683 Attrition Jobs - Page 8

Role & responsibilities Manage daily operations of the contact center, ensuring efficient use of resources and meeting performance targets. Supervise a team of agents, providing guidance on customer service standards, product knowledge, and process adherence. Analyze key performance indicators (KPIs) such as AHT, Shrinkage, Attrition, KRA's etc. to identify areas for improvement. Develop strategies to reduce shrinkage and attrition rates through effective training programs and employee engagement initiatives. Collaborate with other departments to resolve complex issues related to billing, sales, or technical support. Candidate Criteria - 2-4 years of experience in BPO Operations Management or Contact Center Operations. Strong understanding of BPO management principles and practices. Excellent communication skills with ability to lead teams effectively. Proficiency in analyzing data using tools like AHT analysis software.

Responsibilities: * Manage team performance & productivity * Ensure customer satisfaction through CSAT monitoring * Oversee rostering & floor management * Lead by example with strong communication skills Provident fund Annual bonus

Roles and Responsibilities Manage a team of healthcare professionals responsible for medical billing, claims processing, and customer service. Oversee daily operations to ensure efficient workflow management, quality control, and adherence to SLA targets. Develop strategies to reduce attrition rates through effective training programs and employee engagement initiatives. Collaborate with cross-functional teams to identify areas for improvement in healthcare processes and implement changes accordingly. Analyze performance metrics such as AHT, CSAT, SLA compliance, shrinkage rate, etc. to optimize team efficiency. Share CV on neelam.shahu@teleperformancedibs.com Contact - 9594690866

We are looking for a Team Leader is responsible for managing a team of Sales Executives to ensure they meet their performance targets in terms of login hours, talk time, and conversions. The role involves daily monitoring, performance reviews, conducting RCA (Root Cause Analysis), providing feedback, and ensuring overall productivity and motivation of the team. Responsibilities Team Management. RCA Analysis Monitoring and Reporting. Training and Development Motivation and Recognition Attendance and Shrinkage Management Roster Creation Requirements Proven experience as a Team Leader or similar role in a sales or customer service environment. Strong analytical skills to perform RCA and monitor performance metrics. Excellent communication and leadership skills. Ability to motivate and engage a team. Proficient in using performance tracking tools like Metabase Pro and T-live Dashboard. Strong organizational skills to manage rosters and training schedules. Logistics Location : Noida (Work from Office) Compensation: 3 - 4 LPA Joining Date : ASAP! Why should you consider us seriously? We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental Wellness) Please Note: SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Bulk Hiring | Team Leads International Voice Process Location: Noida Mode: Work from Office Industry: BPO / Customer Service Work Type: Full-Time Experience Required: 1 to 6 years About the Company: We are a trusted recruitment partner for multiple international BPO brands across India. Currently, we are hiring experienced professionals to join as Team Leads for a premium International E-commerce Voice Process . This is a bulk requirement , and we are looking for immediate joiners. Key Responsibilities: Lead, manage, and mentor a team of customer service executives. Ensure adherence to performance metrics such as AHT, CSAT, Quality, and SLA. Conduct regular team huddles, performance reviews, and coaching sessions. Manage escalations and ensure timely resolution. Prepare and share weekly/monthly performance dashboards with stakeholders. Work closely with operations and quality teams for process improvement. Eligibility Criteria: Graduate in any stream (mandatory). Minimum 1 year of experience as an SME or Team Lead in an international voice process. Total BPO experience of at least 2 to 6 years preferred. Strong communication skills and team management capability. Comfortable with rotational shifts and a 6-day working structure. Immediate joiners preferred. Compensation & Benefits: Salary: 4.75 LPA to 6.75 LPA. Up to 30% hike based on current CTC and interview performance. Performance-based incentives and employee benefits as per company policy. How to Apply: Interested candidates can share their updated CVs via WhatsApp to 9696714723 (Homa) . If the call is not answered, kindly drop a message mentioning the position: "Team Lead – International Voice Process. Stay Updated: WhatsApp Hiring Channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 LinkedIn Profile: https://www.linkedin.com/in/homafaijani #BulkHiring #TeamLeadJobs #InternationalBPO #VoiceProcess #BPOJobs #NoidaJobs #GurgaonHiring #CustomerSupportJobs #LeadershipRoles #HiringNow #ShiningStarsRecruitment #ImmediateJoiners

