4.0 - 8.0 years

0 Lacs

haryana

On-site

Role Overview: As the IT Support Manager, you will be responsible for providing end-to-end IT support to VIP users, focusing on the CEO and management group. Your main goal will be to maintain the optimal performance and uptime of Apple (macOS and iOS) and Windows devices used by VIPs. Success in this role will depend on your ability to deliver high levels of responsiveness, discretion, and professionalism in all interactions. Key Responsibilities: - Lead and manage a team of DSS engineers working on a 24x7 shift basis. - Monitor team performance, provide coaching, and ensure adherence to SLAs. - Coordinate shift schedules to maintain consistent support coverage. - Oversee daily IT infrastru...

Posted 2 weeks ago

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Deputy Manager - Infra Operations ReNew

5.0 - 9.0 years

0 Lacs

haryana

On-site

You will be responsible for providing end-to-end IT support to VIP users, with a particular focus on the CEO and management group. Your main objectives will include ensuring the optimal performance and uptime of Apple (macOS and iOS) and Windows devices used by VIPs. It is crucial to deliver high levels of responsiveness, discretion, and professionalism in all interactions. As part of your role, you will lead and manage a team of DSS engineers who operate on a 24x7 shift basis. Monitoring team performance, providing coaching, and ensuring adherence to SLAs will be key responsibilities. Additionally, you will coordinate shift schedules to maintain consistent support coverage. Your duties will...

Posted 3 months ago

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