2210 Attrition Jobs - Page 7

Job description Should have minimum 5+ years of experience in BPO. Should be designated as a Team leader for at least 2 years on papers. Experience in Email Social Media Escalation or Complaint Management Should be able to calculate CSAT, SLA, Attrition, Shrinkage, AHT. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Navi Mumbai Based Candidates. Intersted can share resume on - 6260351725 Bhawna Bhawnas1@hexaware.com Regards Bhawna

for any queries call- 9354498578 or mail resume on - ap00841743@TechMahindra.com Job Description Handle a team of Agents or TL ops. Ability to map processes, defines process, and execute them. Ability to view the issues end-to-end and develop action plans with tangible deliverables. Has ability to manage knowledge, replicate best practices from other locations/processes to improve process performance Out of the box thinker to develop tools and processes for best utilization of resources. Strong conflict management skills. Exceptional Client management (internal/external stakeholder) skills. Ability to plan & conduct transactional quality audits, Process Improvements, calibrations. Excellent ...

Wipro Limited||Hiring for the Team Lead (B1) **Please note: NO Walk-in Interview** Forward me your updated resume at: arpita.chakraborty7@wipro.com Education : Graduation (should have all the Degree certificates and Mark sheets ) mandatory. Location: Hyderabad Shift: 24*7(Night) 5 Days working & 2 day rotational off) Work from Office Exp: Minimum 2 years of experience as Team Lead on paper. Roles and Responsibilities: Responsible for managing team of associates Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customers needs Motivating associates through effective management,...

Hiring Managers/Senior Process Managers for International BPO Operations Location- Chandigarh Package -9 LPA to 13 LPA Qualification - Graduation Exp - 8+ Years total, 5+ years would be in International BPO (Telecom) Call/WhatsApp@79869 69965

- Manage a team of customer service representatives. - Monitor shrinkage rates and implement strategies to reduce attrition and improve CSAT scores. - Ensure compliance with BPO standards HR Contact @ 9387861694/6002281943/9387861695/8453399504 Required Candidate profile - Must have min 1 year of team handling experience - Must have experience in International Voice Process - Must have experience in upselling - Immediate joiners preferred Perks and benefits Salary upto 6 LPA CAB facility available

Wipro Limited||Hiring for the Process Trainer (B1) **Please note: NO Walk-in Interview** Forward me your updated resume at: arpita.chakraborty7@wipro.com Education : Graduation (should have all the Degree certificates and Mark sheets ) mandatory. . Location: Hyderabad Shift: 24*7(Night) 5 Days working & 2 day rotational off) Work from Office Exp: Minimum 2 years of experience as Process Trainer on paper. Roles and Responsibilities: Deliver end-to-end training for new hires in the Mapping process, both virtually and in-person. Develop and deliver comprehensive training programs for new and existing Mapping specialists. Conduct refresher sessions, knowledge checks, and skill assessments for ba...

Analyst would be responsible for handling L1/ L2 issues reported with the Apps & Infra Helpdesk, which may include, but not restricted to the following: Receive calls, emails and web-tickets for end users and other Agency Service Desks / Help Desks, and create Incident tickets or Service Request tickets, logging all pertinent Information Tracking and classifying incoming incidents or service requests, attempting initially solutions Provides initial assessment of categorization and prioritization for reported Incidents and Service Requests and provides initial support, targeting a higher level of first contact resolution Ensures Incidents and Service Requests are properly escalated and assign...

- Manage a team of customer service representatives. - Monitor shrinkage rates and implement strategies to reduce attrition and improve CSAT scores. - Ensure compliance with BPO standards HR Contact @ 8453399504/9387861694/6002281943/9387861695 Required Candidate profile - Must have min 1 year experience on papers as TL in International BPO. - Must have experience in any banking process - Excellent communication Perks and benefits Salary upto 7.5 LPA CAB facility available

- Manage a team of customer service representatives. - Monitor shrinkage rates and implement strategies to reduce attrition and improve CSAT scores. - Ensure compliance with BPO standards HR Contact @ 8453399504/9387861694/6002281943/9387861695 Required Candidate profile - Must have min 1 year experience on papers as TL in International BPO. - Must have experience in banking process - Excellent communication Perks and benefits Salary upto 10 LPA CAB facility available

Opening_Assistant Manager- Operations (Domestic E-Commerce Inbound) _Coimbatore Only Immediate joiner or 15 to 30 days of notice 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 7-10 years of experience in those as an AM for voice Process should at least 1 to 2 year on paper. • Voice Experience -Mandate • E-Commerce Domain Experience - Added advantage. • Good communication • Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. • Graduation - Mandate • Only immediate joiner. • Inbound • Should have prior experience of handling voice process • Responsible for meeting the SLA targets • Excellent real time management skills • Ensure schedule adh...

Job description Team Executive - Claims Adjudication(Prepay/Postpay) Location : Hyderabad Roles & Responsibilities: In-depth Knowledge and Experience in the US Health Care Payer System. 4 - 9 years of experience in Claims Adjudication(PrePay audit, Postpay audit) . With over 1 year of experience as a Team leader Proven track record in managing processes, streamlining workflows and excellent people management skills. Need to be a people centric manager who could articulate the employee challenges to the management as well as motivate the team towards desired project goals. Circulate quality dashboards at agreed periodic intervals to all relevant stake holders Adhering to various regulatory an...

We are actively hiring for Team Leader!!! Location - Silver Metropolis, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational week offs) Immediate Joiner preferred Roles and Responsibilities: - Need 1 year on paper experience as a TL. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Someone with utility domain experience - added advantage Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction)....