Role & responsibilities I. Purpose of the Position Processes complex tasks, implements new tasks and/or manages existing tasks without supervision . Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements. II. Principal Responsibilities # Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1. Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2. Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3. Develops and implements procedures to meet quality, quantity, and timeliness standards. 4. Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5. Coaches less-experienced staff in learning procedures and insurance knowledge. 6 . Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. III. Minimum Qualifications Experience - 5+ years at least and 1.5+ years as a team lead Education Background - Bachelor Degree (Major) Skills - Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage. Competencies and Behaviors 1 .Train others 2 . Builds team relationships 3 . Communicates effectively 4 . Demonstrates functional excellence 5 . Customer centric

Leading BPO in Pune Hiring For Team Leader/Assistant Manager International Process CTC UPTO 7.5 LPA Require min 1 Year as Team Leader Experience in International BPO Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Leading BPO in Kolkata Hiring For Team Leader/Assistant Manager International Voice Process CTC UPTO 8 LPA Require min 1 Year as Team Leader Experience in International BPO in VOICE PROCESS Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Role: Team leader Operations location: Noida 5 days working with rotational shift and off 1 year experience required into team handling good communication skills International Bpo experience needed for more info kanak 8287348253

Role:Team Lead Service Desk Exp:4 yrs Team Lead Skills:Service desk,Windows Troubleshooting,Outlook configuration,International Voice Porcess,Microsoft App Troubleshooting Loc:Bangalore Diversity Only Cont:Naman 8890377950.naman.ghrs@gmail.com Required Candidate profile Required Diversity Candidates Only (Females)

""Concentrix Corporation (NASDAQ: CNXC ) a global technology and services leader that powers the worlds best brands, today and into the future. Were human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether its designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. Were here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more. Job Title: Associate / Lead - HR Business Partner 2 locations: 1. Manyata Tech Park - Nagawara/ Hebbal, Bangalore 2. Divyashree Towers, Bannerghata Road, Bangalore Work mode - Work from Office only (5days week) Working window - UK shifts (2:00pm to 11:00pm) or (4pm to 1am) "Should be flexible to both shifts" Key Essentials: We are hiring for a HR Business partner, who has managed: Employee span / Headcount of 300 and above Hands on in addressing grievance related to Compliance queries, cultural fitments, skip levels, EWS, etc. Good to have experience in stakeholder management, Attrition analysis and supporting in performance review discussions Graduate or post-graduate with hands on experience at HRBP in BPO / ITES industry and working knowledge on Excel & PPTs Please: MBA HR post graduate with HR internship experience would also be considered.

