timely prioritization and delivery of automation and digital solutions aligned to business objectives. Lead the design of secure, sustainable, and scalable automation solutions, while continuously expanding the organization's digital toolkit. Build and manage a structured enablement framework that empowers business users to develop solutions responsibly, supported by best-in-class governance practices. Champion a culture of experimentation and continuous improvement by collaborating across platforms, functions, and geographies. Act as the key liaison for business stakeholders, ensuring transparency, alignment, and change management throughout the project lifecycle. Define success metrics, track progress, and report on value realization-including productivity gains, cost savings, and process improvements-to senior leadership. Responsibilities Demand Management & Delivery Execution Lead Demand Intake & Prioritization - Own the end-to-end intake process for automation and digital solution requests, ensuring alignment with strategic priorities and resource availability. Champion Agile Delivery Practices - Apply agile methodologies to drive iterative, fast-paced delivery of digital solutions while adapting to evolving business needs and feedback. Ensure Seamless Handoff to Sustain Teams - Collaborate with sustainment teams to ensure smooth transitions, including documentation, training, and support models for all deployed solutions. Solution Architecture & Toolkit Expansion Architect Scalable Solutions - Design and validate scalable, sustainable, and secure automation and low-code solutions that meet business needs and align with enterprise architecture standards. Expand and Evolve the Digital Toolkit - Continuously evaluate and integrate new tools, platforms, and technologies to enhance the automation and digitization capabilities available to the organization. Citizen Developer Enablement & Governance Drive the Citizen Developer Agenda - Develop and own the strategy, framework, and enablement model for citizen developers-empowering business users to build compliant, high-quality solutions. Establish Governance & Best Practices - Define and implement standards, guidelines, and guardrails to ensure consistency, reusability, and control across all solutions-especially those developed by non-technical teams Culture & Collaboration - Foster a Culture of Innovation & Collaboration - Act as a bridge between platform, business teams, and functional leaders to promote experimentation, collaboration, and continuous improvement across digital initiatives. Stakeholder Engagement & Value Reporting Own Stakeholder Engagement & Communication- Serve as the primary point of contact for business stakeholders-ensuring timely updates, clear expectations, and effective change management throughout the project lifecycle. Track and Report Value Realization - Define key success metrics and regularly report on value delivered, including productivity gains, cost savings, and process improvements, to senior leadership. Innovation Introduce Emerging Technologies & Trends - Continuously scan the digital landscape for emerging technologies and automation trends, assessing their applicability and piloting innovative solutions to solve business challenges in new ways. People Management & Team Leadership Lead and Develop a High-Performing Team - Provide direction, coaching, and performance management for a team of Product Owners, Value Realization Analysts, and Communication Specialists-ensuring alignment to strategic objectives and individual growth. Identify challenges for team members while setting them up for success Drive Cross-Functional Collaboration and Accountability - Empower team members to take ownership of their domains while fostering collaboration across functions, ensuring product delivery, value tracking, and stakeholder communications are tightly integrated and consistently executed. Qualifications 10+ years of experience in Intelligent automation space including leading a group of demand management and solution architect analyst Higher education degree Computer Science, Computer Engineering, Mathematics. Management Information Systems, Finance, Accounting, Procurement, business or related field Must have a business process analysis and optimization mindset Well-versed with lean Six Sigma and other project methodologies Strong facilitation and presentation skills Willingness to travel 20% of the time RPA & Automation Technologies UiPath (preferred), Power Automate, Automation Anywhere - Experience designing, implementing, and scaling automations. Orchestrator & BOT Management - proficient with deployment, monitoring, and exception handling. Process Mining - Familiarity with tools like Celonis to identify automation opportunities and inefficiencies. Document Understanding / Intelligent Automation - Expert with OCR, ML/AI-based extraction, and cognitive services. Microsoft Power Platform Power Automate - Workflow automation, approval processes, system integrations. Power Apps - Custom app development (canvas and model-driven apps). Power BI - Interactive reporting and dashboards, DAX, data modeling. Dataverse / SharePoint / SQL - Data source integration and relational modeling. Business Analysis & Demand Management Requirement Gathering & Documentation - Ability to translate business needs into functional/technical specs. Process Mapping & Gap Analysis - Using tools like Visio or Miro. Agile / Scrum Frameworks - Backlog grooming, sprint planning, storyboarding. Prioritization Frameworks and scoring models for intake Governance & Risk Management Solution Review Frameworks - Ensuring consistency, scalability, and compliance of citizen- and IT-led builds. Security & Compliance Awareness - Understanding of data privacy, DLP policies, access control. Change Management - Governance over solution lifecycle (intake ? build ? deploy ? sustain). Audit & Controls Enablement - Documentation and traceability for internal and external audits. Analytics & Reporting Power BI / Excel Advanced - KPI dashboards, performance tracking, value realization reports. SQL / DAX / Power Query - Data extraction, transformation, and performance optimization. People Management & Leadership Team Leadership - Leading cross-functional teams including Product Owners, Analysts, and Citizen Developers. Performance Management - Setting clear goals, providing feedback, and supporting career development. Coaching & Enablement - Mentoring team members to build technical and business acumen. Resource Planning - Aligning talent to demand and managing team bandwidth effectively. Collaboration & Conflict Resolution - Building a positive team culture and driving accountability. Executive Communication - Presenting updates, escalations, and outcomes to senior stakeholders.