824 Attrition Management Jobs - Page 31

Role & responsibilities Optimal utilization of resources Operational strategizing Process defining, implementing and monitoring Long-term planning including an initiative geared approach towards operational excellence Identifying training needs Breaking down silos to create integrated processes Define and document customer business functions and processes To act as a liaison between departmental end-users, Team Members, Stakeholders in the analysis design to ensure optimal operational performance Ensure effective allocation and utilization of resources across the team Conduct coaching sessions with the team focusing both on tasks and behavioral issues Shift Management Measure performance of ...

Job Description Woodrock Infotech _ Kolkata _ Hiring for Operations Manager * Job Responsibilities - The person would be responsible for end-to-end delivery and client interactions for the project - End to end ownership of all contractual qualitative deliverable across multiple programs - Ownership for Quality - delivery of the process, works closely with the other functional areas like Program Management, Operation, Training, HR, WFM to ensure smooth operation & service delivery which ranges from client set Qualitative KPIs - Identifying process issues and taking corrective action - Should have handled client interaction - Excellent communication skills - The candidate should also have exce...

We are looking for immediate joiners. Roles and Responsibilities: Own and drive the end-to-end recruitment process across verticals (Sales, Operations, Customer Support, etc.). Manage and lead a team of recruiters to ensure hiring targets are met within defined timelines. Partner with department heads to understand manpower needs and plan recruitment accordingly. Build strong talent pipelines through job portals (Naukri, LinkedIn), social platforms, referrals, and campus hiring. Monitor key recruitment metrics: TAT, cost per hire, source of hire, offer to join ratio, etc. Drive employer branding initiatives and ensure an excellent candidate experience. Implement best practices in sourcing, s...

Greetings from Global Healthcare! Job Title : Manager - HR Business Partner/ Employee Relations Location - Chennai - Vepery Shift : Ready to work in US Shift Timings. ( Night Shift) Exp : 12-18 yrs PREFERRED ONLY MALE CANDIDATES Roles & Responsibilities: Incident management, Team Leadership, Safety compliance, Reporting: Maintain accurate logs of incidents, security breaches, operational activities, and shift reports. Provide nightly operational and security reports to upper management, highlighting any issues or concerns that require attention. Technology & Equipment Monitoring: Monitor the security systems and ensure that all equipment such as CCTV cameras, alarms, and fire suppression sys...

Job Summary: We are seeking a results-driven and detail-oriented Team Leader - Operations with experience in the BFSI sector to lead a team of customer service or back-office agents. The ideal candidate will ensure process efficiency, manage team performance, and drive client satisfaction while adhering to regulatory and compliance standards. Key Responsibilities: Team Management & Leadership: Lead, mentor, and manage a team. Monitor daily operations and ensure adherence to SLAs, KPIs, and quality standards. Conduct regular performance reviews and coaching sessions. Process Oversight: Ensure process compliance as per BFSI regulations and internal SOPs. Handle escalations and resolve client/c...

HRBP Job Description : As the cluster HRBP this position is responsible for driving organization wide HR initiatives related to Manpower Planning, KRA/ KPI, Performance Management, capability development and Employee Engagement in line with business needs. Build and maintain effective working relationships with Unit Head, HR leaders and employees to provide guidance and counsel on a variety of HR and business-related issues on both strategic and tactical levels. The incumbent is required to proactively identify HR-related risks and opportunities and collaborate with the business heads to develop appropriate solutions. Safety, Health and Environment Drive a culture of safety within the cluste...

We are seeking a dynamic and strategic Human Resources Business Partner (HRBP) to join our HR team. This role is critical in driving employee engagement, managing attrition, improving retention, and supporting business leaders with data-driven HR strategies. The ideal candidate will bring strong experience in attrition analysis, retention planning , and be comfortable with frequent travel to regional offices or client locations. Key Responsibilities: Attrition Management: Analyze turnover trends and identify root causes through data, exit interviews, and stakeholder inputs. Develop and implement proactive solutions to reduce voluntary and involuntary attrition. Partner with line managers to ...

Position Overview: We are seeking a proactive and detail-oriented Technical Recruitment Executive to join our HR team. This role involves sourcing, screening, and hiring top-tier technical talent to meet our organization's growing needs. Key Responsibilities: Develop and post technical job descriptions across relevant platforms. Source candidates using job boards, social media, and professional networks. Screen resumes and conduct initial interviews to assess technical skills and cultural fit. Coordinate interviews with hiring managers and provide timely feedback to candidates. Maintain accurate and up-to-date recruitment records. Assist in negotiating and finalizing job offers. Facilitate t...

Role & responsibilities Consistently recruiting excellent staff. Maintaining a smooth onboarding process. Training, counseling, and coaching our staff. Resolving conflicts through positive and professional mediation. Carrying out necessary administrative duties. Conducting performance and wage reviews. Developing clear policies and ensuring policy awareness. Creating clear and concise reports. Giving helpful and engaging presentations. Maintaining and reporting on workplace health and safety compliance. Handling workplace investigations, disciplinary, and termination procedures. Maintaining employee and workplace privacy.

We are a Recruitment Firm In Business for over 15 years HQ @ Chennai. Our client a advertising firm with top brands in their portfolio is looking for HR Generalist. Role & responsibilities Must be Good In Drafting KRAs - This after discussing the department heads on the Roles & Responsibilities Employee onboarding and documentation Updating/Creating Employees files Managing employee relations and addressing grievances Performance management and appraisals Creating JDS for new vacancies in discussion with the stakeholders Exit management and conducting exit interviews Key Requirements : 1-2 years of experience in HR generalist roles Strong understanding of employee relations and HR Payroll Ex...

Roles and Responsibilities Manage employee grievances, ensuring timely resolution through effective communication channels. Develop and implement strategies to improve employee engagement, retention, and overall workforce satisfaction. Conduct regular performance reviews with employees to set goals, provide feedback, and coach for growth. Collaborate with HR teams to develop policies that align with business objectives and promote a positive work environment. Analyze attrition rates to identify trends and areas for improvement in employee relations. Desired Candidate Profile 6-11 years of experience in Employee Relations . Strong understanding of employee counseling, engagement, grievance ma...

We are looking for Candidates from Call Center Sales (voice) background (Domestics/International) for our Captive Call center for MALAD. This Job opportunity is on the Pay role of ICICI LOMBARD GIC PVT LTD General Description of the Job : Responsible in daily Voice operations of the call center supervising the performance of team 1. Drive sales through daily management of a team of 5-10 employees to include Motivating, recognizing and rewarding, coaching, training and problem solving . 2. Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives. 3. Monitor Major KPI of Outbound voice Team & performance 4. Provide consistent, ...

Hiring for Team Leader Role (Domestic Company) Graduate with minimum 2 years of on paper Team Lead Experience can apply. Salary-Max upto 5 LPA. Hike on last drawn. Must have experience into- Attendance, Roster, Attrition and Shrinkage. Required Candidate profile Excellent communication expertise required. Shifts- Rotational 24/7 shifts day shifts and 6 days working. Self-travel. Location-Baner Pune 15 days of notice period can apply. Contact-9373568988 Maaz

Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, Outbound Sales, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 4.5 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com

Key Responsibilities: Manage day-to-day operations of the domestic sales process, including outbound and/or inbound sales campaigns. Drive the team to achieve and exceed daily/weekly/monthly sales targets and conversion ratios. Coach, motivate, and mentor team leaders and agents to improve performance and productivity. Monitor sales calls, provide real-time feedback, and ensure adherence to quality and compliance standards. Analyze sales metrics, customer feedback, and call reports to identify areas of improvement. Collaborate with training teams to enhance agent product knowledge and selling skills. Prepare performance reports, sales forecasts, and business reviews for management and client...

We Are Hiring! | HR Business Partner (HRBP) | Hosur Location We are looking for a passionate and experienced HR Business Partner (HRBP) to join our dynamic team at a leading automotive manufacturing company based in Hosur. Experience Required: 12+years Role Split: 70% HRBP responsibilities, 30% IR (Industrial Relations) focus Industry: Automotive / Manufacturing Key Responsibilities: Act as a strategic partner to business leaders, driving people strategy and business outcomes. Employee engagement, performance management, talent development, and organizational development. Handle IR activities, including liaising with unions, managing employee grievances, compliance, and maintaining harmoniou...

Roles and responsibilities: To be the first level of Interface between HR & Operations, IT, Quality team for all HR related activities and Query handling Handle all queries, grievances and escalations received from agents on the floor and ensure the same are resolved within committed timelines and close the tickets on MYHR. Assist the L&D team in the co-ordination for JUMP / L&D initiatives Carrying out employee engagement activities across floor Support Operations in any Ad-hoc / calendarized activity, R&R, etc. Ensure to drive compliance with the teams with the support of Ops. Provide HR Policy guidance and Interpretation to employees for resolution to queries on existing policies, salary,...

Roles and responsibilities: Takes complete ownership of the aligned teams performance Develops strategic & tactical plans to identify, analyse and effectively respond to client’s needs emerging trends and best practices Understands client’s processes and suggest modes of value addition Monitor adherence of Service Level Agreement (SLAs) for the designated team Tracks attrition, maintains the EWS tracker and conducts quarterly audits within the team Works with WFM/Recruitment/Clients to agree on Manpower planning Analyses Performance Metrics and Identifies process gaps and collaborates with the Client /Quality / training team to formulate solutions To be knowledgeable with the process and res...

Role & responsibilities Effectively managing, developing, and training the service desk team. Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved. Conducting and sharing results from service and operation performance reviews. Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations. Managing escalations and maintaining feedback tracker A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team. An ability to balance and plan the short-term actions of t...

Job Title: Employee Relations Assistant Manager Department : Human Resources Location : Gurgaon Reports To : Employee Relations Assistant Manager / HRBP Lead Role Summary The Assistant Manager – Employee Relations will be responsible for managing employee engagement, grievance handling, policy implementation, and compliance within the BPO environment. The role demands a strong understanding of labor laws, proactive conflict resolution, and the ability to drive a positive workplace culture. Key Responsibilities Employee Engagement & Retention Drive employee engagement initiatives aligned with business needs Analyze attrition trends and recommend retention strategies Conduct stay interviews an...

Job Opening: Team Leader BPO Industry | Cyfuture Location: Gandhinagar, Gujarat Company: Cyfuture Contact HR: Rahul 8420011376 Position: Team Leader Industry: BPO / Call Center / Customer Service Experience: 2 to 5 Years Education: Graduate (Any Stream) Salary: 25,000 28,000 per month Job Responsibilities: Lead and motivate a team of customer service executives. Monitor team performance and ensure KPIs are met. Handle escalations and ensure customer satisfaction. Conduct regular training and coaching sessions. Prepare performance reports and feedback for improvement. Desired Candidate Profile: Proven experience in a BPO or call center leadership role. Strong communication and interpersonal s...

Talent Acquisition & Onboarding: Identify workforce requirements (including third party contractors) through liaison with regional sales managers and ensure that requirements are in sync with annual operating plan and organization's operating structure from a perspective of layers, spans, etc. Work with talent acquisition partner to identify different available avenues for sourcing of right talent Review profiles, interview candidates and roll out offers with talent acquisition and business leader to ensure adherence to budgets and to attract right talent in the organization Talent Management: Oversee the performance management process including goal setting, regular touch bases and final ev...

We are seeking a Senior HR (Employee Engagement Specialist) Strong organizational, analytical, and interpersonal skills are a must. As a direct connection toemployees, the desired candidatemust be keenly aware of employee relations ensuring they are healthy throughout the organization. Key Responsibilities: Weekly onboarding and orientation 100% Policy Adherence Management Grievance Readdressal Internal Talent Mobility Management Review and Monitor Attrition Employee Engagement Schedule, Plan & Road Map Desired Skill Set: Bachelors degree in any specialization or a related field. 3 to 5 yrs. of progressive hands on experience in roles related to employee engagement, employee experience, or h...

Job Title: HR Generalist Employee Engagement (Night Shift) Company: Sunknowledge Pvt Ltd Website: www.sunknowledge.com Work Location: Salt Lake Sector V, Near RDB Cinema Hall. Shift Timing: 4:30 PM to 2:00 AM (Monday to Friday) Job Summary: Sun Knowledge Pvt Ltd is seeking a proactive and enthusiastic HR Generalist Employee Engagement to join our Human Resources team during the night shift. The ideal candidate will play a pivotal role in driving employee engagement initiatives, enhancing the onboarding experience, managing HR communications, maintaining accurate documentation, and supporting key HR operations. This role is integral to fostering a positive and productive workplace culture. Ke...

Job Description: As the HR-Business Partner for the field sales teams for the respective Region, the incumbent will oversee the talent acquisition, talent management and day to day business partnering with our sales division's employees. The role involves frequent travel to different branches in the region. Job Responsibilities: • Lead talent acquisition efforts for sales roles & ensure a seamless onboarding experience to selected candidates. • Partner with sales leadership to drive workforce planning and talent management initiatives. • Implement performance management processes to drive sales team excellence. • Foster a positive work culture across sales branches and address employee conce...