Job Title: Executive Human Resource Business Partner (HRBP) Location: Gurgaon Company: IGT Solutions Pvt. Ltd. Industry: IT & BPM – Travel, Transportation, and Hospitality Domain Company Overview: IGT Solutions Pvt. Ltd. is a global leader in IT and Business Process Management (BPM) services, dedicated to delivering innovation and operational excellence across the Travel, Transportation, and Hospitality sectors. With over 10,000+ travel industry experts and 15 state-of-the-art delivery centers worldwide, IGT offers comprehensive solutions in Application Development, Mobility, Testing, Analytics, Contact Center Services, Back Office Operations, and Consulting. IGT is committed to a diverse and inclusive workplace and provides equal employment opportunities without regard to age, gender, race, religion, disability, or other protected statuses. Job Summary: We are seeking a dynamic and experienced Executive – HR Business Partner (HRBP) to join our team in Gurgaon . This role will lead HR operations for the assigned vertical/process, support business functions, drive employee engagement and retention initiatives, and ensure policy compliance. Key Responsibilities: Employee Relations: Address and resolve employee queries and concerns efficiently; track and report resolution Turnaround Time (TAT). Compliance & Policy Adherence: Enforce labor laws, company discipline, and the Code of Conduct. Attrition Management: Maintain attrition at or below 5%. Employee Engagement: Lead engagement activities, facilitate action planning, record meeting outcomes, and ensure timely follow-ups. Performance Management: Ensure timely KRA sign-offs for new joiners and during internal movements; monitor half-yearly and annual appraisals. Training Compliance: Track training plan adherence for the assigned vertical/process. Exit Management: Conduct exit interviews, analyze survey data, and present actionable insights and trends. Retention Strategies: Implement effective strategies to enhance employee retention and workplace satisfaction. Branding & Market Intelligence: Support employer branding and monitor industry HR best practices. Policy Compliance: Ensure adherence to internal policies including Security, Privacy, Zero Tolerance, Disciplinary, and Learning Agreements. Qualifications: Education: Graduate in any field (preferably with a degree in Psychology, Industrial Relations, or Human Resource Management). Experience: Proven experience in HR Generalist or Specialist roles, especially in labor relations and employee engagement in a BPO/Call Center environment. Skills & Competencies: Proficiency in MS Office tools (Excel, PowerPoint, Word) Strong analytical and problem-solving skills Basic understanding of labor laws and HR practices Ability to multitask and manage deadlines Excellent verbal and written communication skills Strong interpersonal and conflict-resolution abilities Additional Information: Work Environment: Onsite role (Gurgaon office) Work Schedule: Flexibility to work in rotational shifts or 24/7 schedules is mandatory Why Join IGT Solutions? Become part of a global leader that drives meaningful transformation in the travel and hospitality domain. At IGT, you’ll have the opportunity to shape HR practices, contribute to a culture of excellence, and grow your career in a dynamic, people-first environment.

We are currently hiring for an exciting opportunity with IGT Solutions Pvt. Ltd. , a leading IT and BPM services provider focused on the Travel, Transportation, and Hospitality domain. Below are the details of the role and the company: Company Overview: IGT Solutions Pvt. Ltd. offers integrated IT-BPM services including Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services, and Consulting Services for global travel industry leaders. With 10,000+ travel industry experts, 15 delivery centers, and a global footprint, IGT is committed to delivering innovation, quality, and cost savings. Equal Opportunity Employer: IGT Solutions is proud to be an equal opportunity employer, committed to fostering an inclusive and non-discriminatory work environment. Job Title: Team Leader International Travel Process Location: Gurgaon Shifts: Rotational (24x7 environment) Working Days: 5 Days a Week (Work from Office) Key Responsibilities: Lead and manage a team of 15–20 members. Drive team performance across productivity, quality, shrinkage, and attrition. Provide regular coaching and support to team members. Review and recommend improvements to processes to enhance performance and CSAT. Identify training needs and address process gaps. Monitor performance and conduct weekly coaching sessions. Handle floor support and escalations. Ensure achievement of individual contributor (IC) targets. Maintain AHT levels as per targets across tenure buckets. Utilize basic computer skills, especially MS Excel. Requirements: Prior experience in handling international processes. Experience in team management and supervision. Excellent verbal and written communication skills in English. Strong organizational and analytical abilities. Flexible to work in a 24x7 environment. You can find more about the company here: IGT Company Profile