Responsibilities Manage and mentor the outbound international sales team Achieve monthly revenue, conversion & KPI targets Optimize sales strategies, pitch quality, and team output Conduct training, performance reviews, and improvement plans Required Candidate profile 3–5 years of International BPO Sales experience Minimum 1 year as Team Lead / Assistant Manager / Sales Manager role Strong communication & team management skills Experience in US/UK BPO processes Perks and benefits Attractive incentives Growth-focused work culture

Roles and Responsibilities Manage a team of agents to achieve daily targets, ensuring excellent customer service and high CSAT scores. Oversee the entire process from intake to resolution, identifying areas for improvement and implementing changes as needed. Develop and maintain effective communication channels with internal stakeholders, including supervisors, managers, and other teams. Analyze performance metrics such as AHT, SLA management, KPIs, shrinkage control, attrition rates, TAT (Turnaround Time), rostering schedules to optimize team efficiency. Provide coaching sessions to team members on people management skills, conflict resolution techniques, and process improvements. Desired C...

Hiring for Team Leader-Utility Process(us shift) Location- Goregoan Salary upto 6LPA Job Description we are looking for an Experienced Team Leader from a BPO/Customer Service background to manage a team handling the us utility process. The role involves monitoring performance, coaching agents, Handling escalations, ensuring quality & SLA delivery, and driving overall team productivity. 9373791306 HR MAMTA

Exp. in BPO Industry- International exp only Senior Team Leader/Assistant Manager - Handling associates and team leader Only International voice 5 days working- Rotational shift

Hello Job Seekers, Greetings from Shining Stars ITPL! We are hiring for the position of Team Lead Sales Voice Process for our e-commerce client in Lucknow. This is a mid-level leadership role, and only candidates who match the eligibility criteria will be shortlisted. Position: Team Lead Sales Voice Location: Lucknow Client: E-commerce Sales Shift: Rotational Shift Working Days: 6 days with 1 rotational off Preferred Candidates: Lucknow / Uttar Pradesh residents only Contact: 9696714723 (Homa) Eligibility Criteria • Minimum 3 years of total BPO experience • Mandatory: At least 1 year of documented Team Lead experience in a hardcore sales process • Graduate (15 years of completed education re...

- Manage a team of customer service representatives. - Monitor shrinkage rates and implement strategies to reduce attrition and improve CSAT scores. - Ensure compliance with BPO standards HR contact @9387861694/ 8638808580 / 9387861695 Required Candidate profile - Must have min 1 year experience on papers as TL in International BPO. - Must have experience in International Voice Process / Banking process / US collection process - Excellent communication

Are you passionate about customer service and team leadership? We are expanding our Customer Support division and looking for talented professionals to join us in the following roles: Team Leader (TL) Assistant Manager (AM) Deputy Manager (DM) What Were Looking For: Strong experience in Customer Service Telugu language proficiency – Mandatory Good Excel skills Team handling experience is a must Ability to lead teams and drive performance Excellent communication & problem-solving skills

Description: Tele Leader NOTE : Kindly mention my name " NIVETHA " in the entry form or interview form and give me the call once you reach the office. Company : Casagrand Builder Private Limited Location : Chennai, Tamil Nadu, India Experience : 4 - 8 years Preference: Female & Male candidates Working Hours: General shift Language preferred : Telugu, Tamil, Kannada, Hindi Contact Person : Nivetha HR (7418332502) Role & responsibilities Should be flexible towards rotational shifts, Extensions, and weekend working Achieve Daily, weekly, and monthly set Targets for the team. Should achieve 6500 calls per month per agent (dialed) & 100% achievement on allocation target To achieve a minimum of 80...

As a Senior Manager in US Healthcare (Medical Billing) at HCLTech in Shollingnallur location, your role will involve managing daily operations efficiently to meet customer service targets, identify areas for improvement, and lead a team of Team Leaders to maximize customer experience. You will work closely with operations leaders and support groups to implement processes that align with Customer Care objectives. **Key Responsibilities:** - Manage daily operations for Healthcare RCM Voice and non-voice process activities. - Meet performance targets for average handle time, Client SLA, quality, and customer satisfaction. - Supervise Team Leads managing calling agents with a team size of 75 to ...

Total 3yrs out of this 1yr TL exp ON PAPER, Inbound Customer Support Voice Process International SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bengalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Description The Assistant Manager is responsible for managing a team of at least 100+ members, focusing on Quality Management, Product Management, and Process Management. Key duties include driving productivity, quality, and performance improvements while ensuring adherence to SLAs, TAT, and key metrics such as shrinkage, attrition, and absenteeism. The role requires allocating tasks, mentoring team members, and monitoring their performance to meet quality standards. The Team Lead will also oversee the preparation of daily, weekly, and monthly reports and must possess excellent communication skills for effective collaboration with stakeholders and team members. Requirements Ability to manage...

Name: Sathish Contact : 8925893561 POSITION DESCRIPTION Position Title: SME / Acting Team Leader Reports Directly to: Supervisor Position Overview: The SME / Acting Team Leader is responsible for providing subject matter expertise in processes and systems while temporarily assuming leadership responsibilities when required. This role ensures adherence to company standards and policies, supports team performance, and acts as a liaison between the team and management. The position involves guiding team members, resolving escalations, and maintaining workflow efficiency to meet client expectations. Primary Responsibilities: Perform SME and Acting Team Leader functions under minimal supervision ...

Total 3yrs out of this 1yr TL exp ON PAPER, Inbound Customer Support Voice Process International SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Kolkata,Bengalore,Hyderabad Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy