Recruitment Executive & ER Executive 1point1

1.0 - 3.0 years

1 - 3 Lacs

gurgaon, haryana, india

On-site

To meet daily the employees and building up repo with them Knowing and resolving their issues-Grievance Handling Maintaining the calendar and planning various activity like Fun activity, weekly activities, monthly activities, R&R Birthday or anniversary celebration. Warning letter and PIP Exit management Attrition Management Eligibility Criteria Candidate should have worked in HR Generalist/ER Role for atleast 1.5 yr. in any BPO Should have good communication Should have good excel skills/MIS Should be presentable and pleasant. Should have good interpersonal skills Confident

Posted 22 hours ago

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Sr. Manager - Operations 1point1

9.0 - 18.0 years

9 - 17 Lacs

Bengaluru, Karnataka, India

On-site

Key Responsibilities Control attrition by resolving employee issues through a transparent and supportive approach Assist new hires in adjusting to the work environment and performance expectations Track potential attrition cases and intervene to retain employees Participate in warning systems and use EWS (Early Warning System), open houses, and retention tools effectively Drive quality control through daily audits and feedback by TLs/QAs, focusing on new and underperforming agents Utilize agent tenure and banding data for quality monitoring and targeted improvement Handle client escalations, maintain and track escalation closure using tracker sheets Manage day-to-day staffing to ensure low s...

Posted 4 months ago

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