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Job Summary: We are seeking an experienced and dynamic Team Leader with a background in managing customer service operations for international airline processes. The ideal candidate will be responsible for driving team performance, managing escalations, and ensuring an exceptional customer experience while meeting key operational metrics. Key Responsibilities: Manage and lead a team of 1520 team members handling customer interactions in an international airline process. Monitor and manage team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition . Provide floor support , resolve complex queries, and handle customer escalations effectively and efficiently. Conduct weekly performance reviews , one-on-one coaching, and mentoring for continuous improvement. Coach and onboard new team members, ensuring smooth transition and process understanding. Analyze existing workflows and recommend process improvements to enhance overall performance and CSAT (Customer Satisfaction Score) . Identify Training Needs (TNI) and bridge knowledge or skill gaps to elevate team capabilities. Track and ensure achievement of individual contributor (IC) targets across the team. Maintain AHT (Average Handling Time) within the defined limits across tenure brackets. Collaborate with support functions to ensure the smooth running of day-to-day operations. Skills & Qualifications: Experience in handling international airline processes Mandatory. Proven experience in team management with strong supervisory skills . Excellent verbal and written communication skills in English. Proficient in MS Excel and basic computer applications. Strong organizational and analytical skills with attention to detail. Ability to work in a fast-paced, high-pressure environment . Open to working in a 24x7 rotational shift setup . Preferred Experience: Minimum 13 years of experience in a Team Leader / Supervisor role within an international BPO or airline customer support process. Experience in leading customer service teams in domains like flight bookings, changes, cancellations, and frequent flyer programs. If you're passionate about delivering top-tier customer service and leading high-performing teams in the dynamic airline industry, we invite you to apply.

Required 3 to 4 Years Experience in WFM/RTA Skills- WFM/Real time analysis/Capacity Planning/Scheduling/Shrinkage/Occupancy CTC- 6 LPA Mangalore WFO Night shifts Only graduates 5 Days working International Bpo Exp required Contact-9509529566 (Neha)

Senior HR Executive Job Description Manage end-to-end recruitment processes including job postings, candidate sourcing, interviewing, and HR Branding on job portals. Conduct employee onboarding and orientation sessions to ensure smooth integration of new hires. Basic Understanding of Attendance, Leaves & Payoll Calculations and Statutory compliance Support the development and implementation of performance management systems, including goal-setting and performance reviews. Ensure compliance with labor laws and regulations, maintain and update HR policies, ensuring they align with current legal standards and best practices. Maintain accurate employee records and HR databases, prepare HR reports and analytics for management review, Use data to identify trends and recommend HR strategies to improve workforce productivity and engagement. Support the HR Manager/Director in developing and implementing HR strategies that align with business goals. Desired Candidate requirements Total No. Experience Minimum of 5-7 years of overall professional experience in HR or related roles. Relevant Experience Experience in recruitment, employee relations, performance management, and compliance. Experience working in the real estate industry or a related field is preferred. Educational Qualifications Bachelor's degree in Human Resources, Business Administration, or a related field. Additional certifications in HR (such as SHRM, PHR) are a plus. Excellent communication and interpersonal skills. Proficiency in HR software and Microsoft Office Suite. Strong organizational and multitasking abilities. Attention to detail and problem-solving skills. Ability to work independently and as part of a team. Ability to maintain confidentiality and handle sensitive information. Tools / Software / Application Proficiency in HRMS (Human Resource Management System) Microsoft Office Suite (Excel, Word, PowerPoint) Experience with ATS (Applicant Tracking System) and Payroll software. Perks and benefits Employer PF Contributions ESIC Contributions Diwali Bonus Annual Variable Incentives Gratuity Paid Leave Leave Encashment Employee Referral Bonus, Employee Wellbeing Engagement Wellness Program Health & Insurance, Annual health checkup Recognition & Rewards Program: Office Perks Cafeteria, Office Cab & E - Bikes

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Job Summary: We are seeking an experienced and dynamic Team Leader with a background in managing customer service operations for international airline processes. The ideal candidate will be responsible for driving team performance, managing escalations, and ensuring an exceptional customer experience while meeting key operational metrics. Key Responsibilities: Manage and lead a team of 1520 team members handling customer interactions in an international airline process. Monitor and manage team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition . Provide floor support , resolve complex queries, and handle customer escalations effectively and efficiently. Conduct weekly performance reviews , one-on-one coaching, and mentoring for continuous improvement. Coach and onboard new team members, ensuring smooth transition and process understanding. Analyze existing workflows and recommend process improvements to enhance overall performance and CSAT (Customer Satisfaction Score) . Identify Training Needs (TNI) and bridge knowledge or skill gaps to elevate team capabilities. Track and ensure achievement of individual contributor (IC) targets across the team. Maintain AHT (Average Handling Time) within the defined limits across tenure brackets. Collaborate with support functions to ensure the smooth running of day-to-day operations. Skills & Qualifications: Experience in handling international airline processes Mandatory. Proven experience in team management with strong supervisory skills . Excellent verbal and written communication skills in English. Proficient in MS Excel and basic computer applications. Strong organizational and analytical skills with attention to detail. Ability to work in a fast-paced, high-pressure environment . Open to working in a 24x7 rotational shift setup . Preferred Experience: Minimum 13 years of experience in a Team Leader / Supervisor role within an international BPO or airline customer support process. Experience in leading customer service teams in domains like flight bookings, changes, cancellations, and frequent flyer programs. If you're passionate about delivering top-tier customer service and leading high-performing teams in the dynamic airline industry, we invite you to apply.

Hello Jobseekers!! Greetings from Karyarth!! Hope all are doing great!! We have come up with a brand new opening for one of the biggest matrimonial company in India, if you are looking to work with most renowned client you are on the right place. Key Details Role: Post Sales Manager Experience: 5-8 years in B2C inside sales and customer service leadership Location: Bangalore Team Size: 30+ professionals (including ASM and Team Leaders) Compensation: Up to 15 LPA fixed + 3 LPA variable (performance-based) Work Schedule: 5-day workweek with 2 rotational offs Language Requirements: Tamil, Telugu, or Kannada proficiency mandatory Interview Process: 4 rounds (HR telephonic, 2 video rounds, 1 F2F with director) Key Responsibilities Team Leadership & Sales Management Lead a large inside sales team of 30+ members, including Assistant Sales Manager (ASM) and Team Leaders Drive B2C revenue targets with strong ownership of team performance and delivery Develop and implement strategic initiatives to enhance team productivity and sales conversion Conduct regular performance reviews and talent development programs Ensure seamless coordination across hierarchical team structures Manage and track CSAT, NPS, and post-sales service commitment fulfillment Oversee subscription-based revenue retention and customer lifecycle management Handle complex customer escalations and resolution strategies Drive customer satisfaction through proactive service delivery and relationship building Coordinate with service and advisor teams for customer success and issue resolution Operational Excellence Report key metrics to city/regional leadership and contribute to daily operations reviews Implement CCAT (Customer Care Assessment Tool) methodologies for performance optimization Manage day-to-day operations ensuring adherence to service level agreements Optimize resource allocation and workforce management for maximum efficiency Ensure compliance with company policies and regulatory requirements Strategic Planning & Analytics Analyze performance metrics and generate actionable insights for business growth Make critical operational decisions impacting team performance and customer satisfaction Collaborate with cross-functional teams including sales, product, and technology Drive strategic initiatives aligned with organizational revenue and retention goals Experience Requirements Maximum 8 years of progressive experience in B2C inside sales leadership roles Proven track record managing high-volume calling teams (30+ members) in EdTech, Insurance, Matrimony, Telecom, or similar industries Strong background in subscription-based business models and post-sales service management Experience in B2C working models with emphasis on sales conversion and customer retention Technical Competencies Strong knowledge of CSAT and NPS methodologies Proficiency in CCAT and customer service assessment tools Understanding of subscription-based business models and customer lifecycle management Experience with CRM systems and customer service technologies Data-driven approach to performance management and business optimization Leadership & Communication Strong command of south Indian languages (Tamil, Telugu, Kannada) - mandatory Fluency in English for cross-functional collaboration Proven track record of scaling sales performance and mentoring teams Excellent communication and stakeholder management skills Prior experience in EdTech, BPO, Insurance, Matrimony, or similar B2C industries Background in retention-focused sales roles Experience with high-volume customer interaction environments This is more than just a job change - it's an opportunity to be part of something bigger than business metrics. You'll be in the business of human connections, where every target achieved sparks another love story. Apply now and let's create some magic together! Share your resume on:- gaurav.s@karyarth.com careers@karyarth.com #manager #bangalore #bangalorejobs #matrimonial #jobs2025 #csat #nps #telugu #english #experience #teamhandling #territory #mangerialposition #sales #insidesales

KEY RESPONSIBITILES: To manage P&L of the station To ensure that the topline and the bottomline targets of the station are achieved. To generate revenue through Radio and Solutions business To ensure smooth & effective operations To ensure implementation of systems and procedures To build listenership/ audience through programming, digital initiatives and PR To manage team – recruit, training, guidance, attrition management To build synergy across functions – Revenue, Programming, Finance, Marketing To ensure that the technical equipment and infrastructure of each station is maintained and managed. TEAM SIZE 8-10 direct reportees INTERNAL STAKEHOLDER MANAGEMENT: Functional teams Regional teams Corporate office TECHNICAL SKILLS & QUALIFICATION REQUIRED : Post-Graduate with 10-14 years of experience in Sales & Marketing from any Industry MS Excel and MS Word for preparing reports and proposals PERSONAL ATTRIBUTES: Collaboration Ability to work under pressure Adaptability Leadership Risk Taker Fun Loving Roles and Responsibilities KEY RESPONSIBITILES: To manage P&L of the station To ensure that the topline and the bottomline targets of the station are achieved. To generate revenue through Radio and Solutions business To ensure smooth & effective operations To ensure implementation of systems and procedures To build listenership/ audience through programming, digital initiatives and PR To manage team – recruit, training, guidance, attrition management To build synergy across functions – Revenue, Programming, Finance, Marketing To ensure that the technical equipment and infrastructure of each station is maintained and managed. TEAM SIZE 8-10 direct reportees INTERNAL STAKEHOLDER MANAGEMENT: Functional teams Regional teams Corporate office TECHNICAL SKILLS & QUALIFICATION REQUIRED : Post-Graduate with 10-14 years of experience in Sales & Marketing from any Industry MS Excel and MS Word for preparing reports and proposals PERSONAL ATTRIBUTES: Collaboration Ability to work under pressure Adaptability Leadership Risk Taker Fun Loving

At least 4 years of experience into BPO/Customer service industry 1-2 years of experience as a Team Leader Mandate Must be aware of shrinkage, attrition,AHT,NPS,CSAT Excellent Communication Skills (Spoken & Written) HR Deeksha Connect on 7697428237 Required Candidate profile Must have 1+ years of experience as a TL Under Graduate can apply. Need excellent communication in English Should have handled a team of 15+ people ops TL - Noida. Inside Sales TL - Gurgaon.

Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT Immediate joiners Amit 8851792136/Neha 8287267407

Job Opportunity: Senior Manager - Operations at IGT Solutions Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals. Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success. Ensure all key performance metrics are met, including Staffing Adherence , Schedule Adherence , Customer Experience scores, and more. Lead cross-functional teams , including Voice , Back Office , WFM , Training , Quality , and more. Conduct weekly, monthly, and quarterly business reviews to monitor performance and implement changes as needed. Collaborate with teams such as Sales , Account Management , and Presales to expand business opportunities. Drive continuous improvements to enhance quality, CSAT , and business operations. Required Qualifications & Skills: 12-15 years of experience in BPO Operations at a leadership level, with a preference for Travel Operations experience. Deep knowledge of the Travel market , BPO competition, and industry trends. Graduation in any discipline. Lean or Six Sigma Green Belt/Black Belt certification (preferred). Proven ability to manage large teams, foster a team-oriented environment, and inspire leadership. Strong experience in data analysis , statistical process control , and problem-solving . Minimum 2 years of experience in a Senior Manager Operations role, managing International Travel accounts in Voice/Back Office Operations . Excellent communication (written and verbal) and interpersonal skills. Ability to collaborate with internal stakeholders and manage client relationships effectively. Personal Qualities: Motivated, innovative, and able to foresee market conditions. Strong people management and leadership skills with a collaborative approach. Confidence, flexibility, and resilience in a fast-paced, ever-changing environment. Integrity, commitment to delivering results, and a blend of a sales mindset In case interested, please share your resume on - 7042379178 At IGT Solutions, we are committed to equal employment opportunities for all individuals, regardless of age, gender, race, religion, or any other factor. We promote an environment free from discrimination and harassment.

KEY RESPONSIPONSIBILITIES: • Responsible In Managing The Team of 20 to 30Agents. • Setting And Meeting Performance Targets for Accuracy, Efficiency and Quality and • Ensuring meeting Clints SLA. • Monitor and Track the performance with respect to SLA’s, Clint satisfaction. • Maintaining Up-to-date Knowledge of Process developments. • Assist with Assistant .Manager/Manager from the end User’s Point of View. • Monitor the performance standards of the team against planned objectives, and recommending and/or taking corrective actions. • Document, examine and report quality issues their response and suggest possible improvements. • Taking care of attrition and shrinkage. QUALIFICATION & EXPERIENCE: • Graduate or 10+2+3, with good Communication • Should Have Minimum 2-5 years of experience as Team Leader in Inbound process (Customer service). • Monitor team performance, productivity and service levels. • Ensure systematic feedback to team members on their performance. • Handling Escalations. • Drive the team to achieve the quality targets. • Daily reports.Role & responsibilities

Lead and manage a team of 45 calling agents to achieve daily/weekly/monthly targets Monitor and drive performance metrics such as call quality, productivity, conversion, and attendance Implement strategies to reduce attrition and shrinkage while maintaining team morale Conduct regular training, coaching, and one-on-one feedback sessions Ensure compliance with company policies, scripts, and process guidelines Prepare and maintain daily/weekly reports on team performance and KPIs Act as a bridge between the team and management, ensuring smooth communication and timely escalations Motivate and engage the team to achieve high levels of productivity and customer satisfaction Requirements: 2–4 years of experience in a team handling role in a call center/BPO/tele-sales setup Strong leadership and people management skills Good understanding of attrition control, shrinkage management, and call floor operations Excellent communication, problem-solving, and reporting skills Ability to thrive in a target-driven and fast-paced environment

Company: Vitality BSS Location: Mahape, Navi Mumbai Website: https://vitalitybss.com/ About Vitality BSS: Vitality is a leading provider of business support solutions for healthcare organizations in India and the USA. As one of the reputed names in the attorney support, medico-legal, medical billing, medical records review and teleradiology services our firm has the expertise to maximize revenue and reduce operating costs for different organizations in this field. Key Responsibilities: Oversee day-to-day operations for Medical Transcription, Medical Record Listing and Medical Record Summarization. Ensure adherence to client-specific guidelines, productivity benchmarks, and quality standards. Monitor team performance, allocate work effectively, and manage schedules to ensure timely delivery. Provide coaching and mentorship to team members to build skills and improve efficiency. Conduct regular audits and quality checks. Identify areas of improvement and implement corrective actions or process enhancements. Act as a key point of contact for client communications including updates, escalations, and feedback. Ensure timely communication of requests, deadlines, and any changes in process. Maintain professional and effective client relationships. Desired Skills: Leadership and team-building skills Problem-solving and analytical mind-set Client-centric approach with adaptability to changing requirements Ability to multitask and prioritize under pressure